Location: Newcastle or Manchester Contract Length: Until the end of March IR35: Inside We're supporting a major public sector organisation undergoing significant transformation across digital services and Infrastructure. As a Senior Business Analyst , you'll play a key role in shaping and delivering high-impact programmes that improve services for citizens and internal users alike. Key Responsibilities: Lead business analysis across complex workstreams aligned to GDS standards Engage with stakeholders to capture, analyse, and prioritise requirements Support delivery of digital and technology solutions, specifically around new system integration and infrastructure modernisation. Facilitate workshops, produce documentation and ensure alignment between business needs and technical delivery Collaborate with multidisciplinary teams in agile environments Essential Experience: Proven experience as a Senior BA in public sector programmes Strong understanding of GDS and agile delivery frameworks Excellent stakeholder management and communication skills Experience working on transformation initiatives involving digital platforms or enterprise tools This is a fantastic opportunity to contribute to meaningful change in a high-profile environment, working with teams committed to innovation, collaboration and public value. If this role sounds like an excellent opportunity, Apply Now! To From Record Yes No Always use these settings
Oct 10, 2025
Contractor
Location: Newcastle or Manchester Contract Length: Until the end of March IR35: Inside We're supporting a major public sector organisation undergoing significant transformation across digital services and Infrastructure. As a Senior Business Analyst , you'll play a key role in shaping and delivering high-impact programmes that improve services for citizens and internal users alike. Key Responsibilities: Lead business analysis across complex workstreams aligned to GDS standards Engage with stakeholders to capture, analyse, and prioritise requirements Support delivery of digital and technology solutions, specifically around new system integration and infrastructure modernisation. Facilitate workshops, produce documentation and ensure alignment between business needs and technical delivery Collaborate with multidisciplinary teams in agile environments Essential Experience: Proven experience as a Senior BA in public sector programmes Strong understanding of GDS and agile delivery frameworks Excellent stakeholder management and communication skills Experience working on transformation initiatives involving digital platforms or enterprise tools This is a fantastic opportunity to contribute to meaningful change in a high-profile environment, working with teams committed to innovation, collaboration and public value. If this role sounds like an excellent opportunity, Apply Now! To From Record Yes No Always use these settings
IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance Are you currently working in IT support, providing first line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required. You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems. This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies The Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence
Oct 10, 2025
Full time
IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance Are you currently working in IT support, providing first line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required. You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems. This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies The Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence
This role has a starting salary of 61,784 per annum, based on a 36 hour working week. At Surrey County Council, we are committed to empowering our communities, supporting our residents to lead healthy and fulfilling lives and ensuring no one is left behind. As such, we are delighted to be hiring a new Public Health Intelligence and Insight Team Lead to join our fantastic Public Health Team. The team is based in Woodhatch, Reigate but we promote a hybrid approach to working meeting collaboratively when required. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service. Buy up to 10 days of additional annual leave Up to 5 days of carer's leave per year An extensive Employee Assistance Programme (EAP) supporting health and wellbeing A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources Paternity, adoption and dependents leave About the Role As the team lead for the Public Health Intelligence and Insights Team (PHIIT), you will be providing leadership, mentorship and technical support to a team of public health analysts in the delivery of robust, automated and replicable intelligence and insight products. You will provide expert advice and guidance on epidemiological, statistical and technical matters, supporting public health and system partners to make intelligence-driven decisions to improve health outcomes and reduce health inequalities. A key part of your role will be to oversee the development, management and querying of public health statutory datasets and support the delivery of the Joint Strategic Needs Assessment (JSNA) and Pharmaceutical Needs Assessment (PNA). Your role will also be to ensure that intelligence products are produced in compliance with appropriate legal and ethical frameworks. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: How you match the role profile (attached), particularly the sections around role purpose and line management. Holds master's degree in a discipline relevant to Public Health, Health Information, Statistics, Data Science or Epidemiology Significant experience in the use of statistical software (such as R), programming (SQL, Python), and data visualisation tools such as Tableau or Power BI Experience of leading a team, including experience of motivating, coaching and mentoring and developing staff. Excellent communication skills, both written and verbal, to communicate with people of all levels Application Questions To apply, alongside your CV, you will be asked to answer the following questions: Please describe your experience to date of leading an analytical team. Please provide examples of supervising and developing a team. Please describe your experience, to-date, in the use of statistical software (such as R or Stata), programming languages (SQL, Python), and data visualisation tools (such as Tableau or Power BI). Please provide an example of an occasion where you co-ordinated or were involved in the organisation of a complex project. Describe your specific role in this and what you did well and what you could change if you did it again. Please describe your experience of coping with adversity/ working under pressure? The job advert closes at 23:59 on 5th October 2025 with interviews planned for week commencing 20th October 2025. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Oct 10, 2025
Full time
