Head of Process Management

Head of Process Management / ITIL Process Manager Leeds area, Hybrid role As Head of Process Management / ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management.

Successful Head of Process Management / ITIL Process Manager will be responsible for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework.
As Head of Process Management / ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model.
Ideally as Head of Process Management / ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.
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