Customer Service Representative

Job description

Overview of the role:

Hours and location: 40 hours per week Mondays Fridays

The role will be based at Ilkeston.

Ward are recruiting for a Customer Service Representative to work within our National brokerage department. This role will be responsible for managing and maintaining excellent relationships between the company and suppliers to ensure that customer requirements are consistently fulfilled.

Job Purpose

To support WARD in achieving continuous improvement in performance and profitability. To maintain effective relationships within the Company by being an active member of the team, supporting colleagues, manager, customers and the company at all times by communicating effectively. To be flexible in order to contribute to the success of the business and to ensure excellent customer satisfaction both internally and externally.

Duties and Responsibilities

Duties include but are not limited to:

• Deal with incoming enquiries and orders via telephone and email

• Build relationships with customer and providers

• Ensure all sub- contractors are fully qualified and compliant.

• Ensure that all cross-hire business is profitable.

• Accepting order enquiries from customers and dealing with all follow up queries.

• General admin duties

• Maintenance of data in the computer system

• Making and receiving telephone calls.

• Maintain records, including filing and scanning

• To participate actively in working towards the objectives of the Company in all appropriate ways.

• To conform to procedural agreements covering all matters which may from time to time be raised and to ensure that such matters are dealt with constructively and promptly.

• To ensure that standards of health, safety and welfare is in accordance with the policies and procedures of the Company and the relevant statutory requirements so far as is reasonably

Communication Skills

• A good team player with excellent customer service and communication skills with the ability to communicate professionally and confidentially whilst being friendly and approachable. Create effective working relationships.

Additional Information

• How to overcome objections with good sales skills

• Excellent eye for detail

• Listen and contribute

• Maintenance of work activities to meet business requirements

• Gain trust and support of managers and fellow employees

• Be honest and respectful

• Focus on results

• Contribute towards having an enjoyable, successful place to work

• Good IT Skills, professional phone manner, team player and office environment knowledge

About us:

Today Ward Recycling employs over 400 people and operates a fleet of over 120 vehicles. The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets. As a modern business, Ward are aiming to be a positive force in the world. We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals. As a waste management and resource recycling specialist, the environment is close to our hearts.

We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers.

Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience?

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Work Location: In person

Reference ID: Supply Chain Coordinator