W Talent, part of W Executive, is a forward-thinking recruitment agency dedicated to placing top talent across the UK. Due to continued success and rapid growth across our UK offices, W Talent is now expanding the Sheffield team! If you are an ambitious, customer-focused Recruitment Consultant, Senior Consultant, or Business Manager with proven experience in engineering, manufacturing, technical sales, or warehousing, we'd love to hear from you. Why Join the W Group It's an exciting story to be part of - W Group has been officially recognised by Staffing Industry Analysts as the fastest-growing staffing company in the world, achieving 74.3% growth in just one year. This success has been made possible by the consistent results delivered by W Talent, W Executive, and the wider W Group for both clients and candidates. About the Role As a Recruitment Specialist, you'll be responsible for identifying and securing top talent within your dedicated market. You will build and maintain strong relationships with clients to understand their hiring needs, providing a tailored and bespoke solution. This role offers an excellent opportunity to work in a dynamic, high-demand sector, allowing you to develop long-lasting partnerships with both clients and candidates while contributing to the continued growth of W Talent. Key Responsibilities Sourcing and screening professionals to match client requirements. Building and maintaining strong relationships with clients to understand their recruitment needs and offering a tailored solution. Writing compelling job adverts and reviewing CVs to ensure the best fit for both client and candidate. Conducting interviews and managing the 360-recruitment process from start to finish. Proactively engaging with new clients and identifying new business opportunities within the region. Maintaining and updating candidate databases with accurate information. Key Requirements Previous 360 recruitment experience within the engineering, manufacturing, technical sales, or warehousing sectors. Strong interpersonal and communication skills with a customer-focused approach. A self-motivated, results-driven attitude and the ability to thrive in a fast-paced environment. Confidence in building and nurturing relationships with clients and candidates. A drive to achieve and exceed targets, with a genuine passion for career development. Salary and Benefits A competitive salary alongside a lucrative, uncapped commission structure. Flexible working arrangements, including the option for some remote work. Ongoing training and professional development opportunities. Clear career progression pathways within a rapidly growing business. Regular team-building events and social activities. Annual recognition events and performance-based incentives. Apply Now If you're ready to take the next step in your recruitment career and join a dynamic, high-performing team, we'd love to hear from you. For a confidential conversation, please contact Glyn Dobb at W Talent, or simply submit your application today.
Oct 18, 2025
Full time
W Talent, part of W Executive, is a forward-thinking recruitment agency dedicated to placing top talent across the UK. Due to continued success and rapid growth across our UK offices, W Talent is now expanding the Sheffield team! If you are an ambitious, customer-focused Recruitment Consultant, Senior Consultant, or Business Manager with proven experience in engineering, manufacturing, technical sales, or warehousing, we'd love to hear from you. Why Join the W Group It's an exciting story to be part of - W Group has been officially recognised by Staffing Industry Analysts as the fastest-growing staffing company in the world, achieving 74.3% growth in just one year. This success has been made possible by the consistent results delivered by W Talent, W Executive, and the wider W Group for both clients and candidates. About the Role As a Recruitment Specialist, you'll be responsible for identifying and securing top talent within your dedicated market. You will build and maintain strong relationships with clients to understand their hiring needs, providing a tailored and bespoke solution. This role offers an excellent opportunity to work in a dynamic, high-demand sector, allowing you to develop long-lasting partnerships with both clients and candidates while contributing to the continued growth of W Talent. Key Responsibilities Sourcing and screening professionals to match client requirements. Building and maintaining strong relationships with clients to understand their recruitment needs and offering a tailored solution. Writing compelling job adverts and reviewing CVs to ensure the best fit for both client and candidate. Conducting interviews and managing the 360-recruitment process from start to finish. Proactively engaging with new clients and identifying new business opportunities within the region. Maintaining and updating candidate databases with accurate information. Key Requirements Previous 360 recruitment experience within the engineering, manufacturing, technical sales, or warehousing sectors. Strong interpersonal and communication skills with a customer-focused approach. A self-motivated, results-driven attitude and the ability to thrive in a fast-paced environment. Confidence in building and nurturing relationships with clients and candidates. A drive to achieve and exceed targets, with a genuine passion for career development. Salary and Benefits A competitive salary alongside a lucrative, uncapped commission structure. Flexible working arrangements, including the option for some remote work. Ongoing training and professional development opportunities. Clear career progression pathways within a rapidly growing business. Regular team-building events and social activities. Annual recognition events and performance-based incentives. Apply Now If you're ready to take the next step in your recruitment career and join a dynamic, high-performing team, we'd love to hear from you. For a confidential conversation, please contact Glyn Dobb at W Talent, or simply submit your application today.
What we offer you: • Excellent commissions with no cap! • No commercial experience required - we provide one of the best sales training programs • A career plan with constant opportunities for advancement Recognized as a "Top Employer 2024", Verisure offers an exciting opportunity to join our team as a SALES ADVISOR Joining the Verisure adventure as a SALES ADVISOR means: Being trained in the best sales techniques, earning an attractive salary with uncapped commissions, growing your career in a fast-paced environment and being part of a close-knit sales team while protecting what matters most to our clients in both residential and business. And on top, getting a comprehensive sales training from A to Z at the Verisure Academy. Ready to succeed? After completing your sales training, you'll develop your client portfolio by leveraging our advertising campaigns and your own prospecting efforts to market our services and secure new clients. Our Benefits: • Uncapped commissions ! Over half of our salespeople earn an average of £3,800 gross per month, and our top 10% earn over £6,000 gross per month • Exciting challenges throughout the year (trips to Miami, Thailand, Dominican Republic and other exotic destinations, iPhones, gift cards ) • A company car with fuel card starting as of the 5th month • One of the best sales training programs! • A solid career path with excellent growth opportunities • A permanent contract with a guaranteed minimum salary • And numerous perks (Mobile phone, Bupa health insurance, pension plan ) You'll also receive scheduled appointments with potential clients provided by our marketing teams, as well as regular support from your manager. What we expect from you as a SALES ADVISOR? An unlimited drive for success, a passion for sales, an incredible team spirit, a professional and customer-focused attitude, and a determination to protect what really matters. A minimum of 2 years of work experience is needed to be considered for this role. Sales experience is a plus but not needed. A valid driving license (0-3 points) is required as you will be visiting our prospective clients. We will also conduct a DBS check (fully covered by us) before you join. You will need to use your own vehicle for the first 4 months.You will receive compensation for expenses incurred. Verisure is an inclusive disability-friendly and disability-positive company, and our positions are open to people with disabilities. EXECUTIVE, CONSULTANT, ASSOCIATE, REPRESENTATIVE AGENT, SALES, DEVELOPMENT MANAGER, MANAGER,
Oct 18, 2025
Full time
What we offer you: • Excellent commissions with no cap! • No commercial experience required - we provide one of the best sales training programs • A career plan with constant opportunities for advancement Recognized as a "Top Employer 2024", Verisure offers an exciting opportunity to join our team as a SALES ADVISOR Joining the Verisure adventure as a SALES ADVISOR means: Being trained in the best sales techniques, earning an attractive salary with uncapped commissions, growing your career in a fast-paced environment and being part of a close-knit sales team while protecting what matters most to our clients in both residential and business. And on top, getting a comprehensive sales training from A to Z at the Verisure Academy. Ready to succeed? After completing your sales training, you'll develop your client portfolio by leveraging our advertising campaigns and your own prospecting efforts to market our services and secure new clients. Our Benefits: • Uncapped commissions ! Over half of our salespeople earn an average of £3,800 gross per month, and our top 10% earn over £6,000 gross per month • Exciting challenges throughout the year (trips to Miami, Thailand, Dominican Republic and other exotic destinations, iPhones, gift cards ) • A company car with fuel card starting as of the 5th month • One of the best sales training programs! • A solid career path with excellent growth opportunities • A permanent contract with a guaranteed minimum salary • And numerous perks (Mobile phone, Bupa health insurance, pension plan ) You'll also receive scheduled appointments with potential clients provided by our marketing teams, as well as regular support from your manager. What we expect from you as a SALES ADVISOR? An unlimited drive for success, a passion for sales, an incredible team spirit, a professional and customer-focused attitude, and a determination to protect what really matters. A minimum of 2 years of work experience is needed to be considered for this role. Sales experience is a plus but not needed. A valid driving license (0-3 points) is required as you will be visiting our prospective clients. We will also conduct a DBS check (fully covered by us) before you join. You will need to use your own vehicle for the first 4 months.You will receive compensation for expenses incurred. Verisure is an inclusive disability-friendly and disability-positive company, and our positions are open to people with disabilities. EXECUTIVE, CONSULTANT, ASSOCIATE, REPRESENTATIVE AGENT, SALES, DEVELOPMENT MANAGER, MANAGER,
