Job Description
Has your experience of advice/customer service gained working with a range of clients given you the ability to interact effectively with professionals and members of the public alike? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing a vital role within our Empty Homes Advice Service.
About the role
This role helps deliver advice through the Empty Homes Advice Service (EHAS), which takes queries from members of the public as well as practitioners engaged in empty homes work. These enquiries come from empty homeowners, those with concerns about empty homes in their community, people interested in buying and renovating empty homes, and empty homes practitioners. The Adviser will provide advice to these groups via telephone and email and will ensure online advice content remains up to date, creating new resources as needed. They will undertake activities to promote the service and wider partnership to reach the intended audience, including social media and events.
Role specifics
You will provide advice on empty homes options to owners, neighbours, potential buyers, and practitioners, responding to enquiries by phone and email with a focus on assessing needs and achieving desired outcomes. The role involves advocating for clients with other agencies, maintaining high standards to meet contractual and professional targets, and accurately recording information on our case management system. You will identify cases needing further advice and make referrals where necessary, collaborating with Shelter services and other agencies. Empowering clients to self-help, keeping advice knowledge up to date, and working within the service s operating model are key. You will also provide written advice confirmations, update online advice resources, contribute to marketing efforts such as events and social media, and carry out other duties as directed by your line manager.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership (SEHP) is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.
About Shelter
Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
