Warranty Administrator - Upper Heyford

Role: Warranty Administrator

Location: Upper Heyford

Employment Type: Permanent

Working Shift Patterns: Monday to Friday

Working Hours: 08:00am to 17:00pm (40 hours working week) Operational hours are 06:00-22:00 and hours may change subject to demand.

Salary: Competitive Salary on offer

About Us:

Logic 360 Ltd is a leading Talent Partner to high-profile Clients in the Automotive and Logistics sectors, committed to excellence and innovation. We pride ourselves on delivering first-class services and solutions to our clients and candidates. Our team is composed of skilled professionals who thrive in dynamic and supportive environments, helping you along your professional journey.

Client Information:

Our client is a global logistics and automotive supply chain specialist, delivering large-scale vehicle processing and workshop services across the UK. Their operations support finished vehicle logistics, providing critical technical and administrative support to ensure vehicles are efficiently processed, repaired, and distributed. With international reach and a strong UK footprint, this is an exciting opportunity to join a business that combines stability, professionalism, and growth potential.

Job Description:

We are seeking a Warranty Administrator to join our client s Technical and Damage Administration team. This role is responsible for managing and processing warranty claims, ensuring compliance with internal policies, client requirements, and manufacturer standards.

You will be accountable for maintaining accurate reporting, coordinating with internal departments, and supporting the operational teams to ensure claims are submitted, processed, and tracked efficiently.

Key Responsibilities:

• Manage and coordinate all warranty claims and debts, ensuring processing within set lead times.
• Input warranty claims into both internal and external systems.
• Ensure claims are submitted in line with KPI targets.
• Manage displaced items, ensuring they are returned within the required time frames.
• Block vehicles in the system as required, depending on recall or warranty type.
• Liaise with internal departments to resolve warranty damage issues.
• Produce accurate claim submissions for authorisation.
• Raise job cards for Technical and Bodyshop teams, ensuring processes remain auditable.
• Maintain accurate logs of all claims submitted and update manual records as needed.
• Complete reports within deadlines and provide data to management.
• Ensure filing systems (manual and electronic) are accurate and compliant with 5S standards.
• Support ad-hoc administration duties within the Technical/Bodyshop teams.
• Contribute to continuous improvement of administrative processes.

Health & Safety Responsibilities:

• Take personal responsibility for your own safety and that of others in the workplace.
• Apply and enforce Health & Safety, Quality, and Environmental standards.
• Ensure work areas are hazard-free and compliant.
• Report all accidents and near misses immediately.
• Participate in risk assessments and support the implementation of control measures.

Qualifications and Experience:

• Proven administrative experience, ideally in a warranty, workshop, or automotive environment.
• Strong knowledge of Microsoft applications with in-depth Excel skills.
• Excellent organisational and prioritisation skills.
• Ability to manage multiple processes while maintaining accuracy.
• Previous experience of claims handling or technical administration highly advantageous.

Skills & Competencies:

• Customer Orientation: Ability to deliver high-quality service and manage expectations.
• Result Orientation: Achieves results within deadlines while maintaining compliance.
• Planning & Organising: Prioritises workload and resources effectively.
• Problem Solving: Identifies risks and supports preventive or corrective action.
• Teamwork & Cooperation: Works collaboratively across departments.
• Communication: Able to adapt messaging to different audiences.
• Listening & Adaptability: Responds effectively to new information or changing priorities.

How to Apply:

If you would like to be considered for this opportunity, we want to hear from you! Please send your CV to (url removed) or apply through our website at Logic 360 Group Recruitment Done Differently.

Equal Opportunity Employer:

Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.