Are you passionate about providing exceptional customer service? Do you want to be part of an award-winning company that truly values its people? If you have previous experience in customer service and thrive in a dynamic environment, we'd love to hear from you! AXA - Global Healthcare are currently recruiting Customer Service Associates for full-time, permanent roles in Tunbridge Wells. Join our dedicated team, where you'll support customers worldwide-24/7-guiding them through their medical claims journey with care and professionalism. A high percentage of calls will be conducted in English; therefore, you'll need to be fluent in both English and German. We're on an exciting growth path, aiming to become a leading player in the global healthcare marketplace over the next two years. And at the heart of that success are our people and our culture. If you're ready to make a difference and grow with us, this is the opportunity for you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work at least two days a week (40%) at our office in Tunbridge Wells, moving to three days a week (60%) in the future. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 12th January 2026 To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Applying your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Fluent in both spoken and written German and English, together with experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held between 27th October and 6th November. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 11th, 13th, 17th and 19th November in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Language allowance of £1,250 (may increase dependant on team allocation). Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Oct 18, 2025
Full time
Are you passionate about providing exceptional customer service? Do you want to be part of an award-winning company that truly values its people? If you have previous experience in customer service and thrive in a dynamic environment, we'd love to hear from you! AXA - Global Healthcare are currently recruiting Customer Service Associates for full-time, permanent roles in Tunbridge Wells. Join our dedicated team, where you'll support customers worldwide-24/7-guiding them through their medical claims journey with care and professionalism. A high percentage of calls will be conducted in English; therefore, you'll need to be fluent in both English and German. We're on an exciting growth path, aiming to become a leading player in the global healthcare marketplace over the next two years. And at the heart of that success are our people and our culture. If you're ready to make a difference and grow with us, this is the opportunity for you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work at least two days a week (40%) at our office in Tunbridge Wells, moving to three days a week (60%) in the future. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 12th January 2026 To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Applying your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Fluent in both spoken and written German and English, together with experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held between 27th October and 6th November. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 11th, 13th, 17th and 19th November in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Language allowance of £1,250 (may increase dependant on team allocation). Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
We are currently recruiting for an Assistant Estate Manager to join the team based on a luxury residential scheme based in East London. The main aspect of this role is to support the Development Manager in the day-to-day management of the scheme. Salary : £45,000 - £55,000 per annum Hours : Monday - Friday, 9am to 5.30pm Responsibilities: Daily, documented inspections of the internal and external common areas. Management of a growing Estate Team - consisting of a team of Concierge, Security, Estate Operatives and Cleaners. Ensure smooth and correct operations within the Estate Team ensuring that all procedures are being adhered to with accuracy. Design, implement and champion procedures for training and development, in conjunction with the DM and SEM Deal with correspondence and contact in accordance with the management company's Customer Service Charter, ensuring that all others do too. Promptly escalate or forward matters that require the attention of other parties - e.g. client approval for alteration requests, requests to sublet, etc. Deal with routine matters and pass more serious or complex matters to the Development Manager. Liaise positively and proactively with leaseholders, residents, commercial occupiers, formal and informal Resident Associations. Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, to those reporting the issue and to the client for action where appropriate. Recognise and proactively tackle any and all health and safety risk(s), involving the Compliance Manager as necessary. Recognise serious risks requiring urgent attention, escalating and actioning accordingly. Provide reports to the Development Manager ahead of operations meetings. Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion. Experience: Experience of residential estate management. Experience of managing contractors for hard and soft services Ideally NEBOSH and/or IOSH qualified. Technical knowledge of Estate and property related facilities Section 20 issuance. Qualifications: English GCSE level 4 (grade C) or above. Maths GCSE level 4 (grade C) or above. IOSH IRPM
Oct 18, 2025
Full time
We are currently recruiting for an Assistant Estate Manager to join the team based on a luxury residential scheme based in East London. The main aspect of this role is to support the Development Manager in the day-to-day management of the scheme. Salary : £45,000 - £55,000 per annum Hours : Monday - Friday, 9am to 5.30pm Responsibilities: Daily, documented inspections of the internal and external common areas. Management of a growing Estate Team - consisting of a team of Concierge, Security, Estate Operatives and Cleaners. Ensure smooth and correct operations within the Estate Team ensuring that all procedures are being adhered to with accuracy. Design, implement and champion procedures for training and development, in conjunction with the DM and SEM Deal with correspondence and contact in accordance with the management company's Customer Service Charter, ensuring that all others do too. Promptly escalate or forward matters that require the attention of other parties - e.g. client approval for alteration requests, requests to sublet, etc. Deal with routine matters and pass more serious or complex matters to the Development Manager. Liaise positively and proactively with leaseholders, residents, commercial occupiers, formal and informal Resident Associations. Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, to those reporting the issue and to the client for action where appropriate. Recognise and proactively tackle any and all health and safety risk(s), involving the Compliance Manager as necessary. Recognise serious risks requiring urgent attention, escalating and actioning accordingly. Provide reports to the Development Manager ahead of operations meetings. Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion. Experience: Experience of residential estate management. Experience of managing contractors for hard and soft services Ideally NEBOSH and/or IOSH qualified. Technical knowledge of Estate and property related facilities Section 20 issuance. Qualifications: English GCSE level 4 (grade C) or above. Maths GCSE level 4 (grade C) or above. IOSH IRPM
