Ernest Gordon Recruitment Limited
Mansfield, Nottinghamshire
Height Safety Technician (Fall Arrest / Fall Protection) Full training provided to become a Project Manager 30,000 - 35,000 + Progression + Training + 23 Days + Bank Holidays + Christmas Shutdown + Free Annual Medical + Free On Site Parking Mansfield Are you experienced in the working at height industry and are now looking to receive structured training, that will see you learning how to lead a successful team, plus carry out the estimating and surveying of projects? Are you knowledgeable of fall arrest and fall protection systems and looking to join a well-established company that offers an enhanced holiday package and excellent opportunities for career development? This company was established over three decades ago and since then has grown to operating nationwide. The company specialise in lightning protection, surge protection and height safety solutions. Offering a range of fall arrest / fall protection systems, the company install permanent and temporary solutions for the commercial and industrial sectors. If you are experienced with fall arrest / fall protection systems and looking for a varied role that will see you receive excellent training to become a fully qualified project manager, apply today. The Role: 8:30 - 5 Monday - Friday, core hours Work alongside the project manager and follow the structured training to develop your skillset Travel across Nottinghamshire and Derbyshire visiting client sites, as and when required Support the estimators in conducting initial surveying, inspections, and costings of projects Provide hands on support to the site teams, installing / maintaining height safety systems Maintain efficient documentation of project records and assist in the organising of materials The Person: Experience in the height safety industry Full UK Driving License Job reference: BBBH21549c Key words: Trainee, Graduate, Project, Manager, Height Safety, Fall Arrest, Fall Protection, Nottinghamshire, Derbyshire We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 16, 2025
Full time
Height Safety Technician (Fall Arrest / Fall Protection) Full training provided to become a Project Manager 30,000 - 35,000 + Progression + Training + 23 Days + Bank Holidays + Christmas Shutdown + Free Annual Medical + Free On Site Parking Mansfield Are you experienced in the working at height industry and are now looking to receive structured training, that will see you learning how to lead a successful team, plus carry out the estimating and surveying of projects? Are you knowledgeable of fall arrest and fall protection systems and looking to join a well-established company that offers an enhanced holiday package and excellent opportunities for career development? This company was established over three decades ago and since then has grown to operating nationwide. The company specialise in lightning protection, surge protection and height safety solutions. Offering a range of fall arrest / fall protection systems, the company install permanent and temporary solutions for the commercial and industrial sectors. If you are experienced with fall arrest / fall protection systems and looking for a varied role that will see you receive excellent training to become a fully qualified project manager, apply today. The Role: 8:30 - 5 Monday - Friday, core hours Work alongside the project manager and follow the structured training to develop your skillset Travel across Nottinghamshire and Derbyshire visiting client sites, as and when required Support the estimators in conducting initial surveying, inspections, and costings of projects Provide hands on support to the site teams, installing / maintaining height safety systems Maintain efficient documentation of project records and assist in the organising of materials The Person: Experience in the height safety industry Full UK Driving License Job reference: BBBH21549c Key words: Trainee, Graduate, Project, Manager, Height Safety, Fall Arrest, Fall Protection, Nottinghamshire, Derbyshire We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Ernest Gordon Recruitment Limited
Luton, Bedfordshire
Business Development Manager (Construction / Groundworks) 50,000 - 55,000 + Progression + Training + Projects Based Bonus + Christmas Shutdown + Free On Site Parking + Company Events Luton Are you a business development manager, with experience in developing leads and winning bids in the construction industry, looking to join a young, fast growing company that offers a projects based bonus and progression? Are you experienced in developing new business and maintaining existing relationships, and looking for a role that will see you leading the sales aspect of the business, and offers a Christmas shutdown and training? This company was established just over half a decade ago and since then has grown to employ over thirty people. The company offer groundworks, design consulting and brickwork project solutions. In this role the suitable candidate will be expected to work primarily from the office but travel to clients, as and when required. You will be working alongside the directors to generate new leads for the business and chase warm leads that have been found. If you are a keen salesperson, with a strong knowledge of the groundworks industry, looking to join a reputable company that offers a projects based bonus and progression, apply today. The Role: 8 - 5 Monday - Friday An 80/20 split between new business development and account management Primarily be based in the office, but when required, visit client sites nationwide to build new business relationships Work alongside the directors to identify new potential leads and business opportunities for the company Represent the company at client sites, and visit trade shows to grow the outreach of the business Support the proposals department in delivering the tender submissions and bids The Person: Experience in sales in the construction industry Experience in a business development manager or sales manager position Job reference: BBBH21338c Key words: Business Development, Manager, Sales, Travel, Internal, Construction, Groundworks We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 16, 2025
Full time
Business Development Manager (Construction / Groundworks) 50,000 - 55,000 + Progression + Training + Projects Based Bonus + Christmas Shutdown + Free On Site Parking + Company Events Luton Are you a business development manager, with experience in developing leads and winning bids in the construction industry, looking to join a young, fast growing company that offers a projects based bonus and progression? Are you experienced in developing new business and maintaining existing relationships, and looking for a role that will see you leading the sales aspect of the business, and offers a Christmas shutdown and training? This company was established just over half a decade ago and since then has grown to employ over thirty people. The company offer groundworks, design consulting and brickwork project solutions. In this role the suitable candidate will be expected to work primarily from the office but travel to clients, as and when required. You will be working alongside the directors to generate new leads for the business and chase warm leads that have been found. If you are a keen salesperson, with a strong knowledge of the groundworks industry, looking to join a reputable company that offers a projects based bonus and progression, apply today. The Role: 8 - 5 Monday - Friday An 80/20 split between new business development and account management Primarily be based in the office, but when required, visit client sites nationwide to build new business relationships Work alongside the directors to identify new potential leads and business opportunities for the company Represent the company at client sites, and visit trade shows to grow the outreach of the business Support the proposals department in delivering the tender submissions and bids The Person: Experience in sales in the construction industry Experience in a business development manager or sales manager position Job reference: BBBH21338c Key words: Business Development, Manager, Sales, Travel, Internal, Construction, Groundworks We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company A forward-thinking and values-led organisation based in Cornwall, employing around 1,000 people across the UK, with approximately 200 based at Head Office. The business is known for its collaborative culture, commitment to employee wellbeing, and strong commercial focus. With hybrid working, on-site parking, and a flexible approach to hours, this is a great opportunity to join in a supportive and people-first environment. Your new role As a Part-Time HR Business Partner (30 hours per week) paying 36k for 30 hours, you'll play a key role in delivering strategic people initiatives across Head Office functions. Reporting to the Senior HR Business Partner, you'll work closely with leaders to drive engagement, support organisational development, and lead on change and talent projects. You'll also coach managers, contribute to policy development, and use data to inform decision-making. This hybrid role requires two days per week in the office, with occasional travel across the Southwest. What you'll need to succeed CIPD Level 5 qualification or equivalent experience Strong generalist HR knowledge and understanding of emerging trends Experience in employee relations, recruitment, succession planning, and change management Excellent coaching, influencing, and communication skills Commercial awareness and the ability to align people plans with business goals. Resilience, adaptability, and a proactive mindset A valid UK driving licence is desirable. What you'll get in return 36,000 salary (pro rata of 45,000 FTE) 34 days holiday (including bank holidays) Flexible working hours within 9am-5pm Hybrid working (2 days in office) On-site parking Supportive team culture and development opportunities Two-stage interview process: 1st via Teams, 2nd in person What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 15, 2025
