Mortgage Case Manager

A new position has arisen within an established, well appointed Lender based in Greater Manchester

The role of Specialist Mortgage Case Manager

To manage all new loan applications through to completion.

This will be achieved through establishing and maintaining positive relationships with all internal & external stakeholders, learning and understanding lender criteria, to deliver criteria updates to team members, managing case files, collecting and assessing all loan requirements, collecting signed offers and instructing solicitors.

Key Responsibilities

• To take ownership of submitted applications, driving excellent customer service & proactively prioritising to business requirements.
• Maintain excellent product and criteria knowledge.
• Work towards agreed SLAs- both individually and in your team
• Able to take ownership and drive delivery of performance.
• Adhere & embody all industry regulations and standards.
• To liaise with team leader on all case issues.
• Provide feedback on team, other departments, competitors, lenders and introducers.

The role is fully office based.

Interviews available now.