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Location/s: Newcastle, UK Recruiter contact: Nikki George Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. Overview of the role As the IT Manager - Operations reporting to the Head of IT - Service Delivery and Operations, you will play a pivotal leadership role within the IT management team, overseeing our two global operations centres in Newcastle (UK) and Bengaluru (India). You will ensure continuity and excellence in service delivery through proactive management of IT incidents, service requests, and operational processes, supporting a dynamic organisation of over 20,000 employees and £3 billion in annual turnover. Success in this role requires deep collaboration across infrastructure, service delivery, applications, and security to champion service excellence and drive continuous improvement. You will work closely with cross-functional teams to align operational activities with strategic goals and ensure a seamless experience for our internal customers. This role is a key contributor to our broader business objectives-enhancing operational resilience, enabling digital transformation, and optimising service performance. You will be instrumental in shaping a high-performing, customer-focused IT function that supports innovation and growth across the organisation. We are committed to building a culture of inclusion, wellbeing, and professional development. As a visible leader, you will foster an environment where people feel empowered, supported, and inspired to deliver their best. Key responsibilities and duties include: Lead and manage the UK operations centre and coordinate with global support teams Develop and inspire high-performing IT support teams across Newcastle and Bengaluru, ensuring accountability, collaboration, and high service standards Own the escalation and resolution of major incidents, ensuring timely communication and minimal business impact Provide hands-on support for project implementations and service transitions across infrastructure and applications Deliver strategic and operational oversight of IT services, ensuring systems are secure, reliable, and aligned with business needs Promote customer-centric service delivery by ensuring user satisfaction, responsiveness, and clear communication across all support levels Drive continuous improvement by analysing operational metrics, capturing lessons learned, and implementing enhancements to processes and technologies Embed governance, compliance, and risk management practices across all IT operations Maintain broad technical awareness to support effective decision-making across infrastructure, applications, data, and security Manage budgets, resources, and vendor relationships to optimise service delivery and operational efficiency Communicate effectively with technical and non-technical audiences, translating strategy into actionable plans Ensure all support activities align with group policies, compliance standards, and risk controls Report performance metrics, risks, and service insights to stakeholders in clear, actionable terms Coach and mentor team members to build capability, foster growth, and support career progression Champion a collaborative and inclusive team culture focused on wellbeing, engagement, and continuous development Key Performance Indicators: Mean time to resolve incidents Incident volumes Net Promoter Score and customer feedback SLA performance Connected conversation completion rate Employee satisfaction Delivery against strategic operations objectives Automation adoption rate Candidate specification Essential: Proven experience in leading large-scale IT operations, with full accountability for service performance across incident, request, and major incident management in global support environments Strong operational leadership with the ability to drive team alignment, performance, and service excellence across diverse and distributed teams Strategic thinker with a track record of contributing to long-term operational planning, transformation initiatives, and continuous service improvement Skilled in stakeholder engagement and communication, with the ability to influence, negotiate, and manage expectations across all levels of the organisation Demonstrated capability in risk identification, escalation management, and decision-making under pressure Expertise in resource planning and prioritisation to meet both immediate operational needs and strategic objectives Commitment to operational maturity and service evolution through data-driven insights, innovation, and process optimisation Desirable: Professional certification in IT Service Management (e.g., ITIL, SDI) or equivalent Experience operating within complex, matrixed organisations and managing global teams Familiarity with ITIL frameworks (V3/V4) and industry standards for service excellence Hands-on experience with ITSM platforms such as ServiceNow, including workflow and reporting capabilities Understanding of service governance, performance metrics, and continuous improvement methodologies UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. . click apply for full job details

Our client is a leading professional services and advisory practice specialising in insolvency, restructuring, and financial advisory services. With a reputation for integrity, professionalism, and client-focused delivery. They are seeking an Assistant Manager - Compliance to join their growing Compliance & Risk team in London. This role will play a key part in maintaining the firm's compliance standards, supporting regulatory adherence, and promoting a culture of integrity and accountability across the business. Role Overview The Assistant Manager - Compliance will support the Head of Compliance and act as Deputy MLRO for the Group. The role involves oversight of anti-money laundering (AML) processes, handling data protection requests, managing client due diligence, and addressing complaints and contentious matters across the firm's insolvency and restructuring cases. This is a hands-on role requiring sound technical knowledge, strong analytical skills, and the ability to manage sensitive matters with discretion. Key Responsibilities Regulatory and Compliance Oversight Act as Deputy Money Laundering Reporting Officer (MLRO) for the Group, assisting with all AML oversight and reporting duties. Conduct daily reviews of Anti-Money Laundering (AML) checks and ensure compliance with internal and regulatory requirements. Review and investigate Suspicious Activity Reports (SARs) and liaise with the MLRO on escalation and reporting procedures. Manage and respond to Subject Access Requests (SARs) under data protection legislation in a timely and compliant manner. Monitor and maintain up-to-date records of client due diligence and AML documentation. Identify, assess, and escalate potential compliance risks to senior management. Casework and Quality Assurance Oversee and respond to casework complaints across Creditors' Voluntary Liquidations (CVLs), Members' Voluntary Liquidations (MVLs), and Administrations. Assist in the review of work prepared by junior team members, ensuring accuracy, regulatory compliance, and adherence to internal policies. Support internal audits and regulatory inspections, preparing documentation and reports as required. Assist in developing and implementing compliance policies, procedures, and training materials. Continuous Improvement and Advisory Provide guidance to operational teams on AML, data protection, and regulatory compliance matters. Contribute to ongoing enhancement of the firm's compliance framework and risk management systems. Promote a culture of compliance awareness across all departments through training and communication initiatives. Knowledge, Skills, and Experience Essential Knowledge and Competencies: Strong understanding of insolvency processes (CVLs, MVLs, Administrations, and related procedures). Sound knowledge of Anti-Money Laundering (AML) laws, procedures, and best practices. Working knowledge of data protection legislation, including the UK GDPR and Data Protection Act 2018. Ability to deal with contentious and confidential matters professionally and discreetly. Excellent written and verbal communication skills with a strong attention to detail. Proven analytical and problem-solving skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Desirable Experience: Experience within a professional services, accountancy, or insolvency practice. Prior experience acting as Deputy MLRO or in a compliance-focused role. Familiarity with regulatory bodies such as the Insolvency Practitioners Association (IPA) or Financial Conduct Authority (FCA). Relevant professional qualification (e.g., ICA Diploma in AML, CPI, or equivalent).

