366 jobs found

Digital Product Owner (CRM) An exciting opportunity has arisen for a Digital Product Owner to shape the future of customer-facing digital solutions within a global, mid-market business. You'll lead innovation, own the product vision, and guide cross-functional teams to deliver high-quality, impactful CRM and digital experiences. Client Details Our client is a global brand with a strong presence in Europe and beyond, known for combining innovation with a genuine commitment to people and the planet. With over a century of history, they retain a collaborative, close-knit feel while offering the scale and stability of an international business. Their "people-first" approach is central to their culture, and they are passionate about creating inclusive workplaces where talent thrives. Description As Digital Product Owner, you'll be responsible for the continuous improvement and delivery of digital products that underpin the SME division, including Salesforce Marketing Cloud and CRM platforms. You'll develop and communicate a clear product vision, ensuring delivery teams, stakeholders, and users are aligned and engaged. Key responsibilities include: Creating and sharing the product roadmap and vision with stakeholders and delivery teams Driving continuous improvement through feedback, metrics, and market insight Leading multidisciplinary Agile teams, ensuring delivery aligns with business objectives Translating user insight into functional improvements and measurable business value Setting and monitoring KPIs and ROI to evaluate product performance and success Partnering with Business Analysts and PMO to manage risk and ensure effective delivery Profile We're looking for an Product Owner who can balance strategic thinking with hands-on delivery. You'll bring a blend of technical knowledge, business acumen, and strong communication skills, thriving in a global environment. Essential experience: Strong understanding of B2B sales processes Hands-on expertise with CRM systems (preferably SAP / C4C, Salesforce & Marketing Cloud) Experience of web applications and content management systems (ideally Sitecore) Proven track record delivering high-quality digital solutions in structured, Agile environments Ability to create, maintain, and prioritise product backlogs Skilled at engaging stakeholders and translating business needs into actionable requirements Strong communicator, able to inspire and motivate cross-discipline teams Job Offer A competitive salary 25 days holiday plus bank holidays, with the option to buy more Industry-leading pension scheme with up to 10% company contributions Enhanced maternity, paternity and family leave policies Hybrid and flexible working arrangements Life assurance, health cash plan, and employee assistance programme Additional perks such as free parking, environmental days, social events, and cultural discounts This is a fantastic opportunity to make a real impact within a business that values innovation, inclusivity, and long-term growth.

