IT Support Technician

IT Support Technician
Working Hours: 9.00am 5.30pm Monday Friday
Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area
Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership

The Company

Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex.

They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team.

They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match.

The Role

When on-site with their client you will be the first point of contact for IT queries.

• Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.).
• Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Managing user accounts, permissions, and password resets.
• Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly.
• Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers).
• Using Intune and Apple Business Manager to manage and deploy devices.
• Procuring IT equipment and maintaining the asset inventory.
• Supporting employee onboarding and offboarding.
• Escalating complex issues to the helpdesk team or other vendors.
• Logging and managing support tickets to ensure SLAs are met.

When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed.

What they are looking for

• Strong knowledge of macOS and Windows.
• Experience with iPhone and Android mobile phones / tablets.
• Confident supporting hardware and peripherals (including printers).
• Good understanding of networking basics.
• Excellent communication and customer service skills.

Nice to have

• Hands-on experience with Microsoft 365 admin.
• Familiarity with Intune and Apple Business Manager.
• IT certifications (CompTIA, Microsoft, ITIL).
• Experience with ticketing systems and remote support tools.
• Knowledge of IT asset management processes.
• Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms).

Personal Attributes

• Patient, understanding and calm under pressure
• Hard working, honest and responsible
• A team player
• Keen to learn and happy to accept feedback
• Good time-keeping and the ability to multi-task and prioritise work-load
• Adaptable and willing to contribute where needed