Role overview: Carry out scheduled & reactive maintenance and rectify faults on fire extinguishers in accordance with British Standards manufacturers guidelines and BAFE standards, in a timely, efficient & cost effective manner. Effectively communicate with our customers to ensure a good understanding of equipment status. Liaise & co-operate with your line manager and service administrators to ensure the needs of our customers are met. Responsible for the management of vehicle stock, tools & equipment. Operate within the requirements of company Quality Assurance & Health & Safety policies. Be adaptable to changing circumstances & contribute feedback & ideas to help the business grow. Report any issues on sites and equipment that fall outside standards and recommended action. Maintain awareness and knowledge of product enhancements, British standards and quality management systems. Ensure activities meet and integrate with organizational requirements for ISO9001 quality management, health and safety, legal stipulations, environmental policies and general duty of care. If a CW Executive Search consultant does not reach out within 2 weeks of your application you have unfortunately been unsuccessful.

We are looking for an experienced and creative Chef/ Cook to join our Primrose Croft Care Home in Cambridge. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day. Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect: £14.25 per hour to £16.65 per hour depending on experience. 32 Hours a Week, 4X Days a week. (Must be able to do every other weekend) 7am to 2pm. About the role: As the Care Home Chef/Cook, you will be required to prepare and cook nutritious meals using fresh ingredients. Schedule weekly meal menus, paying attention to individual dietary requirements Work with the Home Manager to ensure that ordering of stock is in line with budgetary requirements. Work with healthcare professionals involved in the support of people living in our care homes to ensure meal plans and dietary requirements fall into individuals support plans and risk assessments. Maintain quality assurance systems within the kitchen Undertake supervision of other kitchen team members Have a full understanding of Health & Safety as well as Food Hygiene issues, COSHH, and working within the guidelines relating to contamination and cross infection. You will be involved in meaningful activities with the people living in our care home as well as always promoting independence, choice, dignity, and respect What we are looking for from you: Experience of cooking for large numbers NVQ Level 2 in catering and hospitality 2 years' experience in a catering environment 12 months experience in managing a kitchen Excellent interpersonal skills as you will be involved in meaningful What we offer in return for your hard work: 28 Days holiday including bank holidays Free on-site parking Enhancement to pay on bank holidays Refer a Friend Scheme rewarding £500 for every person you refer DBS certificate paid by Excelcare Comprehensive induction programme Funded qualifications via the apprenticeship programme (where required) Paid uniform Employee of the month - £100 for outstanding contribution Team appreciation week Terms and Conditions apply If you are interested in the position, please apply online today or call the Recruitment Team on if you have any questions - we look forward to hearing from you.