Full time
Your new company A forward-thinking and values-led organisation based in Cornwall, employing around 1,000 people across the UK, with approximately 200 based at Head Office. The business is known for its collaborative culture, commitment to employee wellbeing, and strong commercial focus. With hybrid working, on-site parking, and a flexible approach to hours, this is a great opportunity to join in a supportive and people-first environment. Your new role As a Part-Time HR Business Partner (30 hours per week) paying 36k for 30 hours, you'll play a key role in delivering strategic people initiatives across Head Office functions. Reporting to the Senior HR Business Partner, you'll work closely with leaders to drive engagement, support organisational development, and lead on change and talent projects. You'll also coach managers, contribute to policy development, and use data to inform decision-making. This hybrid role requires two days per week in the office, with occasional travel across the Southwest. What you'll need to succeed CIPD Level 5 qualification or equivalent experience Strong generalist HR knowledge and understanding of emerging trends Experience in employee relations, recruitment, succession planning, and change management Excellent coaching, influencing, and communication skills Commercial awareness and the ability to align people plans with business goals. Resilience, adaptability, and a proactive mindset A valid UK driving licence is desirable. What you'll get in return 36,000 salary (pro rata of 45,000 FTE) 34 days holiday (including bank holidays) Flexible working hours within 9am-5pm Hybrid working (2 days in office) On-site parking Supportive team culture and development opportunities Two-stage interview process: 1st via Teams, 2nd in person What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company These roles are 12 month contracts with hybrid working. Full time Monday - Friday standard office hours. Paying 47,389 PA. Your new role You will be supporting restructuring and redundancy projects. This includes mapping the process and working closely with HR Business Partners. Planning, tracking and reporting on progress, preparing and navigating challenges, providing guidance, co-ordinating and ensuring the right stakeholders are involved in the journey. This will also include updating spreadsheets, providing and communicating reports. What you'll need to succeed The 12-month FTC will suit someone who is experienced in restructuring and redundancy projects. You may have led these projects in HR generalist roles, HR project weighted roles or HR Project Management roles.You'll need to be super-organised with a proactive approach, used to change projects/change environments and an effective and emphatic communicator. What you'll get in return Competitive salary plus a wide range of excellent benefits on offer, including family-friendly options. These can benefit your personal and professional development, your health and wellbeing, and your finances. You'll also gain a range of training and development.Free parking on site Hybrid working Pension contribution Holiday allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 15, 2025
Contractor
Your new company These roles are 12 month contracts with hybrid working. Full time Monday - Friday standard office hours. Paying 47,389 PA. Your new role You will be supporting restructuring and redundancy projects. This includes mapping the process and working closely with HR Business Partners. Planning, tracking and reporting on progress, preparing and navigating challenges, providing guidance, co-ordinating and ensuring the right stakeholders are involved in the journey. This will also include updating spreadsheets, providing and communicating reports. What you'll need to succeed The 12-month FTC will suit someone who is experienced in restructuring and redundancy projects. You may have led these projects in HR generalist roles, HR project weighted roles or HR Project Management roles.You'll need to be super-organised with a proactive approach, used to change projects/change environments and an effective and emphatic communicator. What you'll get in return Competitive salary plus a wide range of excellent benefits on offer, including family-friendly options. These can benefit your personal and professional development, your health and wellbeing, and your finances. You'll also gain a range of training and development.Free parking on site Hybrid working Pension contribution Holiday allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Process Manager -FTC - 6 months We're Proud to be Bakkavor Salary: Competitive salary Benefits include up to 10% company bonus, life insurance, staff shop, MyBargains discount platform and more. Location: Bakkavor Meals - London - Cumberland ( site based) Ways of working - Fully site based Shift: Monday- 08:30 - 17:00 flexibility required for business needs, requirements and audits Why join us? We're proud to offer you a career with options to explore and pursue. Where you'll be supported to work hard, push further and show resilience - As a valued Process Manager, we'll support your ambition, reward your resilience, and encourage you to rise to challenges and create a career you can be proud of too. What we do This particular role is at our Bakkavor Meals site in Park Royal - West London. Split across 3 factories and 1 distribution centre. The factories make chilled ready meals, houmous dips, deli products & savoury accompaniments and employs over 2,000 people. About the role This is a fantastic opportunity for a Process Manager to join Bakkavor Meals London. In this exciting role you will provide leadership and expertise in the Process function and drive delivery of process development with stakeholders at business, functional and individual level. Accountabilities: Building relationships & trust in department and business by providing a flexible but pragmatic approach. Ensures & challenges audit readiness to meet business and customer needs demonstrating a drive towards best practice Provides direction for the team, if site supports one, from business objectives. Develops the team by coaching and by setting stretch objectives in line with business and customer target or establishes clear, agreed objectives for themselves if working in a smaller unit. Ability to influence business, NPD, CI and innovation direction. Supporting innovation & improvement plans in line with business objectives Share learning across the site Responsible for providing consistent cross function communication. Lead resolutions of project issues with all stake holders by negotiating in a pragmatic and calm objective manner. Leading the delivery of the Critical path for projects across categories & customers from project definition to launch. Delivers the trial programme against the critical path to successfully launch products against timelines, achieving customer requirements Proactive management of the trial budget. Accountable for delivery of NPD products within defined project costs and margins. Provides direction in problem solving guidance. Demonstrate problem solving skills and root cause analyses with a consistent and proactive approach About you: Strong preference for process development in fresh food manufacturing Experienced in process management with sound operational and technical experience at site level Demonstrates good organisational and influencing skills and an ability to facilitate across all levels of the business Commercially minded, monitors initiatives with agreed processes Communication style that engages multi discipline teams to get results Experienced People Manager with a track record in developing people and teams What you'll receive As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (2.5 x salary) Private medical insurance Annual Bonus Scheme 25 days holiday plus 8 bank holidays as standard (may vary by role) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Apply now to find out more!
