Job Description
Operations and People Manager (Freelance, Part-time)
Location: Wiltshire (mainly remote working)
Contract: Freelance, part-time (One day/ 7.5 hours per week)
Salary: Competitive, dependent on experience
Start Date: Autumn 2025 (flexible)
About Families Out Loud
Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one's drug or alcohol use. We provide non-judgmental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.
About the Role
We are seeking an experienced Operations and People Manager to join our team in this pivotal new role. Working closely with the Board of Trustees and service delivery team, you will oversee key operational functions and help shape the systems and culture that support our mission.
This is a hands-on, strategic role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. You will be committed to our Purpose, Vision, and Values, and bring both structure and heart to the way we work.
Key Responsibilities:
Oversee and coordinate the charity's day-to-day operations, including fundraising, marketing, and administrative activities
Develop and implement a new volunteer programme, including recruitment, support, and supervision
Manage projects and reporting requirements as they arise, ensuring timely delivery and alignment with strategic goals
Support HR functions such as recruitment, onboarding, and coordination of freelance staff and volunteers
Monitor IT systems and processes in collaboration with our outsourced IT provider
Ensure policies and procedures are up to date, compliant, and embedded in practice, with appropriate training and supervision for staff
What We're Looking For
Proven experience in operational management-ideally, though not necessarily, within the charity sector
Strong time management and organisational skills, with the ability to prioritise and delegate effectively
A flexible, adaptable approach and the ability to manage multiple tasks and projects
Excellent communication and interpersonal skills, with a collaborative mindset
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong written and verbal communication skills
An interest in, or lived experience of, family addiction
If you are interested in hearing more please contact John Baker
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