Avenues is a community where people smile, laugh, grow and achieve great things, we know that well-supported people support people well, which makes them want to do their very best for the people we support, and achieve our vision. We have a brand new opportunity for a full time Assistant Service Manager to join our service in Coleman's Stairs , this is a supported living service based in Birchington, Kent . The service supports 3 brothers who have learning disabilities, autism and behaviours that challenge. The role will include working alongside the Service Manager in the day to day running of this service including: Management and coordination of support hours and rota s. Effectively recruit, develop and manage employees in a fair and consistent manner. Assist the Service Manager to encourage a solutions led culture. Day to day support including personal care, cooking, cleaning and administering medication. Act as the Service Manager in their absence. Establish and maintain effective relationships and networks, internally and externally. Our ideal Assistant Service Manager looks like this! Experience in a similar role within social care e.g. Assistant Manager, Deputy Manager, Supervisor, Team Leader etc. Experience supporting people who have learning disabilities and/or complex needs Experience of managing budgets and financial information Knowledge of sector relevant legislation regulatory bodies and their standards Ability to work with your Service Manager to manage and lead a successful and positive team. Understands the balance between keeping our people safe and positive risk taking. Stay up to date with policies and procedures to carry out and maintain safe and best practices. Support the Service Manager to recruit new employees and develop and manage your staff team in a fair and consistent manner. Work with your Service Manager to reinforce a positive culture of continuous improvement. Act as the Service Manager in their absence. To be able to take part in a management cover rota which could include day and night shifts. Driver with full UK valid driving licence is highly desirable ability to travel to the service location and drive the service vehicle/s. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don t settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. If you would like to know more details about the role, please have a look at the role profile! Benefits you can expect! £27,969 + £1200 complexity enhancement High quality training that supports your career development. Paid enhanced DBS check. Flexible working. Shopping discount via Blue Light Card and The Benefits website. Paid annual leave (pro rata). Contributory pension scheme with life assurance. Free and confidential 24/7 access to a health portal, counselling and support. Recommend a Friend scheme earn up to £500. Apply or get in touch with us today we look forward to hearing from you. As part of our commitment to the Disability Confident Scheme , candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.

Your new role Acting as the D365 SME you will lead the design, development, customisation, and implementation of Microsoft Dynamics 365 solutions (primarily CRM but likely to include other modules in the future). Mentor, guide, and support two D365 developers, helping them grow their technical and professional skills. You will be in the office in central Birmingham 2-3 days a week. Responsibilities will include: Lead on the full development lifecycle and responsible for the team's design, coding, testing and documentation of large, complex or mission-critical applications in a cloud-first environment using Dynamics and Power Apps in MS Azure. Day-to-day line management activities such as 1-2-1s and development of IDPs Configuration and customisation of Dataverse / Dynamics entities and forms Development of PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions Supporting upgrades and maintenance of the PowerApps platform Identify and manage problems, incidents, risks and issues Build automated tests to support our continuous deployment environments Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Work alongside the IT Enterprise Development Manager to support staff, provide guidance and facilitate issue resolution on a day-to-day basis. Collaborate with Product Owners, Business Analysts, and stakeholders to understand business requirements and translate them into technical solutions. Plan and prioritise team workload to ensure timely delivery of development work across multiple projects or features. Drive Agile or DevOps practices within the team. Chair daily stand-ups, regular demos, retrospectives etc Ensure seamless integration of D365 with other enterprise systems and third-party applications. Oversee maintenance and enhancement of existing customisations and plug-ins. Produce and maintain technical documentation, solution designs, and deployment guides. Ensure compliance with data security, governance, and quality assurance standards What you'll need to succeed Proven experience as a Dynamics 365 Developer. Strong knowledge of Microsoft Dynamics 365 modules such as CRM Proficient in C#, .NET, Power Platform (Power Apps, Power Automate), and JavaScript. Experience with Azure DevOps, Git, or similar CI/CD tools. Demonstrated ability to lead or mentor other developers in a team environment. Solid understanding of software development lifecycle (SDLC) and Agile methodologies. Strong problem-solving skills and ability to communicate clearly with both technical and non-technical stakeholders. What you'll get in return Competitive salary 27 days' holiday plus bank holidays Flexi time Excellent pension contributions Buy/Sell annual leave Staff discounts, including discounted gym membership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Senior Biodiversity Specialists Location: Flexible (within our region) hybrid, approx. 2 days a week in an office (NB Regular weekly travel across the region required) Contract Type: Permanent Hours: 37 hours per week Salary: circa £55,000 depending on skills and experience The Environment & Innovation team is at the forefront of Southern Water's drive to enhance and protect the environment. Deploying the latest innovative solutions and working in partnership with our customers and stakeholders, the team takes a holistic approach to managing water quality and flow across the region. Currently delivering a £50million portfolio which rapidly expands to over £2 billion over the next 10 years. This is a fast-paced team that is now expanding to continue to deliver a larger programme of sustainable and innovative solutions. We are developing an exciting new team led by the Environment Strategy Manager, who are together responsible for driving environmental ambition and delivery across the business. Together this team will have responsibility for our Biodiversity and Inns programmes. Job Overview We are currently recruiting two brand new Senior Specialists into our team - an Invasive Non-Native Species (INNS) and an Ecology expert. The role holders will support the Principal Biodiversity & INNS Specialist as part of an in-house team to deliver the company's Biodiversity and Invasive Non-Native Species (INNS) and/or deliver the company's Biodiversity Performance Commitment and Water Industry National Environment Programme (WINEP). Successful implementation of our WINEP programmes directly influences our Environmental Performance Assessment star rating. These