Job Description
Job Title: Senior Client Accounts Assistant
Location: Becket House, Worthing
Brand: LRG
Salary: £29,000 OTE
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
We have an exciting opportunity within the LRG Client Accounts team for a self-motivated individual to take on a role as Senior Client Accounts Assistant in our new Landlord Support Team. Focussing on the customer journey from a client monies perspective, ensuring excellent customer service, and exceeding expectations, we are looking for a full-time member of staff, with knowledge of the current LRG Landlord customer journey and accounting processes.
Key Responsibilities:
- Lead by example to deliver improvements to our Landlord Client Money journey
- Encourage a high performance culture, with a focus on understanding and delivering on Landlord needs and expectations from a client accounts perspective.
- Promote excellent customer service to be at the core of all client transactions and interactions.
- Build and maintain excellent relationships with Senior PM/Branch staff, and with Landlord Clients.
- Drive collaboration with Client Accounts colleagues, and the wider business, to identify further improvement opportunities to Landlord's money movement experience
- Working with the Acquisition team to facilitate a smooth transition of landlords into the business from both acquisitions and management takeovers.
- Act as a first point of escalation for any accounts needing additional support, taking responsibility for investigating and resolving complaints relating to Client Accounts issues.
- Provide upskilling and support to improve the team's knowledge and the service they provide;
- Complete regular 1-2-1's with direct reports, providing feedback on performance, supporting growth and promoting development.
- Identify areas of improvement through regular quality auditing and coaching.
- Encourage regular communication within the team to drive a best practice culture.
- Provide feedback to the Landlord Support Manager on improvement opportunities within the Client Accounts journey for Landlords.
- Offer support for more complex accounting queries from colleagues in Branches, relating to;
- Client Money Movement/Protection
- Compliance and audits
- Tax regulations
- Non-resident Landlord processes
What are we looking for:
- Essential
- Passion for Customer Service / Client Accounts Experience
- An ownership driven approach to problem solving
- Excellent telephone manner and written vocabulary
- Desirable
- Accounts, Tax and/or finance experience
- Experience of Lettings industry, PropCo, Reapit, and other Lettings systems
- Excel skills
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Supportive and collaborative team environment
Benefits:
- Competitive base salary
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