At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement, and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? then join our at our well-established award-winning Derby branch as a Recruitment Consultant (Senior, Executive or Principal) to manage and grow a desk that recruits permanent vacancies across all sectors. As a 360 Recruitment Consultant you are supported by our advanced technology systems. At Blue Arrow we embrace hybrid working and offer our people the flexibility to work from home for a proportion of their week after onboarding and performing. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities as a Permanent Recruitment Consultant will include: Identifying client leads and making business to business outbound B2B sales calls Developing exisitng, lapsed and new client relationships Sales activities and working to targets Travelling to visit clients for meetings so you will ideally be a driver and have access to your own car Sourcing and recruiting staff for permanent vacancies Negotiating, offering solutions and overcoming objections Working from the Derby branch offices with a great team twice a week and the rest homebased Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: Salary basic up to 33k + bonus Hybrid working from home 3 days and the Derby office twice a week (Tuesday & Wednesday) Performance based quarterly salary reviews and clear career path Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app Your Birthday off and you can buy extra holidays Fully paid day off for charity work of your choice Wide range of flexible and lifestyle benefits Long service and recognition awards Ongoing training and development Opportunity to enjoy trips for Gold Award Winners Team of 13 including a very experienced and supportive Branch Manager Proud to be an inclusive and equitable employer We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co. Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here (url removed)>
Oct 18, 2025
Full time
At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement, and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? then join our at our well-established award-winning Derby branch as a Recruitment Consultant (Senior, Executive or Principal) to manage and grow a desk that recruits permanent vacancies across all sectors. As a 360 Recruitment Consultant you are supported by our advanced technology systems. At Blue Arrow we embrace hybrid working and offer our people the flexibility to work from home for a proportion of their week after onboarding and performing. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities as a Permanent Recruitment Consultant will include: Identifying client leads and making business to business outbound B2B sales calls Developing exisitng, lapsed and new client relationships Sales activities and working to targets Travelling to visit clients for meetings so you will ideally be a driver and have access to your own car Sourcing and recruiting staff for permanent vacancies Negotiating, offering solutions and overcoming objections Working from the Derby branch offices with a great team twice a week and the rest homebased Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: Salary basic up to 33k + bonus Hybrid working from home 3 days and the Derby office twice a week (Tuesday & Wednesday) Performance based quarterly salary reviews and clear career path Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app Your Birthday off and you can buy extra holidays Fully paid day off for charity work of your choice Wide range of flexible and lifestyle benefits Long service and recognition awards Ongoing training and development Opportunity to enjoy trips for Gold Award Winners Team of 13 including a very experienced and supportive Branch Manager Proud to be an inclusive and equitable employer We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co. Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here (url removed)>
Job Title: Facilities Director - Building Services Reporting to: Managing Director Location: London, United Kingdom Job Purpose To lead the day-to-day delivery of the Business. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the Business. Lead company and statutory Health, Safety and Quality compliance and standards Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviour's are displayed at all times Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans Deliver customer retention and win new business Own talent management from people development through to succession planning for accounts Actively participate in the development of new sales pipeline and actively lead new business development activities Key Responsibilities Quality and Safety Management Monitors and identifies areas for improvement as a matter of course Creates a culture of exceptional quality and innovation Sets an example of exceptional standards in all activities, language and communications Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and investigations People Management Ensures the team has the skills and motivation to carry out their roles to the best of their abilities Is constantly visible and accessible to the team Ensures that all-level staff complete the required mandatory training Ensures all staff are appraised annually and all managers are formally trained in the business appraisal process, and from this development plans put in place and followed through No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance Trains, develops and directs team members ensuring a culture of continual development Builds a robust succession plan for accounts, using management development programmes and local development activities Customer Relations Represents business in a professional and credible manner to customers and the public Builds and develops high-level customer relationships with customers through fully understanding their needs and demands Focuses on ensuring excellent service levels are maintained at all times Is accessible and responsive to customers at all times Business Development and Marketing Participates in bid/business development activity Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU Operational Management Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities Ensures high site standards including front and back of house areas Ensures that we live up to the business values and behaviour's and that the service offering is at all times fully evidenced on all sites Takes leadership of mobilization and transition activity to ensure that business and customer expectations are met Financial & Asset Management Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships Experience, Knowledge, Skills and Abilities Proven track record operating in a senior or executive management role which has included responsibility for product, culture, people and business growth Dealing with a range of people from junior to senior level including site employees, suppliers and customers Worked within a matrix organisation Commercial awareness Business acumen Strong influencing skills Ability to understand commercial and financial metrics Internal and external client management Honed networking skills Previous experience and Industry knowledge in critical environment and one or more of the following: M&E, facilities management, projects, building services Excellent presentation skills - written, verbal and presentation Highly developed interpersonal and communication skills Driven and motivated by a fast paced, high growth environment Demonstrates executive presence Influencing skills Conscious and methodical in approach An excellent relationship builder Ability to inspire confidence High degree of integrity and sincerity Highly motivated and self-aware Highly organised with attention to detail Ability to understand complex situations Results focused
Oct 18, 2025
Full time
Job Title: Facilities Director - Building Services Reporting to: Managing Director Location: London, United Kingdom Job Purpose To lead the day-to-day delivery of the Business. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the Business. Lead company and statutory Health, Safety and Quality compliance and standards Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviour's are displayed at all times Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans Deliver customer retention and win new business Own talent management from people development through to succession planning for accounts Actively participate in the development of new sales pipeline and actively lead new business development activities Key Responsibilities Quality and Safety Management Monitors and identifies areas for improvement as a matter of course Creates a culture of exceptional quality and innovation Sets an example of exceptional standards in all activities, language and communications Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and investigations People Management Ensures the team has the skills and motivation to carry out their roles to the best of their abilities Is constantly visible and accessible to the team Ensures that all-level staff complete the required mandatory training Ensures all staff are appraised annually and all managers are formally trained in the business appraisal process, and from this development plans put in place and followed through No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance Trains, develops and directs team members ensuring a culture of continual development Builds a robust succession plan for accounts, using management development programmes and local development activities Customer Relations Represents business in a professional and credible manner to customers and the public Builds and develops high-level customer relationships with customers through fully understanding their needs and demands Focuses on ensuring excellent service levels are maintained at all times Is accessible and responsive to customers at all times Business Development and Marketing Participates in bid/business development activity Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU Operational Management Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities Ensures high site standards including front and back of house areas Ensures that we live up to the business values and behaviour's and that the service offering is at all times fully evidenced on all sites Takes leadership of mobilization and transition activity to ensure that business and customer expectations are met Financial & Asset Management Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships Experience, Knowledge, Skills and Abilities Proven track record operating in a senior or executive management role which has included responsibility for product, culture, people and business growth Dealing with a range of people from junior to senior level including site employees, suppliers and customers Worked within a matrix organisation Commercial awareness Business acumen Strong influencing skills Ability to understand commercial and financial metrics Internal and external client management Honed networking skills Previous experience and Industry knowledge in critical environment and one or more of the following: M&E, facilities management, projects, building services Excellent presentation skills - written, verbal and presentation Highly developed interpersonal and communication skills Driven and motivated by a fast paced, high growth environment Demonstrates executive presence Influencing skills Conscious and methodical in approach An excellent relationship builder Ability to inspire confidence High degree of integrity and sincerity Highly motivated and self-aware Highly organised with attention to detail Ability to understand complex situations Results focused