Salesforce Business Analyst South Wales (Hybrid - 2 days in-office) Permanent About Us Join a forward-thinking and rapidly growing company based in the heart of South Wales. Our client is a market leader in the field, driven by innovation and a commitment to using technology to enhance business operations and customer experience. This small but growing company believe in a collaborative culture where your skills and ideas can make a real impact. The Role We are seeking a proactive and detail-oriented Salesforce Business Analyst to join the dynamic team. In this key role, you will be the crucial link between business stakeholders and the technical development team. You will be responsible for understanding business needs, translating them into technical requirements, and ensuring the Salesforce platform is optimised to support our strategic goals. This is a hybrid role, requiring you to be in our South Wales office two days a week to collaborate with the team, with the flexibility to work from home for the rest of the week. Key Responsibilities: Gather and analyse business requirements from various stakeholders. Document business processes, user stories, and functional requirements. Conduct workshops and meetings to facilitate requirements gathering and solution design. Collaborate with developers to design and implement robust Salesforce solutions. Create and execute test cases for User Acceptance Testing (UAT). Provide training and ongoing support to end-users to ensure successful adoption. Continuously identify opportunities for process improvement and system enhancement. What We're Looking For: Proven experience as a Salesforce Business Analyst. Strong knowledge of the Salesforce platform, including Sales Cloud and Service Cloud. Excellent communication, interpersonal, and stakeholder management skills. Experience working in an Agile environment. Ability to think critically and solve complex business problems. A relevant Salesforce certification (e.g., Salesforce Certified Administrator, Business Analyst) is a significant advantage. What We Offer: A competitive salary of around 45-50K plus bonus. A generous annual leave allowance and flexible working arrangements. Opportunities for continuous professional development and training. A friendly, supportive, and collaborative team environment. How to Apply: If you are a talented Salesforce Business Analyst looking for your next challenge, we'd love to hear from you. Please send your CV in today. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Join an international market leader where technology plays a vital role in supporting a business with real social purpose. The Company An international business operating in the tech for good space, creating products that have a meaningful impact for people and communities. With a collaborative, innovation focused culture, they use modern tools and platforms to deliver practical solutions across the business. The Opportunity This role gives you the chance to work on digital systems that support key business operations. You'll collaborate closely with software developers building cloud platforms, mobile apps, desktop applications, and unified data systems. You'll analyse workflows, map processes, and work with stakeholders to translate business needs into practical, user focused solutions. This isn't just any analyst role, you'll help define and shape products that connect and manage multiple aspects of the business. An agile and product focused mindset with a strong appreciation for UX are essential, ensuring solutions are intuitive, efficient, and genuinely useful for end users. Why this role? Collaborate closely with software developers working on cloud platforms, mobile apps, desktop applications, and centralised data systems. Translate complex business requirements into actionable deliverables, wireframes, and process improvements with a focus on user experience. Contribute to shaping the design and functionality of digital products, ensuring they meet business objectives and user needs. Work across projects that improve processes, connect systems, and enhance the overall digital ecosystem. Be part of a team passionate about using technology to create meaningful outcomes. Who you are: Experienced in a Business Analyst role, within a technology or product environment Product focused, with a strong appreciation for UX and user centered solutions Skilled in Agile and Waterfall methodologies, with experience creating epics, user stories, and process maps. Comfortable working alongside software developers and engaging with technical teams on APIs, TDD, and cloud solutions. Strong communicator able to work with stakeholders at all levels and translate business needs into technical solutions. Passionate about using technology to make a real impact and improve business processes. The offer: The role comes with a salary of up to 52,000 and a comprehensive benefits package. It is based at the company's Glasgow HQ, with a 5 day onsite working pattern. Parking is available on site Join a values driven business with a meaningful mission, using technology to strengthen and support the difference they make every day. If this sounds interesting, please apply or reach out to Murray Simpson

Role : Data Analyst Location : Nantgarw, Cardiff - 3 days per week onsite Salary : 30 per hour via umbrella Length : 12 months with potential for extension Role Summary/Purpose Me client is a digital industrial business with its ability to harness large streams of data that are providing incredible insights and in turn, real operational value for customers. We are seeking a highly motivated individual to contribute to our digital future. You will work within the Sales, Inventory & Operations Planning Team to develop and apply algorithms to transform raw data into actionable insights. As the Data Analyst you will possess analytical skills, a structured approach to problem solving, and statistical knowledge. Our job is to work alongside the business to develop, test and deploy analytics or software which provide significant insights and improvements to the business. We also develop custom in-house tools to help us deliver our projects efficiently and effectively. We support a wide range of internal customers and every project is different and gives the opportunity to learn something new. Responsibilities Include: Support with the development, deployment, and application of applied analytics, predictive analytics, and prescriptive analytics. Perform exploratory and targeted data analyses using descriptive statistics and other methods. Collaborate across the business to identify and define new data & reporting requirements with the aim of delivering value adding insight and consistency across the teams. Facilitate embedding a self-service capability for operational business users including automating as far as possible to reduce manual intervention and drive efficiency across the business. Support analytics systems including the development and maintenance of systems, processes, and algorithms. You will contribute to the integration, enhancement, and deployment of our analytical suite to give our leadership visibility of how the business is performing to make timely, data-driven decisions. Support with capacity modelling, maintain and develop new and existing forecasting demand models based on business insights research & analysis Owning a project; build engagement, influence relevant stakeholders, and deliver change Work closely with Lean and Operations teams, playing a crucial role in our journey to operational excellence Participate and support digitisation projects Research and implement new statistical, machine learning and optimization approaches. Understand best practice and keep up to date with trends, new technology and competitor advances. Qualifications/Requirements Bachelors degree from an accredited university of college, or equivalent knowledge and experience (Mathematics, Statistics, Operations Research and/or Data Science). Highly proficient in Microsoft Office tools including Excel and PowerPoint Proven experience with SQL Flexible and resilient to respond constructively to new challenges Self-starter able to operate autonomously with minimal guidance to consistently achieve high quality output Detail-oriented, while also constantly prioritizing needs with resources available; able to support multiple projects and/or business functions at once Excellent communication skills, interacts with multiple levels and functions with the distribution organization, and able to manage relationships Able to thrive in a small core team and frequently interact with cross-functional teams Strong knowledge in statistical modelling Ability to translate complex datasets to understandable trends and market patterns using data visualization & analytics tool such as TIBCO Spotfire, Tableau, PowerBI or similar Desired Requirements Master's degree in any discipline (Business, Data Science, Mathematics, Statistics, Operations Research or related field) preferred Proven experience working on OR problems in industrial manufacturing companies Proven experience in simulation modelling Familiar with machine learning concepts, methods, and tools Understanding and working knowledge of capacity & supply chain planning Working knowledge of programming/scripting languages (Python, R, or similar)

