Technical Support Manager

Technical Support Manager - Drainage Industry
Location: West Essex
Salary: £50,000 - £57,200
Hours: Monday - Friday, 08:00 - 17:00

Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you.
Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role.
Key Responsibilities

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

Skills & Experience Required

• Minimum 5 years' experience in the drainage industry

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

Personal Attributes

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

What's on Offer

• Competitive salary (£50,000 - £57,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8 bank holidays
• Company pension scheme
• Company phone, laptop
• On-site parking
• Supportive team environment and long-term career opportunity

This role is office-based making it ideal for someone who wants to use their technical knowledge in a leadership role while stepping away from full-time site work.