Homeowner Coordinator

Title: Homeowner Coordinator

Contract Type: 12 months Fixed Term, FT, 35 hours

Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience

Reporting Office: Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working)

Closing Date: 30th October 2025

Interview Dates: 7th November 2025

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Homeownership Team at L&Q:

We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries.

In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues
• Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents
• Manage incoming enquiries via phone and email, updating customer records accurately
• Build strong relationships internally and externally to ensure timely delivery of services

What you'll bring:

• Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting
• Excellent customer service skills and with a passion for providing exceptional customer service
• Strong organisational skills, with keen attention to detail and ability to meet deadlines
• Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications
• Excellent written and verbal communication skills
• Demonstrable collaboration and stakeholder management skills

If you require any reasonable adjustments at any stage during this process, including application stage, please email us.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.