roles will manage a small delivery team. Subject matter expert on Ecology or INNS, conservation delivery partnerships and how they relate directly to our business. Support the delivery of key programmes of work, including Biodiversity, INNS, land management of our estate and the delivery of our WINEP programme. Supporting the Principal Biodiversity & INNS Specialist to technically manage implementation, monitoring and reporting of biodiversity / INNS initiatives and projects. Responsible for undertaking technical evaluation / recommendations on environmental nature-based measures needed. Engagement with key stakeholders and partners, environmental NGOs and catchment partnerships, as well as other Water Companies to promote our programme. Representing Southern Water on technical environmental partnerships. About You Demonstrable applied expertise of project delivery in ecological/botanical monitoring, biodiversity enhancement projects, estate management, and innovative conservation delivery. Proven experience of project delivery of INNS/Biodiversity or Ecology projects. Experience managing delivery of technical work via sub-contracted consultancy teams. A strong track record of stakeholder engagement and management. Experience of managing and mentoring a small team. Great communicator and ability to engage and deliver complex presentations in a clear and concise way to a variety of senior, technical, non-technical and public audiences. Ability / willingness to travel across the region regularly (weekly) to attend site visits and meetings. Package This role will be full time Monday to Friday with a hybrid approach to working between one of our offices, sites and home. We are offering a salary of circa £55,000 as well as other benefits including: Generous pension up to 11% company contribution 25 days annual leave Life assurance equal to 4x salary Salary sacrifice electric car scheme (after 6 months service) Health Cash Plan Full funded eye tests Two paid volunteering days a year Occupational health service Discounts with over 800 popular retailers Digital GP service Study support may be available for job-related qualifications Competitive maternity leave and flexible return to work options Cycle to work scheme Join our Environment & Innovation team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment. Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? We will also be hiring a range of other Biodiversity Specialists across the team so please apply if you are interested in these types on roles. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific. There are four business divisions: the Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Deutsche Bank to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of Deutsche Bank, we are looking for a Quality Assurance MI Analyst (KYC) for a 6 month contract based in Birmingham Job Purpose: To provide support to the KYC QA BAU MI team to run daily BAU processes and ad hoc MI. Key Responsibilities: To support BAU MI processes Work with changing data sets to enhance processes and MI Maintain MI workflows tooling and enhance workflows using various tooling to account for changes in MI requirements Create slides for various forums and meetings Monthly reporting of MI into relevant forums and dashboards Essential Skills/Experience Excellent Alteryx, Tableau and Excel skills. Power Platform (Power Apps and Power Automate) skills would be preferable Accuracy and attention to detail to work with large datasets, data visualisation skills to present findings and analytical and critical thinking to identify issues, interpret data and develop solutions Investigate and resolve data discrepancies/technical issues with BaU processes raised by team/stakeholders Implement changes to processes/design and automate new processes Assisting team with BaU tasks and more complex ad hoc MI requests Ability to understand current MI workflows to suggest adjustments and enhancements to respond to changing requirements of QA. Deutsche Bank's Values Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. This client will only accept workers operating via a PAYE engagement model. AMS's payroll service is in partnership with Giant, we have worked with them for many years and have good processes in place to ensure you get the best service. If you are successful in your application for this role, your contract will be via Giant. For more information on Giant, please see our website. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Avenues is a community where people smile, laugh, grow and achieve great things, we know that well-supported people support people well, which makes them want to do their very best for the people we support, and achieve our vision. We have a brand new opportunity for a full time Assistant Service Manager to join our service in Coleman's Stairs , this is a supported living service based in Birchington, Kent . The service supports 3 brothers who have learning disabilities, autism and behaviours that challenge. The role will include working alongside the Service Manager in the day to day running of this service including: Management and coordination of support hours and rota's. Effectively recruit, develop and manage employees in a fair and consistent manner. Assist the Service Manager to encourage a solutions led culture. Day to day support including personal care, cooking, cleaning and administering medication. Act as the Service Manager in their absence. Establish and maintain effective relationships and networks, internally and externally. Our ideal Assistant Service Manager looks like this! Experience in a similar role within social care e.g. Assistant Manager, Deputy Manager, Supervisor, Team Leader etc. Experience supporting people who have learning disabilities and/or complex needs Experience of managing budgets and financial information Knowledge of sector relevant legislation regulatory bodies and their standards Ability to work with your Service Manager to manage and lead a successful and positive team. Understands the balance between keeping our people safe and positive risk taking. Stay up to date with policies and procedures to carry out and maintain safe and best practices. Support the Service Manager to recruit new employees and develop and manage your staff team in a fair and consistent manner. Work with your Service Manager to reinforce a positive culture of continuous improvement. Act as the Service Manager in their absence. To be able to take part in a management cover rota which could include day and night shifts. Driver with full UK valid driving licence is highly desirable - ability to travel to the service location and drive the service vehicle/s. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don't settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. If you would like to know more details about the role, please have a look at the role profile! Benefits you can expect! £27,969 £1200 complexity enhancement High quality training that supports your career development. Paid enhanced DBS check. Flexible working. Shopping discount via Blue Light Card and The Benefits website. Paid annual leave (pro rata). Contributory pension scheme with life assurance. Free and confidential 24/7 access to a health portal, counselling and support. Recommend a Friend scheme - earn up to £500. Apply or get in touch with us today - we look forward to hearing from you. As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.

