Quality Assurance Officer

Quality Assurance Officer

PIB Employee Benefits consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications and employee benefits technology.

Are you passionate about maintaining high standards and making a real difference in the world of employee benefits?

We re looking for a detail-focused Quality Assurance Officer to join our team and help us deliver expert advice and outstanding service to our clients.

About the Role

As our Quality Assurance Officer, you ll play a key role in upholding the quality and compliance of our work as a leading employee benefits consultancy. Our teams advise clients on a range of employee benefits programmes, including group risk, healthcare, pensions, protection, and wellbeing.
Your mission will be to ensure that our advice and processes are consistently compliant, accurate, and of the highest quality.

What We re Looking For

You ll have a background in Quality Assurance within Employee Benefits or General Insurance, but we will also consider candidates with strong experience in Compliance, who are thorough, organised, and show attention to details as well as confident of working with data and processes.

Key Responsibilities

• Carry out regular quality assurance checks on key processes, such as client file reviews, benefit recommendation documentation, and internal workflows.
• Identify and log any issues, gaps, or areas of non-compliance, escalating where needed.
• Maintain accurate QA records and logs to support internal oversight and regulatory expectations.
• Help develop and refine QA checklists, scoring methods, and frameworks as the business evolves.
• Produce clear, actionable QA reports with summaries of findings, trends, and recommendations.
• Support the preparation of regular MI for internal teams and governance reporting.
• Track themes across QA activity to identify potential training or process improvement needs.
• Assist with reporting to the board and/or regulators, working closely with the Head of Operations and Head of Compliance.
• Help maintain compliance registers, checklists, and documentation in line with company requirements.
• Support the Compliance and Operations Team with routine tasks and admin.
• Assist with monitoring completion of mandatory compliance activity across teams.
• Take on occasional project work or ad-hoc compliance tasks as needed.
• Contribute ideas to improve QA processes and support a positive compliance culture.
• Work closely with operational teams to share findings and encourage best practice.

What You Will Get:

• A competitive salary and benefits package
• Be part of a supportive, expert team dedicated to delivering the best for our clients.
• Play a key role in shaping quality and compliance standards in the employee benefits sector.
• Enjoy opportunities for professional growth and development.

Why PIB Group?

PIB Group is one of the UK s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don t have to tick every box to apply if you bring fresh ideas and a drive to grow.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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