Our Client are seeking an experienced FNZ Figaro Subject Matter Expert (SME) to join their technology and operations team supporting front-to-back wealth management platform. The successful candidate will be responsible for designing, configuring, and supporting solutions on the FNZ Figaro platform to ensure optimal business performance across trading, portfolio management, client reporting, and operational workflows.
The Figaro SME will act as the bridge between business users, technology teams, and FNZ, providing expert knowledge of the Figaro ecosystem and related tools (eg Neon, JHC systems integration).
Key Responsibilities
- Act as the primary subject matter expert for the FNZ Figaro platform and associated modules (eg trading, settlement, performance, compliance, client reporting).
- Partner with business stakeholders to gather, document, and analyse requirements, translating them into functional and technical solutions within Figaro.
- Manage configuration, enhancements, and testing of Figaro modules in line with business change initiatives.
- Work closely with FNZ and internal IT teams on upgrades, patches, and issue resolution.
- Provide user training, guidance, and support for front, middle, and Back Office users.
- Develop and maintain system documentation, workflows, and configuration guides.
- Liaise with third-party vendors and integration teams on interfaces with external systems (eg CRM, OMS, data warehouses, reporting).
- Monitor operational performance, proactively identify issues, and implement improvements.
- Participate in data migration, reconciliations, and testing during system upgrades or onboarding of new clients.
- Support regulatory and compliance reporting processes, ensuring alignment with internal and FCA requirements.
Essential Key Skills and Experience
- Deep functional and/or technical experience with FNZ Figaro (formerly JHC Figaro) platform.
- Strong understanding of wealth management, investment operations, and custody processes (trade life cycle, reconciliation, settlement, corporate actions).
- Experience in business analysis or system configuration within a financial services environment.
- Hands-on experience supporting system upgrades, enhancements, and integrations.
- Excellent stakeholder management and communication skills - able to translate business needs into system requirements.