This role has a starting salary of 61,784 per annum, based on a 36 hour working week. At Surrey County Council, we are committed to empowering our communities, supporting our residents to lead healthy and fulfilling lives and ensuring no one is left behind. As such, we are delighted to be hiring a new Public Health Intelligence and Insight Team Lead to join our fantastic Public Health Team. The team is based in Woodhatch, Reigate but we promote a hybrid approach to working meeting collaboratively when required. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service. Buy up to 10 days of additional annual leave Up to 5 days of carer's leave per year An extensive Employee Assistance Programme (EAP) supporting health and wellbeing A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources Paternity, adoption and dependents leave About the Role As the team lead for the Public Health Intelligence and Insights Team (PHIIT), you will be providing leadership, mentorship and technical support to a team of public health analysts in the delivery of robust, automated and replicable intelligence and insight products. You will provide expert advice and guidance on epidemiological, statistical and technical matters, supporting public health and system partners to make intelligence-driven decisions to improve health outcomes and reduce health inequalities. A key part of your role will be to oversee the development, management and querying of public health statutory datasets and support the delivery of the Joint Strategic Needs Assessment (JSNA) and Pharmaceutical Needs Assessment (PNA). Your role will also be to ensure that intelligence products are produced in compliance with appropriate legal and ethical frameworks. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: How you match the role profile (attached), particularly the sections around role purpose and line management. Holds master's degree in a discipline relevant to Public Health, Health Information, Statistics, Data Science or Epidemiology Significant experience in the use of statistical software (such as R), programming (SQL, Python), and data visualisation tools such as Tableau or Power BI Experience of leading a team, including experience of motivating, coaching and mentoring and developing staff. Excellent communication skills, both written and verbal, to communicate with people of all levels Application Questions To apply, alongside your CV, you will be asked to answer the following questions: Please describe your experience to date of leading an analytical team. Please provide examples of supervising and developing a team. Please describe your experience, to-date, in the use of statistical software (such as R or Stata), programming languages (SQL, Python), and data visualisation tools (such as Tableau or Power BI). Please provide an example of an occasion where you co-ordinated or were involved in the organisation of a complex project. Describe your specific role in this and what you did well and what you could change if you did it again. Please describe your experience of coping with adversity/ working under pressure? The job advert closes at 23:59 on 5th October 2025 with interviews planned for week commencing 20th October 2025. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Cyber Insights Analyst City of London (Hybrid) Up to £55,000 + 20% Bonus Are you passionate about using data to solve complex problems and deliver real business impact? A global leader within Insurtech are looking for a Cyber Insights Analyst to join their global Cyber Insights & Analytics team. This is a hands-on role where you ll transform diverse data sources. Ranging from policy and claims to cyber threat intelligence and incident response, into actionable insights that strengthen our underwriting decisions and frameworks. With their data strategy making strong progress, this is an exciting opportunity for someone with a few years experience in analytics or data science to take the next step in their career. What you ll do • Build and maintain dashboards and MI to monitor underwriting controls and support audits. • Automate and manage reporting for underwriting class and product leaders. • Investigate underwriting performance queries and provide actionable insights. • Design, develop, and validate predictive models to inform underwriting decisions. • Work with data engineering teams to design and maintain Azure Databricks pipelines. • Support the automation of data-driven deliverables for proactive services. • Identify and resolve data issues, recommending fixes and improvements. • Collaborate with underwriters, actuaries, and operations teams to embed insights into strategy and decision-making. • Present findings through clear dashboards, presentations, and reports tailored to both technical and non-technical audiences. • Stay ahead of emerging tools, techniques, and best practices in data, ML, and AI. What we re looking for • A background in data science or advanced analytics (insurance/financial risk exposure is a plus). • Strong Python and SQL skills, with experience working with large structured and unstructured datasets. • Experience building interactive dashboards and reporting tools. • Familiarity with data engineering, ETL processes, and data pipelines. • Experience with statistical modelling and machine learning techniques, and libraries such as scikit-learn, PyTorch, or TensorFlow. • Excellent communication skills able to explain complex analysis to non-technical stakeholders. • Proactive, inquisitive mindset with strong problem-solving skills. • Interest in cyber risk and awareness of emerging trends in the space. Why join? • Be part of a growing global team driving innovation in cyber analytics. • Work with modern data platforms and cutting-edge analytics techniques. • Make a tangible impact on underwriting performance and business strategy. • Opportunity to develop your career in the intersection of cyber risk, data science, and insurance analytics. If you re curious, driven, and eager to make your mark in a high-impact role, we d love to hear from you. Apply now and help shape the future of cyber risk analytics.
Oct 10, 2025
Full time
Cyber Insights Analyst City of London (Hybrid) Up to £55,000 + 20% Bonus Are you passionate about using data to solve complex problems and deliver real business impact? A global leader within Insurtech are looking for a Cyber Insights Analyst to join their global Cyber Insights & Analytics team. This is a hands-on role where you ll transform diverse data sources. Ranging from policy and claims to cyber threat intelligence and incident response, into actionable insights that strengthen our underwriting decisions and frameworks. With their data strategy making strong progress, this is an exciting opportunity for someone with a few years experience in analytics or data science to take the next step in their career. What you ll do • Build and maintain dashboards and MI to monitor underwriting controls and support audits. • Automate and manage reporting for underwriting class and product leaders. • Investigate underwriting performance queries and provide actionable insights. • Design, develop, and validate predictive models to inform underwriting decisions. • Work with data engineering teams to design and maintain Azure Databricks pipelines. • Support the automation of data-driven deliverables for proactive services. • Identify and resolve data issues, recommending fixes and improvements. • Collaborate with underwriters, actuaries, and operations teams to embed insights into strategy and decision-making. • Present findings through clear dashboards, presentations, and reports tailored to both technical and non-technical audiences. • Stay ahead of emerging tools, techniques, and best practices in data, ML, and AI. What we re looking for • A background in data science or advanced analytics (insurance/financial risk exposure is a plus). • Strong Python and SQL skills, with experience working with large structured and unstructured datasets. • Experience building interactive dashboards and reporting tools. • Familiarity with data engineering, ETL processes, and data pipelines. • Experience with statistical modelling and machine learning techniques, and libraries such as scikit-learn, PyTorch, or TensorFlow. • Excellent communication skills able to explain complex analysis to non-technical stakeholders. • Proactive, inquisitive mindset with strong problem-solving skills. • Interest in cyber risk and awareness of emerging trends in the space. Why join? • Be part of a growing global team driving innovation in cyber analytics. • Work with modern data platforms and cutting-edge analytics techniques. • Make a tangible impact on underwriting performance and business strategy. • Opportunity to develop your career in the intersection of cyber risk, data science, and insurance analytics. If you re curious, driven, and eager to make your mark in a high-impact role, we d love to hear from you. Apply now and help shape the future of cyber risk analytics.
Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
Oct 10, 2025
Full time
Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
More About The Role Our Technical / Quality team are a very important team when it comes to Morrisons Manufacturing. It's down to them to ensure we're legally compliant from a food safety point of view. Our sites are super busy, ever-demanding and our standards are high - keeping our Technical team busy every day. Reporting to the Shift Technical Manager, you will: Monitor, control and audit the production process Ensure that conformity and non-conformity are communicated, followed up and closed off. Investigate any food safety incidents applying root cause analysis and ensure that the day to day site technical function is achieved Support the site management team during any external accreditation such as BRC and Morrisons manufacturing standards Ensure that the site production is supported during the launch of any new product line About You As well as a keen eye for detail you will also need: The confidence to challenge with a proactive and can do attitude To be a team player and an effective communicator Good PC skills (especially Google) Food experience in a technical or similar type role. A HACCP qualification or a food safety qualification (ideally) In return for your hard work we will offer you: Six weeks holiday (including bank holidays) and a guaranteed day off that's important to you - whether that be a birthday, religious holiday or a special occasion 15% discount in our supermarkets and convenience stores available from the day you join us Additional 10% discount card for a Friend or Family member Career progression and development opportunities Subsidised staff canteen Competitive pension and life assurance Healthcare/Well-being benefits including Aviva Digital GP Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more Optional Payroll charity donations A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave About The Company You ll find a great big welcome here at Myton Food Group - the part of our business that looks after manufacturing, whilst maintaining strong roots within Morrisons Supermarkets. At Myton Food Group, we have a legacy to be proud of. We re British farming s biggest single direct customer. We buy from highly valued suppliers. And we re passionate about the quality of our food. Today, we have 19 manufacturing sites across the UK, where we pack and process fresh meats and fish, savoury and sweet pies, fruit and veg, flower bouquets, bread and lots more. We really do stand out in the world of food manufacturing. But what we re especially proud of is the way we all get stuck in and work as a team, in partnership across our supply chain. Read more about what we do at our Myton Food Group website.
Oct 10, 2025
Full time
More About The Role Our Technical / Quality team are a very important team when it comes to Morrisons Manufacturing. It's down to them to ensure we're legally compliant from a food safety point of view. Our sites are super busy, ever-demanding and our standards are high - keeping our Technical team busy every day. Reporting to the Shift Technical Manager, you will: Monitor, control and audit the production process Ensure that conformity and non-conformity are communicated, followed up and closed off. Investigate any food safety incidents applying root cause analysis and ensure that the day to day site technical function is achieved Support the site management team during any external accreditation such as BRC and Morrisons manufacturing standards Ensure that the site production is supported during the launch of any new product line About You As well as a keen eye for detail you will also need: The confidence to challenge with a proactive and can do attitude To be a team player and an effective communicator Good PC skills (especially Google) Food experience in a technical or similar type role. A HACCP qualification or a food safety qualification (ideally) In return for your hard work we will offer you: Six weeks holiday (including bank holidays) and a guaranteed day off that's important to you - whether that be a birthday, religious holiday or a special occasion 15% discount in our supermarkets and convenience stores available from the day you join us Additional 10% discount card for a Friend or Family member Career progression and development opportunities Subsidised staff canteen Competitive pension and life assurance Healthcare/Well-being benefits including Aviva Digital GP Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more Optional Payroll charity donations A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave About The Company You ll find a great big welcome here at Myton Food Group - the part of our business that looks after manufacturing, whilst maintaining strong roots within Morrisons Supermarkets. At Myton Food Group, we have a legacy to be proud of. We re British farming s biggest single direct customer. We buy from highly valued suppliers. And we re passionate about the quality of our food. Today, we have 19 manufacturing sites across the UK, where we pack and process fresh meats and fish, savoury and sweet pies, fruit and veg, flower bouquets, bread and lots more. We really do stand out in the world of food manufacturing. But what we re especially proud of is the way we all get stuck in and work as a team, in partnership across our supply chain. Read more about what we do at our Myton Food Group website.