Oct 15, 2025
Full time
Process Manager -FTC - 6 months We're Proud to be Bakkavor Salary: Competitive salary Benefits include up to 10% company bonus, life insurance, staff shop, MyBargains discount platform and more. Location: Bakkavor Meals - London - Cumberland ( site based) Ways of working - Fully site based Shift: Monday- 08:30 - 17:00 flexibility required for business needs, requirements and audits Why join us? We're proud to offer you a career with options to explore and pursue. Where you'll be supported to work hard, push further and show resilience - As a valued Process Manager, we'll support your ambition, reward your resilience, and encourage you to rise to challenges and create a career you can be proud of too. What we do This particular role is at our Bakkavor Meals site in Park Royal - West London. Split across 3 factories and 1 distribution centre. The factories make chilled ready meals, houmous dips, deli products & savoury accompaniments and employs over 2,000 people. About the role This is a fantastic opportunity for a Process Manager to join Bakkavor Meals London. In this exciting role you will provide leadership and expertise in the Process function and drive delivery of process development with stakeholders at business, functional and individual level. Accountabilities: Building relationships & trust in department and business by providing a flexible but pragmatic approach. Ensures & challenges audit readiness to meet business and customer needs demonstrating a drive towards best practice Provides direction for the team, if site supports one, from business objectives. Develops the team by coaching and by setting stretch objectives in line with business and customer target or establishes clear, agreed objectives for themselves if working in a smaller unit. Ability to influence business, NPD, CI and innovation direction. Supporting innovation & improvement plans in line with business objectives Share learning across the site Responsible for providing consistent cross function communication. Lead resolutions of project issues with all stake holders by negotiating in a pragmatic and calm objective manner. Leading the delivery of the Critical path for projects across categories & customers from project definition to launch. Delivers the trial programme against the critical path to successfully launch products against timelines, achieving customer requirements Proactive management of the trial budget. Accountable for delivery of NPD products within defined project costs and margins. Provides direction in problem solving guidance. Demonstrate problem solving skills and root cause analyses with a consistent and proactive approach About you: Strong preference for process development in fresh food manufacturing Experienced in process management with sound operational and technical experience at site level Demonstrates good organisational and influencing skills and an ability to facilitate across all levels of the business Commercially minded, monitors initiatives with agreed processes Communication style that engages multi discipline teams to get results Experienced People Manager with a track record in developing people and teams What you'll receive As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (2.5 x salary) Private medical insurance Annual Bonus Scheme 25 days holiday plus 8 bank holidays as standard (may vary by role) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Apply now to find out more!
Interim HR Advisor 8 Month Contract - Immediate start needed Nottingham - Hybrid working (3/2 split) Full Time Up to £35,000 plus benefits Are you an experienced HR professional with strong employee relations experience? This is a urgent and exciting opportunity to join a small HR team and play a pivotal role in shaping and delivering effective HR services across the organisation. You'll work closely with leadership teams, providing expert advice on complex employee relations matters, overseeing HR operations, and helping to maintain a positive workplace culture. Key responsibilities include: - Leading on formal employee relations cases including attendance, capability, disciplinary and grievance. - Providing expert advice on HR policies, pay, terms and conditions, and recruitment matters. - Overseeing core HR functions including payroll (in collaboration with finance), recruitment, and the shared HR inbox. - Managing HR-related projects such as Gender Pay Gap reporting, staff survey analysis, and policy reviews. - Building relationships with key stakeholders across the organisation to support engagement, inclusion, and consultation. - Generating and presenting HR reports and data to support decision-making. What we are looking for: - CIPD Level 5 qualified (or equivalent experience). - Strong knowledge of UK employment law and experience managing complex ER cases. - Proven experience advising managers on HR policies and procedures. - Excellent interpersonal skills and the ability to build trust across all levels of an organisation. What's On Offer for you: - Generous annual leave entitlement - Flexible working and hybrid opportunities - Access to ongoing training and professional development - Free on-site parking - Wellbeing initiatives and staff engagement programmes - Cycle to Work scheme and other employee benefits Interested? Apply now!
Oct 15, 2025
Contractor
Interim HR Advisor 8 Month Contract - Immediate start needed Nottingham - Hybrid working (3/2 split) Full Time Up to £35,000 plus benefits Are you an experienced HR professional with strong employee relations experience? This is a urgent and exciting opportunity to join a small HR team and play a pivotal role in shaping and delivering effective HR services across the organisation. You'll work closely with leadership teams, providing expert advice on complex employee relations matters, overseeing HR operations, and helping to maintain a positive workplace culture. Key responsibilities include: - Leading on formal employee relations cases including attendance, capability, disciplinary and grievance. - Providing expert advice on HR policies, pay, terms and conditions, and recruitment matters. - Overseeing core HR functions including payroll (in collaboration with finance), recruitment, and the shared HR inbox. - Managing HR-related projects such as Gender Pay Gap reporting, staff survey analysis, and policy reviews. - Building relationships with key stakeholders across the organisation to support engagement, inclusion, and consultation. - Generating and presenting HR reports and data to support decision-making. What we are looking for: - CIPD Level 5 qualified (or equivalent experience). - Strong knowledge of UK employment law and experience managing complex ER cases. - Proven experience advising managers on HR policies and procedures. - Excellent interpersonal skills and the ability to build trust across all levels of an organisation. What's On Offer for you: - Generous annual leave entitlement - Flexible working and hybrid opportunities - Access to ongoing training and professional development - Free on-site parking - Wellbeing initiatives and staff engagement programmes - Cycle to Work scheme and other employee benefits Interested? Apply now!
We are looking for an experienced Senior Project Manager to join our team, working on the Building Better Workplace Programme. (BBWP) This is an 18 month Fixed Term Contract. Location: RG7 4PR . Role split between Aldermaston and Green Park Reading, with free onsite parking . Package: Salary from 64,780 - 90,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role As the Senior Project Manager you will be leading the Building Better Workplace Programme and be responsible for day-to-day operational programme management and governance. Your focus will be on steering the team to meet timescales, monitoring project progress, commercially managing delivery partners, and delivering to cost, quality, and safety. You will be leading and working within a matrix team to ensure project success thus enabling AWE's critical mission. In your role you will: Manage projects with focus on Governance (compliance and reporting). Support the preparation of executive programme reviews. Management of project resources (people, money). Lead the planning of the task/project or function. Lead, support, and initiate change against the Performance Measurement Baseline (PMB). Lead, initiate and perform risk and opportunity identification and subsequent actions. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: A Project Management practitioner qualification/membership or equivalent experience would be beneficial. Demonstrating excellent stakeholder management skills and natural ability to build and maintain customer relationships across all levels. Experience in change and transformation programmes. Experience of business location. Experience in Infrastructure Programmes. Experience to manage multiple and/or complex, high value, cross-functional projects. Skills to create and update all project documentation, including project management plans and supporting risks, assumptions, actions, issues & dependencies. Demonstrable application of methods to track project deliverables including implementing key performance indicators and producing project progress reports. Ability to lead and initiate risk techniques to manage complex project risks and interdependencies with efficient mitigation and contingency plans. Experience to manage projects through a lifecycle and the associated governance, including stage gate approvals. Dynamic and supportive approach to team management, encouraging and empowering team members to quickly adapt and respond to change and to adopt the company's vision. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically, 3 days on site per week.
