Assistant Store Manager

Join the Fortnum & Mason Heathrow - T4 Team!

Join our beautiful Heathrow Terminal 4 pop up store till Jan 2027, the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum's food, drink and gifts to our international travellers - from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone.

Fortnum & Mason are looking for an exceptional Assistant Store Manager to join our unique Heathrow - T4 pop store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Deputy Store and Store Manager, our Assistant Store Manager will lead and inspire to provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork.

All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff meal scheme
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party

subject to terms and conditions

What You'll Do:

• Drive High-Volume Sales: We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings.
• Lead & Develop Large Teams: Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership.
• Deliver Exceptional Service: Join a business that proudly offers loose-leaf teas and distinctive coffees-your passion for service will help elevate the customer experience.
• Ensure Operational Standards: Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas.

What We're Looking For:

• Experience in a fast paced environment in a similar role
• Proven ability to deliver excellent customer service
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends, early shifts and late finishes
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.