Sales Support Executive

Are you a detail-driven professional who thrives on keeping things running smoothly behind the scenes? This is your chance to step into a pivotal role where your organisational skills and sales know-how will directly contribute to business growth and customer success.

About the Role

The Sales Support Executive plays a pivotal role in supporting the Sales department, working closely with Account Managers, Business Development Managers, Third Party Intermediaries (TPIs), our direct sales teams, and both onshore and offshore, as well as Customer Operations. The primary focus of the role is to drive contract conversions, ensuring timely and accurate completion.

You will liaise with TPI suppliers to maximise conversion volumes, which may include preparing and issuing quotes. In addition, you will provide essential sales support to the Account Management and Business Development teams, contributing to the overall success of acquisition efforts. Collaboration with the Customer Transition Team will be key to ensuring a seamless onboarding experience for new customers.

As part of your responsibilities, you will create and issue customer contracts, maintain accurate records within Salesforce (and Microsoft Dynamics when live) and GCW, and ensure contract hierarchies are correctly structured in line with agreed water and wastewater terms. This includes assigning contracts to the appropriate reporting and billing groups and conducting quality checks following any additions or amendments in our billing system (GCW).

You will also be expected to provide cover for the Contracts Manager when required.

About you

• Ideally you will have previous experience of working in a Sales Support function.
• You must have experience of working with salesforce (or similar CRM system) GCW, Microsoft Office, pdf writer and knowledge of Power BI.
• You will have a proven record of effectively prioritising and organising own workload to deliver against appropriate deadlines and/or meeting KPIs and the ability to work under pressure with a high degree of accuracy and strong attention to detail.
• You must have an understanding of pricing, contracts and TPI commission.
• You will have proven ability to quickly build positive and productive relationships with customers both internally and externally demonstrating a passion for our products, discerning opportunities to make sure customers are fully informed about our products and services; generating and passing potential business development opportunities across the business.
• You will be confident in using financial information to encourage customers to respond positively to our product and service offerings and have experience in working with TPI suppliers and managing relationships.
• Excellent communication skills are essential with the ability to communicate clearly and confidently; adapting communication style to suit stakeholders.

What's in it for you?

You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £27,825
• Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.
• 10% annual bonus potential
• Attractive pension plan
• 31 days annual leave and six bank holidays.
• Subsidised restaurant, coffee shop and free gym membership
• Employee discounts

Why we're the right fit

We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 17 October at 5pm.

A Disability Confident Committed employer

If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.