37 jobs found

IT Support Engineer Managed Service Provider (MSP) Kettering, UK Full-Time £25,000 starting salary, rising to £28,000 after 6 months + Benefits Are you a proactive IT professional with a passion for delivering exceptional support and solutions? We re working with a growing Managed Service Provider (MSP) based in Kettering, UK, to recruit an experienced IT Support Engineer to join their dynamic and collaborative team. The Company Our client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive. The Role As an IT Support Engineer, you ll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You ll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base. Key Responsibilities Provide 1st and 2nd line technical support via phone, email, and remote tools. Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure). Install, configure, and maintain IT systems, software, and hardware. Proactively monitor systems to prevent downtime and respond to alerts. Escalate more complex issues to senior engineers when required. Document incidents, solutions, and technical procedures accurately. Contribute to process improvements and client satisfaction initiatives. Key Requirements Minimum 3 years experience in IT support, helpdesk, or MSP environment (preferred). Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals. Experience with Azure, or similar cloud platforms. Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential. Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car. Salary and Benefits Starting salary: £25,000 per annum Increased to £28,000 upon successful completion of the 6-month probationary period Professional development and training opportunities Exposure to a wide range of technologies and industries Supportive and collaborative working environment Genuine career progression opportunities within a growing business How to Apply If you re an ambitious IT professional looking for your next step with a forward-thinking MSP, we d love to hear from you. All applications will be handled in the strictest confidence.

AMR298 IT Support Bristol upto £28,000 My Client are a leading Bristol based IT technology services provider and cloud solution provider. This dynamic company are currently looking to expand there technical team and currently have a vacancy for an additional 1st line-technical Support Specialist/Software Support Consultant. The Software Support Consultant/IT Support Specialist will need the following experience: 1) Ideally previous IT Technical support gained in a busy IT environment. Any knowledge of windows PC, Server Ops and understanding of office365 advantageous. Any Linux a bonus 2) Ideally experienced across the board in all areas of office Networks 3) Anyone working for a current Managed service provider advantageous 4) Hard Working and looking to develop in a scale up business 5) Natural relationship builder and good communicator 6) Hard Worker and natural problem solver 7) Happy to get stuck into projects and happy to do INTERNAL AND EXTERNAL REMOTE DIAL UPS. My Client can offer a clear career path and do develop staff to maximise their full potential. This opportunity will certainly lead onto bigger and better things. Full training and development in this tech space for anyone moving into cloud/SaaS support. This is an office based role-Mon-Fri Normal office hours unless on-call, on call occurs 1 week in 4, is paid at £1500 in addition to basic. Anyone interested in this role should contact us Anthony Marks for more information immediately.

1st Line Support Engineer 25k - 27k Hove Area Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 1st Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company. 1st Line Support Engineer Benefits: Access to pool vehicles for work related activities Located on the seafront by the Lady Bee Marina with nearby cafes and beach 5 minutes from train station and bus routes Large modern air-conditioned office Friendly working environment with regular social events High spec workstation setups including Nitro chairs Training Free drinks and snacks Breakout area for pool, table tennis and air hockey. Holiday entitlement increases based on length of service Some of the main duties of the 1st Line Support Engineer will include: Manage multiple tickets and projects Assisting technical support requests within the team Keeping the IT documentation up to date Meet and exceed SLAs Ensure good communication to both customers and staff Direct reporting and working closely with the senior management team. This is an office based role. Some onsite works where required. Occasional overtime offered What experience you need to be the successful 1st Line Support Engineer: Ability to work independently and as part of a team. Exceptional customer service skills and engagement. 1st Line Service desk experience Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi) Experience in Cloud Solutions (Microsoft Office 365, Azure) This really is a fantastic opportunity for a 1st Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