About the Role We are seeking an experienced Lead Talent Management Consultant to take a central role in shaping and driving the talent development strategies of our client based in Bristol. This is a unique opportunity to lead high impact initiatives, design and deliver innovative programmes, and act as a trusted advisor to senior stakeholders within a dynamic and forward-looking environment. This role combines strategic talent management, leadership of learning and development programmes, and team management responsibilities, all with the aim of building a culture of continuous learning and high performance. This is a hybrid role, based 2-3 days onsite in Bristol. Key Responsibilities Develop and deliver talent initiatives, frameworks and programmes including talent pipelines, succession planning, and contribution frameworks. Partner with senior stakeholders to align talent development with business priorities and evolving skills needs. Support performance management initiatives that drive growth, accountability and effective feedback, incorporating future-focused tools and practices. Ensure continuous improvement by maintaining strong feedback loops between the business and People Development teams. Collaborate with L&D colleagues to design and deliver engaging, blended learning programmes. Lead the design and delivery of skills academies and capability building initiatives across diverse professional groups. Create learning interventions that enhance commercial acumen and future focused skills. Lead, mentor, and coach team members to foster collaboration, innovation and delivery excellence. Contribute as part of the Senior Leadership Team, embedding data driven decision making and commercial awareness across the function. Support cross-functional projects as part of the extended People Leadership Team. Build trusted relationships with senior leaders and managers, providing expertise in all areas of talent management and performance. Leverage external networks and providers to bring best-in-class thinking into the organisation. Use people data, dashboards and analytics to inform decision making, measure impact and demonstrate return on investment. Produce reports, business cases and success stories to support strategy and stakeholder buy-in. Ensure equality, diversity and inclusion principles are embedded in all talent and learning initiatives. Align talent development activities with wider strategic priorities and future skills requirements. About You Proven experience in talent management, learning and development, or organisational development within a complex or matrixed environment. Strong knowledge of performance management, succession planning, contribution frameworks and learning strategy. Demonstrated leadership and team management skills. Comfortable with data, analytics, and using insight to drive improvement. Excellent stakeholder management and influencing skills. Commercial awareness and the ability to connect people development with business performance. Growth mindset with the ability to foster a culture of continuous learning. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Oct 18, 2025
Full time
About the Role We are seeking an experienced Lead Talent Management Consultant to take a central role in shaping and driving the talent development strategies of our client based in Bristol. This is a unique opportunity to lead high impact initiatives, design and deliver innovative programmes, and act as a trusted advisor to senior stakeholders within a dynamic and forward-looking environment. This role combines strategic talent management, leadership of learning and development programmes, and team management responsibilities, all with the aim of building a culture of continuous learning and high performance. This is a hybrid role, based 2-3 days onsite in Bristol. Key Responsibilities Develop and deliver talent initiatives, frameworks and programmes including talent pipelines, succession planning, and contribution frameworks. Partner with senior stakeholders to align talent development with business priorities and evolving skills needs. Support performance management initiatives that drive growth, accountability and effective feedback, incorporating future-focused tools and practices. Ensure continuous improvement by maintaining strong feedback loops between the business and People Development teams. Collaborate with L&D colleagues to design and deliver engaging, blended learning programmes. Lead the design and delivery of skills academies and capability building initiatives across diverse professional groups. Create learning interventions that enhance commercial acumen and future focused skills. Lead, mentor, and coach team members to foster collaboration, innovation and delivery excellence. Contribute as part of the Senior Leadership Team, embedding data driven decision making and commercial awareness across the function. Support cross-functional projects as part of the extended People Leadership Team. Build trusted relationships with senior leaders and managers, providing expertise in all areas of talent management and performance. Leverage external networks and providers to bring best-in-class thinking into the organisation. Use people data, dashboards and analytics to inform decision making, measure impact and demonstrate return on investment. Produce reports, business cases and success stories to support strategy and stakeholder buy-in. Ensure equality, diversity and inclusion principles are embedded in all talent and learning initiatives. Align talent development activities with wider strategic priorities and future skills requirements. About You Proven experience in talent management, learning and development, or organisational development within a complex or matrixed environment. Strong knowledge of performance management, succession planning, contribution frameworks and learning strategy. Demonstrated leadership and team management skills. Comfortable with data, analytics, and using insight to drive improvement. Excellent stakeholder management and influencing skills. Commercial awareness and the ability to connect people development with business performance. Growth mindset with the ability to foster a culture of continuous learning. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology provides a strategic and transformational University-wide approach, designing and delivering services to enable learning and teaching, research, and innovation, with a focus on continuously improving the student and staff experiences. The Director of Technology Services is a pivotal role for Digital & Technology, working in partnership with the Chief Digital Officer and wider Senior Leadership Team, responsible for driving credibility with the business, and shaping the future technology landscape across our core infrastructure, AV, service management and cybersecurity. This role offers a unique opportunity to make a significant impact and change the way UAL operates, providing leadership and guidance to the Technology team, along with bringing innovative ideas to enhance the foundations for the Technology, guiding our strategy and delivery. In recent years, we have made significant investment across our network infrastructure, telephony, cybersecurity capability and AV to ensure we are enabling our students, academics and professional staff. Looking forward, the successful candidate will have oversight of key investment areas including hosting and storage and identity management, as well as working in partnership with the wider team on areas such as Data and AI. The role has functional oversight for more than 100 team members, and you will foster an open and inclusive, high-performance culture, identifying opportunities to improve our ways of working and multi-disciplinary approach to deliver continuous improvement of our foundational services. Experience A background of working in IT senior management positions, with experience of delivering operational services across complex environments Proven track record in driving, leading and managing high performing teams. Demonstrable experience of driving and championing new ways of working at scale Extensive experience of working collaboratively with senior leadership colleagues to achieve a common strategy Excellent communication skills and the ability to communicate and collaborate effectively with colleagues at all levels of an organisation, whether non-technical or technical Experience of working within a Higher Education environment is desirable but not essential. UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including: Competitive salary of circa £100,000 per annum, dependant on experience 34 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of full maternity or paternity pay HAYS have been retained by University of the Arts London to manage the search and recruitment for this role. For all enquiries, please contact Joel Mundy, Business Director. Please apply online via the application portal with your current CV (No cover letter required). Candidates who meet the criteria will be contacted for further discussion and to progress their application.
