4 jobs found

About the Role One of our local authority clients is looking for an experienced Billing and Recovery Officer to support their Revenues team on a short-term assignment. This role is crucial to maintaining effective billing and recovery processes for Council Tax , ensuring compliance with legislation and maintaining high collection rates. You'll be part of a busy and customer-focused team, helping residents manage their liabilities while supporting the council's income generation goals. Key Responsibilities Administer Council Tax recovery processes, including issuing reminders, final notices, summonses , and managing liability order actions. Handle incoming queries from residents via telephone, email, and written correspondence, providing accurate advice and negotiating affordable repayment plans . Manage referrals to and communications with external enforcement agents , including decisions on returned cases. Represent the Council in magistrates' court hearings relating to Council Tax liability, as required. Ensure accurate data entry and contribute to compiling performance statistics and supporting system testing as needed. Work collaboratively across departments to ensure a joined-up approach to corporate debt recovery , aligned with relevant legislation and policies. Manage your own workload efficiently to meet team objectives and service standards. Promote and maintain a respectful, inclusive approach in all customer and colleague interactions. About You To be successful in this role, you will need: Previous experience in a Council Tax billing or recovery role within a local authority or similar setting. A good understanding of Council Tax legislation, recovery enforcement tools, and the legal framework around debt collection. Strong communication and negotiation skills, with the ability to engage empathetically with vulnerable customers. Familiarity with Council Tax system Northgate & OpenRevenues . Availability to commit to the full duration of the assignment. Interested? This is a great opportunity to join a supportive Revenues team in a key frontline role. If you're available immediately (or soon), and bring the right experience, we'd love to hear from you. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

Job title: Housing Solutions Advisor Contract length: 2 months (sick cover, potential extensions) Pay rate: 17.50 per hour Location: Bridgend County JOB PURPOSE Provide a comprehensive assessment, options, advice, and assistance service to those approaching or referred to the Council on all aspects of housing and housing-related support. The aim is to prevent homelessness, maximise choice, and minimise housing need. Ensure the Council's statutory duties in relation to homelessness, or those threatened with homelessness, are discharged in accordance with statutory provisions, the code of guidance, and the Council's policies and procedures. PRINCIPAL RESPONSIBILITIES AND ACTIVITIES Comprehensively assess, investigate, and verify the housing, social, support, and medical needs of applicants for housing in accordance with the Council's Social Housing Allocations Scheme and procedures. This will be done through interviews, home visits, and liaison with all relevant statutory and voluntary agencies. Provide a point of contact for advice and support for frontline officers and customers seeking advice and assistance relating to all aspects of homelessness, accommodation, disrepair, money management (including benefits), and housing rights. Make appropriate referrals to other agencies and Housing Support Providers to ensure that high-quality support and assistance are available to achieve positive outcomes for customers. Participate in office and telephone rotas as required. Interview, advise, and investigate applications from persons presenting as homeless or threatened with homelessness in accordance with the Housing (Wales) Act 2014, including difficult and complex cases. These may include, but are not limited to, ex-offenders, young persons, those with mental ill health, and substance misuse clients. Seek appropriate advice and information to ensure applications are determined and decisions are notified within agreed timescales, preventing homelessness wherever possible. Where necessary, identify, secure, and organise temporary accommodation and storage facilities for homeless households, arranging support as appropriate. Undertake proactive and detailed casework, devising creative and innovative solutions to customers' housing problems. Contact third parties such as private landlords, letting agents, and building societies to resolve housing problems and/or prevent homelessness. Maintain manual and computer records to ensure they accurately describe customers' housing needs, their current situation, the advice provided, and outcomes achieved. Assist customers to obtain accommodation in both the private and public sectors. This may involve providing assistance with form completion or telephone enquiries, liaising with housing providers and other agencies, promoting initiatives, and making referrals as appropriate (e.g., shared ownership, supported housing schemes, and the Council's Empty Homes scheme). Share supervisory responsibility for the Housing Solutions Assistant, including allocating and checking work on a daily basis. When appropriate, visit applicants in their homes or in hospital to take homeless applications. Participate on a rota basis with homeless prevention assessments in Parc Prison to take all reasonable steps to prevent a prisoner being homeless on release. Assist as necessary in the provision of emergency advice and assistance outside normal office hours, including arranging temporary accommodation. Keep up to date with current housing legislation, case law, policy, and practice. Contribute to the development of policy and new initiatives by providing feedback on the changing nature of housing needs encountered on a day-to-day basis. Develop and maintain specialist knowledge in agreed areas such as single homelessness, money advice, and complex needs. Represent the Authority on relevant inter-agency panels and case conferences in respect of homelessness and housing needs casework. Work as a member of a team and contribute to the achievement of team performance. Undertake any other duties allocated by the Housing Solutions Team Leader that are consistent with the responsibilities and grading of the post. KNOWLEDGE AND EXPERIENCE REQUIRED: Extensive knowledge of policy, procedures, and practices in housing needs and homelessness. Previous experience of dealing with a wide range of people, including vulnerable persons who may present complex and challenging behaviour (face-to-face, telephone, and email). Current and detailed knowledge of housing legislation, code of guidance, and case law. Experience in conducting complex investigations, enquiries, interviews, and casework management. Recent experience and competency in at least four of the following areas of housing advice, homelessness, and assessment work Provision of information, advice, and assistance on all housing matters and related issues, primarily aimed at the prevention of homelessness (including welfare benefits, money management, and housing rights). Advice and assistance with accessing all forms of accommodation, including supported and sheltered housing across all tenures. Assessment and determination of applications for assistance under the provisions of the Housing and Homelessness Acts. Proactive approach in seeking housing solutions. Experience of constructing multi-agency support packages. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre team. This role is key to empowering our frontline staff and team leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences. The successful candidate will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre. Your work will directly contribute to improved performance, customer satisfaction, and team morale. Key Responsibilities: Design, develop, and deliver training programmes for frontline agents and team leaders, both in-person and virtually. Conduct training needs analysis to identify skill gaps and learning opportunities. Create learning materials, guides, and e-learning content tailored to customer service operations. Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business. Support leadership development through coaching, workshops, and targeted learning interventions. Monitor training effectiveness and gather feedback to continuously improve learning experiences. Collaborate with operational leaders to align training with business goals and customer expectations. Champion a culture of continuous learning and professional growth. Help develop a yearly core skills programme for all levels in the CRC Required Skills & Experience: Proven experience in training, learning & development, ideally within a customer service or contact centre environment. Strong facilitation and presentation skills, with the ability to engage diverse audiences. Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning). Excellent communication and interpersonal skills. Ability to assess training impact and adapt programmes based on feedback and performance data. Strong organisational and time management skills; self-motivated and proactive. Preferred Qualifications: Certification in training, coaching, or instructional design (e.g., CIPD, Train the Trainer). Experience with learning management systems (LMS) and digital learning tools. Familiarity with customer experience principles and service excellence frameworks. If you are interested and have the skills and experience required Apply Now! We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. Select Engineering Limited.

Training, Learning & Development Specialist - (phone number removed) - £27.30/hr Umbrella rate (Inside IR35) Are you passionate about empowering individuals and driving exceptional customer experiences? This is your chance to join a forward-thinking organisation as a Training, Learning & Development Specialist. In this role, you'll play a pivotal part in shaping the skills, confidence, and knowledge of frontline staff and team leaders, ensuring they deliver outstanding service every time. With a focus on innovation, collaboration, and continuous improvement, this opportunity promises to be both rewarding and impactful. What You Will Do: - Design, develop, and deliver engaging training programmes for frontline agents and team leaders, both in-person and virtually. - Conduct training needs analyses to identify skill gaps and learning opportunities. - Create tailored learning materials, guides, and e-learning content for customer service operations. - Facilitate onboarding programmes for new hires, ensuring they transition smoothly into the business. - Support leadership development through coaching sessions, workshops, and targeted learning interventions. - Monitor training effectiveness, gather feedback, and continuously refine learning experiences to meet evolving needs. What You Will Bring: - Proven experience in training, learning, and development, ideally within a customer service or contact centre environment. - Strong facilitation and presentation skills, with the ability to engage diverse audiences effectively. - Expertise in designing and delivering training content across multiple formats, including classroom, virtual, and e-learning. - Excellent communication and interpersonal skills, with the ability to inspire and motivate learners. - A proactive and self-motivated approach, paired with strong organisational and time management skills. As a Training, Learning & Development Specialist, you will play a key role in fostering a culture of growth and development. By equipping individuals with the tools they need to succeed, you'll directly contribute to improved team morale, enhanced performance, and increased customer satisfaction. This company is committed to delivering excellence and empowering its workforce to achieve their full potential. Location: This role is based in Whitley, offering a dynamic and collaborative environment for professional development. Interested?: If you're ready to make a lasting impact and take your career to new heights, apply now to become a Training, Learning & Development Specialist. Don't miss this opportunity to be part of something extraordinary! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.