Technology Concierge Engineer Salary: £18.42 per hour Location: Brighton Duration: Until 31.12.2025 Hours: 40 hours per week, Monday to Friday Manpower have a fantastic new opportunity for the right candidate to become a Technology Concierge Engineer, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton. The Role Would you like to be part of an exciting team which delivers and improves technology capabilities, enabling colleagues to share information, collaborate better and communicate across digital channels? We need your expertise to do so.Our Client's Technology Digital Workplace is seeking to recruit a new member of the Technology Concierge team in Brighton, who will support their deployment of world class experiences for colleagues & engineering teams globally. You will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed. You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the World's best customer experience every day. Responsibilities Greeting customers in a professional manor Follow procedures to troubleshoot and resolve technical issues Updating incidents and ensuring assets are correctly updated Educating customers on how to use EUC Tools to promote self service Work closely with other members of the team to both learn and transfer knowledge. Working within the Technologies Depot to image and send out devices to our customers Ensuring returns are kept up to date along with asset management database In your role you must be: An excellent communicator, verbal and written with exceptional interpersonal skills Good at working under pressure in a fast-paced environment Willingness to learn quickly with systems, software, and procedures Team Player with proven communication, organisational, and strong interpersonal skills Confident taking initiative and making judgement calls Self-motivated, with keen attention to detail Bring a diverse mindset to the team and willing to challenge the status-quo Able to prioritise and drive to results with a high emphasis on quality Please note - This position involves some lifting of technical equipment and/or boxes If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today
Oct 18, 2025
Full time
Technology Concierge Engineer Salary: £18.42 per hour Location: Brighton Duration: Until 31.12.2025 Hours: 40 hours per week, Monday to Friday Manpower have a fantastic new opportunity for the right candidate to become a Technology Concierge Engineer, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton. The Role Would you like to be part of an exciting team which delivers and improves technology capabilities, enabling colleagues to share information, collaborate better and communicate across digital channels? We need your expertise to do so.Our Client's Technology Digital Workplace is seeking to recruit a new member of the Technology Concierge team in Brighton, who will support their deployment of world class experiences for colleagues & engineering teams globally. You will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed. You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the World's best customer experience every day. Responsibilities Greeting customers in a professional manor Follow procedures to troubleshoot and resolve technical issues Updating incidents and ensuring assets are correctly updated Educating customers on how to use EUC Tools to promote self service Work closely with other members of the team to both learn and transfer knowledge. Working within the Technologies Depot to image and send out devices to our customers Ensuring returns are kept up to date along with asset management database In your role you must be: An excellent communicator, verbal and written with exceptional interpersonal skills Good at working under pressure in a fast-paced environment Willingness to learn quickly with systems, software, and procedures Team Player with proven communication, organisational, and strong interpersonal skills Confident taking initiative and making judgement calls Self-motivated, with keen attention to detail Bring a diverse mindset to the team and willing to challenge the status-quo Able to prioritise and drive to results with a high emphasis on quality Please note - This position involves some lifting of technical equipment and/or boxes If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today
Retail Store Manager - Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Oct 18, 2025
Full time
Retail Store Manager - Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Customer Service Manager, Jollyes Pets, based Waltham Abbey (Hybrid role). Salary £28-30 k p.a. + many benefits. An exciting time to join an award-winning business with a reputation for outstanding service, in a newly created role leading our customer service agents by example, right at the heart of our mission - to keep our customers and their pets, happy! The Benefits At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £28-30k p.a. (depending on experience) iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into more senior Support roles - you really can have a great career with Jollyes! This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week. The Role - Customer Service Manager This role sits within our Customer Services team, the digital face and voice of our brand, supporting our e-commerce team and store network. We're a fast paced, pet-focused retailer with a reputation for outstanding service (4.8 out of 5 on TrustPilot from over 95k reviews) which we're keen to maintain and build on. Leading by example, ensuring our customers get great service and our senior leadership are kept abreast of key feedback themes. Success measures will include customer satisfaction scores, handling time, ticket volume closed and successful implementation of new processes. A full job description is available on request, but to summarise your key responsibilities: Lead and develop our high-performing customer service team. Manage inbound queries across email, phone, live chat & social media. Collaborate with stores, regional managers, and internal teams to resolve issues. Report on KPIs and customer trends to senior leadership. Drive process improvements and elevate customer satisfaction. The Skills - Customer Service Manager To be successful in this role, you'll need the following skills, experience and qualities: Previous experience managing a similar customer service team help desk type operation. Proven ability to lead, motivate, and drive change. Strong communication, problem-solving, and multitasking skills. Experience with CRM tools (Zoho Desk a plus). Passion for delivering exceptional customer experiences. Share our values of being: Wise, Focused, Genuine, Eager, Together About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you're looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please
