Lift Reliability Support Technician

Lift Reliability Support Technician- jobs in the south of England - Join Our Team!

We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Lift Reliability Support Technician , based in Southern England

We're looking for a proactive and data-driven professional to join our team at Stannah, where you'll take the lead in driving improvements in First Time Fix and Repeat Call performance across our national maintenance portfolio.

As the First Time Fix & Repeat Call Improvement Lead, you will be responsible for developing and implementing a national improvement plan targeting key performance indicators in these areas. You'll work closely with the Reliability Engineer to analyse data and identify opportunities for improvement. Part of your role will include creating and embedding best-practice processes that enhance technical knowledge and performance across our engineering and field management teams. You will also establish a clear reporting and prioritisation system for product issues, supporting the development of product-specific documentation and evolving maintenance methodologies.

The ideal candidate will have a strong technical background, ideally in engineering or field service, with proven experience in process improvement and change management. Strong data analysis skills, a passion for continuous improvement, and the ability to influence and coach others will be key to success in this role.

This job is to cover the south of England, the successful candidate must be willing to travel.

Working hours are Monday to Thursday 08:00 - 16:45, Friday 08:00 - 15:45

Your role will be pivotal in driving operational excellence and enhancing the customer experience.

Lift Reliability Support Technician Job Responsibilities:

• Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
• Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
• Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
• Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
• Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
• Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service

Lift Reliability Support Technician Job Requirements:

• Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
• Success in providing technical analysis and support within the lift / engineering industry, with experience in managing and delivering technical training programs would be beneficial.
• Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
• Professional or technical qualifications required; Min NVQ Level 3 in Lift Engineering
• Willingness to travel

If you are looking for a Lift Technician Engineer Job, Technical Support Specialist , Technical Services Technician or Lift Job, please click the apply now button or call for further information.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days' annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Company Funded LinkedIn Learning Account
• Company Car allowance

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.