Senior Technical Business Analyst Inside IR35 - 500 - 600 p/d 6 months rolling contract Hybrid: 1-2 days a week in London We are seeking an experienced Technical Business Analyst to take a leading role on a major transformation programme. The successful candidate will work across multiple corporate shared services functions (Procurement, Travel, Property, Finance Operations, ESG, etc.) to ensure that business needs are fully understood, documented, and translated into solution requirements. This is a key role that will shape how core services are delivered and integrated, requiring strong business analysis expertise and excellent stakeholder engagement skills. Key Responsibilities Lead the requirements gathering process across corporate shared services functions, ensuring alignment with wider programme objectives. Work closely with stakeholders to elicit, analyse, and document business and functional requirements . Map and model business processes , identifying gaps, inefficiencies, and opportunities for improvement. Define and validate data requirements and capture integration needs across multiple corporate systems. Act as the bridge between business stakeholders and technical teams, ensuring requirements are clearly communicated and understood. Support prioritisation and traceability of requirements through to delivery. Champion best practices in business analysis, ensuring consistency and quality of outputs across the programme. Skills & Experience Strong, demonstrable experience as a Business Analyst , ideally on large-scale corporate or shared services transformation programmes. Deep understanding of corporate functions (Finance, Procurement, Property, Travel, ESG, HR, etc.) and how they operate within shared services models. Skilled in business process modelling and the use of requirements management tools. Proven ability to define data requirements and understand system integration dependencies. Excellent facilitation and stakeholder management skills, with the confidence to engage senior business leaders and subject matter experts. Strong communication, documentation, and presentation skills, with the ability to turn complex information into clear outputs.

Business Analyst ServiceNow Inside IR35 Business Analyst will be working for a Global Company based in Central London to work on a 12-month contract to assist with a new ServiceNow Implementation. This ServiceNow Business Analyst will be joining their Project Management team, working alongside a Senior Project Manager, assisting them in the delivery of a business-critical ServiceNow project. The Business Analyst will have in the following: Inside IR35 Solid Business Analysis, specialising in the area of ServiceNow ITSM Experience in designing and implementing ServiceNow Solutions Converting high-level Business Requirements and User Requirements into functional specifications and documenting Requirement statements are complete, concise, traceable, feasible and are detailed to the required standards Process Mapping from business services from end-to-end Preparing, organising and leading workshops, interviews and facilitating groups, identifying business needs and objectives, analyse data to produce meaningful requirements Specific exposure to Business Change and Business Improvement Projects Ability to deal with both internal and external suppliers making sure roadmaps are complete Ability to document and translate technical requirements into the live environment Experience of user journeys Stakeholder management and analysis Large Scale / Enterprise Infrastructure project experience Hybrid working 1-2 days per week on-site could be required Professional Services experience would be an advantage Financial, Insurance, Legal You will need a flexible approach to managing and prioritising a high workload and multiple complex issues and tasks in a changing environment with tight deadlines. The Business Analyst will have to pass Credit and DBS Checks before they can start This ServiceNow Business Analyst is a 12-months contract. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Mike McEvoy , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and

