Tenancy Enforcement Officer

Job Title: Tenancy Enforcement Officer

Head Office Location: Brindley Place, Birmingham

Job Location: B1 2JB

Salary - 42,000- 750+ Car Allowance) per annum

Contract type - Permanent

Working hours - Full Time

Closing Date - 19/11/2025

About the role

As a vital member of our Localities team, you will take a leading role in tackling serious tenancy breaches and anti-social behaviour (ASB) across our communities. You ll ensure all actions are fully aligned with GreenSquareAccord s policies, legal requirements, and sector best practices.

This specialist position involves managing complex ASB cases from initial investigation through to resolution, including progressing cases through legal channels and representing the organisation in court when required.

Working collaboratively with internal teams and external partners, you ll play a key role in minimising the impact of ASB and safeguarding the wellbeing of our residents. In addition to handling high-level cases, you ll provide expert advice, guidance, and training to our Homes and Communities Teams supporting them in deploying early intervention strategies for lower-level tenancy concerns.

Your responsibilities will also include supporting victims and witnesses, preparing legal documentation, and participating in or leading multi-agency meetings. Your contribution will be essential in helping GreenSquareAccord deliver high-quality, customer-focused housing services while fostering safe, vibrant, and resilient communities.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

All applicants are required to submit a cover letter and CV detailing their experience in managing anti-social behaviour (ASB) cases and handling court proceedings within a housing context".

About you

You are a highly skilled and resilient housing professional with extensive experience in tenancy enforcement and managing anti-social behaviour (ASB) cases. With a strong understanding of housing legislation, legal frameworks, and court procedures, you re confident in preparing legal documents, instructing solicitors or counsel, and, when appropriate, representing your organisation in court.

You take a proactive, solution-focused approach, managing complex and often sensitive cases independently from beginning to end. You recognise the value of early intervention and holistic support, and you re committed to delivering positive outcomes for both residents and the wider community.

Collaboration is one of your strengths you work effectively with a wide range of internal teams and external partners. You re also a clear and empathetic communicator, able to engage confidently with victims, witnesses, and stakeholder organisations.

Above all, you embody the values of the GSA Way. You put customers first, thrive in team environments, and bring a commercially aware mindset to your social purpose. You re supportive, inquisitive, ambitious and ready to make a meaningful impact.

Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.

About us

GreenSquareAccord is one of the biggest social housing and care providers in England.

We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

Our purpose

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people - whether that s providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn t matter which role you are considering applying for, your work will help thousands of people build a better life.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site.

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Closing date for applications:

19-11-2025

For more information about this position please open the following document/s:

TenancyEnforcementOfficerJD.docx

GSARecruitmentPack(NonC&S).pdf