Benefits Officer

Benefits OfficerLocation: Kettering(Hybrid working available)Contract: Temporary, Full-TimePay Rate: £22 Umbrella P/H

Are you an experienced Benefits Officer seeking your next opportunity? We are looking for a skilled professional to join a busy Revenues and Benefits Service, supporting the accurate and timely assessment of Housing Benefit and Council Tax Support claims.

Key Responsibilities:

• Assess Housing Benefit and Council Tax Support claims in line with current legislation and local policy.

• Verify and process all relevant documentation to determine accurate entitlement.

• Handle changes in circumstances, ensuring all records are updated promptly and accurately.

• Identify and refer potential fraudulent claims where appropriate.

• Provide clear and professional advice to claimants regarding benefits and entitlements.

• Liaise effectively with internal departments, external partners, and landlords.

• Manage overpayment recovery processes in accordance with legislation and case law.

About You:

• Proven experience in assessing Housing Benefit and Council Tax Support claims.

• Strong understanding of relevant legislation and ability to interpret complex guidance.

• Excellent communication and interpersonal skills, with the ability to handle sensitive situations professionally.

• High attention to detail and accuracy, with strong organisational skills.

• Confident working independently and managing competing deadlines.

• Competent in Microsoft Office and electronic document management systems.

• GCSE English and Maths (or equivalent) essential; IRRV qualification desirable.

Why Apply?You will be joining a dedicated and supportive team environment, where your knowledge and experience will contribute directly to helping residents access the financial support they need.

If you're ready to make a difference and hit the ground running in this rewarding role, we'd love to hear from