Head of HR Operations - Interims Working on behalf of a client in Swindon, we are actively seeking an Interim Head Of HR Operations to join their team. Provisional start date: 29th October 2025. As an interim HR Operations Manager to provide immediate stability, leadership, and operational excellence across the HR Operations function. This role will lead the HR Team Leader and team, introduce robust service standards and performance reporting, and deliver improvements aligned with transformation, audit, and service review recommendations. This post will also be instrumental in embedding technological enhancements, including the exploration of AI and restoring confidence amongst stakeholders that HR Operations can deliver timely, reliable, and professional services. Key Responsibilities as Interim head Of HR: Leadership & People Management Lead, support, and develop the HR Team Leader and their team to ensure capability, accountability, and high-quality service delivery. Integrate the Assistant HR Business Partners into the HR Shared Service Centre model. Role-model inclusive and visible leadership, embedding Council values and behaviours. Operational Excellence & Service Standards Rapidly establish and implement KPIs and Service Standards (SLAs) for HR Operations. Communicate service standards and the HR Ops service offer clearly to key stakeholders, ensuring transparency and accountability. Deliver consistent, timely, and customer-focused HR operational support across the employee lifecycle. Data, Insights & Reporting Partner with the HR Data & Insights team to design and deliver performance reporting mechanisms, including demand management, prioritisation, and team workload allocation. Strengthen HR data integrity, reporting, and analytics to inform operational and strategic decision-making. Improvement & Transformation Own and deliver the HR Operations improvement plan, ensuring recommendations from Business Transformation and audit reviews are implemented effectively. Develop, implement, and refine HR templates, procedures, and systems to improve efficiency, compliance, and scalability. Investigate opportunities for AI and other digital tools to enhance efficiency, scalability, and job enrichment. Undertake detailed analysis of resource requirements against current capacity, factoring in technological advancements, and make evidence-based recommendations. Stakeholder Engagement & Reassurance Lead a stakeholder engagement and reassurance exercise to restore confidence in HR Operations. Build strong relationships with managers, staff, trade unions, and corporate leaders to ensure HR services are trusted, transparent, and aligned to organisational needs. Candidate requirements: Significant leadership experience in HR Operations or Shared Services within a local authority or complex public sector environment. Strong track record of leading HR teams, improving performance, and embedding robust service standards and SLAs. Experience of delivering transformation and process improvements in HR Operations, ideally in a unionised environment. Demonstrable experience of workforce resource analysis and capacity planning, including the application of technology to enhance efficiency. Skilled in managing HR data quality, reporting, and analytics to support decision-making. Strong stakeholder management and communication skills, with the ability to engage and reassure at all levels. Understanding of audit and compliance requirements within public sector HR operations. Awareness of emerging digital solutions and ethical AI applications in HR. If you would like to apply for the role, please apply directly through CV library, or through our Sky Personnel website.

Are you passionate about data quality and its impact on customer service and performance? Thames Water is looking for a dedicated Data Integrity Manager to lead a team of analysts and project leads focused on improving property, meter, and billing data unpinning our services to retailers and business customers. What you will be doing as our Data Integrity Manager: you'll play a central role in driving data and process excellence across Thames Water's Wholesale Market Services (WMS). Leading a team focused on ensuring the accuracy and integrity of market data and delivering changes to processes and data supporting operational efficiency and compliance.Your responsibilities will include: Leading a high-performing team to monitor and reconcile market data transactions with TWUL master systems. Creating insightful reports to identify data challenges. Initiating and delivering data and process improvement projects, including system enhancements and automation of manual processes. Organising and managing governance forums to ensure prioritisation, ownership, and successful delivery of initiatives. Leading impact assessments of system and process changes affecting the data environment and supporting business testing and implementation. Coordinating both data and broader WMS change and transformation initiatives in collaboration with digital, transformation, and business readiness teams across Retail. Base Location: Hybrid - Clearwater Court - RG1 8DBHours: 36 hours per week What you'll bring to the role: To thrive as our Data Integrity Manager, you'll need a blend of technical expertise, leadership capability, and strategic thinking. We're looking for someone who can: Think technically and analytically, cutting through complexity to ask the right questions and drive meaningful business outcomes. Communicate complex issues clearly to a range of audiences, from technical teams to senior stakeholders. Lead and develop a team of analysts, fostering growth and high performance. Demonstrate a strong track record in improving data quality and implementing effective monitoring and control processes. Deliver projects and programmes in data or digital environments, with proven success in achieving business targets. Work effectively in cross-functional teams, especially in environments focused on improving business processes and data flows. Build strong relationships across all levels of the business, ensuring data issues are understood and addressed. Exhibit excellent leadership and management skills, with the ability to motivate and collaborate with teams. Show exceptional listening, communication, and interpersonal skills to support a high-functioning delivery culture. Be highly organised and skilled in planning and presenting. Whilst not essential SQL, data modelling, and ETL process experience would be an advantage. What's in it for you? A starting salary of £70,000 and up to £80,000 per annum, depending on skills and experience. 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Car Allowance. Annual Bonus. Private Medical Health Care. