Amass Technology's client is looking for an Salesforce Application Support Analyst who has previously worked in asset finance.
This opportunity is a hybrid contract (2 days per week in office) role to start ASAP.
See details below:
As an Application Specialist, you'll act as the bridge between business teams and IT experts troubleshooting issues, analysing system behaviour, and helping drive enhancements to improve performance and usability.
Key Responsibilities
- Provide technical support and expertise to a number of internal applications, with a focus on Salesforce
- Ensure business applications meet operational requirements and deliver optimal functionality.
- Configure, maintain, and support applications to enhance business processes and user experience.
- Perform in-depth analysis and resolution of incidents, anomalies, and support requests raised by key users.
- Provide technical support and troubleshooting for Salesforce CRM related issues.
Required Qualifications & Experience
- Hands-on experience in application support with a strong focus on Salesforce
- Good experience supporting API's.
- Previous experience working in international and multicultural environments with remote teams.
- Strong analytical and problem-solving skills with a structured approach to information management
- Understanding of web APIs and associated tools recommended: HTTP, XML, JSON, SOAP, REST, Postman, SOAP UI, monitoring tools (Kibana, Splunk)
- Experience with application management tools such as ServiceNow, JIRA, or similar.
This is an excellent opportunity to work on a really interesting project
If you have the right experience and are looking for a new role, please send in your CV.