Job Description
Purpose of the position
- Commissioning of new products
- Basic training on daily use for the customer
- Servicing and Maintenance of existing deployed assets
- On Call - troubleshooting & repair of installed products (once probation completed)
Key Job Responsibilities /Activities
Commissioning of new products
- Apply installation & commissioning procedures on site
- Test according to customer requirements following the prescribed method statement
- Customise settings of UPS installations according to the environment
- Update CIMSA and CIMeTECH databases
Servicing & Troubleshooting of installed product
- Troubleshooting of all installed equipment, diagnostic of installations
- Execute curative maintenance operations
- Diagnose installations
- Provide feed-back on recurrent problems to Technical Operational Support (TOS)
- Servicing: execute preventive maintenance operations as per specifications (replacement of usable components)
Customer and distributor training
- Run training sessions
- Customer: Provide basic information on daily use of the machine
- Liaise with customers (grow a sustainable relationship).
- Distributor: Increase technical level of distributor through training
- Additional tasks as required in line with
Education & background required
- Technical degree in electrical engineering or Equivalent years of experience
- Good communication and commercial skills when in front of customers
About Hernshead Recruitment Ltd