2nd Line Support Engineer Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK. They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service. Due to continued growth, they re seeking a capable and confident 2nd Line Support Engineer to join their friendly, professional technical team. The Role The successful candidate will act as a key escalation point for 1st Line Engineers, providing hands-on technical support across Microsoft 365, Windows Server, networking, and endpoint environments. This is a client-facing role involving a mix of remote troubleshooting, site visits, and project work. You ll be based in Altrincham, with some flexibility for hybrid working. A full UK driving licence is essential, as the role involves occasional travel to client sites including London and the Lake District and may occasionally require international travel to support global client operations. Key Responsibilities Deliver 2nd line remote and on-site support for client systems and users. Act as an escalation point for the 1st Line team, resolving complex issues. Support infrastructure projects, migrations, and deployments. Troubleshoot across Microsoft 365, Azure AD, Windows Server, and networking. Liaise with senior engineers and vendors where needed. Maintain documentation and communicate clearly with clients. Contribute to service and process improvements. Essential Skills & Experience 2 3+ years experience in an MSP or multi-client IT support environment. Strong knowledge of Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel as required. Desirable: Experience with RMM and PSA tools. Understanding of Cyber Essentials and IT security best practice. Certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Person Our client is looking for someone who is: Technically strong and pragmatic in their approach. Calm, methodical, and dependable under pressure. Confident communicating directly with clients. Proactive, organised, and able to manage their own workload. A team player with a sense of humour and a genuine interest in technology. The Package Optional on-call rota participation (with additional pay). Ongoing training and certification support. Clear progression path within a supportive team. Apply Now If you re an experienced IT Support Engineer ready to take the next step and join a growing MSP with a great reputation for reliability and service, we d love to hear from you. Apply today to find out more about this exciting opportunity. 2nd Line Support Engineer - Greater Manchester

2nd Line Support Engineer Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK.They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service. Due to continued growth, they're seeking a capable and confident 2nd Line Support Engineer to join their friendly, professional technical team. The Role The successful candidate will act as a key escalation point for 1st Line Engineers, providing hands-on technical support across Microsoft 365, Windows Server, networking, and endpoint environments. This is a client-facing role involving a mix of remote troubleshooting, site visits, and project work.You'll be based in Altrincham, with some flexibility for hybrid working. A full UK driving licence is essential, as the role involves occasional travel to client sites - including London and the Lake District - and may occasionally require international travel to support global client operations. Key Responsibilities Deliver 2nd line remote and on-site support for client systems and users. Act as an escalation point for the 1st Line team, resolving complex issues. Support infrastructure projects, migrations, and deployments. Troubleshoot across Microsoft 365, Azure AD, Windows Server, and networking. Liaise with senior engineers and vendors where needed. Maintain documentation and communicate clearly with clients. Contribute to service and process improvements. Essential Skills & Experience 2-3+ years' experience in an MSP or multi-client IT support environment. Strong knowledge of Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals - VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel as required. Desirable: Experience with RMM and PSA tools. Understanding of Cyber Essentials and IT security best practice. Certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Person Our client is looking for someone who is: Technically strong and pragmatic in their approach. Calm, methodical, and dependable under pressure. Confident communicating directly with clients. Proactive, organised, and able to manage their own workload. A team player with a sense of humour and a genuine interest in technology. The Package Optional on-call rota participation (with additional pay). Ongoing training and certification support. Clear progression path within a supportive team. Apply Now If you're an experienced IT Support Engineer ready to take the next step and join a growing MSP with a great reputation for reliability and service, we'd love to hear from you. Apply today to find out more about this exciting opportunity. 2nd Line Support Engineer - Greater Manchester

Company Overview Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne s dual-structured approach ensures all customers from growing SMBs to large, complex enterprises benefit from trusted, innovative, and future-ready IT services. Role Overview: Your primary focus will be to provide 1st line support to FluidOne s customer base. As the first point of contact within our Network Operating Centre you will employ your interpersonal skills combined with technical knowledge to help resolve or escalate customer issues. This job would be perfect for someone with experience within a similar role looking for a new challenge but also presents itself as a fantastic opportunity for someone looking for a break into the IT industry. With focus on connectivity and networking, you will be fully supported and trained to gain the knowledge and skills required to reach your potential within this role, opening doors for progression within our expanding company. Responsibilities: First point of contact for support enquiries within FluidOne s Network Operations Centre by phone, email and client portal Responsible for working within the support team and escalating problems to the necessary engineers Logging details of faults in our ticketing system, diagnosing and resolving faults. Coordinating tests and troubleshooting with clients to resolve technical faults. Liaising with vendors, suppliers and partners to resolve technical faults. Keeping clients well informed on progress of support tickets, by phone and email Reaching resolution of incidents within SLA and to the quality standards demanded by FluidOne s policies. Providing occasional remote hands assistance to customers or our Network Operations team at customer site or at FluidOne datacentres Ensuring all tasks are completed in a timely manner and within defined KPIs, OLAs and SLAs Upholding FluidOne s Service Teams Unified Service Standards Adhering to quality communication standards defined by FluidOne. Adhering to FluidOne s Security and Data Protection and confidentiality Clauses Undertaking any other duties deemed suitable by management. Maintaining job related training as required by management. Requirements: Demonstrates excellent written and verbal communication skills. Demonstrates good organisational skills. Has a strong enthusiasm for technology and delivering world class customer service. Is a strong team player. Desirable: Awareness of OSI model. Awareness of ITIL framework. Awareness of WAN/MPLS technologies. Experience working within a service desk environment. Experience with working with ISP suppliers. Knowledge of BT infrastructure, support processes and systems. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Discount platform Pension contribution 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Ride2Work scheme Department incentives Volunteer day scheme