Are you a Lead Actuary looking for a new challenge in Birmingham? A major life insurance provider is seeking a highly experienced actuary with extensive technical and leadership expertise to join their team. This is an excellent opportunity to play a strategic role in driving actuarial modelling, pricing, and valuation across the business. Title: Lead Actuary Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent Location: Birmingham Key Responsibilities of the Lead Actuary Oversee actuarial work across pricing, valuation, and capital functions Develop and review actuarial models to ensure accuracy and efficiency Provide strategic insights to senior management and contribute to business planning Manage and mentor a team of actuaries and analysts, ensuring high-quality delivery Drive process improvements and support strategic initiatives Desirable Skills and Requirements of the Lead Actuary Fellow of the IFoA (or equivalent) with extensive Life Insurance experience Expert knowledge of actuarial modelling and reporting systems (Prophet, Excel, Python) Strong leadership, communication, and stakeholder management skills Proven ability to implement process improvements and strategic initiatives Analytical, commercially aware, and highly organised Benefits to the Lead Actuary Competitive salary and comprehensive benefits package Opportunities for professional development and career progression Collaborative and supportive team environment Flexible working arrangements to support work-life balance Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Lead Actuary Role Our client is looking to recruit a strong Lead Actuary as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming a Lead Actuary , then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 10, 2025
Full time
Are you a Lead Actuary looking for a new challenge in Birmingham? A major life insurance provider is seeking a highly experienced actuary with extensive technical and leadership expertise to join their team. This is an excellent opportunity to play a strategic role in driving actuarial modelling, pricing, and valuation across the business. Title: Lead Actuary Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent Location: Birmingham Key Responsibilities of the Lead Actuary Oversee actuarial work across pricing, valuation, and capital functions Develop and review actuarial models to ensure accuracy and efficiency Provide strategic insights to senior management and contribute to business planning Manage and mentor a team of actuaries and analysts, ensuring high-quality delivery Drive process improvements and support strategic initiatives Desirable Skills and Requirements of the Lead Actuary Fellow of the IFoA (or equivalent) with extensive Life Insurance experience Expert knowledge of actuarial modelling and reporting systems (Prophet, Excel, Python) Strong leadership, communication, and stakeholder management skills Proven ability to implement process improvements and strategic initiatives Analytical, commercially aware, and highly organised Benefits to the Lead Actuary Competitive salary and comprehensive benefits package Opportunities for professional development and career progression Collaborative and supportive team environment Flexible working arrangements to support work-life balance Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Lead Actuary Role Our client is looking to recruit a strong Lead Actuary as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming a Lead Actuary , then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Are you a Senior Pricing Analyst looking for a new challenge in London? A leading insurer is seeking an experienced and commercially aware analyst to join their high-impact Pricing team. This is an excellent opportunity to influence pricing strategy and contribute to key business decisions within a collaborative and dynamic environment. Title: Senior Pricing Analyst Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent (Hybrid) Location: London Key Responsibilities of the Senior Pricing Analyst Build and enhance models to support commercial pricing decisions Lead analysis of emerging trends and their impact on pricing strategy Deliver insights to shape product performance and competitiveness Collaborate with internal teams across underwriting, product, and claims Take ownership of pricing initiatives and contribute to technical leadership Desirable Skills and Requirements of the Senior Pricing Analyst Strong experience in analytical roles within insurance Confidence working with large and complex datasets Proficiency in Python, R, SQL, SAS, or similar tools Knowledge of motor insurance pricing is highly desirable Strong analytical, problem-solving, and communication skills Benefits to the Senior Pricing Analyst Competitive salary and comprehensive benefits package Flexible hybrid working arrangements Opportunities for professional development and career progression Collaborative and supportive team environment Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Senior Pricing Analyst Role Our client is looking to recruit a strong Senior Pricing Analyst as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming a Senior Pricing Analyst , then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 10, 2025
Full time
Are you a Senior Pricing Analyst looking for a new challenge in London? A leading insurer is seeking an experienced and commercially aware analyst to join their high-impact Pricing team. This is an excellent opportunity to influence pricing strategy and contribute to key business decisions within a collaborative and dynamic environment. Title: Senior Pricing Analyst Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent (Hybrid) Location: London Key Responsibilities of the Senior Pricing Analyst Build and enhance models to support commercial pricing decisions Lead analysis of emerging trends and their impact on pricing strategy Deliver insights to shape product performance and competitiveness Collaborate with internal teams across underwriting, product, and claims Take ownership of pricing initiatives and contribute to technical leadership Desirable Skills and Requirements of the Senior Pricing Analyst Strong experience in analytical roles within insurance Confidence working with large and complex datasets Proficiency in Python, R, SQL, SAS, or similar tools Knowledge of motor insurance pricing is highly desirable Strong analytical, problem-solving, and communication skills Benefits to the Senior Pricing Analyst Competitive salary and comprehensive benefits package Flexible hybrid working arrangements Opportunities for professional development and career progression Collaborative and supportive team environment Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Senior Pricing Analyst Role Our client is looking to recruit a strong Senior Pricing Analyst as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming a Senior Pricing Analyst , then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Are you a Senior Actuarial Analyst looking for a new challenge in London? A leading London Market insurer is seeking a part-qualified or nearly qualified actuary with strong technical modelling skills to join their team. This is an excellent opportunity to take the next step in your career, working on reserving, capital, and pricing portfolios while developing your expertise in actuarial systems and processes. Title: Senior Actuarial Analyst Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent Location: London Key Responsibilities of the Senior Actuarial Analyst Lead aspects of reserving, capital modelling, or pricing processes for key portfolios Enhance existing models and support automation initiatives Deliver analysis and insights to senior management and underwriters Provide mentorship and technical guidance to junior analysts Desirable Skills and Requirements of the Senior Actuarial Analyst Significant experience in a London Market actuarial role Strong technical proficiency in ResQ, Tyche, Python, and Excel Excellent numerical, analytical, and problem-solving skills Part-qualified or near qualification with the IFoA (FIA progression) Strong communication and collaboration skills Benefits to the Senior Actuarial Analyst Competitive salary and comprehensive benefits package Opportunities for career progression and professional development Collaborative and supportive team environment Flexible working arrangements to support work-life balance Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Senior Actuarial Analyst Role Our client is looking to recruit a strong Senior Actuarial Analyst as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming a Senior Actuarial Analyst , then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 10, 2025
