Operations Director -Social Housing

We are seeking a strategic and results-driven Operations Director to lead the national delivery of planned maintenance, responsive repairs, and void property refurbishment across our 500 million social housing portfolio. This executive role is central to driving operational excellence, commercial performance, and customer satisfaction across all service lines.

Key Responsibilities

• Strategic Leadership: Develop and execute operational strategies that align with corporate objectives and deliver sustainable growth across planned, responsive, and voids contracts

• National Oversight: Lead regional operations teams to ensure consistent, high-quality service delivery across all contracts and geographies

• Performance Management: Set and monitor KPIs for productivity, cost control, compliance, and customer satisfaction. Drive continuous improvement and innovation

• Stakeholder Engagement: Build and maintain strong relationships with housing associations, local authorities, and other partners. Ensure contract retention and growth through exceptional service delivery

• Commercial Accountability: Oversee budgets, forecasts, and P&L performance. Collaborate with commercial and finance teams to ensure profitability and value for money

• Compliance & Risk: Ensure full compliance with health & safety, regulatory standards, and contractual obligations. Champion a culture of safety and accountability

• People Leadership: Inspire and lead a high-performing workforce. Promote talent development, succession planning, and a culture of inclusion and excellence

• Digital Transformation: Support the adoption of technology and data-driven decision-making to enhance operational efficiency and customer experience

Skills & Experience

• Proven experience in a senior operational leadership role within the social housing or property services sector

• Strong track record of managing large-scale contracts across planned maintenance, responsive repairs, and voids

• Commercially astute with deep understanding of contract management, compliance, and service delivery

• Exceptional leadership, communication, and stakeholder management skills

• Experience managing multi-site teams and delivering services nationally

• Strategic thinker with the ability to translate vision into operational success

Qualifications

• Degree in Construction Management, Business, or related field (preferred)

• Chartered membership of CIOB, RICS, or equivalent (desirable)