Oct 15, 2025
Contractor
We are looking for an experienced Senior Project Manager to join our team, working on the Building Better Workplace Programme. (BBWP) This is an 18 month Fixed Term Contract. Location: RG7 4PR . Role split between Aldermaston and Green Park Reading, with free onsite parking . Package: Salary from 64,780 - 90,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role As the Senior Project Manager you will be leading the Building Better Workplace Programme and be responsible for day-to-day operational programme management and governance. Your focus will be on steering the team to meet timescales, monitoring project progress, commercially managing delivery partners, and delivering to cost, quality, and safety. You will be leading and working within a matrix team to ensure project success thus enabling AWE's critical mission. In your role you will: Manage projects with focus on Governance (compliance and reporting). Support the preparation of executive programme reviews. Management of project resources (people, money). Lead the planning of the task/project or function. Lead, support, and initiate change against the Performance Measurement Baseline (PMB). Lead, initiate and perform risk and opportunity identification and subsequent actions. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: A Project Management practitioner qualification/membership or equivalent experience would be beneficial. Demonstrating excellent stakeholder management skills and natural ability to build and maintain customer relationships across all levels. Experience in change and transformation programmes. Experience of business location. Experience in Infrastructure Programmes. Experience to manage multiple and/or complex, high value, cross-functional projects. Skills to create and update all project documentation, including project management plans and supporting risks, assumptions, actions, issues & dependencies. Demonstrable application of methods to track project deliverables including implementing key performance indicators and producing project progress reports. Ability to lead and initiate risk techniques to manage complex project risks and interdependencies with efficient mitigation and contingency plans. Experience to manage projects through a lifecycle and the associated governance, including stage gate approvals. Dynamic and supportive approach to team management, encouraging and empowering team members to quickly adapt and respond to change and to adopt the company's vision. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically, 3 days on site per week.
Are you passionate about transforming workplace culture and making a real difference in employees' lives? Our client is seeking an Employee Relations Manager for a 12-month+ fixed-term contract to join their dynamic team. This role is based in York with hybrid working options, offering a unique opportunity to lead a high-performing ER team within a charity dedicated to supporting individuals with brain injuries. This role offers a competitive salary of up to 47,000 per annum and the chance to work in a supportive, inclusive culture. You'll enjoy 33 days of annual leave, including bank holidays, and have the option to buy or sell up to 5 days of leave. Additionally, the role comes with an Employee Assistance Programme and a company pension scheme. Our client is a charity committed to enhancing the lives of people with brain injuries in the UK. They operate assessment centres, rehabilitation units, and hospitals, providing expert neurorehabilitation to help individuals regain lost skills. The company is renowned for its dedicated team spirit and supportive work environment. The Employee Relations Manager will: Lead a team of ER specialists to deliver excellent case management support. Oversee the rollout of the Employment Rights Bill, updating policies as needed. Drive cultural change towards early intervention and positive resolution. Coach and empower managers to handle ER matters effectively. Collaborate on delivering impactful ER training and guidance. Manage complex ER cases, including tribunal preparation. Support organisational change projects like restructures and redundancies. Develop ER policies to ensure legal compliance and best practice alignment. Report on case volumes and trends, updating relevant stakeholders. Package and Benefits: As an Employee Relations Manager, you'll receive: Annual salary of 42,500 - 47,500. 33 days annual leave, including bank holidays. Option to buy/sell up to 5 days leave. Employee Assistance Programme. Group life assurance and company pension scheme. Simply Health insurance cash plan and free parking. The ideal Employee Relations Manager will have: A degree or equivalent qualification (CIPD Level 7 or working towards). Proven experience leading an ER team and managing complex casework. Strong knowledge of employment law and HR best practices. A pragmatic, solutions-focused approach to risk and resolution. Experience in policy development, change management, and tribunal preparation. Experience in line managing team members and their development. If you have experience or interest in roles such as HR Manager, Employee Engagement Specialist, HR Business Partner, Employee Experience Manager, or People Operations Manager, this Employee Relations Manager position might be perfect for you. If you're ready to take on a challenging and rewarding role as an Employee Relations Manager, this opportunity offers a chance to make a significant impact in a supportive and inclusive environment. Apply now to join a team that values wellbeing and career development.
Oct 15, 2025
Full time
Are you passionate about transforming workplace culture and making a real difference in employees' lives? Our client is seeking an Employee Relations Manager for a 12-month+ fixed-term contract to join their dynamic team. This role is based in York with hybrid working options, offering a unique opportunity to lead a high-performing ER team within a charity dedicated to supporting individuals with brain injuries. This role offers a competitive salary of up to 47,000 per annum and the chance to work in a supportive, inclusive culture. You'll enjoy 33 days of annual leave, including bank holidays, and have the option to buy or sell up to 5 days of leave. Additionally, the role comes with an Employee Assistance Programme and a company pension scheme. Our client is a charity committed to enhancing the lives of people with brain injuries in the UK. They operate assessment centres, rehabilitation units, and hospitals, providing expert neurorehabilitation to help individuals regain lost skills. The company is renowned for its dedicated team spirit and supportive work environment. The Employee Relations Manager will: Lead a team of ER specialists to deliver excellent case management support. Oversee the rollout of the Employment Rights Bill, updating policies as needed. Drive cultural change towards early intervention and positive resolution. Coach and empower managers to handle ER matters effectively. Collaborate on delivering impactful ER training and guidance. Manage complex ER cases, including tribunal preparation. Support organisational change projects like restructures and redundancies. Develop ER policies to ensure legal compliance and best practice alignment. Report on case volumes and trends, updating relevant stakeholders. Package and Benefits: As an Employee Relations Manager, you'll receive: Annual salary of 42,500 - 47,500. 33 days annual leave, including bank holidays. Option to buy/sell up to 5 days leave. Employee Assistance Programme. Group life assurance and company pension scheme. Simply Health insurance cash plan and free parking. The ideal Employee Relations Manager will have: A degree or equivalent qualification (CIPD Level 7 or working towards). Proven experience leading an ER team and managing complex casework. Strong knowledge of employment law and HR best practices. A pragmatic, solutions-focused approach to risk and resolution. Experience in policy development, change management, and tribunal preparation. Experience in line managing team members and their development. If you have experience or interest in roles such as HR Manager, Employee Engagement Specialist, HR Business Partner, Employee Experience Manager, or People Operations Manager, this Employee Relations Manager position might be perfect for you. If you're ready to take on a challenging and rewarding role as an Employee Relations Manager, this opportunity offers a chance to make a significant impact in a supportive and inclusive environment. Apply now to join a team that values wellbeing and career development.