Techunite Ltd are recruiting for a 1st/2nd Line Support Engineer to join an expanding organisation based near to Godalming. The role is mostly a mix of hybrid remote working but may involve some local site visit work. Looking for candidates who have experience to both 1st and/or 2nd line. You will be involved in establishing best practices, influencing the direction of the IT and cloud solutions on offer as well as ensuring the efficient and smooth running of both internal and client infrastructure. Key Requirements: Experience working in an IT helpdesk environment Experienced Microsoft 365 Administrator Experience working with Azure Active Directory and Security Setup for Entire 365 Estates Experience maintaining Cyber Essentials / Essentials Plus compliant infrastructure Server administration to include Active Directory user and groups, Exchange/Office 365, file shares and permissions. Able to effectively communicate with team members, customers and managers and promote ideas and innovation. Methodical and adaptable approach to problem solving, must show initiative and resourcefulness when presented with unusual conditions. Possess a business-like and professional telephone manner. Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Free on-site parking Local Gym Health Care

Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.

Japanese speaking Helpdesk Engineer Ref: HY46857 A well-established IT and telecommunications services company is currently recruiting a Japanese speaking Helpdesk Engineer to work in their London office. You will be responsible for carrying out a variety of technical and coordination tasks to meet or exceed customer requirements. The ideal candidate will have strong technical troubleshooting abilities, proficiency in PC software and hardware, effective communication skills, and a customer-oriented approach. Understanding of Japanese culture and some Japanese skill is essential. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working Holiday, Graduate, Freelance (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: office-based VISA SUPPORT: No BENEFITS: Travel allowance (up to Zone 6) TYPE: full-time, permanent WORKING HOURS: 08:00 - 16:00 or 09:00 - 17:00, Monday to Friday SALARY: up to £32k START: Nov 2025 LOCATION: London Helpdesk Engineer Main Responsibilities: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools Queuing management with IT support ticket system Temporary or long-term customer support at their office, if required Attending the meeting with the customer and develop good relationship with the customer Hands-on PC & mobile phone support and initial kitting Create detailed report to the customer and KDDI manager/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features and services Establish and cease PC/Server Security systems Project and service delivery schedule management Maintain secure operations and keep the environment tidy Documented approach for implementation and modification Periodical status report to line manager Cover early shifts as a part of team rota Travel over the world for business purposes as and when required Helpdesk Engineer Ideal Candidate: Wide knowledge and proficiency in PC software like Microsoft Windows 11/servers, MS Office and Antivirus software's General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365 Proven customer service experience Strong time management/multi tasking & organisational skills Strong work ethic, Reliable time keeping and attendance Accurate, organised and eye for detail Cheerful, outgoing and positive disposition The experience of design, installation and administration of any cloud service General knowledge and experience in NW Switch/Router/FW Products Certification related to PC, server, network and ITIL Basic knowledge about Microsoft Active Directory The experience of design, installation and administration of Active Directory Basic knowledge about public clouds like AWS and Azure Written and verbal communication skills in Japanese Business level fluency in both English and Japanese Understanding of Japanese culture and some Japanese skill is essential All applicants for the Helpdesk Engineer must have the right to work in the country as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Are you looking to kickstart your IT career with a company that values innovation and outstanding customer service? We're looking for an IT Support Engineer Apprentice to join our team at Bubble IT and develop hands-on skills in a fast-paced, supportive environment. Bubble IT is a leading provider of managed IT services, cloud solutions, and cyber security support for businesses across the UK. We deliver proactive, reliable IT support tailored to each client's needs - from small businesses to growing enterprises. Our team is dedicated to helping organisations thrive by keeping their systems secure, efficient, and future-ready. Overview: As an IT Support Engineer Apprentice at Bubble IT, you'll be the first point of contact for customers needing technical help. You'll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support. Responsibilities: Providing high-quality customer service and technical support over the phone and via a ticketing system. Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems. Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs. Prioritising and managing your workload effectively. Meeting key performance targets and service standards. Contributing to process and technical improvements. Following company procedures, policies, and values at all times. What we're looking for: We're looking for a motivated and adaptable individual with a genuine interest in IT and a passion for solving problems. The ideal candidate will have: Strong communication skills, both written and verbal. A logical, problem-solving mindset and attention to detail. The ability to troubleshoot technical issues and follow structured processes. Good time management and the ability to prioritise effectively. A flexible and proactive attitude to learning and development. A full, clean UK driving licence (essential). Additionally, any familiarity with the following technologies is a plus: Windows OS (7, 8, 10) and Windows Server (up to 2019). Active Directory, Group Policy, Azure. Office 365, Exchange, SharePoint, Microsoft Teams. Mobile Device Management (iPhone/Android). Networking fundamentals (DNS, DHCP, TCP/IP, switches, firewalls). Experience with hardware support and maintenance. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Benefits: Performance-related bonuses and annual bonus opportunities. 28 days holiday allowance (including bank holidays). Ongoing support and training throughout your apprenticeship. Clear progression opportunities upon successful completion of programme. The chance to grow within a supportive and forward-thinking IT team. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of Security and Platform Engineering to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (e.g., DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor s degree in Computer Science, Information Systems, or a related field (Master s preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.