Oct 18, 2025
Full time
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology provides a strategic and transformational University-wide approach, designing and delivering services to enable learning and teaching, research, and innovation, with a focus on continuously improving the student and staff experiences. The Director of Technology Services is a pivotal role for Digital & Technology, working in partnership with the Chief Digital Officer and wider Senior Leadership Team, responsible for driving credibility with the business, and shaping the future technology landscape across our core infrastructure, AV, service management and cybersecurity. This role offers a unique opportunity to make a significant impact and change the way UAL operates, providing leadership and guidance to the Technology team, along with bringing innovative ideas to enhance the foundations for the Technology, guiding our strategy and delivery. In recent years, we have made significant investment across our network infrastructure, telephony, cybersecurity capability and AV to ensure we are enabling our students, academics and professional staff. Looking forward, the successful candidate will have oversight of key investment areas including hosting and storage and identity management, as well as working in partnership with the wider team on areas such as Data and AI. The role has functional oversight for more than 100 team members, and you will foster an open and inclusive, high-performance culture, identifying opportunities to improve our ways of working and multi-disciplinary approach to deliver continuous improvement of our foundational services. Experience A background of working in IT senior management positions, with experience of delivering operational services across complex environments Proven track record in driving, leading and managing high performing teams. Demonstrable experience of driving and championing new ways of working at scale Extensive experience of working collaboratively with senior leadership colleagues to achieve a common strategy Excellent communication skills and the ability to communicate and collaborate effectively with colleagues at all levels of an organisation, whether non-technical or technical Experience of working within a Higher Education environment is desirable but not essential. UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including: Competitive salary of circa £100,000 per annum, dependant on experience 34 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of full maternity or paternity pay HAYS have been retained by University of the Arts London to manage the search and recruitment for this role. For all enquiries, please contact Joel Mundy, Business Director. Please apply online via the application portal with your current CV (No cover letter required). Candidates who meet the criteria will be contacted for further discussion and to progress their application.
Job Title: HR Manager / Advisor Location: Potters Bar, Hertfordshire Salary : Up to 45,000 FTE (pro rata, depending on experience) Job type : Permanent, Part-Time, 3-4 days per week (Flexible Hours Available) Are you an experienced HR professional looking for a part-time role that combines strategic influence with hands-on delivery? Our client is offering an exciting opportunity to join a successful SME with a growing international footprint, supporting their teams in the UK and Belgium. Our client is an independently owned business that has built a reputation for providing the highest quality products and solutions for global manufacturers since 1943. They have achieved multiple certifications, approvals, and industry accreditations, and all their companies hold BS EN ISO 9001, making them the preferred precision metals supplier for a wide range of manufacturing sectors. Reporting directly to the Managing Director, you will play a vital role in shaping and implementing people strategies that align with our clients' organisation's ambitions. This is a standalone, generalist HR position - ideal for someone who thrives in a varied and autonomous role. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. What will the role involve? Partner with senior management to design and deliver HR strategies that support business goals. Provide expert guidance on all aspects of HR, Employment law, and policy-across UK and Belgium operations. Manage the complete employee lifecycle: Recruitment, Onboarding, Development, Performance, and Exits. Lead on employee relations, including disciplinary, grievances, and redundancy processes and provide generalist support. Maintain and improve HR policies and our HR information system. Analyse and report on key HR metrics, supporting strategic decision-making. Identify training needs and coordinate development initiatives across the business. Conduct salary benchmarking and support annual pay review processes. What can you bring to the role? Essential: Previous experience working in an SME CIPD qualified (Associate or working towards) or equivalent experience Proven experience as a HR Manager or Senior HR Advisor in a generalist capacity Strong up to date knowledge of UK Employment Law and HR best practice Confident working independently and influencing at a senior level Excellent interpersonal and communication skills Desirable: Experience in a manufacturing or similar environment. What can we offer you? Competitive salary of up to 45,000 FTE (pro rata for part time/depending on experience) Company bonus scheme Flexible working options Support for continued professional development Collaborative, inclusive workplace culture Up to 25 days annual leave plus bank holidays (pro rata for part time) Company pension scheme with income protection and death in service benefit Cycle to work scheme Free on-site parking Season ticket loans Corporate healthcare cash plan Join us and make a meaningful impact, helping to shape the people practices of a business that's ambitious, growing, and values-driven! Apply Today! Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Human Resources Manager, Human Resources Consultant, Talent Acquisition Specialist, Recruitment Officer, Recruitment Advisor, Resourcing Advisor, Executive, Human Resources Executive, Senior HR Advisor, may be considered for this role.
