Billing Team Leader

ZTP is rapidly growing and successful energy consultancy and software company, working with nationwide corporate and I&C clients. Our services are centred around our industry leading energy management and purchasing software solutions Trace and Kiveev, which are designed and built-in house. Our consultancy offering includes energy procurement, energy management, and financial services, while our software services provide SaaS solutions to major energy users and competing consultancies. With ambitious growth plans, we are always looking for talented professionals from the energy industry to join our expanding team.

As a Billing Team Leader, you will manage a team of invoice validators, ensuring accurate, timely billing and reporting for our clients. You will play a crucial role in identifying supplier errors and cost-saving opportunities supporting operational excellence and maintaining the highest standards of client service. This role involves coaching and developing your team, building strong relationships with client and internal team, and driving invocation in systems and processes.

Key Responsibilities

Leadership:

Lead the Billing team, fostering a high-performance culture aligned with ZTP s goals.

Coach and develop team members to improve accuracy, efficiency, and attention to detail.

Support development and maintenance of training materials.

Manage resource allocations, workload distribution, and project assignments.

Serve as an escalation point for complex queries or when the Billing Team Manager is unavailable.

Ensure the meets all KPIs and SLAs.

Conduct regular team meetings to communicate updates and share best practices.

Support a collaborative team culture across the Billing function.

Invoice Validation:

Oversee obtaining bills from supplier portals, emails, phone calls, and other sources.

Project manage the team to move meters onto EDI.

Validate EDI and paper bills across all utilities (gas, electricity, water, heat, MOP, other commodities).

Ensure PDF copies of bills are uploaded as required.

Identify and resolve invoice discrepancies with suppliers.

Update internal systems with accurate billing data.

Investigate and respond to internal teams, clients, suppliers and third party queries.

Review and update tasks to maintain SLA compliance.

Reporting:

Issue payment files on agreed days.

Update and issue client reports according to SLAs.

Report missing bills and disputes to suppliers, internal teams, and clients.

Support regular KPI/SLA reporting internally and externally.

Quality Assurance:

Implement quality assurance measures to maintain high service standards.

Conduct quality check and periodic audits, implementing corrective actions as needed.

Continuous Improvement:

Drive innovation in processes and software usage.

Identify inefficiencies and suggest process/system improvements.

Optimise team operations to maximise productivity and minimise costs.

Stay updated on industry developments to align ZTP systems with client requirements.

Collaboration and Stakeholder Engagement:

Develop and maintain strong relationships with energy suppliers.

Attend client meetings as required.

Collaborate with account management teams to ensure client satisfaction and retention.

Work with internal services teams (debt, accruals, and recharging) to support delivery of ZTP services.

Experience / Knowledge

Please note: Only candidates with prior experience in the energy industry will be considered.

Minimum of 3 years of experience in the energy industry with a consultancy / brokerage specialising in bill validation

Minimum of 1 year of team leadership experience

Strong understanding of the energy industry

Excellent knowledge of the bill validation process and all element of a utility bill

Proficient in Microsoft packages (Outlook, Teams, SharePoint, OneNote)

Intermediate Excel skills (pivot tables, lookups, concatenate)

Advanced Excel skills and Power BI experience is desirable

Key Skills / Competencies

Leadership and people management

Analytical, critical, and strategic thinking

Problem solving and proactive mindset

Strong negotiation and contract management skills

Excellent communication and presentation skills, able to explain complex concepts clearly

High accuracy and attention to detail

Ability to build and manage interpersonal relationships at all levels

Emotional intelligence

Works well under pressure in fast-paced environment

Excellent organisational skills and time management

Ability to manage multiple tasks and priorities effectively

Company Benefits

Competitive compensation package

Remote/Hybrid working and flexible working options

25 days annual leave

Career development pathways and promotion opportunities

Pension

Family Friendly Policies

Vision and Flu reimbursement

We Work office membership

Company and team meetups

Wellbeing initiatives, recognition schemes, and paid volunteering days

Learning and Development opportunities

Travel expenses reimbursement

ZTP continues to grow at pace, making this an excellent opportunity to join us at an exciting stage of our development. If you have experience in the energy industry and are ready for a fresh challenge, we d love to hear from you apply today!