Connect2Luton are excited to recruit a Digital Services Business Analyst on behalf of Luton Borough Council. Main purpose of position: As a Business Analyst you'll work alongside our product team (including user researchers, content designers, a service designer and project and product managers) to manage the business analysis processes for new digital products, including processes mapping, defining user and business needs and business requirements for Luton's internally and externally facing digital services, build using a low code platform. You'll work closely with teams and senior stakeholders across the organisation to understand needs, designing and running workshops, interviews and other analysis activities, supporting the design of new services and processes that ensure users can complete their goals and that our digital services support the delivery of Luton 2040. This will include working with service lines to help them understand their services, products and data, map current and future scenarios, and articulate their transformation objectives as well as synthesis of information and evidence into user stories and backlog items, helping and challenging services prioritise development and improvements. You will be responsible to: Engage with stakeholders at all tiers of the Council to understand their business processes and document their needs and requirements, using workshops, one to one meetings and a variety of other engagement formats. Engage with service areas across the organisation to help them understand agile ways of working as well as the business analyst's skill set, and to help them articulate the possibilities in their area for digital transformation. Challenge services in a constructive and engaging manner to streamline and standardise processes wherever possible. Using the most appropriate techniques and tools and working with colleagues e.g. developers, user researchers as well as product owners, break down user needs and requirements, prioritise them, estimate work effort, research possible solutions options. Visualise service journeys in a variety of tools; map current and future processes, to quantify steps and pain points, and prioritise development as well as agree product scope. Lead investigations into service gaps and friction and make recommendations for service improvement. Use synthesis and analysis methods to develop actionable insights, spot opportunities for service improvement and product development. Use data to ensure services are accessible, intuitive and simple. Build and execute research and data gathering plans to help understand user need, including digital inclusion. Measure the impact of our products, services and proposed changes throughout the design and delivery processes. Conduct demand and financial analysis to quantify the potential impact and changes and help prioritising effort and investment. Skills and Experience: Successful track record of working in a multidisciplinary team to deliver digital products using agile methodology Knowledge and experience of carrying out business analysis in a technical and digital environment Experience of working as a business analyst in teams building products and platforms Ability to work in agile ways, identifying problems to solve and building evidence to drive product decisions Ability to build and execute a backlog, translating user need into user stories Ability to visualise service journeys; map current and future processes, to quantify steps and pain points Ability to lead investigations into service gaps and friction, and make recommendations for service improvement Ability to gather, distil, and simplify for an audience large amounts of data, judging what is and isn't important, including writing reports that quickly help someone understand the problem to be solved An absolute commitment to meet user need in the best, most efficient way Understanding of user-centred design and service design Understanding of agile ways of working and software development practices About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Business Analyst - Client Digital Solutions Salary: up to 55,000 + Annual Profit Share (3-4%) Location: East Anglia Contract: Permanent Full-time Hybrid (3 days in office, 2 days remote - or 1 day per week if based in a regional office) REED Technology are working with a client seeking a Senior IT Business Analyst to join a cross-functional digital solutions team, focused on enhancing client-facing portals, e-commerce functionality, and online processes. You will work with stakeholders, product owners, clients, and technical teams to identify opportunities, gather requirements, and challenge conventional thinking to deliver smarter, more intuitive solutions. This is a senior, client-focused role that calls for excellent communication skills, strong stakeholder management experience, and the confidence to influence decision-making. You will play a key part in the entire product lifecycle - from discovery and requirements gathering through to delivery and continuous improvement. Key Responsibilities Act as the bridge between business stakeholders, clients, and technical teams Lead discovery sessions and workshops to define digital product requirements Analyse, document, and prioritise user stories and acceptance criteria Champion user experience and client-centric design at every stage Evaluate and enhance client portal journeys and business processes Support agile ceremonies and iterative product delivery Help shape the future of client-facing digital services Skills & Experience We are looking for someone who is: Experienced as a Business Analyst, ideally in digital, web portal, or e-commerce environments A confident communicator with strong stakeholder management skills Skilled at running workshops and engaging directly with clients Proactive, curious, and comfortable challenging the status quo Knowledgeable about agile product delivery and user experience best practice This is an opportunity to work in a forward-thinking, collaborative environment where digital innovation is a priority. You'll have the chance to shape the future of client engagement and drive meaningful improvements to online services. If you have the skills and experience to carry out this role, please apply using the link provided.

