Senior Service Desk Analyst - 12 Month FTC Windows, ITIL, Agile, Active Directory Full-Time in the Southampton Office for the first 1 /2 months, then Hybrid. 37,000 - 42,000 We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. This role is ideal for a highly organised person with strong technical skills in enterprise IT environments. You'll be responsible for coordinating support activities, resolving escalated issues, driving continuous improvement, and ensuring service standards are consistently met or exceeded. Key Responsibilities: Act as the first point of contact and escalation for both ICT staff and end-users. Ensure incidents and service requests are logged, tracked, and resolved in a timely and professional manner. Produce regular reports on key incidents and trends, with analysis and recommendations. Support the implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. Assist with the introduction of new services and technologies into live support. Champion IT service best practices and contribute to evolving support standards and procedures. Technical Skills & Knowledge: Experience working in a Windows environment. Solid understanding of IT Service Management frameworks and tools (e.g. Cherwell). Experience with monitoring and management tools (e.g. SCCM, SCOM, PowerShell). Proficiency in Active Directory and device management platforms (e.g. Intune, DataJar). Familiarity with enterprise productivity platforms such as Office 365, OneDrive, and SharePoint. Experience in a busy enterprise-level IT Service Desk environment. Strong track record of delivering excellent IT support and customer service. Experience managing support requests, escalations, and vendor interactions. If you have the relevant skills for this role and are ready for the challenge, then please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Oct 19, 2025
Full time
Senior Service Desk Analyst - 12 Month FTC Windows, ITIL, Agile, Active Directory Full-Time in the Southampton Office for the first 1 /2 months, then Hybrid. 37,000 - 42,000 We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. This role is ideal for a highly organised person with strong technical skills in enterprise IT environments. You'll be responsible for coordinating support activities, resolving escalated issues, driving continuous improvement, and ensuring service standards are consistently met or exceeded. Key Responsibilities: Act as the first point of contact and escalation for both ICT staff and end-users. Ensure incidents and service requests are logged, tracked, and resolved in a timely and professional manner. Produce regular reports on key incidents and trends, with analysis and recommendations. Support the implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. Assist with the introduction of new services and technologies into live support. Champion IT service best practices and contribute to evolving support standards and procedures. Technical Skills & Knowledge: Experience working in a Windows environment. Solid understanding of IT Service Management frameworks and tools (e.g. Cherwell). Experience with monitoring and management tools (e.g. SCCM, SCOM, PowerShell). Proficiency in Active Directory and device management platforms (e.g. Intune, DataJar). Familiarity with enterprise productivity platforms such as Office 365, OneDrive, and SharePoint. Experience in a busy enterprise-level IT Service Desk environment. Strong track record of delivering excellent IT support and customer service. Experience managing support requests, escalations, and vendor interactions. If you have the relevant skills for this role and are ready for the challenge, then please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations click apply for full job details
Oct 19, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations click apply for full job details
Our client, a leading name in the fresh produce industry, is looking for a proactive and customer-focused IT Helpdesk Analyst to join their growing team. This is a fantastic opportunity for someone who thrives on solving problems, improving processes, and delivering exceptional IT support in a fast-paced environment. What you can expect: Salary: 29,000 - 34,000 per annum, depending on experience Full-time hours: Monday to Friday, 40 hours per week Annual leave: 33 days (including bank holidays) Office based Benefits: Company pension, life insurance, sick pay, on-site gym, on-site parking, and company events Work culture: A collaborative, supportive, and dynamic environment where new ideas are encouraged and teamwork is valued Rural office location What you will be doing: Manage and prioritise helpdesk tickets, ensuring timely and effective resolution of all IT support requests Deliver clear, friendly, and easy-to-understand support to users via email, phone, remote access, or in person Identify recurring issues and opportunities to automate or streamline manual processes, working closely with the wider IT team to implement solutions Maintain and improve IT documentation, training materials, and user guides to empower colleagues and promote self-service Accurately triage and escalate issues to internal IT specialists or external partners where necessary Build and maintain strong relationships with external IT service providers Keep detailed and accurate records of issues, resolutions, and system changes within the helpdesk system Support wider IT operations including systems administration and supplier contract management What we are looking for: Strong technical and administrative skills with a good understanding of IT support processes Confident in supporting both end-users and IT leadership Excellent communication skills with the ability to explain technical concepts clearly and simply A proactive problem-solver with a focus on customer service and teamwork Recruitment Direct Leominster Ltd is acting as an Employment Agency in relation to this vacancy. We are an Equal Opportunities Employer. In order to be considered for this role, you must be able to provide proof of your eligibility to work in the UK. If you do not hear back from us then please consider yourself unsuccessful this time.
