General Manager

Ben Nevis Highland Centre is part of The Edinburgh Woollen Mill and is focused on delivering quality products, great value, and excellent service. We are a major national retailer with over 200 retail stores across High Streets, Garden Centre concessions, Tourist stores, and larger Destination Stores. By maintaining full control over our product development and supply chain, we ensure the delivery of the finest yarns and fabrics - designed to fit perfectly and built to last. Our in-store teams are knowledgeable, welcoming, and dedicated to providing a personal service.

We have an exciting opportunity for a General Manager to join our team at Ben Nevis Highland Centre in Fort William. Nestled at the foot of Ben Nevis and surrounded by stunning Highland scenery, Fort William is one of Scotland's most popular tourist destinations. With its blend of natural beauty, historic charm, and vibrant visitor appeal, the town offers a dynamic and rewarding retail environment with a strong year-round footfall of both locals and tourists.

What's in it for you?

• Be part of a forward-thinking business with excellent career prospects
• Work in a supportive and dynamic team
• Company Pension

As General Manager, you'll be responsible for the overall success of the store, leading a dedicated team and ensuring our customers enjoy a first-class shopping experience. This role is ideal for a proactive and commercially aware retail leader who thrives in a fast-paced environment and enjoys the challenge of managing a high-turnover, tourist-driven store. Fashion retail experience is a plus, but not essential - full training will be provided.

Key Responsibilities:

• Drive Sales & Profitability: Lead your team to exceed sales targets while keeping operational costs in line with budgets.
• Run Daily Operations: Ensure smooth and efficient day-to-day running of the store in accordance with company standards.
• Customer Experience: Guarantee an exceptional level of service is delivered at all times.
• Team Leadership: Motivate, coach, and develop your team, creating a positive and productive store environment.
• Commercial Insight: React to local customer needs and trends to maximise opportunities, especially during peak tourist seasons.

What We're Looking For:

• Commercial Awareness: Understanding of the retail landscape and ability to spot opportunities for business growth.
• Strong Leadership: Confident in leading, motivating, and supporting your team.
• Sales Focus: A hands-on, proactive approach to customer engagement and achieving sales.
• Commitment to Training: Passionate about nurturing team talent and supporting professional development.

Join Ben Nevis Highland Centre and become part of a growing, customer-focused business where your skills and ideas can make a real difference. If you're passionate about retail and looking for a rewarding opportunity in Fort William, we'd love to hear from you.

To view our privacy notice, please visit our EWM website!