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Senior IT Support Technician 38-40,000 per annum + permanent benefits 5x a week on-site (Vauxhall, London) We're looking for a Senior IT Support Technician to join our growing IT team. In this role, you'll take ownership of complex IT issues, oversee day-to-day support operations, and help shape the future of our IT infrastructure. You'll also play a vital role in mentoring junior staff, ensuring best practices are followed, and driving continuous improvements across our systems and services. Key Responsibilities Provide advanced technical support for IT infrastructure, applications, and systems. Oversee IT helpdesk operations to ensure efficient service delivery. Design, implement, and maintain IT systems including servers, networks, and cloud solutions. Monitor system performance, proactively identifying and resolving issues. Implement IT best practices, policies, and procedures. Collaborate with external vendors on hardware, software, and cloud services. Deliver training sessions and user support on IT tools and best practices. Manage IT asset inventory and software licensing compliance. Mentor and support junior IT staff, sharing knowledge and expertise. Document procedures and maintain a knowledge base for the IT team. About You We're seeking someone with a strong technical background who thrives in problem-solving and enjoys working in a collaborative team environment. Essential Skills & Experience Degree in Information Technology, Computer Science, or equivalent experience. 5+ years in IT support with senior-level responsibilities. Strong knowledge of Microsoft Windows Server, Active Directory, and Azure. Hands-on experience with Microsoft 365, Intune, and related cloud services. Solid networking and hardware troubleshooting skills. Excellent communication and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). Why Join Us? A chance to take ownership and shape IT operations in a growing environment. Opportunities to develop your career with support for training and certifications. A collaborative and supportive team culture.