Position: 3rd Line Support Engineer Location: Witney, Oxfordshire Salary: 35,000- 45,000 DOE As a 3rd Line Support Engineer, you will be the escalation point for complex technical problems that 1st and 2nd line support teams cannot resolve. You'll work closely with infrastructure, development, and network teams to troubleshoot, diagnose, and fix critical issues across multiple platforms and applications. Key Responsibilities: Provide second and third-line IT support, acting as part of the contact team for internal queries, incidents, user requests, and problem resolution. This includes telephone, remote, and deskside support. Serve as an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to third parties as appropriate. Experience with cloud environments such as Microsoft Cloud and Azure is required. Excellent interpersonal and verbal communication skills are essential for this support role. Install and configure computer hardware, software, systems, networks, printers, and scanners. Configure and manage network devices, including routers and switches, ensuring stable and secure network performance. Liaise with senior IT team members to escalate issues, recurring problems, or concerns within the IT areas. Contribute to the development and implementation of IT plans to support business growth while improving the efficiency and effectiveness of hardware, software, and systems. Typically spend four days per week at the main office location and one day per week at a secondary office location, with some flexibility based on workload. Travel to remote offices as required. Complete projects with guidance from senior colleagues. Why Join Our Client? Opportunity to work with cutting-edge technologies in a supportive, innovative environment Career growth and professional development opportunities Competitive salary and benefits package Collaborative team culture with a focus on work-life balance Required Skills & Experience: Experience with Microsoft Cloud and Azure, plus excellent communication skills are essential. Proven experience in a 3rd line support or similar senior technical role Solid hands-on experience with network infrastructure, including switches, routers, firewalls, VPNs, and network troubleshooting Excellent problem-solving skills and ability to work under pressure If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology.

Job Description: 3rd line service desk engineer ( MSP experience required) Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET

1st Step Solutions are supporting an M&E Contractor who have an opportunity for a on a Infrastructure Engineer on a Permanent basis based in London Barbican. Hybrid model of work - 3 days in the office and 2 days at home. Role overview: The Infrastructure Engineer plays a key role in supporting the organisation's IT strategy and digital transformation objectives. This position is central to driving the adoption of modern technologies while ensuring infrastructure remains secure, resilient, and aligned with business goals. The role requires a proactive approach to technology trends and continuous improvement across the IT estate. Key Duties: Configure, monitor, and maintain network infrastructure and ensure network security. Support, administer, and assist in the development of server and user infrastructure, including virtualisation technologies. Oversee software across servers and user devices. Maintain compliance with the internal Approved Software List. Administer ERP systems. Monitor and maintain the Microsoft cloud environment. Manage Helpdesk tickets, escalate where needed, and ensure SLA compliance. Conduct root cause analysis and implement solutions. Deliver planned and ad-hoc IT projects within established frameworks. Create and maintain all IT documentation. Administer security tools and maintain governance, risk, and compliance standards. Improve security posture, using tools such as Microsoft Secure Score. Support implementation of business process improvements. Review and suggest enhancements to current procedures. Make independent decisions aligned with departmental and strategic IT objectives. Act as Deputy for other roles when competent to do so and appoint a suitable Deputy during periods of absence. Qualifications & Experience Minimum 5 years in IT roles, including at least 2 years in a service delivery capacity. Experience with internal and external stakeholders, regulated environments, and ITIL-aligned processes. A combination of the following is preferred: CompTIA (Networking, Security, A+, Server), Microsoft Certifications (e.g. Azure Administrator, Security, Server Hybrid Admin, Power Platform Fundamentals). Membership in relevant bodies such as BCS, IEEE, ISACA, (ISC) , CompTIA, or ITIL/AXELOS. Skilled in LAN/WAN management, VLANs, routers/switches, VPNs (Azure or Always On), firewall configuration, and protocols (DNS, DHCP, TCP/IP). Proficient in PowerShell for automation and reporting. Knowledge of Power Automate and CI/CD pipelines. Knowledge of disaster recovery and business continuity planning. Experience with storage solutions and playbook maintenance. Experience with Microsoft Defender, Sentinel or equivalent SIEM tools, RBAC, PIM, and awareness of ISO 27001 / Cyber Essentials. Familiarity with IAM, PAM, XDR, and GRC tools. Proficient in Microsoft 365, Azure, Entra, SharePoint, Exchange, Purview, Intune, Teams, Power Platform, and other Microsoft services. Experience in Windows Server admin, OS hardening, patching, Hyper-V, VM provisioning, backup, HA, and clustering. Knowledge of AD/AAD, GPOs, Entra ID, SSO, MFA, and Conditional Access. Open to adopting new tools, technologies, and methodologies. Clear in both verbal and written communication; confirms understanding when conveying information. Package: Competitive salary Private Medical Healthcare Cash Back Plan Life Assurance Excellent annual leave Employee Assistance Programme Pension Maternity and Paternity pay Other discounts and company benefits

Technical Support Engineer (IT Support) Ayrshire 25,000 to 35,000 + Cycle to Work Scheme + On-site Gym + Private Healthcare Are you a Technical Support Engineer/Graduate or similar looking to join a tight knitted team with over 15 years of experience in offering IT Support for a range of industries and companies. Do you want the opportunity to kick start your career with a company with distinguished partnerships with industry leading companies such as Dell and Microsoft, that offers multiple opportunities and experiences for you to expand your skills and progress into a managerial position. This opportunity gives you the chance to work with a multi-skilled team which will help to train and support you to technically progress in IT Support. On offer is the chance for a Technical Support Engineer or graduate to join a company which takes pride in being able to provide quality IT solutions for all business aspects. This reputation is proven in their distinguished client based which has stayed with them since their creation. In the role you will assist in client IT Support in relation to Cloud Tools and Apps, Microsoft 365 and Hardware. As an IT Support Engineer, you will be expected to have an understanding of Microsoft 365 platforms as well as Microsoft server roles. You will also need to have strong networking skills in relation to firewalls, TCP/IP, subnetting as well as routing and switching. This role would suit an IT Support Technician or graduate who is keen to gain new experiences and expand their IT skills. You will need to be able to manage support requests, installations, administration and configuration tasks. The candidate desirable would have knowledge in hardware installation, Microsoft servers, AI tools and Microsoft 365 management. The Role: External support for all remote client related issues Microsoft 365 management Various IT tasks such as networks and firewalls General IT problem solving The Person: IT Support Technician or graduate Within 20 miles from job site Keen to progress their career REF BBBH21867 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Support Engineer 27,000 - 30,000 + discretionary bonus, Burgess Hill RH15, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme The Role We're recruiting a Support Engineer to join a dynamic and growing IT support business operating across the South East and beyond. This is a first-line support role that would suit someone with prior helpdesk or technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices Provide basic support with networking and connectivity issues Administer Microsoft 365 and basic Active Directory functions (e.g., account setup and password resets) Maintain and update client asset databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. Experience with Microsoft 365 and a working knowledge of Active Directory are highly desirable. Strong communication skills, attention to detail, and a proactive approach to problem-solving are key for success in this Support Engineer position. This role could suit someone who has worked as a 1st Line Support Technician, IT Helpdesk Analyst, or Technical Support Advisor. Company Information This well-established IT support company specialises in fully managed IT services, cybersecurity, and cloud infrastructure. From its head office in Burgess Hill and satellite office in London, it provides dedicated support to clients across Sussex, Surrey, Kent, London, and internationally. The business is a Microsoft Silver Partner and takes pride in offering tailored, business-critical IT solutions backed by excellent customer service and 24/7 monitoring. Their approach is proactive, collaborative, and built on long-standing client relationships. Package 27,000 - 30,000 salary Discretionary annual performance bonus 28 days holiday including bank holidays Monday to Friday, 9am - 5:30pm Permanent, full-time position Centrally located office with nearby street parking Office accessible by bus and train (10-15 minute walk from mainline station) Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