Full time
Are you a Senior Actuarial Analyst looking for a new challenge in London? A leading London Market insurer is seeking a part-qualified or nearly qualified actuary with strong technical modelling skills to join their team. This is an excellent opportunity to take the next step in your career, working on reserving, capital, and pricing portfolios while developing your expertise in actuarial systems and processes. Title: Senior Actuarial Analyst Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent Location: London Key Responsibilities of the Senior Actuarial Analyst Lead aspects of reserving, capital modelling, or pricing processes for key portfolios Enhance existing models and support automation initiatives Deliver analysis and insights to senior management and underwriters Provide mentorship and technical guidance to junior analysts Desirable Skills and Requirements of the Senior Actuarial Analyst Significant experience in a London Market actuarial role Strong technical proficiency in ResQ, Tyche, Python, and Excel Excellent numerical, analytical, and problem-solving skills Part-qualified or near qualification with the IFoA (FIA progression) Strong communication and collaboration skills Benefits to the Senior Actuarial Analyst Competitive salary and comprehensive benefits package Opportunities for career progression and professional development Collaborative and supportive team environment Flexible working arrangements to support work-life balance Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Senior Actuarial Analyst Role Our client is looking to recruit a strong Senior Actuarial Analyst as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming a Senior Actuarial Analyst , then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Are you a Lead Actuary looking for a new challenge in London? A leading London Market insurer is seeking a highly skilled and experienced actuary to join their team. This is an excellent opportunity to take a strategic position, providing technical leadership across reserving, capital, and pricing, while mentoring a team of analysts and qualified actuaries. Title: Lead Actuary Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent Location: London Key Responsibilities of the Lead Actuary Oversee the delivery of reserving, capital, and pricing processes across multiple business classes Drive the development and implementation of actuarial models using systems such as Tyche and ResQ Provide actuarial insight to senior management and support business planning and regulatory submissions Lead, mentor, and develop a team of analysts and qualified actuaries Identify opportunities to improve processes, enhance efficiency, and implement best practice Desirable Skills and Requirements of the Lead Actuary Fellow of the IFoA (or equivalent) with extensive London Market experience Expert knowledge of capital modelling, reserving, and pricing techniques Strong leadership, communication, and stakeholder management skills Proven ability to drive change and improve actuarial processes Analytical, strategic, and commercially aware Benefits to the Lead Actuary Competitive salary and comprehensive benefits package Opportunities for career progression and professional development Collaborative and supportive team environment Flexible working arrangements to support work-life balance Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Lead Actuary Role Our client is looking to recruit a strong a Lead Actuary as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming a Lead Actuary , then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 10, 2025
Full time
Are you a Lead Actuary looking for a new challenge in London? A leading London Market insurer is seeking a highly skilled and experienced actuary to join their team. This is an excellent opportunity to take a strategic position, providing technical leadership across reserving, capital, and pricing, while mentoring a team of analysts and qualified actuaries. Title: Lead Actuary Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent Location: London Key Responsibilities of the Lead Actuary Oversee the delivery of reserving, capital, and pricing processes across multiple business classes Drive the development and implementation of actuarial models using systems such as Tyche and ResQ Provide actuarial insight to senior management and support business planning and regulatory submissions Lead, mentor, and develop a team of analysts and qualified actuaries Identify opportunities to improve processes, enhance efficiency, and implement best practice Desirable Skills and Requirements of the Lead Actuary Fellow of the IFoA (or equivalent) with extensive London Market experience Expert knowledge of capital modelling, reserving, and pricing techniques Strong leadership, communication, and stakeholder management skills Proven ability to drive change and improve actuarial processes Analytical, strategic, and commercially aware Benefits to the Lead Actuary Competitive salary and comprehensive benefits package Opportunities for career progression and professional development Collaborative and supportive team environment Flexible working arrangements to support work-life balance Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Lead Actuary Role Our client is looking to recruit a strong a Lead Actuary as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming a Lead Actuary , then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Are you an Actuarial Analyst looking for a new challenge in London? A leading London Market insurer is seeking a Part-Qualified Actuarial Analyst with experience in reserving, capital, or pricing processes to join their team. This is an excellent opportunity to develop your technical skills and grow within a respected organisation. Title: Actuarial Analyst Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent Location: London Key Responsibilities of the Actuarial Analyst Support quarterly reserving and capital modelling across multiple classes of business Maintain actuarial models and assist with validation and regulatory reporting Perform detailed data analysis to provide insights for underwriting and management teams Collaborate with finance, risk, and underwriting teams to support business decisions Desirable Skills and Requirements of the Actuarial Analyst Experience in a London Market actuarial role (reserving, pricing, or capital) Proficiency in actuarial software such as ResQ, Tyche, or Excel Part-Qualified with progress towards FIA qualification Strong technical, analytical, and problem-solving skills Excellent communication and collaboration abilities Benefits to the Actuarial Analyst Competitive salary and comprehensive benefits package Opportunities for professional development and career progression Supportive and collaborative team environment Flexible working arrangements to support work-life balance Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Actuarial Analyst Role Our client is looking to recruit a strong Actuarial Analyst as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming an Actuarial Analyst, then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 10, 2025
Full time