Oct 18, 2025
Full time
Our client, a leading name in the fresh produce industry, is looking for a proactive and customer-focused IT Helpdesk Analyst to join their growing team. This is a fantastic opportunity for someone who thrives on solving problems, improving processes, and delivering exceptional IT support in a fast-paced environment. What you can expect: Salary: 29,000 - 34,000 per annum, depending on experience Full-time hours: Monday to Friday, 40 hours per week Annual leave: 33 days (including bank holidays) Office based Benefits: Company pension, life insurance, sick pay, on-site gym, on-site parking, and company events Work culture: A collaborative, supportive, and dynamic environment where new ideas are encouraged and teamwork is valued Rural office location What you will be doing: Manage and prioritise helpdesk tickets, ensuring timely and effective resolution of all IT support requests Deliver clear, friendly, and easy-to-understand support to users via email, phone, remote access, or in person Identify recurring issues and opportunities to automate or streamline manual processes, working closely with the wider IT team to implement solutions Maintain and improve IT documentation, training materials, and user guides to empower colleagues and promote self-service Accurately triage and escalate issues to internal IT specialists or external partners where necessary Build and maintain strong relationships with external IT service providers Keep detailed and accurate records of issues, resolutions, and system changes within the helpdesk system Support wider IT operations including systems administration and supplier contract management What we are looking for: Strong technical and administrative skills with a good understanding of IT support processes Confident in supporting both end-users and IT leadership Excellent communication skills with the ability to explain technical concepts clearly and simply A proactive problem-solver with a focus on customer service and teamwork Recruitment Direct Leominster Ltd is acting as an Employment Agency in relation to this vacancy. We are an Equal Opportunities Employer. In order to be considered for this role, you must be able to provide proof of your eligibility to work in the UK. If you do not hear back from us then please consider yourself unsuccessful this time.
A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for technology. 1st and 2nd Line technical support (phone, email and in person) Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Maintaining an orderly and tidy working environment for all areas under the control of the IT department. Documentation; procedures, configurations, training Maintenance of end user and meeting room equipment builds and processes Experience required Ideally 2 years' experience working in IT, ideally on a service or help desk. Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune Confident in supporting and communicating General understanding of LAN, WAN, DHCP, DNS We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Oct 18, 2025
Full time
A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for technology. 1st and 2nd Line technical support (phone, email and in person) Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Maintaining an orderly and tidy working environment for all areas under the control of the IT department. Documentation; procedures, configurations, training Maintenance of end user and meeting room equipment builds and processes Experience required Ideally 2 years' experience working in IT, ideally on a service or help desk. Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune Confident in supporting and communicating General understanding of LAN, WAN, DHCP, DNS We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations. The Role: Act as the first point of contact for IT support queries via ServiceNow Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V) Carry out basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence
Oct 18, 2025
Full time
Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations. The Role: Act as the first point of contact for IT support queries via ServiceNow Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V) Carry out basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence
Job Title: Junior Service Desk Administrator Location: Bournemouth, On site Salary: £30,000 - £35,000 About the Role: We're looking for a motivated Junior Service Desk Analyst to join a growing IT team in Bournemouth. This is an excellent opportunity for someone early in their career who's keen to develop hands-on experience in identity and access management within a supportive environment click apply for full job details
Oct 18, 2025
Full time
Job Title: Junior Service Desk Administrator Location: Bournemouth, On site Salary: £30,000 - £35,000 About the Role: We're looking for a motivated Junior Service Desk Analyst to join a growing IT team in Bournemouth. This is an excellent opportunity for someone early in their career who's keen to develop hands-on experience in identity and access management within a supportive environment click apply for full job details
IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance Are you currently working in IT support, providing first line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required. You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems. This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies The Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence
Oct 18, 2025
Full time
IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance Are you currently working in IT support, providing first line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required. You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems. This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies The Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence
IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
Oct 18, 2025
Full time
IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 18, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 18, 2025
Full time
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 18, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 18, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Oct 17, 2025
Full time
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Oct 17, 2025
Full time
Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
I am currently supporting a brilliant organisation in the heart of Hereford who are currently looking to bring in a new IT Helpdesk Engineer to help support their small internal team and staff providing 1st and 2nd Line Support . The successful candidate must be able to drive to site due the the location not being easily accessible via public transport. Job Title: IT Helpdesk Analyst Location: Hereford (Officer Based - Onsite everyday) Salary: Up to 34,000 Job Type: Permanent Start: ASAP Key Responsibilities: Manage and Prioritise the help desk ticket queue, assigning and completing workload efficiently based on business priorities in collaboration with the wider IT department. Deliver clear, responsive, and customer-focused support to all users (in-person, email, telephone, and remote tools), ensuring solutions are easy for users to understand and apply. Identify and Implement automation solutions to address recurring problem themes and eliminate redundant manual processes, working closely with the wider IT team. Maintain and Create training manuals, user guides, and documentation to improve overall user knowledge and self-service capabilities. Triage and Escalate issues accurately to the appropriate internal IT teams or external providers; actively manage day-to-day relationships with third-party vendors. Maintain accurate and detailed records of all issues and resolutions within the help desk system for comprehensive tracking and reporting. Assist with IT operations, including the administration of key systems and the management of third-party supplier contracts. If you are interested and happy to be onsite 5 days a week then please Apply! Please note this client is unable to offer any sponsorship - so the successful candidate must have the full right to work in the UK
Oct 17, 2025
Full time
I am currently supporting a brilliant organisation in the heart of Hereford who are currently looking to bring in a new IT Helpdesk Engineer to help support their small internal team and staff providing 1st and 2nd Line Support . The successful candidate must be able to drive to site due the the location not being easily accessible via public transport. Job Title: IT Helpdesk Analyst Location: Hereford (Officer Based - Onsite everyday) Salary: Up to 34,000 Job Type: Permanent Start: ASAP Key Responsibilities: Manage and Prioritise the help desk ticket queue, assigning and completing workload efficiently based on business priorities in collaboration with the wider IT department. Deliver clear, responsive, and customer-focused support to all users (in-person, email, telephone, and remote tools), ensuring solutions are easy for users to understand and apply. Identify and Implement automation solutions to address recurring problem themes and eliminate redundant manual processes, working closely with the wider IT team. Maintain and Create training manuals, user guides, and documentation to improve overall user knowledge and self-service capabilities. Triage and Escalate issues accurately to the appropriate internal IT teams or external providers; actively manage day-to-day relationships with third-party vendors. Maintain accurate and detailed records of all issues and resolutions within the help desk system for comprehensive tracking and reporting. Assist with IT operations, including the administration of key systems and the management of third-party supplier contracts. If you are interested and happy to be onsite 5 days a week then please Apply! Please note this client is unable to offer any sponsorship - so the successful candidate must have the full right to work in the UK
