Housing Info & Advice Worker

Temporary to Permanent or Permanent OpportunityFull-time Office-based with travel Driving licence required

Your new company
You'll be joining a dynamic and community-focused organisation that delivers vital support services across South Warwickshire. This charity is committed to empowering individuals aged 25 and over by providing accessible, low-level advice and guidance to help them maintain their independence and improve their housing situations. With a strong emphasis on equality, inclusion, and person-centred support, this is a rewarding opportunity to be part of a team making a real difference.

Your new role
As an Information and Advice Worker, you'll be the first point of contact for individuals seeking support with accommodation-related issues. You'll deliver brief interventions through a variety of channels including drop-in hubs, virtual sessions, phone, email, and video calls. Your key responsibilities will include:

• Conducting initial assessments and providing short-term advice
• Supporting individuals with housing, budgeting, benefits, and signposting to relevant services
• Coordinating support plans and referring to longer-term services where needed
• Maintaining accurate records and contributing to service development
• Promoting the service within the community and liaising with external agencies
• Supporting reporting and outcome tracking for service commissioners

This is a mobile role with an office base and occasional home working available by agreement.
What you'll need to succeed
To be successful in this role, you'll need:

• A full UK driving licence and access to a vehicle
• Experience supporting vulnerable individuals or relevant personal experience
• Strong communication and interpersonal skills
• The ability to work independently and as part of a team
• A trauma-informed and psychologically aware approach to support
• Good IT skills and the ability to maintain accurate records
• A flexible, empathetic, and proactive mindset

An NVQ/QCF Level 2 or 3 in a social care field is desirable but not essential.
What you'll get in return

• A supportive and inclusive working environment
• Opportunities for training, development, and career progression
• 25,760 annual salary
• The opportunity to make a real impact in the local community
• Mileage reimbursement and flexible working options
• Employee care support scheme
• Pension
• Volunteering opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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