Are you an Actuarial Analyst looking for a new challenge in London? A leading London Market insurer is seeking a Part-Qualified Actuarial Analyst with experience in reserving, capital, or pricing processes to join their team. This is an excellent opportunity to develop your technical skills and grow within a respected organisation. Title: Actuarial Analyst Salary: Competitive + Excellent Benefits Contract: Full Time, Permanent Location: London Key Responsibilities of the Actuarial Analyst Support quarterly reserving and capital modelling across multiple classes of business Maintain actuarial models and assist with validation and regulatory reporting Perform detailed data analysis to provide insights for underwriting and management teams Collaborate with finance, risk, and underwriting teams to support business decisions Desirable Skills and Requirements of the Actuarial Analyst Experience in a London Market actuarial role (reserving, pricing, or capital) Proficiency in actuarial software such as ResQ, Tyche, or Excel Part-Qualified with progress towards FIA qualification Strong technical, analytical, and problem-solving skills Excellent communication and collaboration abilities Benefits to the Actuarial Analyst Competitive salary and comprehensive benefits package Opportunities for professional development and career progression Supportive and collaborative team environment Flexible working arrangements to support work-life balance Inclusive culture focused on wellbeing, diversity, and innovation How to Apply for the Actuarial Analyst Role Our client is looking to recruit a strong Actuarial Analyst as soon as possible and looking to hold interviews immediately. If you are excited about the prospect of becoming an Actuarial Analyst, then please apply with your CV below or contact Megan Farmer. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Randstad Technologies Recruitment
Newcastle Upon Tyne, Tyne And Wear
Job Title: Application Support Analyst Location: Newcastle upon Tyne Work Mode: Onsite Role Type: Permanent Experience: Graduates or up to 8 years of experience My client, a leading provider of technology solutions within financial services, is seeking an Application Support Analyst. This role involves investigating and resolving business-critical application and infrastructure issues, improving operational efficiency, and ensuring system reliability. You will collaborate closely with development teams, quantitative analysts, and business stakeholders to drive incident resolution, manage change processes, and enhance system resilience. Key Responsibilities: Investigate and resolve application and infrastructure incidents, including configuration and code analysis. Identify recurring issues, determine root causes with development/quant teams, and track resolutions. Lead daily incident review calls and manage communication between business and technical stakeholders. Enhance system reliability, efficiency, and resilience; manage business continuity processes. Implement changes/releases, enforce change management, and conduct post-change reviews with dev/test teams. Qualifications: Prior experience in global application support (financial services preferred, not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITIL certification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows, Linux Containerisation & cloud: Kubernetes, Azure Collaboration tools: JIRA, Git, Bitbucket This is a fantastic opportunity to work on impactful projects with a financial services firm. If you have the required experience, please apply. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Oct 10, 2025
Full time
Job Title: Application Support Analyst Location: Newcastle upon Tyne Work Mode: Onsite Role Type: Permanent Experience: Graduates or up to 8 years of experience My client, a leading provider of technology solutions within financial services, is seeking an Application Support Analyst. This role involves investigating and resolving business-critical application and infrastructure issues, improving operational efficiency, and ensuring system reliability. You will collaborate closely with development teams, quantitative analysts, and business stakeholders to drive incident resolution, manage change processes, and enhance system resilience. Key Responsibilities: Investigate and resolve application and infrastructure incidents, including configuration and code analysis. Identify recurring issues, determine root causes with development/quant teams, and track resolutions. Lead daily incident review calls and manage communication between business and technical stakeholders. Enhance system reliability, efficiency, and resilience; manage business continuity processes. Implement changes/releases, enforce change management, and conduct post-change reviews with dev/test teams. Qualifications: Prior experience in global application support (financial services preferred, not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITIL certification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows, Linux Containerisation & cloud: Kubernetes, Azure Collaboration tools: JIRA, Git, Bitbucket This is a fantastic opportunity to work on impactful projects with a financial services firm. If you have the required experience, please apply. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We re looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. Location: Milton Keynes Salary: up to £30k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support This is more than a helpdesk job it s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking. If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.
Oct 10, 2025
Full time
We re looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. Location: Milton Keynes Salary: up to £30k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support This is more than a helpdesk job it s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking. If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.
GIS Analyst - 6 months - Hybrid (Warwick, 3 days/week) - Inside IR35 We are seeking an experienced GIS Analyst for an initial 6-month contract with a leading UK utilities client. In this role, you will support the development and maintenance of geospatial tools, applications, and data standards across a complex enterprise environment. You'll collaborate with cross-functional teams to deliver scalable web maps and apps using the ESRI platform, while leveraging automation tools like FME and Python to streamline GIS workflows. Key Responsibilities: Collaborate with cross-functional teams to gather requirements and build web maps and apps Support development of geospatial tools using ArcGIS Pro, Enterprise Portal & AGOL Maintain and manage geospatial databases, ensuring accuracy and accessibility Provide technical support and guidance to internal stakeholders and external vendors Utilise automation tools like FME and Python to streamline GIS processes Author geospatial standards and validate data against these standards What You Will Ideally Bring: 2-3 years of hands-on GIS Analyst experience Strong proficiency in ArcGIS Pro, Enterprise Portal, and AGOL Experience designing and delivering web maps and apps Strong cartographic skills and understanding of spatial data standards Familiarity with FME and Python for geospatial processing Excellent communication and collaboration skills Contract Details: Role : GIS Analyst Duration : 6 months (strong view to extend) Location : Hybrid - 3 days/week onsite in Warwick Rate : UP TO £400 per day (Inside IR35) Start Date : ASAP GIS Analyst - 6 months - Hybrid (Warwick, 3 days/week) - Inside IR35
Oct 10, 2025
Contractor
