Job Description
Assistant Manager Surbiton (Part Time)
Job description and person specification
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
Can this be stopped?
How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won t stop until we: Save Sight. Change Lives.
We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you.
The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
Responsible to
Commercial Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21 hours, 3 days per week but flexible over a seven-day rota
Salary
£15,124 PTE,
Location
Surbiton
How to Apply
Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time)
Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight?
Closing date for applications: Rolling
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.
Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.
Role Responsibilities
Purpose of Job
To coach, lead and manage a team of volunteers
Drive sales performance to exceed targets, maximising cost efficiency
Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
To deliver shop income plan
To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
To develop a culture of ownership and follow up within own team and volunteers
To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
To role model and promote effective team communication, celebrating success and sharing best practice
To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager
To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
Promote, monitor and act on internal and external customer feedback
To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
To monitor and check security of stock and debrief variances with the Commercial Manager
To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
To take ownership of good housekeeping for all areas of responsibility
To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance
Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
Manage the team to maximise income from Gift Aid on donated products
Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to
Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety
Leadership Volunteers
Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop.
Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution
Leadership - Paid Staff
Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop.
Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution.
Management - being part of Fight for Sight
Play active part in the charity, including attending and contributing to all-staff meetings
Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work
Be accountable for the integration of the shop into the local community in collaboration with the shop team
Empower the team to respond to all appeals and fundraising opportunities.
Adhere to and enforce Fight for Sight safeguarding policies.
Other
Required to adhere to Fight for Sight s mission and values
Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
The ability to work under pressure whilst remaining calm and organised
To be receptive to change and to act as a change agent
The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
To demonstrate a calm and logical approach to problem solving
To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
Job description and person specification
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
Can this be stopped?
How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won t stop until we: Save Sight. Change Lives.
We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you.
The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
Responsible to
Commercial Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21 hours, 3 days per week but flexible over a seven-day rota
Salary
£15,124 PTE,
Location
Surbiton
How to Apply
Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time)
Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight?
Closing date for applications: Rolling
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.
Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.
Role Responsibilities
Purpose of Job
To coach, lead and manage a team of volunteers
Drive sales performance to exceed targets, maximising cost efficiency
Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
To deliver shop income plan
To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
To develop a culture of ownership and follow up within own team and volunteers
To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
To role model and promote effective team communication, celebrating success and sharing best practice
To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager
To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
Promote, monitor and act on internal and external customer feedback
To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
To monitor and check security of stock and debrief variances with the Commercial Manager
To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
To take ownership of good housekeeping for all areas of responsibility
To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance
Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
Manage the team to maximise income from Gift Aid on donated products
Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to
Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety
Leadership Volunteers
Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop.
Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution
Leadership - Paid Staff
Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop.
Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution.
Management - being part of Fight for Sight
Play active part in the charity, including attending and contributing to all-staff meetings
Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work
Be accountable for the integration of the shop into the local community in collaboration with the shop team
Empower the team to respond to all appeals and fundraising opportunities.
Adhere to and enforce Fight for Sight safeguarding policies.
Other
Required to adhere to Fight for Sight s mission and values
Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
The ability to work under pressure whilst remaining calm and organised
To be receptive to change and to act as a change agent
The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
To demonstrate a calm and logical approach to problem solving
To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
About Fight for Sight