Job Description
Head of Operations London Up to £80,000 + Benefits
Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts. As head of operations, you'll lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.
As head of operations, you will;
Oversee the day-to-day running of all stores, ensuring operational excellence and brand consistency.
Drive performance across sales, service, cost, compliance, and customer experience KPIs
Deliver best-in-class standards while fostering continuous improvement across the estate.
Lead, inspire, and develop a large, multi-level team to achieve operational and cultural excellence.
Partner closely with HR and Store Leadership to embed engagement, training, and high performance.
Oversee end-to-end supply chain efficiency-from forecasting to distribution.
Manage logistics facilities to achieve the right balance between cost control and service quality.
Champion system and process improvements to optimise stock accuracy and availability.
Ensure operational readiness for new projects, seasonal activity, and ongoing store programmes.
Maintain a culture of safety and compliance through robust standards and audit practices.
Act as senior operational partner to key clients, aligning delivery with their brand goals.
Drive innovation through data, automation, and process improvement to enhance performance.
As head of operations, you'll have;
A senior retail operations leader with significant experience running large, multi-site businesses (50+ stores).
Proven ability to deliver safe, profitable, and customer-obsessed operations.
A strong and inspirational people leader who thrives on building diverse, high-performing teams.
Commercially astute, with deep experience managing retail P&Ls and driving business levers.
Organised, disciplined, and process-driven, with a passion for continuous improvement.
An excellent communicator, comfortable engaging with both clients and internal stakeholders.
Passionate about retail, operational excellence, and creating exceptional customer experiences.
If you're ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we'd love to hear from you.
Head of Operations London Up to £80,000 + Benefits
BBBH34620