Business Analyst - Fixed Term Contract (6 Months) Location: Leicester (2 days/week on-site) Salary: 40,000 per annum Contract Type: Fixed Term (6 months) About the Role REED Technology are working with a client who are seeking an experienced Business Analyst to support a strategic Curriculum Management (CM) Project . This role will play a key part in procurement, supplier onboarding, and agile delivery setup, ensuring alignment with institutional goals. Key Responsibilities Procurement Support: Collaborate with procurement and IT leads to define requirements, review tender documents, assess supplier fit, and facilitate selection workshops. Business Analysis: Conduct workshops, interviews, and research to identify business needs, define improvements, and produce "To Be" business process models. Agile/Sprint Support: Define sprint structures, support sprint ceremonies, track progress, and maintain sprint documentation. Documentation: Create Project Mandates, Business Cases, Requirement Specs, Options Appraisals, and user stories (Epics, Features). Stakeholder Engagement: Engage with diverse university stakeholders to gather insights and secure buy-in. Analysis & Reporting: Apply prioritisation techniques, assess supplier responses, perform impact assessments, and report progress/issues. Values & Compliance: Ensure alignment with institutional values, equality, sustainability, and health & safety standards. Ideal Candidate Profile Proven experience in procurement and tender processes . Strong business analysis skills including BPM, requirements gathering, and impact assessments. Familiarity with Agile/Scrum methodologies and sprint planning. Excellent stakeholder engagement and facilitation skills. High-quality documentation and reporting capabilities. Experience in Higher Education or public sector projects (desirable). If you have the skills and experience for this role, please apply using the link provided.

Business Analyst Horsham (Hybrid Role) Salary: £40,000 £45,000 (DOE) Our client, based in Horsham, is looking for an experienced Business Analyst to join their growing team. This role is ideal for someone who thrives on problem-solving, streamlining processes, and turning data into meaningful insights that drive business improvements. What you ll be doing Working with teams across the business to review systems and processes, identifying areas for improvement Gathering and analysing data to create clear, actionable recommendations Supporting delivery through Agile practices such as sprint planning and Scrum Documenting and managing projects effectively using Confluence and Jira What we re looking for At least 3 years experience as a Business Analyst Hands-on experience with Agile frameworks Confident user of Confluence and Jira Excellent communicator both written and verbal Strong project management and organisational skills A proactive, detail-focused approach and the ability to juggle multiple tasks in a busy environment Degree-level education in IT, business, or equivalent practical experience You ll be a great fit if you are: A team player always focused on collective goals Change-driven passionate about process improvement and efficiency Analytical and decisive able to spot key details and make sound judgments Empowered confident in taking ownership while knowing when to collaborate Clear and engaging able to deliver messages that cut through and get results Perks & Benefits: 33 days holiday (including bank holidays) Your birthday off, every year Pension scheme and company sick pay Recognition schemes, rewards, and incentives Employee wellbeing and assistance programme Support for charitable events (entry fees covered) This is a fantastic opportunity to join our client in Horsham as a Business Analyst, offering both stability and the chance to make a real impact on how the business operates. Interested? Please Click Apply Now! Business Analyst Horsham (Hybrid Role) Salary: £40,000 £45,000 (DOE)

