Service Advisor

Service Advisor

Salary: Up to £35k Basic Salary depending on experience + Benefits

Location: Peterborough

Working hours: Fulltime, flexible working hours

An exciting opportunity has arisen for an experienced Service Advisor to join a well-established and growing automotive service team.

As a Service Advisor, you ll be the key point of contact between customers and the workshop, ensuring a smooth, efficient and friendly service from booking through to vehicle handover. You ll be responsible for managing schedules, liaising with technicians and suppliers, and keeping customers updated at every stage.

Key Responsibilities

• Act as the main contact between customers and workshop teams
• Book and schedule servicing, MOTs and repairs
• Liaise with suppliers, order parts and manage job cards through to invoicing
• Provide regular updates to customers and handle queries professionally
• Support colleagues to achieve performance targets
• Maintain a clean, professional reception area
• Take part in ongoing training and development

Skills & Experience

• Minimum 3 years experience in an automotive service or repair environment
• Strong customer service skills and excellent written & verbal communication
• Proficient in Microsoft Office, Outlook and spreadsheets
• Highly organised, detail-focused and comfortable under pressure
• Enthusiastic, flexible and a strong team player
• Valid driving licence required

Benefits

• Competitive Salary
• Private healthcare scheme
• Ongoing training and development opportunities
• Team events and corporate days
• 28 days holiday (including bank holidays)

This is a fantastic opportunity for an experienced Service Advisor to take the next step in their career within a supportive and customer-focused environment. If you re passionate about delivering excellent service and want to join a forward-thinking automotive team with genuine prospects for growth, we d love to hear from you.