Luxury Travel Reservations Support Exec

We re looking for a dedicated and detail-oriented Reservations Support Executive, who s able to commit to a 3 6 month contract role with a leading, luxury travel company in Altrincham, on a full or part-time basis.

The role will involve managing and coordinating reservations for clients, ensuring a seamless and efficient booking process. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks simultaneously. You ll be the first point of contact for clients, providing them with information about availability, rates, and services. You ll also be responsible for processing reservations, handling cancellations and modifications, and resolving any issues that may arise. A keen eye for detail, the ability to work under pressure, and a commitment to providing exceptional service is essential!

This is an initial 3-month contract, potentially extending to 6 months and our client can offer a competitive pro rata salary, along with the chance to gain experience within a luxury travel organisation. Please note, this is a fully office-based role.

If this role is of interest to you, please apply online.

Role of Reservations Support Executive:

• Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers
• Groups Management loading initial group contracts, rooming lists and maintaining records
• Respond to website and other general enquiries
• Work with Reservations Manager to support the company s visa processing function through providing accurate and relevant visa information letters to all new bookings in accordance with their travel requirements
• Monitor and respond where necessary all e-mails received into the Visa inbox
• Work with the Reservations Manager in the fulfilment of all tour documentation (pre and post travel) for the guests
• House management of the Reservations system undertake the responsibility of tour loading and inventory management
• Promotions - Creating and editing reservation promotions and special offers
• Support the department with the processing of customer feedback data.

Skills required for the role:

• Travel industry reservations/customer service/administration experienc
• Excellent communicator via phone, e-mail and face to face
• Proactive and able to take initiative
• Approachable and able to build effective relationships
• A strong understanding of GDPR
• Flexible team player
• Good Word / Excel / Powerpoint / Outlook skills

If you re interested in learning more about this Reservations Support Executive role, please press the apply online button now!

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