Job Title: Technical Business Analyst Rail Industry (Digital Ticketing) Location: Hybrid - UK Reports To: Project Manager or Programme Lead Contract Type: Contract We are seeking an experienced Technical Business Analyst with strong rail industry and digital ticketing expertise to bridge business needs and technical solutions. You will gather, analyse, and translate complex requirements into actionable deliverables that enhance rail operations, customer experience, and operational efficiency while ensuring compliance with industry standards and regulations. Key Responsibilities: Collaborate with operations, engineering, ticketing, and IT stakeholders to elicit, document, and validate requirements for rail systems and digital ticketing platforms. Analyse and improve ticketing workflows such as contactless payments, mobile apps, barcode/QR codes, and smartcard technologies to enhance customer journeys and reduce revenue leakage. Translate business objectives into functional specifications, user stories, and acceptance criteria for ticketing solutions, scheduling systems, and related rail applications. Support the integration of ticketing systems with back-office, CRM, and payment gateways using APIs and secure protocols. Lead workshops, sprint planning sessions, and requirements traceability to ensure digital ticketing initiatives align with business priorities. Prepare process models, data flows, and system interaction diagrams for ticketing and fare management platforms. Perform gap analyses between existing ticketing systems and target solutions, identifying opportunities for automation and customer experience improvements. Assist in user acceptance testing (UAT), including scenarios for ticket purchase, validation, refunds, and fraud prevention. Ensure all deliverables comply with rail safety, revenue protection, and data security standards such as PCI DSS and GDPR. Key Skills and Experience: Proven experience as a Technical Business Analyst or Systems Analyst in rail, transportation, or large-scale infrastructure projects. Hands-on experience with digital ticketing systems, including contactless, mobile ticketing apps, barcode/QR validation, or smartcard technologies. Strong understanding of rail operations, revenue protection, and fare collection processes. Proficiency in creating functional specifications, user stories, workflows, and data models. Familiarity with Agile frameworks such as Scrum or SAFe and experience using tools like Jira, Confluence, and Power BI. Comfortable with API integrations, payment gateways, and data migration. Excellent stakeholder management and facilitation skills across technical and non-technical teams. Advanced Microsoft Office Suite skills (Excel, Word, PowerPoint, Visio). Desirable: Knowledge of Network Rail standards and compliance requirements. PTS (Personal Track Safety) or other rail safety certifications. Experience with ServiceNow, Maximo, or rail-specific CRM and ticketing platforms. Understanding of GIS/mapping tools and rail-specific data formats. Exposure to digital transformation projects in rail or other transport sectors. Bachelor's degree in Computer Science, Engineering, Business, or a related field.

Business Analyst Workday Location: Crawley Hybrid Contract: 6-month FTC Salary: Up to £58k Khuda Technology is partnering with a large IT business to find a Business Analyst with strong Workday expertise. This role requires you to deliver critical technology solutions to improve business operations, enhance efficiency, and support growth. As a Business Analyst, you ll be responsible for driving business process improvements, supporting Workday HCM, Payroll, and Finance modules, and ensuring successful system enhancements. You ll act as the link between business and technical teams, shaping requirements, leading testing (with a strong focus on UAT), and ensuring Workday delivers real value across HR and Finance functions. Responsibilities Act as the bridge between business and technical teams on all things Workday Lead process mapping, requirements gathering, and system enhancements Support and optimize Workday implementations and integrations Drive testing activities, with a focus on UAT planning, execution, and stakeholder sign-off Provide insights and recommendations to maximize value from Workday Skills Proven Business Analyst experience with at least 2 years on Workday (HCM, Payroll, or Finance) Strong knowledge of Workday configuration, integration, and reporting Hands-on UAT experience. Creating test plans, scripts, and leading user acceptance testing Excellent communication and documentation skills Experience working in Agile/Scrum delivery models Workday payroll integration experience with third-party systems Knowledge of Workday Studio, EIBs, Core Connectors, and calculated fields Workday or BA certifications If this sounds like the right fit for you, please don t hesitate to apply!

Do you thrive in complex, process-driven environments where precision counts? Are you comfortable supporting B2B clients in highly regulated sectors? Want to be more than just support and actually influence how the product evolves? A growing SaaS company in the utilities sector is looking for a Senior Support Analyst to join their collaborative, tech-focused team. You ll be working on a suite of industry-critical tools used by regulated businesses helping ensure smooth operations, clear documentation, and fast resolutions to complex technical problems. This isn t a role where you sit in the background. You ll be deeply involved in managing escalations, investigating bugs, supporting UAT feedback, and feeding valuable insights into testing and development. Your communication with devs, test leads, and users will help shape the product roadmap. What you ll be doing Taking ownership of complex, B2B support queries (data, product or compliance-related). Investigating and resolving issues using T-SQL and product knowledge. Communicating with internal tech teams to feed UAT outcomes into fix planning. Creating and maintaining support documentation and user manuals. What we re looking for Experience in application or 3rd line support within a regulated or compliance-heavy environment. Strong SQL/T-SQL skills (must be confident querying and interpreting data). Excellent communicator - comfortable working cross-functionally with developers, testers, and clients. Ability to work autonomously and prioritise in a fast-moving setting. Process-driven, with a natural instinct for investigation and problem-solving. You ll enjoy this role if you re curious, collaborative, and enjoy working in environments where quality matters. Experience in the utilities or energy sector would be helpful, as would exposure to software testing, UAT processes, or writing user documentation but more important is a mindset focused on detail, ownership, and improvement. This is a role where your input will be valued, your feedback will be actioned, and your growth won t be limited to the support desk. Salary : Up to £45,000 plus benefits Location : Primarily remote with two office days per month We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