We are seeking a highly skilled and proactive 3rd Line Engineer to join our engineering team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless integration of new customers into our service ecosystem. Key Tasks & Accountabilities Technical Support & Escalations Provide expert-level troubleshooting and resolution for complex technical issues escalated from 1st and 2nd line support. Deliver remote and field-based support for critical incidents, ensuring minimal disruption to customer operations. Maintain ownership of high-priority tickets and ensure timely resolution in line with SLAs. Project & Onboarding Support Collaborate with project teams to provide technical support for new customer deployments during the implementation and post implementation phase before handover into in-life helpdesk teams Assist in the transition of new services and customers into the support environment, ensuring readiness and documentation. Coaching & Development Mentor and coach 2nd Line Engineers, fostering technical growth and knowledge sharing. Lead technical workshops and training sessions to upskill the support team. Act as a technical escalation point and promote best practices across the service desk. Contribute to the continuous improvement and development of our internal knowledge base for support and technical staff Infrastructure & Systems Oversee patching, updates, and health checks across core infrastructure. Monitor and manage internal networks, servers, and cloud services. Ensure internal systems are secure, resilient, and optimised for performance. What will You Bring? Experience & Competencies Proven experience in a 3rd Line Support role within IT and/or Telecoms. Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. Proficient in root cause analysis and incident resolution. Deep understanding of Entra ID, Azure Compute, Intune, networking protocols, firewalls, and VoIP. Ability to support technical aspects of new customer deployments and infrastructure projects. Knowledge of cybersecurity principles and best practices. Familiarity with data protection regulations and secure system configurations. Strong commitment to delivering high-quality service and support. Ability to communicate technical solutions clearly to non-technical stakeholders. Experience mentoring junior engineers, fostering a learning culture, and leading by example. Confidence in making decisions under pressure and in complex scenarios. Excellent verbal and written communication skills. Ability to work cross-functionally with service desk, project teams, and customers. Comfortable working in dynamic environments, both remotely and on-site. Self-motivated with a continuous improvement mindset. Vendor Exposure Networking - Meraki, Watchguard, Draytek ACS, Datto, Cato, Starlink Audio/Visual - Yealink, 8x8, Horizon, Samsung CMS, NowSignage Identity and Management - EntraID, Intune, NinjaRMM, Defender Cloud - Azure, SharePoint, Teams, Power AutomateAnd More What is in it for You? A competitive salary + profit share scheme 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your secondyear Pension scheme NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Discount scheme on entertainment/shopping/leisure activities 0.5 days per year paid volunteering/community work Wellbeing support and advice Culture & Environment As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 5 pillars of success: People, Platforms, Services, Solutions and Sustainability. Our people are the key to all our success and we are committed to identifying and working to each individual's strengths, to create a balanced and innovative atmosphere and a consultative way of operating. All our employees display and are measured on some specific core standards of ethical and engaging behaviour: Customer Focused Accountable Commercially Aware Team Working/Collaboration Innovative