Oct 17, 2025
Full time
Customer Service Manager, Jollyes Pets, based Waltham Abbey (Hybrid role). Salary £28-30 k p.a. + many benefits. An exciting time to join an award-winning business with a reputation for outstanding service, in a newly created role leading our customer service agents by example, right at the heart of our mission - to keep our customers and their pets, happy! The Benefits At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £28-30k p.a. (depending on experience) iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into more senior Support roles - you really can have a great career with Jollyes! This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week. The Role - Customer Service Manager This role sits within our Customer Services team, the digital face and voice of our brand, supporting our e-commerce team and store network. We're a fast paced, pet-focused retailer with a reputation for outstanding service (4.8 out of 5 on TrustPilot from over 95k reviews) which we're keen to maintain and build on. Leading by example, ensuring our customers get great service and our senior leadership are kept abreast of key feedback themes. Success measures will include customer satisfaction scores, handling time, ticket volume closed and successful implementation of new processes. A full job description is available on request, but to summarise your key responsibilities: Lead and develop our high-performing customer service team. Manage inbound queries across email, phone, live chat & social media. Collaborate with stores, regional managers, and internal teams to resolve issues. Report on KPIs and customer trends to senior leadership. Drive process improvements and elevate customer satisfaction. The Skills - Customer Service Manager To be successful in this role, you'll need the following skills, experience and qualities: Previous experience managing a similar customer service team help desk type operation. Proven ability to lead, motivate, and drive change. Strong communication, problem-solving, and multitasking skills. Experience with CRM tools (Zoho Desk a plus). Passion for delivering exceptional customer experiences. Share our values of being: Wise, Focused, Genuine, Eager, Together About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you're looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please
Head Concierge - Luxury Residential Development Location: South West London Job Type: Full-Time, Permanent Salary: £38,000 per annum Are you a polished and professional concierge with a passion for delivering exceptional five-star service? We are seeking an experienced Head Concierge to lead the front-of-house operations at a prestigious luxury residential apartment development in South West London . About the Role As Head Concierge, you will be the first point of contact for residents and visitors, representing the highest standards of hospitality and discretion. You will lead a Front of House Concierge team and ensure that all residents receive a seamless, secure, and personalised service. Key Responsibilities Provide a warm, professional welcome to all residents and guests Manage concierge operations, including shift rotas and performance supervision Handle resident enquiries and requests efficiently and discreetly Liaise with building management, contractors, and external service providers Coordinate parcel deliveries, bookings, transportation, and lifestyle services Maintain security and access control procedures Uphold high standards of presentation and cleanliness in front-of-house areas Requirements Proven experience in a Head/Senior Concierge/Front of House Manager role (residential or 5-star hotel background preferred) Impeccable personal presentation and communication skills Strong leadership and organisational skills Ability to remain calm and professional under pressure Tech-savvy and confident using property management systems and email Right to work in the UK Benefits Competitive salary of £38,000 per annum Uniform provided Supportive management and a premium working environment Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.
Oct 17, 2025
Full time
Head Concierge - Luxury Residential Development Location: South West London Job Type: Full-Time, Permanent Salary: £38,000 per annum Are you a polished and professional concierge with a passion for delivering exceptional five-star service? We are seeking an experienced Head Concierge to lead the front-of-house operations at a prestigious luxury residential apartment development in South West London . About the Role As Head Concierge, you will be the first point of contact for residents and visitors, representing the highest standards of hospitality and discretion. You will lead a Front of House Concierge team and ensure that all residents receive a seamless, secure, and personalised service. Key Responsibilities Provide a warm, professional welcome to all residents and guests Manage concierge operations, including shift rotas and performance supervision Handle resident enquiries and requests efficiently and discreetly Liaise with building management, contractors, and external service providers Coordinate parcel deliveries, bookings, transportation, and lifestyle services Maintain security and access control procedures Uphold high standards of presentation and cleanliness in front-of-house areas Requirements Proven experience in a Head/Senior Concierge/Front of House Manager role (residential or 5-star hotel background preferred) Impeccable personal presentation and communication skills Strong leadership and organisational skills Ability to remain calm and professional under pressure Tech-savvy and confident using property management systems and email Right to work in the UK Benefits Competitive salary of £38,000 per annum Uniform provided Supportive management and a premium working environment Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.
Retail Store Manager - Jollyes Pets - Barnsley. Salary £27,000 - £30,500 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Barnsley store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,000 - £30,500 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Oct 17, 2025
Full time
Retail Store Manager - Jollyes Pets - Barnsley. Salary £27,000 - £30,500 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Barnsley store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,000 - £30,500 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Retail Sales Assistant - Jollyes Pets - Scunthorpe. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Scunthorpe store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 12 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Oct 17, 2025
Full time
Retail Sales Assistant - Jollyes Pets - Scunthorpe. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Scunthorpe store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 12 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Location: Grange Park, NN4 (Must live in or around the specific Geographic location)Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build 'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF-EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Oct 17, 2025
Full time
Location: Grange Park, NN4 (Must live in or around the specific Geographic location)Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build 'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF-EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Location: Grange Park, NN4 (Must live in or around the specific Geographic location)Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build 'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF-EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Oct 17, 2025
Full time
Location: Grange Park, NN4 (Must live in or around the specific Geographic location)Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build 'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF-EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Job Title: Night Assistant Contract Type: Permanent Salary: £25,673.65 per annum, plus 10% night shift allowance (pro rata per annum) Working Hours: Part time 28.5 hours Working Pattern: 4 Nights on and 4 Nights off - Hours are 22:00-06:30 Location: Rose Brae, Birkenhead If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Night Assistant Working across a defined geographical area, you will assist in the delivery of a high-quality support, security and housing service to the clients of our supported schemes. About you We are looking for someone with: Experience with working with vulnerable client groups. IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays (pro rata) Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered
Oct 17, 2025
Full time
Job Title: Night Assistant Contract Type: Permanent Salary: £25,673.65 per annum, plus 10% night shift allowance (pro rata per annum) Working Hours: Part time 28.5 hours Working Pattern: 4 Nights on and 4 Nights off - Hours are 22:00-06:30 Location: Rose Brae, Birkenhead If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Night Assistant Working across a defined geographical area, you will assist in the delivery of a high-quality support, security and housing service to the clients of our supported schemes. About you We are looking for someone with: Experience with working with vulnerable client groups. IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays (pro rata) Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered
Are you passionate about providing exceptional customer service? Do you want to be part of an award-winning company that truly values its people? If you have previous experience in customer service and thrive in a dynamic environment, we'd love to hear from you! AXA - Global Healthcare are currently recruiting Customer Service Associates for full-time, permanent roles in Tunbridge Wells. Join our dedicated team, where you'll support customers worldwide-24/7-guiding them through their medical claims journey with care and professionalism. A high percentage of calls will be conducted in English; therefore, you'll need to be fluent in both English and Mandarin or Cantonese. We're on an exciting growth path, aiming to become a leading player in the global healthcare marketplace over the next two years. And at the heart of that success are our people and our culture. If you're ready to make a difference and grow with us, this is the opportunity for you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work at least two days a week (40%) at our office in Tunbridge Wells, moving to three days a week (60%) in the future. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 12th January 2026 To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Applying your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Fluent in both spoken and written Mandarin or Cantonese and English, together with experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held between 27th October and 6th November. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 11th, 13th, 17th and 19th November in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Language allowance of £1,250 (may increase dependant on team allocation). Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Oct 17, 2025
Full time
Are you passionate about providing exceptional customer service? Do you want to be part of an award-winning company that truly values its people? If you have previous experience in customer service and thrive in a dynamic environment, we'd love to hear from you! AXA - Global Healthcare are currently recruiting Customer Service Associates for full-time, permanent roles in Tunbridge Wells. Join our dedicated team, where you'll support customers worldwide-24/7-guiding them through their medical claims journey with care and professionalism. A high percentage of calls will be conducted in English; therefore, you'll need to be fluent in both English and Mandarin or Cantonese. We're on an exciting growth path, aiming to become a leading player in the global healthcare marketplace over the next two years. And at the heart of that success are our people and our culture. If you're ready to make a difference and grow with us, this is the opportunity for you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work at least two days a week (40%) at our office in Tunbridge Wells, moving to three days a week (60%) in the future. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 12th January 2026 To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Applying your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Fluent in both spoken and written Mandarin or Cantonese and English, together with experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held between 27th October and 6th November. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 11th, 13th, 17th and 19th November in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Language allowance of £1,250 (may increase dependant on team allocation). Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Night Concierge We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service s clients. Position: Night Concierge Location: Wallsend, Tyne and Wear Salary: £23,868 per annum plus pension and benefits Hours: Waking nights on a rota, including weekends and bank holidays Contract: Permanent Closing Date: Sunday 26th October 2025 About the Role To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. The work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Key responsibilities include: You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable. You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service You will be the first point of contact for visitors, contractors or services visiting the building at night You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night You will actively ensure the security of the building through regular checks, and monitoring. About You You will need to have the following skills and experience: An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers. Experience in managing the overnight safety of vulnerable clients preferably in supported housing. Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts. Experience in undertaking basic maintenance and/or delivering cleaning services. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Able to demonstrate a clear understanding of safeguarding requirements and procedures. Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Personal and professional integrity. High-level understanding of professional boundaries and ability to maintain boundaries. Ability to work collaboratively. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Nighttime Customer Service Representative etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 16, 2025
Full time
Night Concierge We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service s clients. Position: Night Concierge Location: Wallsend, Tyne and Wear Salary: £23,868 per annum plus pension and benefits Hours: Waking nights on a rota, including weekends and bank holidays Contract: Permanent Closing Date: Sunday 26th October 2025 About the Role To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. The work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Key responsibilities include: You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable. You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service You will be the first point of contact for visitors, contractors or services visiting the building at night You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night You will actively ensure the security of the building through regular checks, and monitoring. About You You will need to have the following skills and experience: An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers. Experience in managing the overnight safety of vulnerable clients preferably in supported housing. Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts. Experience in undertaking basic maintenance and/or delivering cleaning services. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Able to demonstrate a clear understanding of safeguarding requirements and procedures. Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Personal and professional integrity. High-level understanding of professional boundaries and ability to maintain boundaries. Ability to work collaboratively. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Nighttime Customer Service Representative etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Assistant Property Manager £35,000 per annum Mon-Fri, 8:30am - 5:30pm Crouch End, North London Looking to move beyond a traditional concierge role? This is a hybrid front-of-house and estate facilities position offering hands-on experience in property and estate management click apply for full job details
Oct 16, 2025
Full time
Assistant Property Manager £35,000 per annum Mon-Fri, 8:30am - 5:30pm Crouch End, North London Looking to move beyond a traditional concierge role? This is a hybrid front-of-house and estate facilities position offering hands-on experience in property and estate management click apply for full job details
Warehouse Operative (Counterbalance or Reach) PM Shift Derby, Derbyshire, DE65 6BG The Company Yusen Logistics is working to become the world s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world s preferred choice. We are now looking for a Warehouse Operative to join us on a full-time, permanent basis, working Monday to Friday, 12:30 - 21:00. Internally, this role is known as a Team Member. The Benefits - Salary of £26,280.07 (depending on experience) plus allowance of £832.00 (depending on experience) - 22 holiday days per year, moving to 25 days following the completion of 5 full holiday years - Opportunity for unpaid leave - Health cash plan - Company pension scheme - Cycle to work scheme - Employee referral scheme - Critical Illness Cover - Free online fitness platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition - Employee benefits, i.e., Free eye test , up to 25% off gym membership, high street vouchers - Free access to 24/7 online GP, mental health support service, Life Events Counselling and Care Concierge Service - Tailored development and career opportunities This is a fantastic opportunity for a qualified forklift truck operator with reach and counterbalance tickets to take the next step in their career with our growing and successful company. You ll discover a supportive, enjoyable environment with a strong focus on professional growth and skills development. On top of this, you ll benefit from a comprehensive package of rewards designed to promote your wellbeing and help you achieve a positive work-life balance. So, if you want to build your career with a global logistics leader, read on and apply today! The Role As a Warehouse Operative, you will support the effective running of our Derby warehouse, primarily focusing on loading and unloading using a forklift. Safely loading and unloading products onto trailers, you will ensure procedures are followed correctly and goods are handled effectively to minimise damage. You will follow health and safety procedures, carry out equipment checks and report any concerns to your line manager. About You To be considered as a Warehouse Operative, you will need: - A valid FLT licence for Counterbalance and Reach T20/30 - The ability to work as part of a team - The ability to withstand pressure and work to tight deadlines - Strong attention to detail The closing date for this role is 16th November 2025. Other organisations may call this role Forklift Truck Driver, FLT Driver, Reach Truck Operator, or Counterbalance Operator. We thank all applicants for their interest, however, only those under consideration will be contacted. Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a Disability Confident Committed employer. So, if you re ready to take the next step in your career as a Warehouse Operative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Oct 16, 2025
Full time
Warehouse Operative (Counterbalance or Reach) PM Shift Derby, Derbyshire, DE65 6BG The Company Yusen Logistics is working to become the world s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world s preferred choice. We are now looking for a Warehouse Operative to join us on a full-time, permanent basis, working Monday to Friday, 12:30 - 21:00. Internally, this role is known as a Team Member. The Benefits - Salary of £26,280.07 (depending on experience) plus allowance of £832.00 (depending on experience) - 22 holiday days per year, moving to 25 days following the completion of 5 full holiday years - Opportunity for unpaid leave - Health cash plan - Company pension scheme - Cycle to work scheme - Employee referral scheme - Critical Illness Cover - Free online fitness platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition - Employee benefits, i.e., Free eye test , up to 25% off gym membership, high street vouchers - Free access to 24/7 online GP, mental health support service, Life Events Counselling and Care Concierge Service - Tailored development and career opportunities This is a fantastic opportunity for a qualified forklift truck operator with reach and counterbalance tickets to take the next step in their career with our growing and successful company. You ll discover a supportive, enjoyable environment with a strong focus on professional growth and skills development. On top of this, you ll benefit from a comprehensive package of rewards designed to promote your wellbeing and help you achieve a positive work-life balance. So, if you want to build your career with a global logistics leader, read on and apply today! The Role As a Warehouse Operative, you will support the effective running of our Derby warehouse, primarily focusing on loading and unloading using a forklift. Safely loading and unloading products onto trailers, you will ensure procedures are followed correctly and goods are handled effectively to minimise damage. You will follow health and safety procedures, carry out equipment checks and report any concerns to your line manager. About You To be considered as a Warehouse Operative, you will need: - A valid FLT licence for Counterbalance and Reach T20/30 - The ability to work as part of a team - The ability to withstand pressure and work to tight deadlines - Strong attention to detail The closing date for this role is 16th November 2025. Other organisations may call this role Forklift Truck Driver, FLT Driver, Reach Truck Operator, or Counterbalance Operator. We thank all applicants for their interest, however, only those under consideration will be contacted. Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a Disability Confident Committed employer. So, if you re ready to take the next step in your career as a Warehouse Operative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Day Concierge/Valet 7am-7pm/8am to 8pm 4 on 4 off St Johns Wood, NW8 31,752 Immediate start available. Day Concierge/Valet needed for a new high-end residence in St Johns Wood. In order to fulfil the job specification for providing valet parking of residents vehicles, all applicants must be over the age of 30 and hold a clean driving licence with no endorsements plus of course be a confident driver of both manual and automatic vehicles. Must also be a reasonably confident swimmer and willing to attend a First Responder course for pool emergency as the building has a swimming pool. The Concierge team will be responsible for providing a first class front of house reception customer service facility for residents too as well as general administration for lifestyle services in the building for residents and their guests. Other duties will involve day to day operational running of the building including regular health and safety and security checks, screening visitors and contractors and generally being extremely vigilant and discreet.
Oct 16, 2025
Full time
Day Concierge/Valet 7am-7pm/8am to 8pm 4 on 4 off St Johns Wood, NW8 31,752 Immediate start available. Day Concierge/Valet needed for a new high-end residence in St Johns Wood. In order to fulfil the job specification for providing valet parking of residents vehicles, all applicants must be over the age of 30 and hold a clean driving licence with no endorsements plus of course be a confident driver of both manual and automatic vehicles. Must also be a reasonably confident swimmer and willing to attend a First Responder course for pool emergency as the building has a swimming pool. The Concierge team will be responsible for providing a first class front of house reception customer service facility for residents too as well as general administration for lifestyle services in the building for residents and their guests. Other duties will involve day to day operational running of the building including regular health and safety and security checks, screening visitors and contractors and generally being extremely vigilant and discreet.
Are you looking for a new challenge in the travel and lifestyle industry? Do you have a passion for creating unforgettable experiences for discerning clients? If so, we have an exciting opportunity for you! We design and manage bespoke travel and lifestyle solutions for international UHNWs that go beyond the ordinary, from private yacht, jet charter to exclusive access to events and destinations. As a Private Client Manager, you will be responsible for managing a small portfolio of clients, providing them with personalised service and expert advice. You will handle all aspects of their travel arrangements, from itinerary planning to booking and other services. You will also proactively anticipate their needs and preferences, offering tailored recommendations and solutions. Key Responsibilities: Manage and nurture relationships for a small portfolio of high-profile clients. Plan, book, and coordinate all aspects of client travel and lifestyle arrangements. Provide expert advice to clients. Anticipate client needs and preferences in the delivery of a superior service. Maintain the highest standards of professionalism, discretion, and confidentiality. Maintain client profiles in our CRM system Skills Required: At least 2/3 years of upscale travel, lifestyle or concierge experience. A passion for travel, lifestyle and the delivery of an exceptional service, to exceed a client's expectations. Excellent communication and interpersonal skills, with the ability to build rapport and trust with high-profile clients. A proactive and flexible approach, with the ability to handle multiple requests and deadlines. A high level of professionalism, discretion, and confidentiality. An understanding of the of the world of ultra luxury. CRM/CMS system experience is an advantage Some upscale world travel experience Luxury product and destination knowledge Exceptional service delivery Communication and interpersonal skills Proactivity and flexibility Itinerary planning and booking Problem-solving and decision-making Attention to detail and accuracy Time management and organisation Teamwork and collaboration Research and analysis Customer relationship management Microsoft Office proficiency The Package: Salary up to 40,000 OTE 65,000 Full-time / Office based Some flexibility will be required the role may involve weekend / evening work Interested: If you are interested, please click to 'APPLY' or email your cv to (url removed)
Oct 16, 2025
Full time
Are you looking for a new challenge in the travel and lifestyle industry? Do you have a passion for creating unforgettable experiences for discerning clients? If so, we have an exciting opportunity for you! We design and manage bespoke travel and lifestyle solutions for international UHNWs that go beyond the ordinary, from private yacht, jet charter to exclusive access to events and destinations. As a Private Client Manager, you will be responsible for managing a small portfolio of clients, providing them with personalised service and expert advice. You will handle all aspects of their travel arrangements, from itinerary planning to booking and other services. You will also proactively anticipate their needs and preferences, offering tailored recommendations and solutions. Key Responsibilities: Manage and nurture relationships for a small portfolio of high-profile clients. Plan, book, and coordinate all aspects of client travel and lifestyle arrangements. Provide expert advice to clients. Anticipate client needs and preferences in the delivery of a superior service. Maintain the highest standards of professionalism, discretion, and confidentiality. Maintain client profiles in our CRM system Skills Required: At least 2/3 years of upscale travel, lifestyle or concierge experience. A passion for travel, lifestyle and the delivery of an exceptional service, to exceed a client's expectations. Excellent communication and interpersonal skills, with the ability to build rapport and trust with high-profile clients. A proactive and flexible approach, with the ability to handle multiple requests and deadlines. A high level of professionalism, discretion, and confidentiality. An understanding of the of the world of ultra luxury. CRM/CMS system experience is an advantage Some upscale world travel experience Luxury product and destination knowledge Exceptional service delivery Communication and interpersonal skills Proactivity and flexibility Itinerary planning and booking Problem-solving and decision-making Attention to detail and accuracy Time management and organisation Teamwork and collaboration Research and analysis Customer relationship management Microsoft Office proficiency The Package: Salary up to 40,000 OTE 65,000 Full-time / Office based Some flexibility will be required the role may involve weekend / evening work Interested: If you are interested, please click to 'APPLY' or email your cv to (url removed)
Technology Concierge Engineer Salary: £18.42 per hour Location: Brighton Duration: Until 31.12.2025 Hours: 40 hours per week, Monday to Friday Manpower have a fantastic new opportunity for the right candidate to become a Technology Concierge Engineer, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton click apply for full job details
Oct 16, 2025
Seasonal
Technology Concierge Engineer Salary: £18.42 per hour Location: Brighton Duration: Until 31.12.2025 Hours: 40 hours per week, Monday to Friday Manpower have a fantastic new opportunity for the right candidate to become a Technology Concierge Engineer, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton click apply for full job details
Tour Operator Administrator and Concierge Assistant. Established independent luxury Tour Operator is seeking a part time organised Administrator, with great attention to detail to join them working on post-booking, administration and concierge requirements. As a luxury Tour Operator, it's the extra details that matter and define the travel experience, and this Administrator role is fundamental to this. Great working hours, no evenings and weekends, plus this travel company are happy to consider full and part-time applications, so long as you have good written skills, experience in administration, great Microsoft Office knowledge and ideally previous experience within the Travel Industry. Starting salary is circa 24k pa dependent on experience and you will work with a friendly team, in an office environment in the Alderley Edge area. This is a part time position - ideally 3 days a week. JOB DESCRIPTION: Primarily providing administration support to the sales team and concierge assistance directly with clients, but also working within all aspects of a vibrant and busy luxury travel company. Dealing with incoming call enquiries and redirecting where required Providing clients with concierge assistance (pre and post travel) Providing client documentation (pre and post travel) Answering any client questions and queries Maintenance of company back-office systems (data-entry) EXPERIENCE REQUIRED: Excellent attention to detail and first-class organisation skills are the prerequisite for this role. Previous experience working in an administrative role for at least 12 months. Great communication skills, both written and verbal Excellent attention to detail Ability to work on own initiative, but be responsive within a team Excellent organisation skills Good knowledge of Microsoft Office (Word, Excel, Outlook) Proactive and flexible in their approach to work and willing to go the extra mile when required Minimum GCSE (or equivalent) English and Maths THE PACKAGE: Starting salary up to 24k dependent on experience, along with additional benefits and perks of working in the travel industry. This is an office based role, and part time (3 days a week) INTERESTED? Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Gemma Thelwell on (phone number removed) (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Oct 16, 2025
Full time
Tour Operator Administrator and Concierge Assistant. Established independent luxury Tour Operator is seeking a part time organised Administrator, with great attention to detail to join them working on post-booking, administration and concierge requirements. As a luxury Tour Operator, it's the extra details that matter and define the travel experience, and this Administrator role is fundamental to this. Great working hours, no evenings and weekends, plus this travel company are happy to consider full and part-time applications, so long as you have good written skills, experience in administration, great Microsoft Office knowledge and ideally previous experience within the Travel Industry. Starting salary is circa 24k pa dependent on experience and you will work with a friendly team, in an office environment in the Alderley Edge area. This is a part time position - ideally 3 days a week. JOB DESCRIPTION: Primarily providing administration support to the sales team and concierge assistance directly with clients, but also working within all aspects of a vibrant and busy luxury travel company. Dealing with incoming call enquiries and redirecting where required Providing clients with concierge assistance (pre and post travel) Providing client documentation (pre and post travel) Answering any client questions and queries Maintenance of company back-office systems (data-entry) EXPERIENCE REQUIRED: Excellent attention to detail and first-class organisation skills are the prerequisite for this role. Previous experience working in an administrative role for at least 12 months. Great communication skills, both written and verbal Excellent attention to detail Ability to work on own initiative, but be responsive within a team Excellent organisation skills Good knowledge of Microsoft Office (Word, Excel, Outlook) Proactive and flexible in their approach to work and willing to go the extra mile when required Minimum GCSE (or equivalent) English and Maths THE PACKAGE: Starting salary up to 24k dependent on experience, along with additional benefits and perks of working in the travel industry. This is an office based role, and part time (3 days a week) INTERESTED? Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Gemma Thelwell on (phone number removed) (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Facilities Manager (Soft Services) Central London Up to £65,000 + Package Prestigious 250,000 Sq Ft Trophy Building Leading Managing Agent Exceptional Career Opportunity Are you an experienced Facilities Manager with a passion for delivering exceptional soft services in a premium commercial environment Our client, a market-leading managing agent, is seeking a Facilities Manager to oversee all soft service operations within a flagship multi-tenanted building in the heart of the City. Role Overview As the Facilities Manager, you will be responsible for ensuring the highest standards of service delivery across all soft services, including cleaning, security, front-of-house, waste management, and tenant experience initiatives. You will work closely with the Building Manager and Engineering team to maintain a seamless, 5-star environment for occupiers. Key Responsibilities Soft Services Oversight: Manage day-to-day delivery of cleaning, security, reception, and waste management services. Contractor Management: Oversee performance of soft service providers, ensuring compliance with SLAs and KPIs. Front-of-House Excellence: Ensure concierge and reception teams deliver a premium occupier experience. Tenant Engagement: Act as a key point of contact for tenants regarding soft service matters, fostering strong relationships. Service Charge Management: Assist with preparation and monitoring of the soft services element of the service charge budget. Compliance & H&S: Ensure all soft service operations comply with health & safety and statutory requirements. Sustainability Initiatives: Support ESG goals through waste reduction, recycling programs, and green initiatives. Event Coordination: Assist with planning and delivery of tenant events and community engagement activities. Candidate Profile Proven experience managing soft services in a high-end commercial or corporate environment. Strong contractor management and negotiation skills. Excellent communication and stakeholder engagement abilities. IOSH or NEBOSH certification desirable. Service charge budget experience preferred. Package Salary: Up to £65,000 + Benefits Opportunity to work within a prestigious City landmark with a leading managing agent. Career development and progression within an award-winning FM team.
Oct 15, 2025
Full time
Facilities Manager (Soft Services) Central London Up to £65,000 + Package Prestigious 250,000 Sq Ft Trophy Building Leading Managing Agent Exceptional Career Opportunity Are you an experienced Facilities Manager with a passion for delivering exceptional soft services in a premium commercial environment Our client, a market-leading managing agent, is seeking a Facilities Manager to oversee all soft service operations within a flagship multi-tenanted building in the heart of the City. Role Overview As the Facilities Manager, you will be responsible for ensuring the highest standards of service delivery across all soft services, including cleaning, security, front-of-house, waste management, and tenant experience initiatives. You will work closely with the Building Manager and Engineering team to maintain a seamless, 5-star environment for occupiers. Key Responsibilities Soft Services Oversight: Manage day-to-day delivery of cleaning, security, reception, and waste management services. Contractor Management: Oversee performance of soft service providers, ensuring compliance with SLAs and KPIs. Front-of-House Excellence: Ensure concierge and reception teams deliver a premium occupier experience. Tenant Engagement: Act as a key point of contact for tenants regarding soft service matters, fostering strong relationships. Service Charge Management: Assist with preparation and monitoring of the soft services element of the service charge budget. Compliance & H&S: Ensure all soft service operations comply with health & safety and statutory requirements. Sustainability Initiatives: Support ESG goals through waste reduction, recycling programs, and green initiatives. Event Coordination: Assist with planning and delivery of tenant events and community engagement activities. Candidate Profile Proven experience managing soft services in a high-end commercial or corporate environment. Strong contractor management and negotiation skills. Excellent communication and stakeholder engagement abilities. IOSH or NEBOSH certification desirable. Service charge budget experience preferred. Package Salary: Up to £65,000 + Benefits Opportunity to work within a prestigious City landmark with a leading managing agent. Career development and progression within an award-winning FM team.