ERP Support Analysts - Want to get your teeth stuck into key project work? Do you have experience of managing and supporting a crucial manufacturing ERP system? This is an opportunity for you to get involved in the development and enhancement of a key ERP platform (Dynamics AX) for one of the UK s leading manufacturers. Do you have a knack for understanding manufacturing technical complexity? You can really flourish here! There s loads going on including key integration work including a new MES solution, process improvements, system customisation and adoption of new manufacturing processes. If you see a process/activity that can be improved, you ll be provided with scope to drive positive change to benefit the wider manufacturing landscape. Perhaps you re from manufacturing operations who would like to be more ERP system focused? Perhaps you re from a technical background but would like to get more involved in MS Dynamics AX. Both these routes and more are on offer in this progressive role with lots of training and learning available. We ll need a few things from you: Hands on ERP experience Understanding of manufacturing environments and associated processes Process improvement and its adoption Location & flexibility The role is Midlands based hybrid role Salary £45,000 - £50,000 + 8% employer pension contribution + 2x death in service + benefits such as buy/ sell holiday Interested? Click apply now or get in touch to find out more! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

This role involves implementing and managing security measures to protect systems and networks in a professional services environment. The successful candidate will play a critical part in ensuring the safety and reliability of the organisation's technology infrastructure in Birmingham. Client Details The hiring company is a professional services organisation with a well-established presence in the industry. As a mid-sized firm, they focus on delivering reliable and tailored services to their clients, supported by a robust and secure technology framework. Description Work with managed service provider for cyber security incident management Proactively conduct threats detection and improve threats detection and management process Conduct vulnerability assessments, ensure the remediation and recommend improvements to mitigate risks. Develop security playbooks Work with engineering team to implement security tools and controls Scope penetration testing and review related reports from external service providers Collaborate with the technology department to integrate security protocols into system designs. Ensure and develop security posture to newly acquired businesses Provide guidance and training to staff on cybersecurity best practices. Profile Proven experience in cyber security operations including threats hunting, detection and response, vulnerabilities assessment remediation Familiarity with data protection regulations and compliance requirements such as ISO27001, GDPR Solid experience in SIEM tools, preferably Microsoft Sentinel Relevant certifications are desirable. Excellent stakeholder management skill with ability to communicate technical concepts clearly to non-technical stakeholders. Job Offer Discretionary bonus scheme Hybrid role with flexible working hours ( 2 days in Birmingham office ) Permanent position within a professional services organisation in Birmingham. Health insurance Electric car scheme