Oct 17, 2025
Full time
Job Title: HR Manager / Advisor Location: Potters Bar, Hertfordshire Salary : Up to 45,000 FTE (pro rata, depending on experience) Job type : Permanent, Part-Time, 3-4 days per week (Flexible Hours Available) Are you an experienced HR professional looking for a part-time role that combines strategic influence with hands-on delivery? Our client is offering an exciting opportunity to join a successful SME with a growing international footprint, supporting their teams in the UK and Belgium. Our client is an independently owned business that has built a reputation for providing the highest quality products and solutions for global manufacturers since 1943. They have achieved multiple certifications, approvals, and industry accreditations, and all their companies hold BS EN ISO 9001, making them the preferred precision metals supplier for a wide range of manufacturing sectors. Reporting directly to the Managing Director, you will play a vital role in shaping and implementing people strategies that align with our clients' organisation's ambitions. This is a standalone, generalist HR position - ideal for someone who thrives in a varied and autonomous role. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. What will the role involve? Partner with senior management to design and deliver HR strategies that support business goals. Provide expert guidance on all aspects of HR, Employment law, and policy-across UK and Belgium operations. Manage the complete employee lifecycle: Recruitment, Onboarding, Development, Performance, and Exits. Lead on employee relations, including disciplinary, grievances, and redundancy processes and provide generalist support. Maintain and improve HR policies and our HR information system. Analyse and report on key HR metrics, supporting strategic decision-making. Identify training needs and coordinate development initiatives across the business. Conduct salary benchmarking and support annual pay review processes. What can you bring to the role? Essential: Previous experience working in an SME CIPD qualified (Associate or working towards) or equivalent experience Proven experience as a HR Manager or Senior HR Advisor in a generalist capacity Strong up to date knowledge of UK Employment Law and HR best practice Confident working independently and influencing at a senior level Excellent interpersonal and communication skills Desirable: Experience in a manufacturing or similar environment. What can we offer you? Competitive salary of up to 45,000 FTE (pro rata for part time/depending on experience) Company bonus scheme Flexible working options Support for continued professional development Collaborative, inclusive workplace culture Up to 25 days annual leave plus bank holidays (pro rata for part time) Company pension scheme with income protection and death in service benefit Cycle to work scheme Free on-site parking Season ticket loans Corporate healthcare cash plan Join us and make a meaningful impact, helping to shape the people practices of a business that's ambitious, growing, and values-driven! Apply Today! Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Human Resources Manager, Human Resources Consultant, Talent Acquisition Specialist, Recruitment Officer, Recruitment Advisor, Resourcing Advisor, Executive, Human Resources Executive, Senior HR Advisor, may be considered for this role.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Executive Office Coordinator to play a pivotal role in our CEO's Office in London. Sounds great, what will I be doing? This role provides critical support to the Chief Executive Officer (CEO) and the Head of the CEO's Office in completing key governance functions. Responsibilities include preparing, implementing, and disseminating all Directorate and Trustee documentation, such as policy and procedure updates and due diligence information. The role also involves producing and updating visual diagrams and project documentation to assist with reporting requirements. A significant part of the role includes providing complex diary management for the CEO, including scheduling meetings and arranging travel. The postholder is expected to research and prepare briefings on a range of subjects as requested by the CEO and Head of Office. Effective communication is key, with responsibilities covering the management of incoming emails and calls from internal colleagues, stakeholders, and external partners. The role requires regular attendance at meetings to take minutes, maintain action logs, and follow up on tasks in line with agreed work plans. Additionally, the postholder supports financial administration by tracking and maintaining budget documentation, invoices, expenses, and other billing-related matters. Maintaining confidential HR records for the CEO's direct reports is another responsibility, including timekeeping and sickness records. The postholder also supports the Head of Office with ad hoc queries and requests, ensuring all tasks within their own delivery plan are completed to agreed performance standards. Coordination of information across the senior leadership team, internal departments, and external organisations is essential. This includes arranging regular meetings, managing diaries, and logging actions from both internal and external meetings, ensuring timely follow-up. The role also involves liaising with relevant departments to carry out specific tasks and ensure the smooth flow of information. A crucial part of the role is the establishment and maintenance of a clear, accessible knowledge library and filing system. The postholder leads the development and upkeep of support processes and systems-both manual and digital-to enable effective daily operations. These systems are regularly reviewed for relevance, effectiveness, and alignment with best practice. Finally, the role requires resolving administrative issues by analysing information and identifying practical solutions to improve workflow and operational efficiency. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. The ideal candidate will have a minimum of five years' experience in a senior administrative or coordinator role, demonstrating a proven ability to manage a broad range of responsibilities with professionalism and efficiency. They will be adept at consistently delivering high-quality work within fast-paced, high-pressure environments, often juggling competing priorities and tight deadlines. The role requires excellent interpersonal skills, with the confidence and diplomacy to interact and influence effectively at all levels of the organisation, including senior leadership and external stakeholders. Strong written communication skills are also essential, enabling the individual to produce clear, accurate, and professional correspondence, reports, and documentation as needed. This combination of experience, adaptability, and communication ability is vital to ensure smooth and effective operations in a dynamic executive support setting. When will I be working? This role is office based Monday - Friday, between the hours of 9am - 5.20pm Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Oct 17, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Executive Office Coordinator to play a pivotal role in our CEO's Office in London. Sounds great, what will I be doing? This role provides critical support to the Chief Executive Officer (CEO) and the Head of the CEO's Office in completing key governance functions. Responsibilities include preparing, implementing, and disseminating all Directorate and Trustee documentation, such as policy and procedure updates and due diligence information. The role also involves producing and updating visual diagrams and project documentation to assist with reporting requirements. A significant part of the role includes providing complex diary management for the CEO, including scheduling meetings and arranging travel. The postholder is expected to research and prepare briefings on a range of subjects as requested by the CEO and Head of Office. Effective communication is key, with responsibilities covering the management of incoming emails and calls from internal colleagues, stakeholders, and external partners. The role requires regular attendance at meetings to take minutes, maintain action logs, and follow up on tasks in line with agreed work plans. Additionally, the postholder supports financial administration by tracking and maintaining budget documentation, invoices, expenses, and other billing-related matters. Maintaining confidential HR records for the CEO's direct reports is another responsibility, including timekeeping and sickness records. The postholder also supports the Head of Office with ad hoc queries and requests, ensuring all tasks within their own delivery plan are completed to agreed performance standards. Coordination of information across the senior leadership team, internal departments, and external organisations is essential. This includes arranging regular meetings, managing diaries, and logging actions from both internal and external meetings, ensuring timely follow-up. The role also involves liaising with relevant departments to carry out specific tasks and ensure the smooth flow of information. A crucial part of the role is the establishment and maintenance of a clear, accessible knowledge library and filing system. The postholder leads the development and upkeep of support processes and systems-both manual and digital-to enable effective daily operations. These systems are regularly reviewed for relevance, effectiveness, and alignment with best practice. Finally, the role requires resolving administrative issues by analysing information and identifying practical solutions to improve workflow and operational efficiency. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. The ideal candidate will have a minimum of five years' experience in a senior administrative or coordinator role, demonstrating a proven ability to manage a broad range of responsibilities with professionalism and efficiency. They will be adept at consistently delivering high-quality work within fast-paced, high-pressure environments, often juggling competing priorities and tight deadlines. The role requires excellent interpersonal skills, with the confidence and diplomacy to interact and influence effectively at all levels of the organisation, including senior leadership and external stakeholders. Strong written communication skills are also essential, enabling the individual to produce clear, accurate, and professional correspondence, reports, and documentation as needed. This combination of experience, adaptability, and communication ability is vital to ensure smooth and effective operations in a dynamic executive support setting. When will I be working? This role is office based Monday - Friday, between the hours of 9am - 5.20pm Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Four Squared Recruitment Ltd