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Head of QHSE / HSEQ / SHEQ / QEHS Manager (Quality, Health, Safety & Environment) (Mansfield / Coventry and Field-based) £60k - £65k depending on experience plus car allowance (£7000), Bonus, Pension, Private Medical Insurance, Life Assurance and 25+8 days holiday. Our client is a global market leader in the design, manufacture and supply of equipment and solutions to the retail and logistics industries. You will play a critical role in developing and implementing robust QHSE / HSEQ / SHEQ / QEHS strategies and systems that meet the requirements of the business. You'll be working in a fast-paced environment where collaboration and teamwork are highly valued. You'll need to establish strong relationships with key business stakeholders, managing their requirements and delivering initiatives to satisfy the wider business objectives to ensure operational services are delivered effectively and efficiently. Key Responsibilities Ensure that the local Quality Management System is compliant to the agreed scope, whilst maintaining ISO9001 & 14001 accreditations. Provide leadership, direction and guidance to the management team and employees, developing, setting, and monitoring progress of goals and site performance. Deliver Environmental training across the business to upskill our workforce. Provide support for the Group H&S Manager ensuring consistent approach between Quality, Environmental and Health and Safety matters across all areas of the business. Assist where required with the delivery of H&S training and awareness programmes across the business. Support the Group H&S Manager with the review, develop, and implementation of the HSE Policy, Standard Operating Procedures, Risk Assessments for all associated operations and HSE campaigns. Lead environmental incident investigations and support with accident investigations making appropriate recommendations for remedial action to prevent and recurrences. Manage the site Environmental Permits including Local Authority audits and compliance. Lead programmes concerned with the development of new and existing environmental and H&S processes. Report site KPIs / metrics to the UK Board highlighting performance, compliance, and improvement initiatives, generate improvement action plans where gaps are identified. Promote H&S, Environmental, and Energy Management awareness and culture in the company by organising training sessions, workshops, and awareness campaigns. Implement and manage robust quality control systems and process to ensure internal and external customer satisfaction. Scheduling and planning internal audits at appropriate intervals, addressing raised issues, and implementing corrective actions to close out non-conformances. Manage and maintain customer specific certifications and audits aligned to their expectations. Skills and Qualifications In-depth knowledge of international standards such as ISO 9001, ISO 14001, and ISO 45001, as well as familiarity with local regulations in the United Kingdom. Demonstratable knowledge of current Environmental and H&S legislation. A strong understanding of quality control systems and methodologies. Strong analytical abilities and attention to detail to identify areas for process enhancement. Professional certifications related to quality management (e.g., Certified Quality Manager), environmental management (e.g., Certified Environmental Professional), and health and safety (e.g., NEBOSH General Certificate) are highly desirable. Educated to degree level preferred. Knowledge of principles and procedures used in manufacturing, retail supply, or logistics operations preferred. People Profile Excellent communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders across multiple disciplines within the business. Ability to work well in multidiscipline/cross-functional teams. Strong analytical, administrative and organisation skills and excellent attention to detail. Innovative and enthusiastic. Also known as: QHSE Manager, HSEQ Manager, SHEQ Manager, QEHS Manager INDH

What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role As the sole Lead Product Manager for Booker's Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 billion, with projections to exceed £4 billion within the next two years. The site attracts approximately 3 million users, number expected to grow in line with increasing demand and sales performance. You will be responsible for Own the end-to-end product strategy, roadmap, and delivery for Booker's websites and mobile applications (iOS and Android). Lead the delivery of new features, functionality, and enhancements, ensuring high quality and timely execution. Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects. Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout. Drive innovation by identifying and implementing features that simplify and elevate the customer journey. Act as the key liaison for all digital product-related initiatives, ensuring alignment with business goals and technology capabilities. You will lead a cross-functional team, including Business Analysts and the UX/UI Design & Research team, ensuring alignment and collaboration across all stages of product development. Reporting to the Head of Web Technology, you will be responsible for owning the full product lifecycle from discovery and continuous improvement. You will need We're seeking a self-driven, highly motivated, and experienced Lead Product Manager with a strong background in digital product delivery. You'll be responsible for overseeing ALL changes and improvements across our websites and apps. Your Profile: • Proven experience in product management, preferably in e-commerce or digital retail platforms. • Strong leadership skills with experience managing cross-functional and third-party teams. • A passion for creating simple, innovative, and customer-first digital experiences. • Strong communication and stakeholder management skills. • Ability to balance strategic thinking with hands-on execution. • Knowledge in the use of tools and techniques for prioritisation and managing dependencies. • Experience and understanding of agile techniques to deliver exemplar products About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. Please note We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who at