1st Line Service Desk Analyst Day Rate: Up to £150 IR35 Status: Inside IR35 Location: Leeds City Centre - Hybrid, 3 days in Leeds/2 days remote An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitoring ticketing systems Provide excellent customer service and ensure a positive user experience Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex issues Experience Required: Experience in a 1st line support role Experience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory Experience with InTune is desirable but not essential Be able to provide excellent customer service. Strong written and verbal communication skills The ability to work independently as well as in a team. If you are interested and would like to hear more, please get in contact today. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
Oct 17, 2025
Contractor
1st Line Service Desk Analyst Day Rate: Up to £150 IR35 Status: Inside IR35 Location: Leeds City Centre - Hybrid, 3 days in Leeds/2 days remote An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitoring ticketing systems Provide excellent customer service and ensure a positive user experience Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex issues Experience Required: Experience in a 1st line support role Experience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory Experience with InTune is desirable but not essential Be able to provide excellent customer service. Strong written and verbal communication skills The ability to work independently as well as in a team. If you are interested and would like to hear more, please get in contact today. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
Business Analyst - SAP S4HANA Location: Bradford, UK (Hybrid: 3 days on-site) Contract: 6 Months Rate: Circa 300 - 370/day Inside IR35 (UMB) We are seeking an experienced and self-starting Business Analyst to drive a critical transformation program. You'll bridge business process needs with technology delivery in the Water/Utilities sector. Key Requirements: Domain: Strong experience in the Water/Utilities sector is essential. Systems: Proven expertise with SAP S4HANA and/or MS Dynamics . Methodology: Expert in both Agile (User Stories, Scrum, Jira) and Waterfall methods. Focus: Core knowledge of Customer and Work Management processes. Tools: Must have practical experience with PowerBI, Tableau, and Jira Service Desk . Impact: Ability to manage senior stakeholders and drive process innovation. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Oct 17, 2025
Contractor
Business Analyst - SAP S4HANA Location: Bradford, UK (Hybrid: 3 days on-site) Contract: 6 Months Rate: Circa 300 - 370/day Inside IR35 (UMB) We are seeking an experienced and self-starting Business Analyst to drive a critical transformation program. You'll bridge business process needs with technology delivery in the Water/Utilities sector. Key Requirements: Domain: Strong experience in the Water/Utilities sector is essential. Systems: Proven expertise with SAP S4HANA and/or MS Dynamics . Methodology: Expert in both Agile (User Stories, Scrum, Jira) and Waterfall methods. Focus: Core knowledge of Customer and Work Management processes. Tools: Must have practical experience with PowerBI, Tableau, and Jira Service Desk . Impact: Ability to manage senior stakeholders and drive process innovation. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Sevenoaks School is currently seeking to appoint an Assistant IT Support Analyst (Full-time, all year round). We are looking for someone who has the ability to take a logical, consistent approach to solving problems, including diagnosis and testing and does so with a calm and professional approach. The successful individual will take responsibility for service desk calls, owning them to the point of resolution. Familiarity with a range of technologies (e.g. Windows, iOS, Android, AV equipment) is desirable. Please see Job Description for full details about the role. Please Note If you wish to be considered for this role, please contact Sophie Ved from Franklin Bates on the following email address, . The closing date for applications is 26/10/2025 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline. At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds. Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children's Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check.
Oct 17, 2025
Full time
Sevenoaks School is currently seeking to appoint an Assistant IT Support Analyst (Full-time, all year round). We are looking for someone who has the ability to take a logical, consistent approach to solving problems, including diagnosis and testing and does so with a calm and professional approach. The successful individual will take responsibility for service desk calls, owning them to the point of resolution. Familiarity with a range of technologies (e.g. Windows, iOS, Android, AV equipment) is desirable. Please see Job Description for full details about the role. Please Note If you wish to be considered for this role, please contact Sophie Ved from Franklin Bates on the following email address, . The closing date for applications is 26/10/2025 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline. At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds. Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children's Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check.