Service Charge Officer An exciting opportunity for a Service Charge Officer to support the delivery of accurate service charge information, ensuring exceptional customer service and compliance across leasehold and block management portfolios. If you've also worked in the following roles, we'd also like to hear from you: Leasehold Officer, Service Charge Analyst, Property Accounts Officer, Block Management Officer, Leasehold Services Officer, Property Management Officer. This role is known within the organisation as a Service Charge Action & Resolution Officer - SCART Officer SALARY: £34,800 - £36,631 pro rata + Benefits LOCATION: Ealing, West London (W5) JOB TYPE: Full-Time, 12 Month Fixed Term Contract JOB OVERVIEW We have a fantastic new job opportunity for a Service Charge Officer who is passionate about delivering excellent customer service and ensuring service charge transparency. As a Service Charge Officer you will handle customer queries efficiently, analyse financial data, and liaise with internal and external partners to maintain service quality and accuracy. The Service Charge Officer will play a key role in improving how service charges are managed, supporting ongoing development of processes, systems, and resident engagement. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Service Charge Officer include: Resolving Customer Queries: Manage and resolve resident service charge queries promptly and professionally Financial Accuracy: Work collaboratively with the service charge team to ensure accurate and transparent estimates and accounts Record Management: Maintain full, clear, and accurate records of all customer contact and financial actions Stakeholder Collaboration: Liaise with internal teams, managing agents, and local authorities to ensure services meet required standards Performance Delivery: Monitor and drive financial and operational performance in line with company objectives Legislative Compliance: Keep up to date with leasehold, building safety, and service charge legislation Continuous Improvement: Support managers with policy and process updates to enhance service delivery Representation: Attend meetings, hearings, and forums to represent the organisation and its residents effectively CANDIDATE REQUIREMENTS Educated to GCSE level or equivalent in Maths and English (Grades A - C) Hold or working towards a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM , or CIH (Chartered Institute of Housing) Extensive experience of legal aspects of leasehold law and regulations, including sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords Excellent communication skills, both verbally and written Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues Ability to work effectively under pressure and to meet deadlines and targets Proven decision maker who takes ownership and responsibility for outcomes Practical knowledge of building safety requirements as they relate to leasehold properties Strong data and performance management skills to drive continuous improvement BENEFITS 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C13954 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Business Analyst Duration - initially until April 2026 Remote - although will need to be flexible to attend on site meetings (Apply online only) per day - Umbrella only We are seeking a highly skilled Business Analyst to join our public sector client, to work within the legal operations team. Key skills required: Familiar with Legal processes Case management Excellent communication skills - written and verbal Agile working Business analysis Business modelling Business process improvement Methods and tools Requirements definition and management Stakeholder relationship management Testing (business analysis) Working autonomously All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Our client is a leading SaaS Organisation, they have an exciting opportunity for an innovative Sales Operations Analyst to join their friendly team for a 12 month contract (potential to extend). Experience: 5+ years working in a Sales Operations role 2+ years with Salesforce (essential) plus other associated sales productivity tools such as Gong, Outreach, Seismic experience launching CRM/tools into sales organisations a plus Advanced Excel/Power BI/VBA skills Knowledge of SQL and experience with Databricks/Github preferred BI reporting tools such as Tableau a bonus Comfortable representing sales ops and collaborating on cross-functional projects (finance, marketing, customer success) Responsibilities: Strategic problem solving - Uses data to break down complex problems, proactively prioritising the most impactful work, and driving continuous improvement across the organisation Establish clear structures and metrics to keep teams on track. Simplifies, standardizes, and automates processes to drive efficiency and reduce manual effort. Develops data-driven strategies by analyzing business levers and external trends to drive growth and inform decisions. Applies in-depth knowledge of sales operations to develop effective practices and achieve business goals. Benefits Hybrid working Award winning work environment Free breakfast

Senior Salesforce Consultant: A global Salesforce partner, with significant project demand, is seeking multiple Senior Salesforce Consultants to support the delivery of their projects within financial services, insurance and energy/utilities sectors. They are currently delivering multiple £3m+ digital transformation programmes and have attracted numerous individuals from big 4 consulting firms to become part of their high performing business. Working as part of a project team, you ll primarily be client facing and will be responsible for managing stakeholders, running workshops, gathering requirements and documenting user stories. With the aid of a technical team, you ll help translate these requirements into scalable solutions and be heavily involved in solution design, thus playing a key role in delivering projects swiftly, efficiently and to a high quality. You'll also play a role in the wider practice, helping to define project methodologies and suggesting process improvements. The successful applicant will be expected to have: 3+ years Salesforce experience in a Business Analyst/Functional Consultant capacity. A strong understanding of Salesforce and it s core product suite - expertise with Marketing Cloud is highly desirable. Managed challenging stakeholders and run workshops. Delivered large scale projects (£1m+ budget), end-to-end. Experience of gathering requirements and documenting user stories. Excellent communication skills. Worked with Salesforce customers in the financial services/insurance and/or energy/utilities sector. Previously worked in consulting environment (desirable). Role: Senior Salesforce Consultant Location: In office, hybrid or remote - the choice is yours! Salary: £70,000 - £80,000 + 10% bonus For immediate consideration, please send your CV to the details provided and Zak Harvey will be in touch shortly. Lawrence Harvey are one of the leading Salesforce recruitment specialists in the UK, representing Salesforce directly, the partner network and the end-user community. As highly competent consultants, we are consistently building on the excellent reputation that we have already established in Salesforce recruitment. We work in partnership with our clients and candidates building a relationship through understanding so we can ensure we are always delivering to their needs.

Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.