Worcester, Worcestershire
Business Development Executive £35k + commission £65k OTE Worcester We are recruiting for an esteemed, nationally recognised business based in Worcestershire who are currently seeking an experienced internal salesperson to join their team. This role covers across a number of businesses that sit within their group, including; an established chartered accountancy firm, a recognised recruitment business, and a brand agency. The role As a Business Development Executive, you will collaborate closely with the Marketing team to drive sales generation initiatives for the organisation. Key responsibilities: Contacting potential clients via telephone to gauge interest and schedule introductory meetings with partners and colleagues Collaborating with the marketing team to refine communication strategies that effectively convey the value proposition and core values. Maintaining accurate client information within the CRM database. Recording call details and sales information for future reference. Experience: Proven track record in telesales or similar sales/customer service roles. Exceptional verbal and written communication skills. Ability to quickly grasp product/service knowledge and articulate it to prospects. Meticulous attention to detail. Strong organisational skills with the ability to prioritise tasks effectively. A passion for delivering outstanding customer service. Innovative mindset with a willingness to contribute ideas. Goal-oriented and hardworking. Rewards and Benefits: Perks : Enhanced maternity and paternity 25 days holiday + bank holiday Death in Service Flexible working arrangements. Comprehensive benefits package. Opportunities for career advancement. Option to purchase additional holiday days. This role presents an exciting opportunity to be part of a growth journey and contribute to expanding service offerings Sound good? If you're ready to take on a rewarding challenge in a supportive environment, please contact Jack at Four Squared Recruitment on (url removed) or (phone number removed)
Oct 17, 2025
Full time
Business Development Executive £35k + commission £65k OTE Worcester We are recruiting for an esteemed, nationally recognised business based in Worcestershire who are currently seeking an experienced internal salesperson to join their team. This role covers across a number of businesses that sit within their group, including; an established chartered accountancy firm, a recognised recruitment business, and a brand agency. The role As a Business Development Executive, you will collaborate closely with the Marketing team to drive sales generation initiatives for the organisation. Key responsibilities: Contacting potential clients via telephone to gauge interest and schedule introductory meetings with partners and colleagues Collaborating with the marketing team to refine communication strategies that effectively convey the value proposition and core values. Maintaining accurate client information within the CRM database. Recording call details and sales information for future reference. Experience: Proven track record in telesales or similar sales/customer service roles. Exceptional verbal and written communication skills. Ability to quickly grasp product/service knowledge and articulate it to prospects. Meticulous attention to detail. Strong organisational skills with the ability to prioritise tasks effectively. A passion for delivering outstanding customer service. Innovative mindset with a willingness to contribute ideas. Goal-oriented and hardworking. Rewards and Benefits: Perks : Enhanced maternity and paternity 25 days holiday + bank holiday Death in Service Flexible working arrangements. Comprehensive benefits package. Opportunities for career advancement. Option to purchase additional holiday days. This role presents an exciting opportunity to be part of a growth journey and contribute to expanding service offerings Sound good? If you're ready to take on a rewarding challenge in a supportive environment, please contact Jack at Four Squared Recruitment on (url removed) or (phone number removed)
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Ernest Gordon Recruitment Limited
Portsmouth, Hampshire
Business Development Executive (Waste Industry / OTE 100,000+) Remote - with regional travel 30,000- 40,000 + Commission (Year 1 OTE 100,000) + Vehicle + Fuel Card + Laptop + Full Autonomy + Phone + Training + Progression + Remote + Company Benefits Are you from a Business Development background within the Waste Industry? On offer is a fast paced, autonomous role where you will be responsible for identifying and winning new business opportunities within a well-established yet company with a nationwide presence who offer the chance to greatly increase your earnings through uncapped commission from day one. This well-established, growing Waste & Recycling Equipment distributor have continually grown since their establishment over 30 years ago. They have a loyal client base and work with a range of international suppliers, due to an ever increasing workload they are looking for a new Sales person to join their team. In this varied role you will have the autonomy to manage your own desk as you work from home and undertake regular travel to identify and win new business. You will sell a range of Waste Machinery and Waste Management packages to a broad client base with uncapped commission to increase your earnings. This role would suit someone from a Business Development background with in Waste Industry background looking for a flexible role with major opportunities to increase your earnings through uncapped commission and the autonomy to increase your earnings. The Role: Sales of Waste Management Products and Packages Sales to existing accounts and winning new business Uncapped commission- opportunity to earn 6 figures in 1st year Remote working with regular travel The Person: Business Development background / New Business Hunter or similar Worked in the Waste Industry Looking for a Remote position with travel around the South East- Full Driving Licence Business Development Executive, New Business Hunter, Salesperson, Sales Consultant, Account Manager, Waste Management, Equipment, Recycling, Machinery, Environmental, Engineering, South East, London, Kent, Essex, Hertfordshire Reference number: BBBH22267 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Oct 17, 2025
Full time
Business Development Executive (Waste Industry / OTE 100,000+) Remote - with regional travel 30,000- 40,000 + Commission (Year 1 OTE 100,000) + Vehicle + Fuel Card + Laptop + Full Autonomy + Phone + Training + Progression + Remote + Company Benefits Are you from a Business Development background within the Waste Industry? On offer is a fast paced, autonomous role where you will be responsible for identifying and winning new business opportunities within a well-established yet company with a nationwide presence who offer the chance to greatly increase your earnings through uncapped commission from day one. This well-established, growing Waste & Recycling Equipment distributor have continually grown since their establishment over 30 years ago. They have a loyal client base and work with a range of international suppliers, due to an ever increasing workload they are looking for a new Sales person to join their team. In this varied role you will have the autonomy to manage your own desk as you work from home and undertake regular travel to identify and win new business. You will sell a range of Waste Machinery and Waste Management packages to a broad client base with uncapped commission to increase your earnings. This role would suit someone from a Business Development background with in Waste Industry background looking for a flexible role with major opportunities to increase your earnings through uncapped commission and the autonomy to increase your earnings. The Role: Sales of Waste Management Products and Packages Sales to existing accounts and winning new business Uncapped commission- opportunity to earn 6 figures in 1st year Remote working with regular travel The Person: Business Development background / New Business Hunter or similar Worked in the Waste Industry Looking for a Remote position with travel around the South East- Full Driving Licence Business Development Executive, New Business Hunter, Salesperson, Sales Consultant, Account Manager, Waste Management, Equipment, Recycling, Machinery, Environmental, Engineering, South East, London, Kent, Essex, Hertfordshire Reference number: BBBH22267 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Executive Office Coordinator to play a pivotal role in our CEO's