Internal Sales Manager

Internal Sales Manager - Westerham, Kent

French Fluency Essential

We are seeking a highly motivated and fluent French-speaking Internal Sales Manager to join our Sales department based in Westerham, Kent. This role is crucial for driving sales growth and profitability within a specified, diverse customer base across multiple countries and channels (including showrooms, contractors, and e-commerce). Your primary focus will be strategic telephone-based account development and customer retention, acting as the lead account manager for defined markets.

• Role Title: Internal Sales Manager
• Location: Westerham (with some required UK and occasional international travel)
• Salary: Circa 50,000 per annum
• Hours of Work: 37.5 hours per week
• Contract Type: Permanent, Full Time
• Reporting to: Head of DTC (with a dotted line to the Head of Retail)

Key Responsibilities

You will be responsible for driving commercial results and acting as the vital link between our international external sales teams and the head office.

• Account Development & Sales:

• Act as the lead account manager to increase turnover and profitability in line with the annual operating plan (AOP) within your defined markets.
• Execute outbound telephone/Teams activity to increase brand presence, deliver product training, and drive promotional participation.
• Manage a pipeline of contract projects to help deliver your annual target.

• Coordination & Support:
• Serve as the conduit between the external international team and head office stakeholders, providing internal support to the Head of European Sales and Regional Account Managers.
• Work closely with internal Customer Services and Marketing teams to promptly resolve supply, credit, product, or technical issues and provide support to drive brand exposure.
• Assist in managing all agent relationships and help deliver the annual channel plan for the EMEAA business.

• Strategy & Reporting:
• Work with the Head of Retail Sales to assess all geographic markets, balancing current/potential revenue and investment.
• Provide accurate monthly (and ad hoc) reporting on KPIs, market feedback, and progress towards strategic initiatives.
• Keep accurate records of all activity on the CRM system.

What You Will Already Have

• Language Fluency: Fluent in both English and French (written and verbal) is essential.
• Experience: Previous successful experience in a similar fast-paced internal sales or account development role.
• Sales Acumen: Proven ability to successfully negotiate customer agreements and develop long-term partnerships.
• Organisational Skills: Strong organisational skills with excellent accurate record-keeping and reporting capability, and the ability to manage multiple projects simultaneously.
• Mindset: A solution-focused mindset with the ability to prioritise effectively.
• Interpersonal Skills: Excellent relationship management skills; adaptable to all situations/individuals, communicative, and a strong team player.
• IT Proficiency: IT literate with good proficiency in Excel and PowerPoint.

If you are a talented sales professional ready to leverage your French fluency to drive significant growth in a key international region, apply now!

CROO