Contact Centre / Customer Service Advisor

Are you passionate about delivering exceptional service and clear communication? My client , an award winning financial services company, is looking for a Customer Service Representative to join their fast-paced team and provide high-quality support via phone and written channels.

What You'll Do:

• Respond to customer calls promptly and professionally, following set procedures to meet customer needs.
• Handle written communications (letters, emails, phone follow-ups) clearly and accurately, aligned with our brand style.
• Meet productivity and quality targets on a consistent basis.
• Support ongoing improvements in service and internal processes.
• Take on additional tasks as required to support team operations.
• Adhere to all FCA and PRA conduct rules and standards, including those under Consumer Duty.
• View FCA Conduct Rules
• View PRA Conduct Standards
• Report any matters that are reasonably expected to be brought to the attention of the regulator(s).

What We're Looking For:

• Strong verbal and written communication skills
• A customer-first mindset with a keen eye for detail
• Ability to manage multiple tasks in a structured and timely manner
• Previous experience in a customer service or contact centre role
• Familiarity with regulatory environments (FCA/PRA) is desirable but not essential

What's on offer?

• Supportive team environment
• Opportunities for growth and development
• A chance to make a real impact in a customer-focused organisation