Office in London. Sounds great, what will I be doing? This role provides critical support to the Chief Executive Officer (CEO) and the Head of the CEO's Office in completing key governance functions. Responsibilities include preparing, implementing, and disseminating all Directorate and Trustee documentation, such as policy and procedure updates and due diligence information. The role also involves producing and updating visual diagrams and project documentation to assist with reporting requirements. A significant part of the role includes providing complex diary management for the CEO, including scheduling meetings and arranging travel. The postholder is expected to research and prepare briefings on a range of subjects as requested by the CEO and Head of Office. Effective communication is key, with responsibilities covering the management of incoming emails and calls from internal colleagues, stakeholders, and external partners. The role requires regular attendance at meetings to take minutes, maintain action logs, and follow up on tasks in line with agreed work plans. Additionally, the postholder supports financial administration by tracking and maintaining budget documentation, invoices, expenses, and other billing-related matters. Maintaining confidential HR records for the CEO's direct reports is another responsibility, including timekeeping and sickness records. The postholder also supports the Head of Office with ad hoc queries and requests, ensuring all tasks within their own delivery plan are completed to agreed performance standards. Coordination of information across the senior leadership team, internal departments, and external organisations is essential. This includes arranging regular meetings, managing diaries, and logging actions from both internal and external meetings, ensuring timely follow-up. The role also involves liaising with relevant departments to carry out specific tasks and ensure the smooth flow of information. A crucial part of the role is the establishment and maintenance of a clear, accessible knowledge library and filing system. The postholder leads the development and upkeep of support processes and systems-both manual and digital-to enable effective daily operations. These systems are regularly reviewed for relevance, effectiveness, and alignment with best practice. Finally, the role requires resolving administrative issues by analysing information and identifying practical solutions to improve workflow and operational efficiency. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. The ideal candidate will have a minimum of five years' experience in a senior administrative or coordinator role, demonstrating a proven ability to manage a broad range of responsibilities with professionalism and efficiency. They will be adept at consistently delivering high-quality work within fast-paced, high-pressure environments, often juggling competing priorities and tight deadlines. The role requires excellent interpersonal skills, with the confidence and diplomacy to interact and influence effectively at all levels of the organisation, including senior leadership and external stakeholders. Strong written communication skills are also essential, enabling the individual to produce clear, accurate, and professional correspondence, reports, and documentation as needed. This combination of experience, adaptability, and communication ability is vital to ensure smooth and effective operations in a dynamic executive support setting. When will I be working? This role is office based Monday - Friday, between the hours of 9am - 5.20pm Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Oct 17, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Executive Office Coordinator to play a pivotal role in our CEO's Office in London. Sounds great, what will I be doing? This role provides critical support to the Chief Executive Officer (CEO) and the Head of the CEO's Office in completing key governance functions. Responsibilities include preparing, implementing, and disseminating all Directorate and Trustee documentation, such as policy and procedure updates and due diligence information. The role also involves producing and updating visual diagrams and project documentation to assist with reporting requirements. A significant part of the role includes providing complex diary management for the CEO, including scheduling meetings and arranging travel. The postholder is expected to research and prepare briefings on a range of subjects as requested by the CEO and Head of Office. Effective communication is key, with responsibilities covering the management of incoming emails and calls from internal colleagues, stakeholders, and external partners. The role requires regular attendance at meetings to take minutes, maintain action logs, and follow up on tasks in line with agreed work plans. Additionally, the postholder supports financial administration by tracking and maintaining budget documentation, invoices, expenses, and other billing-related matters. Maintaining confidential HR records for the CEO's direct reports is another responsibility, including timekeeping and sickness records. The postholder also supports the Head of Office with ad hoc queries and requests, ensuring all tasks within their own delivery plan are completed to agreed performance standards. Coordination of information across the senior leadership team, internal departments, and external organisations is essential. This includes arranging regular meetings, managing diaries, and logging actions from both internal and external meetings, ensuring timely follow-up. The role also involves liaising with relevant departments to carry out specific tasks and ensure the smooth flow of information. A crucial part of the role is the establishment and maintenance of a clear, accessible knowledge library and filing system. The postholder leads the development and upkeep of support processes and systems-both manual and digital-to enable effective daily operations. These systems are regularly reviewed for relevance, effectiveness, and alignment with best practice. Finally, the role requires resolving administrative issues by analysing information and identifying practical solutions to improve workflow and operational efficiency. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. The ideal candidate will have a minimum of five years' experience in a senior administrative or coordinator role, demonstrating a proven ability to manage a broad range of responsibilities with professionalism and efficiency. They will be adept at consistently delivering high-quality work within fast-paced, high-pressure environments, often juggling competing priorities and tight deadlines. The role requires excellent interpersonal skills, with the confidence and diplomacy to interact and influence effectively at all levels of the organisation, including senior leadership and external stakeholders. Strong written communication skills are also essential, enabling the individual to produce clear, accurate, and professional correspondence, reports, and documentation as needed. This combination of experience, adaptability, and communication ability is vital to ensure smooth and effective operations in a dynamic executive support setting. When will I be working? This role is office based Monday - Friday, between the hours of 9am - 5.20pm Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Horizon Care and Education
Swillington Common, Leeds
Marketing Executive Hybrid (Leeds LS15 4LG) Salary: Up to £30,000 Hours 37.5: Monday to Friday Horizon Care & Education Group provides children s homes, supported accommodation, and specialist education across England. We re seeking a proactive Marketing Executive to join our growing team and support brand development, digital marketing, and business growth. About the Role Working closely with the Marketing Manager, you ll plan and deliver creative, data-driven campaigns to raise brand awareness, enhance reputation, and engage audiences. The role blends content creation, digital marketing, and event support, with weekly attendance at our Leeds office and travel to services across England. Key Responsibilities Manage and update website and intranet content. Create and schedule social media campaigns across LinkedIn, X, Instagram, YouTube, and Facebook. Produce marketing materials (brochures, videos, newsletters, presentations). Support internal communications and employer branding initiatives. Maintain content calendars and asset libraries. Assist in event coordination, including the Horizon Conference & Awards. Monitor campaign performance and support CRM reporting. Champion consistent brand messaging across all platforms. Skills & Experience Degree in Marketing or related field. 3 5 years B2B marketing experience (social care sector desirable). Proficiency with WordPress, Salesforce, Mailchimp, Canva. Strong writing, communication, and organisational skills. Creative, detail-focused, and adaptable with a proactive mindset. Willingness to travel to various service locations. Desirable: Experience with Adobe Creative Cloud, photography/videography, and AI marketing tools. We Offer Access to Tastecard, Bluelight card and MyGym discounts! Generous Refer a Friend Scheme Financial wellbeing service Life Assurance Ongoing training and professional development plus High quality CPD opportunities Comprehensive induction programme including face-to-face training, online modules, shadowing, and local induction period. Face-to-face therapeutic training and support for all colleagues via our SHINE programme. Employee assistance programme free, confidential support. Looking after your wellbeing - supporting you need to feel good about what you do. We re in this together. Supportive management and senior leaders.