SC Cleared Construction/ Facilities Project Manager - Hampshire - 60,000- 70,000 - 12 month fixed term contract Please note: Current and active SC Clearance is required for this role. My client is a UK-based SME serving the UK defence sector. They are on the hunt for a Construction/ Facilities Project Manager with proven experience in construction project management. Responsibilities: Oversee and manage the construction and fit-out process from start to finish. Ensure high-quality finishes while meeting project deadlines and budgets. Coordinate requirements and deliverables with subcontractors, suppliers, and internal teams. Implement and monitor health & safety procedures. Understanding, at an appropriate level, the relevant technology, security characteristics and solution options. Developing an understanding of customers' operational and business environments. Directing and overseeing project team, ensuring they are engaged and motivated. Ensuring projects are delivered using the appropriate methodology. Lead and maintain robust project governance, including forecasting. Co-ordinating project contracts, schedules, resources, equipment and information. Ensuring knowledge and experience are effectively shared across projects. Ensuring project assurance is implemented and operating effectively. Required skills: 3+ years of relevant experience in construction project management, with a track record of successfully delivering high value (multi million-pound Sterling) projects on time and within budget. Significant industry experience in building construction and fitout project management. Experience working for an SME contractor or subcontractor specific with design and building construction projects. Ability to manage and interface with senior stakeholders, both internal and with external clients and suppliers. Good knowledge of UK construction methodologies, building Regulations and UK Health and Safety legislation and practices as set out by HSE. Proficiency in understanding and interpreting technical documents, including project drawings and construction schematics. Proficiency in project management software, project scheduling tools and cost estimation software. Highly desirable skills: Relevant professional certification in project management (Project Management Professional (PMP) or similar) or construction management equivalent. Detailed knowledge of risk management and budget management principles. Detailed knowledge of UK Commercial Building Regulations permits and approval processes. Experience with construction contract negotiations and claims management. Strong financial understanding and experience in project budgeting and cost control. Some notable benefits: Bonus scheme Free hot and cold drinks in our own, modern kitchen/break-out Secure, on-site parking, cafe, restaurant and gym facilities Company events & social hours Professional Development Opportunities Perkbox Employee Benefits system Bike to Work scheme Contributory Pension Scheme SC Cleared Construction/ Facilities Project Manager - Hampshire - 60,000- 70,000 - 12 month fixed term contract Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Oct 15, 2025
Contractor
SC Cleared Construction/ Facilities Project Manager - Hampshire - 60,000- 70,000 - 12 month fixed term contract Please note: Current and active SC Clearance is required for this role. My client is a UK-based SME serving the UK defence sector. They are on the hunt for a Construction/ Facilities Project Manager with proven experience in construction project management. Responsibilities: Oversee and manage the construction and fit-out process from start to finish. Ensure high-quality finishes while meeting project deadlines and budgets. Coordinate requirements and deliverables with subcontractors, suppliers, and internal teams. Implement and monitor health & safety procedures. Understanding, at an appropriate level, the relevant technology, security characteristics and solution options. Developing an understanding of customers' operational and business environments. Directing and overseeing project team, ensuring they are engaged and motivated. Ensuring projects are delivered using the appropriate methodology. Lead and maintain robust project governance, including forecasting. Co-ordinating project contracts, schedules, resources, equipment and information. Ensuring knowledge and experience are effectively shared across projects. Ensuring project assurance is implemented and operating effectively. Required skills: 3+ years of relevant experience in construction project management, with a track record of successfully delivering high value (multi million-pound Sterling) projects on time and within budget. Significant industry experience in building construction and fitout project management. Experience working for an SME contractor or subcontractor specific with design and building construction projects. Ability to manage and interface with senior stakeholders, both internal and with external clients and suppliers. Good knowledge of UK construction methodologies, building Regulations and UK Health and Safety legislation and practices as set out by HSE. Proficiency in understanding and interpreting technical documents, including project drawings and construction schematics. Proficiency in project management software, project scheduling tools and cost estimation software. Highly desirable skills: Relevant professional certification in project management (Project Management Professional (PMP) or similar) or construction management equivalent. Detailed knowledge of risk management and budget management principles. Detailed knowledge of UK Commercial Building Regulations permits and approval processes. Experience with construction contract negotiations and claims management. Strong financial understanding and experience in project budgeting and cost control. Some notable benefits: Bonus scheme Free hot and cold drinks in our own, modern kitchen/break-out Secure, on-site parking, cafe, restaurant and gym facilities Company events & social hours Professional Development Opportunities Perkbox Employee Benefits system Bike to Work scheme Contributory Pension Scheme SC Cleared Construction/ Facilities Project Manager - Hampshire - 60,000- 70,000 - 12 month fixed term contract Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Senior Cost Engineer Closing Date: 28th October Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: 49,830 - 65,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Clearance Level: You will need to obtain and maintain SC security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance. Hybrid working is available for this role on an informal, non-contractual basis. Typically 2/3 days onsite per week. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? AWE is currently recruiting for a Senior Cost Engineer for the P3M Group. As a Senior Cost Engineer, you will be working on a critical construction programme with responsibility for all aspects of Cost. The role is multifaceted and involves working with many different partners so the ability to form strong relationships is essential along with previous stakeholder engagement experience. You will be responsible for the establishment, development, maintenance of timely, accurate cost data, and reports, including forecasts, performance analysis, earned value, cash flows, and monthly reports on the Actual Cost of Work Performed (ACWP). Who are we looking for? We do need you to have the following: Professionally qualified with chartered or equivalent status Success in a Project Controls environment or similar Cost role on a major construction project Adept with controls/ general software applications such as Oracle, Power BI, Excel Building rapport and creating great relationships Motivating and building teams Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Implementation of appropriate procedures, processes and systems. Task managing capacity and deployment of Project Controls team members in support of the projects. Preparation, monitor and control of forecasts and budgets for specified projects, including change control. Interrogation of systems and performance to ascertain actual expenditure and project accruals. Assessment of supplier Application for Payment. Preparation of cost reports, including trend analysis and early warnings where necessary. Conducting full and detailed CPI variance analysis and subsequent root cause analysis, followed by provision of narrative, recommendations & recovery planning. Establishing the Project Cost Breakdown Structure (CBS) and heading the preparation of cost studies utilising historical data. Developing benchmarking information to meet specific needs. Providing trended data to the Project Manager based on performance to date and emerging trends including making recommendations. Tracking workforce productivity and analysing time booked to projects including resource usage vs. planned, resource constraints, etc. You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Work hard, be rewarded: We ask a lot and set the bar high because our work truly matters. In return we offer balance, with award winning benefits including: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