LV Electrical Design & Assurance Engineer Contract (Hybrid Working) Location: London (Hybrid site and office-based) Contract Type: Contract Sector: Transport Infrastructure London Underground The London Underground Renewals and Enhancements Portfolio is delivering a wide range of critical upgrades across the LU network, ensuring improved reliability, safety, and performance for millions of passengers every day. We are seeking an experienced LV Electrical Design and Assurance Engineer to join our team on a contract basis , supporting the successful delivery of multiple projects within Stations and Depots Renewals and Enhancements , Fleet Enabling , and Platform Train Interface programmes. Key Responsibilities Carry out detailed low-voltage electrical designs in accordance with LU standards and engineering best practices. Review, verify, and assure electrical designs produced by internal and external parties. Provide on-site technical assurance during construction and commissioning phases. Ensure designs meet all relevant London Underground electrical standards, safety requirements, and compliance processes . Collaborate closely with project managers, design teams, and assurance engineers to deliver high-quality, safe, and compliant designs. Essential Skills & Experience Strong experience using ProDesign (Amtech) and Dialux Evo software for LV design and lighting calculations. Proven track record of working within London Underground environments , with a thorough understanding of LU electrical infrastructure, standards, and assurance procedures. Experience in renewals, upgrades, or enhancement projects within stations, depots, or similar operational environments. Excellent communication and stakeholder management skills. Ability to work independently while contributing effectively to a multidisciplinary team. Contract Details Contract Length: Ongoing / fixed-term (to be confirmed) Working Arrangement: Hybrid combination of office-based, site visits, and remote working Location: London Underground network This is an excellent opportunity for a skilled electrical engineer with London Underground experience to contribute to high-profile infrastructure improvements that make a lasting impact on London s transport system.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons We'll broaden your horizons The Value Creation Services team is an integral part of BDO's M&A and Deals offering. We advise businesses and private equity on operational improvement and growth opportunities to improve EBITDA and cash levels, maximise value and enhance overall performance. We support businesses to convert their strategic priorities into operational reality, with a core focus on delivering measurable value enhancement. Our sector-agnostic team operates on both the buy-side and sell-side M&A transactions, leads operational transformation initiatives for large businesses and private equity portfolio companies, and supports management teams in evaluating strategic options for their businesses. We'll help you succeed Our service offerings include operational due diligence; separation & carve-out support; identification and implementation of EBITDA improvement programmes; working capital and cash optimisation; and advising on operational transformation. We are a small, dynamic and fast-growing team. Although team members are highly numerate, we approach our assignments from an operational and performance perspective and draw upon our considerable experience in industry and advisory work in support of this service. This experience includes having implementation experience. This role would suit experienced professionals with relevant work experience. Requirements Hands-on knowledge and experience of transactions and business operations including front line and back-office functions across several business sectors Experience of working across one or all of Operational Due Diligence, Carve-out or Post-Merger Integration disciplines and engagements Understanding of the key operational working capital processes across order-to-cash, procure-to-pay and forecast-to-fulfil, including experience identifying and delivering initiatives to release cash ( desirable but not essential ) Experience conducting financial analysis of operational opportunities for EBITDA and cash improvements, within the context of the commercial requirements of the business Exposure to change management and experience of implementing value creation programmes High level of commercial acumen, showing an understanding of the commercial strategies and processes that drive business profitability, cash flow and value Strong intellectual base with well-developed analytical skills We're in it together At BDO, we believe that when our people feel valued and rewarded, their potential is unlimited. We offer highly competitive starting salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. As well offering support with tuition and professional qualifications, we also provide the following benefits, as standard. We understand that everyone is different so, we offer a range of voluntary benefits to suit every lifestyle. Our flexible benefits platform, Flexcel, means our people can choose from a range of tax efficient options to design a benefit package that best suits them. Through Flexcel, We're looking forward to the future At BDO, we're big enough to make the difference and collaborative enough to never lose sight of where we're going. We know that it's our people that make our success possible. Across our 17 UK locations, more than 6,000 of them work together to provide tax, audit, assurance and a range of advisory services that help our clients achieve their ambitious goals. Together, they're fuelling Britain's economic engine. Behind every complex client challenge and every untapped innovation, they're there: ensuring we continue to find the right combination of global reach, integrity and expertise. That's why we're always looking for ways to invest in our people. That means providing them with an environment where they can grow, learn, laugh and feel respected, at all times. Are you ready to join them? Our Agency Policy BDO has a commitment to building relationships directly with candidates (and agencies) in our local markets and as such, we do not accept speculative CVs from agencies. We work closely with our preferred suppliers to support us in sourcing quality candidates but we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the BDO Resourcing team. We do not pay agency fees where speculative and unsolicited CVs are submitted to BDO by any means other than through our recruitment portal. For any CVs which are submitted without instruction from the BDO Resourcing team, BDO reserves the right to contact and work directly with these candidates without payment of any agency fee.