GIS Analyst - 6 months - Hybrid (Warwick, 3 days/week) - Inside IR35 We are seeking an experienced GIS Analyst for an initial 6-month contract with a leading UK utilities client. In this role, you will support the development and maintenance of geospatial tools, applications, and data standards across a complex enterprise environment. You'll collaborate with cross-functional teams to deliver scalable web maps and apps using the ESRI platform, while leveraging automation tools like FME and Python to streamline GIS workflows. Key Responsibilities: Collaborate with cross-functional teams to gather requirements and build web maps and apps Support development of geospatial tools using ArcGIS Pro, Enterprise Portal & AGOL Maintain and manage geospatial databases, ensuring accuracy and accessibility Provide technical support and guidance to internal stakeholders and external vendors Utilise automation tools like FME and Python to streamline GIS processes Author geospatial standards and validate data against these standards What You Will Ideally Bring: 2-3 years of hands-on GIS Analyst experience Strong proficiency in ArcGIS Pro, Enterprise Portal, and AGOL Experience designing and delivering web maps and apps Strong cartographic skills and understanding of spatial data standards Familiarity with FME and Python for geospatial processing Excellent communication and collaboration skills Contract Details: Role : GIS Analyst Duration : 6 months (strong view to extend) Location : Hybrid - 3 days/week onsite in Warwick Rate : UP TO £400 per day (Inside IR35) Start Date : ASAP GIS Analyst - 6 months - Hybrid (Warwick, 3 days/week) - Inside IR35
Technical Business Analyst (Azure) 6 month Day Rate Contract Theale Hybrid (3 days per week on site) You must be eligible to work in the UK without the need for Sponsorship Availability: Immediate or ASAP The IT Department designs, builds, and operates the tools, platforms, and interfaces that power the UK's leading mobile infrastructure services. We're looking for an experienced Technical Business Analyst who can bridge business and technical domains. You'll gather requirements, design solutions, and manage stakeholders to deliver high-quality IT systems that meet real business needs. Key Responsibilities: Analyse requirements and design end-to-end solutions that align with business goals and IT strategy. Create design documentation, As-Is/To-Be diagrams, and high-level specifications for internal and external teams. Work with third-party suppliers to ensure delivery meets functional and non-functional requirements. Use AI-assisted development tools (e.g. Cursor) to create proof-of-concepts for refining requirements. Support design principles that prioritise scalability, reusability, and use of core systems. Advise stakeholders on technical issues, risks, and delivery impact. Collaborate with InfoSec to ensure compliance and protect against data risks. Requirements: Strong experience bridging business and technical teams. Proven record of delivering integrated, multi-supplier IT solutions with minimal post-live issues. Hands-on experience with: Azure API Management Integration & REST APIs Microsoft Power Platform Experience in systems integration. Desirable: Experience presenting solutions to governance forums and senior stakeholders. Project People is acting as an Employment Business in relation to this vacancy.
Oct 10, 2025
Contractor
Technical Business Analyst (Azure) 6 month Day Rate Contract Theale Hybrid (3 days per week on site) You must be eligible to work in the UK without the need for Sponsorship Availability: Immediate or ASAP The IT Department designs, builds, and operates the tools, platforms, and interfaces that power the UK's leading mobile infrastructure services. We're looking for an experienced Technical Business Analyst who can bridge business and technical domains. You'll gather requirements, design solutions, and manage stakeholders to deliver high-quality IT systems that meet real business needs. Key Responsibilities: Analyse requirements and design end-to-end solutions that align with business goals and IT strategy. Create design documentation, As-Is/To-Be diagrams, and high-level specifications for internal and external teams. Work with third-party suppliers to ensure delivery meets functional and non-functional requirements. Use AI-assisted development tools (e.g. Cursor) to create proof-of-concepts for refining requirements. Support design principles that prioritise scalability, reusability, and use of core systems. Advise stakeholders on technical issues, risks, and delivery impact. Collaborate with InfoSec to ensure compliance and protect against data risks. Requirements: Strong experience bridging business and technical teams. Proven record of delivering integrated, multi-supplier IT solutions with minimal post-live issues. Hands-on experience with: Azure API Management Integration & REST APIs Microsoft Power Platform Experience in systems integration. Desirable: Experience presenting solutions to governance forums and senior stakeholders. Project People is acting as an Employment Business in relation to this vacancy.
Oracle HCM Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. What youll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates. Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order. Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Who you are: You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users. Key Requirements: Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Creating reports in Oracle HCM Experience in a similar role providing 1st line support on issues relating to systems Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions. Analytical skills to diagnose and resolve system issues effectively. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video!
Oct 10, 2025
Full time
Oracle HCM Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. What youll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates. Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order. Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Who you are: You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users. Key Requirements: Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Creating reports in Oracle HCM Experience in a similar role providing 1st line support on issues relating to systems Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions. Analytical skills to diagnose and resolve system issues effectively. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video!
Town & Country Housing Group
Tunbridge Wells, Kent
Purpose A Business Analyst is required to analyse data, identifying business needs, communicating requirements between stakeholders and technical teams, developing solutions and ensuring that new systems meet business objectives. The role requires specific Microsoft 365 skills, specifically Dynamics, SharePoint and Power Automate. The role will include, but is not limited to following: Understand data requirements of the TCH and identify gaps and weaknesses. End-to-end planning of the entire migration lifecycle (design, execution, testing, execution and post migration support). Ensure seamless and accurate transfer of data between systems. Salary: 45,000 Hours of Work : 35 Contract: Permenant Notice Period: 1 month Why Choose Us? Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan For more information or to apply, please click 'Apply Now' which will take you to the job advert on our website.
Oct 10, 2025
Full time
Purpose A Business Analyst is required to analyse data, identifying business needs, communicating requirements between stakeholders and technical teams, developing solutions and ensuring that new systems meet business objectives. The role requires specific Microsoft 365 skills, specifically Dynamics, SharePoint and Power Automate. The role will include, but is not limited to following: Understand data requirements of the TCH and identify gaps and weaknesses. End-to-end planning of the entire migration lifecycle (design, execution, testing, execution and post migration support). Ensure seamless and accurate transfer of data between systems. Salary: 45,000 Hours of Work : 35 Contract: Permenant Notice Period: 1 month Why Choose Us? Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan For more information or to apply, please click 'Apply Now' which will take you to the job advert on our website.