Oct 15, 2025
Full time
Senior Cost Engineer Closing Date: 28th October Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: 49,830 - 65,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Clearance Level: You will need to obtain and maintain SC security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance. Hybrid working is available for this role on an informal, non-contractual basis. Typically 2/3 days onsite per week. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? AWE is currently recruiting for a Senior Cost Engineer for the P3M Group. As a Senior Cost Engineer, you will be working on a critical construction programme with responsibility for all aspects of Cost. The role is multifaceted and involves working with many different partners so the ability to form strong relationships is essential along with previous stakeholder engagement experience. You will be responsible for the establishment, development, maintenance of timely, accurate cost data, and reports, including forecasts, performance analysis, earned value, cash flows, and monthly reports on the Actual Cost of Work Performed (ACWP). Who are we looking for? We do need you to have the following: Professionally qualified with chartered or equivalent status Success in a Project Controls environment or similar Cost role on a major construction project Adept with controls/ general software applications such as Oracle, Power BI, Excel Building rapport and creating great relationships Motivating and building teams Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Implementation of appropriate procedures, processes and systems. Task managing capacity and deployment of Project Controls team members in support of the projects. Preparation, monitor and control of forecasts and budgets for specified projects, including change control. Interrogation of systems and performance to ascertain actual expenditure and project accruals. Assessment of supplier Application for Payment. Preparation of cost reports, including trend analysis and early warnings where necessary. Conducting full and detailed CPI variance analysis and subsequent root cause analysis, followed by provision of narrative, recommendations & recovery planning. Establishing the Project Cost Breakdown Structure (CBS) and heading the preparation of cost studies utilising historical data. Developing benchmarking information to meet specific needs. Providing trended data to the Project Manager based on performance to date and emerging trends including making recommendations. Tracking workforce productivity and analysing time booked to projects including resource usage vs. planned, resource constraints, etc. You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Work hard, be rewarded: We ask a lot and set the bar high because our work truly matters. In return we offer balance, with award winning benefits including: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
Lead Engineer - Nights We rise to challenges together Salary: £59,844 per annum (includes night shift allowance) Location: Spalding Ways of Working: Site Based Shift: 3's & 2's shift pattern, 18.00-06.00 Contract Type: Permanent Benefits: Highly competitive rewards package, life assurance, and excellent career progression prospects across the Bakkavor group Why join us? We're ready for anything. We thrive on challenge and change. The undeniable pressure and pace of our 24/7 operation keeps us on our toes and offers a variety of career pathways and options to explore and pursue. We encourage everyone to work hard, push further and show resilience. And it's exciting. Because only by mentoring and role modelling our success and innovation, will we continue to diversify, grow as individuals and succeed together. What we do. This fantastic opportunity will be based at our Bakkavor Spalding site, which employs over 1,470 people across 3 manufacturing facilities & 1 Distribution Centre. We specialise in making hand crafted sandwich wraps, salads, dips, soups & sauces and mayonnaise. About the role. We're looking for a Lead Engineer to maintain production assets to maximise efficiency through planned, predictive, and reactive maintenance. Support machinery setups, changeovers, and equipment installation or removal. Collaborate with teams to improve performance and drive continuous improvement Accountabilities: Prepare for food and drink maintenance work. Conduct planned maintenance of food and drink processing and packaging assets. Conduct predictive maintenance of food and drink processing and packaging assets (condition-based monitoring). Respond to breakdowns of food and drink processing and packaging assets. Conduct reactive maintenance or corrective actions to resolve deviation. Identify faults (electrical, mechanical, instrumentation, automation, and pneumatics) on food and drink processing and packaging assets, action as required. Lead or support food and drink operational teams with machinery change overs and set ups. Manufacture and repair component parts for food and drink processing and packaging assets. Contribute to continuous improvement projects to optimise food and drink assets or processes. For example, participate in failure investigations to ensure process effectiveness and to contribute to and implement practical engineering solutions for efficiency and profitability. Contribute to technical performance reviews in collaboration with other functions and stakeholders. Maintain engineering documentation for food and drink maintenance work. Support maintenance and operational team members in developing engineering technical competence. Ensure availability and performance of maintenance tools and equipment. Contribute to food and drink internal and external audits. Point of contact at weekends and when the site Engineering Section Manager for Nights is on Holiday To carry out escalation procedures to the Factory Maintenance Managers, and the site Engineering Manager when necessary About you. Functional Skills: Level 2 in Maths & English at grade C or above , achieve within 24 months. ( or equivalent). Engineering apprenticeship (C&G / EAL NVQ Level 3 / 4 or OAL FDEM Diploma). Current Edition of IET Wiring Regulations (C&G Level 3, achieve within 12 months). Food Safety Qualification (Level 2, achieve within 12 months). Application of Safety, Health and Environmental legislation and procedures. Supervisory experience Communication Skills. Teamwork. Planning works and writing reports. Verify assets meet performance criteria after work. Reading and adhering to site SOPs. Fault finding: Electrical & / or Mechanical systems. CMMS experience (achieve within 12 months). Multi-skilled capability with electrical bias (achieve within 48 months). Contractor control (achieve within 12 months). Hygienic engineering. Carry out actions from CMMS (achieve within 1 month). Safety, Health and Environmental awareness. Knowledge of IT systems. Knowledge of effective teamworking. Mechanical principals, safety and control systems. Planning works and writing reports. Asset performance measures. Knowledge of CMMS. F&D assets, welding, machining, turning, hydraulic, pneumatic & thermodynamics systems and / or, electrical principals, motors, motor control circuits, motion control, encoders, PLCs, sensors. Knowledge of spare parts management systems. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 23.5 days holiday Staff Shop Stakeholder Pension Scheme MyBargains Discount Platform Personal Accident Insurance Free Independent Mortgage Advice Employee Assistance Programme A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Private Medical Insurance (after 5 years service) Free Car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor. We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Find out more and apply.