Join a leading independent technology and services provider as a First Line Analyst L2 Job Overview: If you are rota'd to work a Saturday or Sunday you will get a Lieu Day off the following week between Tuesday and Friday as allocated by the Team Leader. Once fully trained and operational you will be working 2 days from the Nottingham office and 3 days at home. Training: Training will be on the job side by side shadowing on site in the Nottingham office for 2 weeks as a minimum until you are comfortable and able to work with minimal support.Workload: There are 6 Analysts on the team sharing a workload of approx. 1000 calls and 700 emails a month. Location: (Onsite) Pheonix House Colliers Way, Phoenix Business park - Nottingham Daily Rate: £16.35/Hr through UMB £12.60/Hr Basic PAYE £14.31/Hr premium PAYE Contract Length: 6 months Desk Operational Hours: 7am until 7pm on a 7.5 hour rolling shift basis as outlined below Monday to Friday: 07:00 - 15:30 08:00 - 16:30 08:30 - 17:00 09:00 - 17:30 10:30 - 19:00 Saturday and Sunday:07:00 - 15:3010:30 - 19:00 Start Date: ASAP Key Responsibilities Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly possible. Following knowledge processes for onwards assignment. Updating existing knowledge where processes have changed and creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written capability with comprehension. Ideally, a proven track record in a contact center environment but not essential. Ability to handle conflict Ability to be flexible and adaptable to change, even if it is a total surprise. Focus on the customer experience. Team player with the ability to focus on the team progression and not just your own. Reliable with good timekeeping. Confidence to speak up and question the Status Quo in a healthy manner. Pattern recognition to spot trends. Ability to learn new software. Able to receive feedback well. Ability to improve your own learning. Key Requirements Be able to answer a call within 30 seconds across the team. Have an abandoned call rate of less than 5% across the team. Be able to answer an email within 1 hour across the team. Score more than 90% on Quality Evaluations across the team How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 17, 2025
Contractor
Join a leading independent technology and services provider as a First Line Analyst L2 Job Overview: If you are rota'd to work a Saturday or Sunday you will get a Lieu Day off the following week between Tuesday and Friday as allocated by the Team Leader. Once fully trained and operational you will be working 2 days from the Nottingham office and 3 days at home. Training: Training will be on the job side by side shadowing on site in the Nottingham office for 2 weeks as a minimum until you are comfortable and able to work with minimal support.Workload: There are 6 Analysts on the team sharing a workload of approx. 1000 calls and 700 emails a month. Location: (Onsite) Pheonix House Colliers Way, Phoenix Business park - Nottingham Daily Rate: £16.35/Hr through UMB £12.60/Hr Basic PAYE £14.31/Hr premium PAYE Contract Length: 6 months Desk Operational Hours: 7am until 7pm on a 7.5 hour rolling shift basis as outlined below Monday to Friday: 07:00 - 15:30 08:00 - 16:30 08:30 - 17:00 09:00 - 17:30 10:30 - 19:00 Saturday and Sunday:07:00 - 15:3010:30 - 19:00 Start Date: ASAP Key Responsibilities Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly possible. Following knowledge processes for onwards assignment. Updating existing knowledge where processes have changed and creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written capability with comprehension. Ideally, a proven track record in a contact center environment but not essential. Ability to handle conflict Ability to be flexible and adaptable to change, even if it is a total surprise. Focus on the customer experience. Team player with the ability to focus on the team progression and not just your own. Reliable with good timekeeping. Confidence to speak up and question the Status Quo in a healthy manner. Pattern recognition to spot trends. Ability to learn new software. Able to receive feedback well. Ability to improve your own learning. Key Requirements Be able to answer a call within 30 seconds across the team. Have an abandoned call rate of less than 5% across the team. Be able to answer an email within 1 hour across the team. Score more than 90% on Quality Evaluations across the team How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection
Oct 17, 2025
Full time
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection
