Analytics Team Lead

About The RoleTeam - Direct Sales AnalyticsWorking Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 35 hours per week. We are happy to discuss flexible working!Top 3 skills needed for this role:

• Cross-Functional Data Operations & Stakeholder Management
• Advanced Analytics & Insight Generation
• Technical People Leadership & Capability Growth

What this role is all about:We're looking for a proactive and collaborative Team Lead to join our Direct Analytics function, supporting both our Direct to Consumer and Direct to Business teams. This role acts as a key business partner embedded within the Direct team, leading the delivery of data and insight that drives performance and informs strategic decision-making.You'll manage a team of analysts and senior analysts, ensuring the timely and accurate delivery of tactical reporting to optimise conversion across the sales funnel. Alongside this, you'll contribute to more strategic analysis and insight that shapes the direction of the Direct business and its key initiatives.This role is ideal for someone with a strong analytical background who enjoys leading others, working collaboratively across teams, and delivering insight in a fast-paced, data-driven environment.Key ActionsPeople Management & Development:

• Develop a high performing team of analysts, promoting a culture of collaboration and continuous improvement.
• Driving team engagement through effective communication, recognition and by creating opportunities for growth and skill enhancement.
• Drive team growth and capability , identifying skill gaps and needs while fostering collaboration and knowledge share with the intermediated sales analytics team.

Team Coordination & Operational Support

• Contribute to the development and maintenance of a reliable reporting infrastructure for the Direct business area, ensuring consistency in KPIs and data processes.
• Act as a key point of contact for stakeholders across Direct and related areas (e.g., Marketing, QA & Compliance, Finance, CRM & Data Science). You will support cross-functional projects and help to represent the analytics perspective.
• Coordinate closely with Intermediate Sales Analytics team to ensure alignment where relevant.

Insight Generation & Analytical Delivery

• Push forward on the teams overarching strategy, shifting the team's focus from reactive reporting to proactive insight, whilst championing a culture of self-serve analytics.
• Design and deliver analytics models that support performance improvements within the contact centre.
• Interpret key metrics and performance indicators, identifying trends, risks, and opportunities, and communicating findings clearly to stakeholders.
• Stay informed on relevant industry trends, best practices and emerging themes to overlay on pieces of insight and feed into Strategic direction of the team.

What do you need to thrive?

• Advanced knowledge of Excel , Power BI, SQL
• 3-5+ Years' experience working at a competent level in an analytics role
• Experience coaching / mentoring individuals
• Proven track record of improving processes and driving efficiency
• Experience of using large and varied data sets to yield credible, effective insights
• A good understanding and knowledge on the insurance industry as well as an understanding of contact centre's.
• Excellent communication skills, with the ability to work and communicate with stakeholders from all levels of the business.
• Proven experience in project management, with the ability to plan, execute and deliver initiatives on time while coordinating multiple stakeholders and managing competing priorities.

So, what's in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives.Ready to find out if we're the right fit for you? We can't wait.If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.