Recoveries Claims Handler

Role: Recoveries Claims Handler

Location: Liverpool, Hybrid

Salary: 25,877 - 27,544 plus up to 1,500 performance-related bonus

Working hours: Monday-Friday, 9:00am-5:30pm (37.5 hours/week)

Join our fast-paced Recoveries team, managing motor insurance claims from start to finish. In this role you will manage your own insurance claims caseload from start to finish, focusing on making sure our customers get the best possible experience while working to recover costs where a third party is responsible. You'll support other claims handlers by offering guidance on recovery cases, helping them follow the correct processes and stay compliant with industry regulations.

What you will be doing:

• Manage non-fault repair and recovery claims from start to finish
• Deliver accurate, customer-focused outcomes
• Apply technical expertise in indemnity, liability, and claim financials
• Minimise leakage through effective claim review and allocation
• Negotiate subrogated outlays and manage aged debt portfolios
• Liaise with solicitors and suppliers to support litigation and meet SLAs

We are looking for colleagues who are:

• Strong attention to detail and analytical thinking
• Confident communicator, both written and verbal
• Highly motivated self-starter with a proactive mindset
• Able to work under pressure and meet tight deadlines
• Clear, focused approach to problem-solving
• Regulatory awareness and technical understanding
• Persuasive with strong negotiation skills

About Acorn Insurance

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs

Recognition awards, social events & more

Our Commitment to our colleagues:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and well-being
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression
• If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

• Checks & Clearances
• Visa Requirements
• We're Here to Support You

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.