Oct 17, 2025
Full time
Marketing Executive Hybrid (Leeds LS15 4LG) Salary: Up to £30,000 Hours 37.5: Monday to Friday Horizon Care & Education Group provides children s homes, supported accommodation, and specialist education across England. We re seeking a proactive Marketing Executive to join our growing team and support brand development, digital marketing, and business growth. About the Role Working closely with the Marketing Manager, you ll plan and deliver creative, data-driven campaigns to raise brand awareness, enhance reputation, and engage audiences. The role blends content creation, digital marketing, and event support, with weekly attendance at our Leeds office and travel to services across England. Key Responsibilities Manage and update website and intranet content. Create and schedule social media campaigns across LinkedIn, X, Instagram, YouTube, and Facebook. Produce marketing materials (brochures, videos, newsletters, presentations). Support internal communications and employer branding initiatives. Maintain content calendars and asset libraries. Assist in event coordination, including the Horizon Conference & Awards. Monitor campaign performance and support CRM reporting. Champion consistent brand messaging across all platforms. Skills & Experience Degree in Marketing or related field. 3 5 years B2B marketing experience (social care sector desirable). Proficiency with WordPress, Salesforce, Mailchimp, Canva. Strong writing, communication, and organisational skills. Creative, detail-focused, and adaptable with a proactive mindset. Willingness to travel to various service locations. Desirable: Experience with Adobe Creative Cloud, photography/videography, and AI marketing tools. We Offer Access to Tastecard, Bluelight card and MyGym discounts! Generous Refer a Friend Scheme Financial wellbeing service Life Assurance Ongoing training and professional development plus High quality CPD opportunities Comprehensive induction programme including face-to-face training, online modules, shadowing, and local induction period. Face-to-face therapeutic training and support for all colleagues via our SHINE programme. Employee assistance programme free, confidential support. Looking after your wellbeing - supporting you need to feel good about what you do. We re in this together. Supportive management and senior leaders.
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Position: Area Manager Location: Dorset Full-time: 37.5 hours per week Salary: 32,000 - 36,000 per annum Do you have a flair for retail and a heart for animals and people? We are looking for a Retail Superstar a.k.a. Area Manager to help lead and grow the retail operation across Dorset and Devon, raising vital funds to support animal care and community outreach. If you are a natural leader who loves driving commercial performance, motivating teams and spotting new opportunities, this is your chance to make a real difference every day. About the Role As our Retail Area Manager, you'll be at the heart of our retail success, overseeing a network of charity shops, leading a passionate team of shop managers and volunteers, and helping to deliver an excellent customer experience that supports the charity. You'll bring fresh ideas, a commercial mindset, and genuine enthusiasm to help grow income and strengthen the charities presence on the high street and beyond. Key Responsibilities Lead, mentor and support shop managers and volunteers to achieve retail excellence Oversee performance, budgets, and day-to-day shop operations Drive sales and profitability through effective merchandising and cost control Identify and evaluate new shop locations, developing business cases for growth Support income generation through both in-store and digital channels Set and monitor shop sales targets, supporting teams to achieve them Inspire and engage teams through clear communication and encouragement Explore opportunities to grow our retail footprint and open new shops Develop digital and online sales opportunities to complement high street stores About You Essential: Proven experience in a senior retail management role (multi-site experience preferred) Strong leadership and people development skills Track record of driving commercial results and improving performance Confident with budgets, reporting, and using data to make informed decisions Excellent communication and organisational skills Proficient in MS Office and familiar with EPOS systems Desirable: Charity retail experience and/or working with volunteers Knowledge of Gift Aid, health & safety and HR best practice Visual merchandising flair Experience opening or setting up new shops Other Requirements: Full UK driving licence and access to a vehicle Willingness to travel across Dorset Flexible, proactive, and community-minded A genuine passion for animal welfare and supporting local communities Why Join Us? This is a fantastic opportunity to bring your retail experience and leadership skills to a role that truly makes a difference. You'll be part of a supportive, collaborative, and passionate team where new ideas are encouraged, successes are celebrated, and every day helps improve lives. Interested? Apply today and make a real impact in an amazing organisation where your contribution truly matters! By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Oct 17, 2025
Full time
Position: Area Manager Location: Dorset Full-time: 37.5 hours per week Salary: 32,000 - 36,000 per annum Do you have a flair for retail and a heart for animals and people? We are looking for a Retail Superstar a.k.a. Area Manager to help lead and grow the retail operation across Dorset and Devon, raising vital funds to support animal care and community outreach. If you are a natural leader who loves driving commercial performance, motivating teams and spotting new opportunities, this is your chance to make a real difference every day. About the Role As our Retail Area Manager, you'll be at the heart of our retail success, overseeing a network of charity shops, leading a passionate team of shop managers and volunteers, and helping to deliver an excellent customer experience that supports the charity. You'll bring fresh ideas, a commercial mindset, and genuine enthusiasm to help grow income and strengthen the charities presence on the high street and beyond. Key Responsibilities Lead, mentor and support shop managers and volunteers to achieve retail excellence Oversee performance, budgets, and day-to-day shop operations Drive sales and profitability through effective merchandising and cost control Identify and evaluate new shop locations, developing business cases for growth Support income generation through both in-store and digital channels Set and monitor shop sales targets, supporting teams to achieve them Inspire and engage teams through clear communication and encouragement Explore opportunities to grow our retail footprint and open new shops Develop digital and online sales opportunities to complement high street stores About You Essential: Proven experience in a senior retail management role (multi-site experience preferred) Strong leadership and people development skills Track record of driving commercial results and improving performance Confident with budgets, reporting, and using data to make informed decisions Excellent communication and organisational skills Proficient in MS Office and familiar with EPOS systems Desirable: Charity retail experience and/or working with volunteers Knowledge of Gift Aid, health & safety and HR best practice Visual merchandising flair Experience opening or setting up new shops Other Requirements: Full UK driving licence and access to a vehicle Willingness to travel across Dorset Flexible, proactive, and community-minded A genuine passion for animal welfare and supporting local communities Why Join Us? This is a fantastic opportunity to bring your retail experience and leadership skills to a role that truly makes a difference. You'll be part of a supportive, collaborative, and passionate team where new ideas are encouraged, successes are celebrated, and every day helps improve lives. Interested? Apply today and make a real impact in an amazing organisation where your contribution truly matters! By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
