Job Description
Direct Payments Adviser
Dudley, West Midlands
37 Hours per week Monday to Friday 9am to 5.30pm, finsih 5pm on a Friday
Salary £24830 to £26276 per annum Permanent Full Time benefits include 29 days holidays (inc bank holidays), rising for every year of service, support, CPD, travel expenses, induction and shadowing
Monday to Friday 9am to 5.30pm, office based 5pm finish on a Friday
Our charity based in Dudley are looking for an experienced direct payments adviser to join their growing team or someone with IAG experience and worked in a finance/HR role.
About the Role
This is an exciting opportunity to join a user-led charity empowering disabled people and those with support needs to live independently.
As a Direct Payments Advisor, you will play a vital role in helping people understand and manage their Direct Payments, giving them greater choice, control, and independence over the care and support they receive. You will provide practical advice, support, and guidance to individuals, enabling them to feel confident in using their Direct Payments effectively.
What you ll be doing - In this role, you will:
- Supporting service users
- Act as the first point of contact for Direct Payment recipients and their families.
- Provide clear advice on Direct Payments, Managed Accounts, and Personal Health Budgets.
- Visit service users in their homes to explain the scheme and answer questions.
- Support with HR and payroll matters, including contracts, pensions (auto-enrolment), and DBS checks.
- Help coordinate training and development opportunities for service users.
- Managing caseloads and administration
- Manage your own caseload, prioritising effectively to meet deadlines.
- Maintain accurate records on our database, supporting service monitoring and producing reports as required.
- Contribute to the continuous improvement of processes to ensure effective delivery of service level agreements (SLAs).
- Building partnerships and promoting the service
- Develop strong relationships with local authorities, health partners, and other professionals to build referrals.
- Promote our clients Direct Payments Service locally and nationally by attending meetings, conferences, and seminars.
About You - We are looking for someone who is:
- A strong communicator, able to explain complex information in a clear and supportive way.
- Organised and able to manage a varied caseload independently.
- Empathetic, with a passion for empowering people to live more independently.
- Confident working with sensitive information and maintaining confidentiality.
- Skilled in building positive relationships with individuals and professionals.
To apply for the role of Direct Payments Adviser Dudley please email your cv to
Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and welfare to work sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process.