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons We'll broaden your horizons The Value Creation Services team is an integral part of BDO's M&A and Deals offering. We advise businesses and private equity on operational improvement and growth opportunities to improve EBITDA and cash levels, maximise value and enhance overall performance. We support businesses to convert their strategic priorities into operational reality, with a core focus on delivering measurable value enhancement. Our sector-agnostic team operates on both the buy-side and sell-side M&A transactions, leads operational transformation initiatives for large businesses and private equity portfolio companies, and supports management teams in evaluating strategic options for their businesses. We'll help you succeed Our service offerings include operational due diligence; separation & carve-out support; identification and implementation of EBITDA improvement programmes; working capital and cash optimisation; and advising on operational transformation. We are a small, dynamic and fast-growing team. Although team members are highly numerate, we approach our assignments from an operational and performance perspective and draw upon our considerable experience in industry and advisory work in support of this service. This experience includes having implementation experience. This role would suit experienced professionals with relevant work experience. Requirements Hands-on knowledge and experience of transactions and business operations including front line and back-office functions across several business sectors Experience of working across one or all of Operational Due Diligence, Carve-out or Post-Merger Integration disciplines and engagements Understanding of the key operational working capital processes across order-to-cash, procure-to-pay and forecast-to-fulfil, including experience identifying and delivering initiatives to release cash ( desirable but not essential ) Experience conducting financial analysis of operational opportunities for EBITDA and cash improvements, within the context of the commercial requirements of the business Exposure to change management and experience of implementing value creation programmes High level of commercial acumen, showing an understanding of the commercial strategies and processes that drive business profitability, cash flow and value Strong intellectual base with well-developed analytical skills We're in it together At BDO, we believe that when our people feel valued and rewarded, their potential is unlimited. We offer highly competitive starting salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. As well offering support with tuition and professional qualifications, we also provide the following benefits, as standard. We understand that everyone is different so, we offer a range of voluntary benefits to suit every lifestyle. Our flexible benefits platform, Flexcel, means our people can choose from a range of tax efficient options to design a benefit package that best suits them. Through Flexcel, We're looking forward to the future At BDO, we're big enough to make the difference and collaborative enough to never lose sight of where we're going. We know that it's our people that make our success possible. Across our 17 UK locations, more than 6,000 of them work together to provide tax, audit, assurance and a range of advisory services that help our clients achieve their ambitious goals. Together, they're fuelling Britain's economic engine. Behind every complex client challenge and every untapped innovation, they're there: ensuring we continue to find the right combination of global reach, integrity and expertise. That's why we're always looking for ways to invest in our people. That means providing them with an environment where they can grow, learn, laugh and feel respected, at all times. Are you ready to join them? Our Agency Policy BDO has a commitment to building relationships directly with candidates (and agencies) in our local markets and as such, we do not accept speculative CVs from agencies. We work closely with our preferred suppliers to support us in sourcing quality candidates but we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the BDO Resourcing team. We do not pay agency fees where speculative and unsolicited CVs are submitted to BDO by any means other than through our recruitment portal. For any CVs which are submitted without instruction from the BDO Resourcing team, BDO reserves the right to contact and work directly with these candidates without payment of any agency fee.

Outpatient Services Manager Outpatients Pre-Assessment Private Hospital St Anthony's Hospital Full-time Sutton Spire St Anthony's Hospital are looking for an experienced Outpatient Services Manager to lead our Outpatient and Pre-Assessment Services. The Outpatients & Pre Assessment Manager will be responsible for ensuring delivery of high quality and efficient outpatient & Pre-Operative assessment services, delivering key quality, performance and financial plans and service enhancements. Founded in 1904, Spire St Anthony's Hospital delivers care through skilled and dedicated staff working together. With a completed 27m development investment, we provide very high-quality healthcare to patients around Sutton, Epsom, Surrey and South London. We have six operating theatres coving a wide range of specialities and procedure including Ortho, Gynae and Cardio. There is an ITU department providing care and accommodating more complex patients. We have a number of developmental training courses and progression opportunities available for our ambitious employees. Duties and responsibilities - Lead, manage and develop the provision of outpatients & Pre Assessment services. - Manage the operational delivery of outpatients & Pre assessment services against Spire key performance indicators, ensuring the efficient running of the department. - Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. - Develop own knowledge and skills and contribute to the development of others. - Promote best practice in health & safety and security. - Promote people's equality, diversity and rights. - Apply correct use of technology. - Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of - Enquiry (KLOE); always aiming to achieve Good and Outstanding. - Adhere to all relevant healthcare standards and manage issues of governance and risk effectively. - To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Director to ensure compliance with the above. - Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings. - To provide clinical leadership on development of new services. - Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice. - To ensure that Clinical Governance and risk management are embedded within daily practice. - Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire Policies. - Undertake Human resource activities for all members of the team. - Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. Who we're looking for: - Relevant Diploma or Degree - NMC Registration - Previous experience in an outpatients department at a senior level. - Experience of working unsupervised. - Experience of leading a team. - Ability to manage, motivate, support, develop and lead the department - A focus on positive patient and user experience - Able to work cohesively across clinical teams - Competent across a range of clinical management and leadership skills - Performance monitoring and reporting capabilities - Knowledge of appropriate standards and external bodies, such as the Care Quality Commission - Auditing skills across clinical standards and departments - Ability to implement continuous improvement initiatives Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance - Save an average of 50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Rebecca O'Neill on rebecca.o' Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications