Administrator

Appeals Administrator
Inverness
£23,800-£25,000
37.5 hours per week

As part of their growth plans our client is looking for an Administrations Assistant to join their busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland.

Position

Key elements of the role will include:

• The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
• Analysing case by case data and collating the relevant written response
• You may also be required to operate a customer service phone line to provide advice on how to appeal

• Able to prioritise tasks, work on own initiative and manage a busy workload
• Required to perform to KPI s
• Good written communication skills
• Accuracy and attention to detail
• Computer experience is required

Requirements

To be successful, you don t have to have previous experience, however you do need to demonstrate:

• Great written and verbal communication skills
• Self-motivation and an ability to manage your own workload
• Problem solving and decision-making abilities
• Accuracy and strong attention to detail
• The ability to work quickly and accurately
• Sound IT skills using Outlook, Excel and Word

Other information

Benefits

• Pension scheme
• Monthly incentives
• 29 days holiday (including bank holidays)
• Ongoing training
• Free On-Site Parking
• Refreshments
• Company Life Assurance Plan
• Smart Casual Dress Code

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.