Senior Oracle APEX Software Engineer (SC Cleared) Bristol, Leicester, or Plymouth (2 days per week onsite) 425 - 525 per day (Inside IR35) 6-month contract Must hold live & transferrable SC clearance ( used within the last 12 months) The Opportunity We're seeking an experienced Senior Oracle APEX Software Engineer to play a key role in supporting critical engineering and digital programmes for the UK's naval fleet. This is a unique opportunity to apply your skills on projects that directly contribute to national security and the safety of those at sea. The Role As part of the Digital Solutions Team, you'll be responsible for designing, developing, and maintaining complex software applications that underpin through-life engineering support for the Royal Navy's submarine fleet. You'll take a lead role in requirement analysis, solution design, and efficient software delivery, ensuring quality, performance, and innovation remain at the forefront. Key Responsibilities: Lead requirements analysis and technical design of large and complex programmes. Develop efficient and reusable solutions using Oracle APEX. Write and optimise complex PL/SQL code for validation and data processing. Apply technical expertise to evaluate solutions and recommend improvements. Collaborate closely with business analysts, project managers, DBAs, and infrastructure teams. Participate in Agile ceremonies (stand-ups, reviews, workshops) and demonstrate development progress. Share knowledge with peers and mentor junior developers where required. About You We're looking for someone with: Strong expertise in Oracle APEX web application development. Proven experience with complex PL/SQL coding . Solid understanding of JavaScript within APEX applications. A disciplined approach to configuration control and development best practice. Experience working in Agile environments with tools such as Azure DevOps and Scrum. Excellent stakeholder communication skills, with the ability to work collaboratively across teams. Why Apply? This is a chance to contribute to mission-critical defence projects while working in a supportive team environment. You'll be involved in projects that are both technically challenging and genuinely meaningful - supporting the safety and operational readiness of the UK naval fleet. If you're an experienced APEX Developer with the right clearance and a background in complex, secure environments, we'd love to hear from you.
Oct 10, 2025
Contractor
Senior Oracle APEX Software Engineer (SC Cleared) Bristol, Leicester, or Plymouth (2 days per week onsite) 425 - 525 per day (Inside IR35) 6-month contract Must hold live & transferrable SC clearance ( used within the last 12 months) The Opportunity We're seeking an experienced Senior Oracle APEX Software Engineer to play a key role in supporting critical engineering and digital programmes for the UK's naval fleet. This is a unique opportunity to apply your skills on projects that directly contribute to national security and the safety of those at sea. The Role As part of the Digital Solutions Team, you'll be responsible for designing, developing, and maintaining complex software applications that underpin through-life engineering support for the Royal Navy's submarine fleet. You'll take a lead role in requirement analysis, solution design, and efficient software delivery, ensuring quality, performance, and innovation remain at the forefront. Key Responsibilities: Lead requirements analysis and technical design of large and complex programmes. Develop efficient and reusable solutions using Oracle APEX. Write and optimise complex PL/SQL code for validation and data processing. Apply technical expertise to evaluate solutions and recommend improvements. Collaborate closely with business analysts, project managers, DBAs, and infrastructure teams. Participate in Agile ceremonies (stand-ups, reviews, workshops) and demonstrate development progress. Share knowledge with peers and mentor junior developers where required. About You We're looking for someone with: Strong expertise in Oracle APEX web application development. Proven experience with complex PL/SQL coding . Solid understanding of JavaScript within APEX applications. A disciplined approach to configuration control and development best practice. Experience working in Agile environments with tools such as Azure DevOps and Scrum. Excellent stakeholder communication skills, with the ability to work collaboratively across teams. Why Apply? This is a chance to contribute to mission-critical defence projects while working in a supportive team environment. You'll be involved in projects that are both technically challenging and genuinely meaningful - supporting the safety and operational readiness of the UK naval fleet. If you're an experienced APEX Developer with the right clearance and a background in complex, secure environments, we'd love to hear from you.
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support the ever-growing needs of our business. This will be a hybrid role with 3 days per week based at our Fore regional office in Solihull and will require to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis of company-approved software. • Supporting projects regional office and site print solutions. • Investigation and triage of network faults; notify Infrastructure when required. • Hardware & Software troubleshooting • Triage incidents and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role with 3 days per week based at our Fore regional office in Solihull and will require to support our projects in the Midlands region including eastern regions of the UK. Reporting to the IT Foundation Level 2 Support Team Lead your general responsibilities will include: • Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilising What s in it for you? In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would be beneficial. • Understanding of VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license
Oct 10, 2025
Full time
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support the ever-growing needs of our business. This will be a hybrid role with 3 days per week based at our Fore regional office in Solihull and will require to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis of company-approved software. • Supporting projects regional office and site print solutions. • Investigation and triage of network faults; notify Infrastructure when required. • Hardware & Software troubleshooting • Triage incidents and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role with 3 days per week based at our Fore regional office in Solihull and will require to support our projects in the Midlands region including eastern regions of the UK. Reporting to the IT Foundation Level 2 Support Team Lead your general responsibilities will include: • Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilising What s in it for you? In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would be beneficial. • Understanding of VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per week Hourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support click apply for full job details
Oct 10, 2025
Contractor
Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per week Hourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support click apply for full job details