Oct 12, 2025
Full time
Lead Engineer - Nights We rise to challenges together Salary: £59,844 per annum (includes night shift allowance) Location: Spalding Ways of Working: Site Based Shift: 3's & 2's shift pattern, 18.00-06.00 Contract Type: Permanent Benefits: Highly competitive rewards package, life assurance, and excellent career progression prospects across the Bakkavor group Why join us? We're ready for anything. We thrive on challenge and change. The undeniable pressure and pace of our 24/7 operation keeps us on our toes and offers a variety of career pathways and options to explore and pursue. We encourage everyone to work hard, push further and show resilience. And it's exciting. Because only by mentoring and role modelling our success and innovation, will we continue to diversify, grow as individuals and succeed together. What we do. This fantastic opportunity will be based at our Bakkavor Spalding site, which employs over 1,470 people across 3 manufacturing facilities & 1 Distribution Centre. We specialise in making hand crafted sandwich wraps, salads, dips, soups & sauces and mayonnaise. About the role. We're looking for a Lead Engineer to maintain production assets to maximise efficiency through planned, predictive, and reactive maintenance. Support machinery setups, changeovers, and equipment installation or removal. Collaborate with teams to improve performance and drive continuous improvement Accountabilities: Prepare for food and drink maintenance work. Conduct planned maintenance of food and drink processing and packaging assets. Conduct predictive maintenance of food and drink processing and packaging assets (condition-based monitoring). Respond to breakdowns of food and drink processing and packaging assets. Conduct reactive maintenance or corrective actions to resolve deviation. Identify faults (electrical, mechanical, instrumentation, automation, and pneumatics) on food and drink processing and packaging assets, action as required. Lead or support food and drink operational teams with machinery change overs and set ups. Manufacture and repair component parts for food and drink processing and packaging assets. Contribute to continuous improvement projects to optimise food and drink assets or processes. For example, participate in failure investigations to ensure process effectiveness and to contribute to and implement practical engineering solutions for efficiency and profitability. Contribute to technical performance reviews in collaboration with other functions and stakeholders. Maintain engineering documentation for food and drink maintenance work. Support maintenance and operational team members in developing engineering technical competence. Ensure availability and performance of maintenance tools and equipment. Contribute to food and drink internal and external audits. Point of contact at weekends and when the site Engineering Section Manager for Nights is on Holiday To carry out escalation procedures to the Factory Maintenance Managers, and the site Engineering Manager when necessary About you. Functional Skills: Level 2 in Maths & English at grade C or above , achieve within 24 months. ( or equivalent). Engineering apprenticeship (C&G / EAL NVQ Level 3 / 4 or OAL FDEM Diploma). Current Edition of IET Wiring Regulations (C&G Level 3, achieve within 12 months). Food Safety Qualification (Level 2, achieve within 12 months). Application of Safety, Health and Environmental legislation and procedures. Supervisory experience Communication Skills. Teamwork. Planning works and writing reports. Verify assets meet performance criteria after work. Reading and adhering to site SOPs. Fault finding: Electrical & / or Mechanical systems. CMMS experience (achieve within 12 months). Multi-skilled capability with electrical bias (achieve within 48 months). Contractor control (achieve within 12 months). Hygienic engineering. Carry out actions from CMMS (achieve within 1 month). Safety, Health and Environmental awareness. Knowledge of IT systems. Knowledge of effective teamworking. Mechanical principals, safety and control systems. Planning works and writing reports. Asset performance measures. Knowledge of CMMS. F&D assets, welding, machining, turning, hydraulic, pneumatic & thermodynamics systems and / or, electrical principals, motors, motor control circuits, motion control, encoders, PLCs, sensors. Knowledge of spare parts management systems. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 23.5 days holiday Staff Shop Stakeholder Pension Scheme MyBargains Discount Platform Personal Accident Insurance Free Independent Mortgage Advice Employee Assistance Programme A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Private Medical Insurance (after 5 years service) Free Car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor. We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Find out more and apply.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Project Manager Location: Ringwood, Hampshire, + Hybrid home working Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, Permanent role The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client s customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Oct 10, 2025
Full time
Project Manager Location: Ringwood, Hampshire, + Hybrid home working Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, Permanent role The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client s customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Project Manager Location: Ringwood, Hampshire, + Hybrid home working Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, Permanent role The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with our business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Oct 09, 2025
Full time
Project Manager Location: Ringwood, Hampshire, + Hybrid home working Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, Permanent role The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with our business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Rewards and Benefits on Offer. Highly competitive basic salary Healthcare scheme (dental included) 25 days holiday plus statutory Onsite parking Company pension scheme. Great opportunity to develop alongside a rapidly growing business. Full travel expense cover Working Hours: 8:15am 4:45pm Mon Thursday 8:15am 3pm Friday MTrec s New Opportunity; MTrec Technical are proudly partnering with our prestigious manufacturing client, based near Peterlee, with their plans for growth and expansion by recruiting a HSE Advisor to join their team. Our client is well established within their sector and are currently experiencing strong growth following their best financial year to date, fuelled by high demand for their products. You will be joining a very secure business, with fantastic opportunities to develop your skills alongside experienced industry professionals. If have a background within a fast-paced engineering/manufacturing environment in a relevant role, apply now for an immediate response The Job You ll Do; Provide legislative advice to the team on all matters relating to HSE to ensure compliance. Co-ordinate the Health, Safety and Environmental management system including monitoring and reviewing policy, procedures, risk assessments, COSHH register, method statements, etc. Assist with CDM activities at construction sites. Provide the relevant training on safety and environmental management, best practice and changes to policy and procedures. To complete inspections on a regular basis and ensure records are maintained in line with regulatory requirements. Monthly and quarterly internal and external reports, and any ad hoc reporting required. Keep individual CPD up to date Undertake any ad hoc projects/tasks as requested by the Group HSEQ Manager About You; Excellent communicator at all levels, both verbal and written. Proficient in the use of Microsoft Office applications such as forms and excel. Minimum two years in a full-time HSE role within a manufacturing environment. Organised, with an attention to detail and comfortable with working to deadlines in a fast-paced environment. Relevant qualifications (NEBOSH General Cert & Environmental Certs minimum). Auditing certifications for ISO 14001 Driving License Availability to travel within UK and occasionally Europe. Experience in a Health and Safety construction environment and/or NEBOSH Construction Cert/SMSTS. Experience with implementation and auditing with ISO 45001. Experience with the production of metal finished goods
Oct 08, 2025
Full time
