Transport Coordinator

Job Title: Operations Support

Reports to: Operations Manager

Based in: M90 5UX

Shift Pattern: Saturday & Sunday, 7am-3pm

Salary: £12.21 per hour

Responsibilities:

A 'can-do' attitude and a willingness to take on significant challenges

Coordinate and schedule all transport activities, coordinate the daily operations.

Monitor and track the movement of goods and vehicles

Creating and developing a team working environment.

Ensure compliance with transport regulations and standards

Liaise with drivers and other staff to ensure smooth transport operations

Prepare and maintain accurate transport records and reports. Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries

Provide support across the business as required. Resolving any freight issues and acting as an intermediary between the customer and the driver. Push for back load on jobs where appropriate

Build relationships with clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. Coordinate with drivers, dispatchers, and other staff to ensure timely and efficient transportation services

Conduct necessary steps to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues

Maintain an open dialogue with other units' managers and team members.

Scheduling staff to ensure that vehicles are staffed according to established requirements

Provide administrative support to the Operations team, including preparing reports and answering customer inquiries

Plan and implement transportation schedules and routes

Respond to customer inquiries and resolve any issues related to transportation services

Any other task as mentioned by management

What are we looking for from you to join us as an Operations Support:

Previous experience in managing operations would be handy.

Excellent commercial awareness and business acumen.

Experience customer-facing skills and telephone manners.

Great communication skills both written and verbal.

Self-motivated and ability to motivate others.

Adaptable with the ability to work in a fast-paced environment.

Good leadership skills and team worker.

Excellent analytical skills

Good time management abilities

Good negotiation skills and excellent decision-making ability

Good customer service skills so as to be able to maintain/retain existing customers.

How We Help You Thrive:

28 days annual leave.

Free onsite parking

Workplace Pension

EAP support for employees at work

Employee committee meeting

Mental health and wellbeing

Sage Benefits