Rewards and Benefits on Offer. Highly competitive basic salary Healthcare scheme (dental included) 25 days holiday plus statutory Onsite parking Company pension scheme. Great opportunity to develop alongside a rapidly growing business. Full travel expense cover Working Hours: 8:15am 4:45pm Mon Thursday 8:15am 3pm Friday MTrec s New Opportunity; MTrec Technical are proudly partnering with our prestigious manufacturing client, based near Peterlee, with their plans for growth and expansion by recruiting a HSE Advisor to join their team. Our client is well established within their sector and are currently experiencing strong growth following their best financial year to date, fuelled by high demand for their products. You will be joining a very secure business, with fantastic opportunities to develop your skills alongside experienced industry professionals. If have a background within a fast-paced engineering/manufacturing environment in a relevant role, apply now for an immediate response The Job You ll Do; Provide legislative advice to the team on all matters relating to HSE to ensure compliance. Co-ordinate the Health, Safety and Environmental management system including monitoring and reviewing policy, procedures, risk assessments, COSHH register, method statements, etc. Assist with CDM activities at construction sites. Provide the relevant training on safety and environmental management, best practice and changes to policy and procedures. To complete inspections on a regular basis and ensure records are maintained in line with regulatory requirements. Monthly and quarterly internal and external reports, and any ad hoc reporting required. Keep individual CPD up to date Undertake any ad hoc projects/tasks as requested by the Group HSEQ Manager About You; Excellent communicator at all levels, both verbal and written. Proficient in the use of Microsoft Office applications such as forms and excel. Minimum two years in a full-time HSE role within a manufacturing environment. Organised, with an attention to detail and comfortable with working to deadlines in a fast-paced environment. Relevant qualifications (NEBOSH General Cert & Environmental Certs minimum). Auditing certifications for ISO 14001 Driving License Availability to travel within UK and occasionally Europe. Experience in a Health and Safety construction environment and/or NEBOSH Construction Cert/SMSTS. Experience with implementation and auditing with ISO 45001. Experience with the production of metal finished goods
We are currently working in partnership with large education organisation, who are looking to appoint a HR Business Partner on a permanent, full-time basis. This is a 35-hour per week role (flexible working hours), based at the Head office in Birmingham with travel across multiple location and 2 days working from home. The salary is £40,000 FTE per annum (dependent on experience) plus an excellent benefits package. The ideal candidate will have extensive experience of providing expert HR advice to senior stakeholders, leading on complex employee relations cases, and supporting organisational change across multi-site environments. Duties will include (but are not limited to): Acting as the first point of contact for HR advice and support to senior leaders across multiple locations Leading complex employee relations casework, including disciplinaries, grievances, capability, and absence management Supporting organisational change, restructures, and workforce planning Overseeing safer recruitment processes Supporting payroll through HR system administration and authorisation of salaries, allowances, and absences Coaching and developing managers on people management, wellbeing, and HR best practice. Driving performance management processes and coordinating training for staff, including safeguarding Contributing to HR policy development, equality and diversity initiatives, and People projects Liaising with Finance on staffing and budget implications Experience required: Proven experience as a generalist HR professional in a multi-site environment (education or public sector desirable) Strong knowledge of employment law and HR best practice Experience managing employee relations casework and supporting organisational change Confidence in advising senior stakeholders and coaching managers Skills, knowledge and expertise required: Excellent communication, influencing and relationship management skills Strong IT and numeracy skills including HR/payroll systems Ability to work autonomously while collaborating effectively within a wider team Full clean driving licence and flexibility to travel across locations Rewards and Benefits: Competitive salary and pension scheme Funded professional qualifications and payment of professional fees (where eligible) Free lunch, refreshments, on-site parking, gym, pool, and yoga sessions Flexible working hours and generous annual leave (28 days + bank holidays + concessionary days) Employee Assistance Programme and health-related benefits (BHSF cashback, flu jabs, eyecare vouchers) Working hours: 35 hours per week, 9am-5pm(flexible), all year round. Please note that you require recent and relevant HR experience to apply for this role. The successful candidate must have strong generalist HR experience (ideally within education or multi-site environments), be confident advising at senior level, hold a full UK driving licence with flexibility to travel and its preferential if you already have an existing DBS check. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Oct 08, 2025
Full time
We are currently working in partnership with large education organisation, who are looking to appoint a HR Business Partner on a permanent, full-time basis. This is a 35-hour per week role (flexible working hours), based at the Head office in Birmingham with travel across multiple location and 2 days working from home. The salary is £40,000 FTE per annum (dependent on experience) plus an excellent benefits package. The ideal candidate will have extensive experience of providing expert HR advice to senior stakeholders, leading on complex employee relations cases, and supporting organisational change across multi-site environments. Duties will include (but are not limited to): Acting as the first point of contact for HR advice and support to senior leaders across multiple locations Leading complex employee relations casework, including disciplinaries, grievances, capability, and absence management Supporting organisational change, restructures, and workforce planning Overseeing safer recruitment processes Supporting payroll through HR system administration and authorisation of salaries, allowances, and absences Coaching and developing managers on people management, wellbeing, and HR best practice. Driving performance management processes and coordinating training for staff, including safeguarding Contributing to HR policy development, equality and diversity initiatives, and People projects Liaising with Finance on staffing and budget implications Experience required: Proven experience as a generalist HR professional in a multi-site environment (education or public sector desirable) Strong knowledge of employment law and HR best practice Experience managing employee relations casework and supporting organisational change Confidence in advising senior stakeholders and coaching managers Skills, knowledge and expertise required: Excellent communication, influencing and relationship management skills Strong IT and numeracy skills including HR/payroll systems Ability to work autonomously while collaborating effectively within a wider team Full clean driving licence and flexibility to travel across locations Rewards and Benefits: Competitive salary and pension scheme Funded professional qualifications and payment of professional fees (where eligible) Free lunch, refreshments, on-site parking, gym, pool, and yoga sessions Flexible working hours and generous annual leave (28 days + bank holidays + concessionary days) Employee Assistance Programme and health-related benefits (BHSF cashback, flu jabs, eyecare vouchers) Working hours: 35 hours per week, 9am-5pm(flexible), all year round. Please note that you require recent and relevant HR experience to apply for this role. The successful candidate must have strong generalist HR experience (ideally within education or multi-site environments), be confident advising at senior level, hold a full UK driving licence with flexibility to travel and its preferential if you already have an existing DBS check. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510
Oct 08, 2025
Full time
About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510
About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510
Oct 07, 2025
Full time
About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Oct 07, 2025
Full time
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Oct 06, 2025
Full time
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510
Oct 06, 2025
Full time
About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510
