We're seeking an experienced Business Analyst with a strong background in software development and a solid understanding of B2C manufacturing environments. You'll play a key role in bridging the gap between business needs and technical solutions, working closely with cross-functional teams to deliver impactful digital initiatives. You will be crucial in analysing business needs, gathering requirements, and translating them into actionable plans for the businesses agile software development teams. Working closely with stakeholders across the business, you will ensure that the technology solutions are aligned with strategic goals and deliver significant value to the users. Key Responsibilities: Requirements Elicitation & Analysis: Work with stakeholders to identify and define business needs, problems, and opportunities. Facilitate workshops and meetings to gather, document, and validate business and functional requirements. Analyse and model business processes to identify inefficiencies and areas for improvement. Translate business requirements into clear, concise, and actionable user stories and functional specifications for the development teams. Stakeholder Management & Communication: Requirements Elicitation & Analysis: Work with stakeholders to identify and define business needs, problems, and opportunities. Facilitate workshops and meetings to gather, document, and validate business and functional requirements. Analyse and model business processes to identify inefficiencies and areas for improvement. Backlog Support & Prioritisation: Collaborate with the Product Owner to define, refine, and prioritise the product backlog based on business value and user needs. Work with the development team to clarify requirements and ensure they have the necessary information to deliver solutions. User Focus & Market Understanding: Contribute to understanding user needs, pain points, and workflows through research and feedback analysis. Assist in monitoring industry trends and competitor activities to help identify new opportunities. Quality Assurance & Acceptance: Work closely with the Quality Assurance (QA) team to ensure requirements are testable and have defined acceptance criteria. Support the User Acceptance Testing (UAT) process to validate that delivered solutions meet the business requirements. Required Skills & Experience: 3+ years of experience as a Product Owner or Business Analyst within a software development environment, with a strong understanding of the software development lifecycle. 3+ years of experience as a Business Analyst or Product Owner within a software development environment, with a strong understanding of the software development lifecycle. Demonstrated experience working with agile methodologies (Scrum, Kanban). Proven ability to translate complex business needs into clear, concise, and actionable requirements or user stories. Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage with both technical teams and non-technical stakeholders. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Experience with project management or product management tools (e.g., Jira, Azure DevOps, Asana, Trello) is highly desirable. A passion for technology and a commitment to delivering exceptional user experiences. Experience in the manufacturing sector is a plus. Technical background or understanding of software architecture concepts is a plus. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Oct 18, 2025
Full time
We're seeking an experienced Business Analyst with a strong background in software development and a solid understanding of B2C manufacturing environments. You'll play a key role in bridging the gap between business needs and technical solutions, working closely with cross-functional teams to deliver impactful digital initiatives. You will be crucial in analysing business needs, gathering requirements, and translating them into actionable plans for the businesses agile software development teams. Working closely with stakeholders across the business, you will ensure that the technology solutions are aligned with strategic goals and deliver significant value to the users. Key Responsibilities: Requirements Elicitation & Analysis: Work with stakeholders to identify and define business needs, problems, and opportunities. Facilitate workshops and meetings to gather, document, and validate business and functional requirements. Analyse and model business processes to identify inefficiencies and areas for improvement. Translate business requirements into clear, concise, and actionable user stories and functional specifications for the development teams. Stakeholder Management & Communication: Requirements Elicitation & Analysis: Work with stakeholders to identify and define business needs, problems, and opportunities. Facilitate workshops and meetings to gather, document, and validate business and functional requirements. Analyse and model business processes to identify inefficiencies and areas for improvement. Backlog Support & Prioritisation: Collaborate with the Product Owner to define, refine, and prioritise the product backlog based on business value and user needs. Work with the development team to clarify requirements and ensure they have the necessary information to deliver solutions. User Focus & Market Understanding: Contribute to understanding user needs, pain points, and workflows through research and feedback analysis. Assist in monitoring industry trends and competitor activities to help identify new opportunities. Quality Assurance & Acceptance: Work closely with the Quality Assurance (QA) team to ensure requirements are testable and have defined acceptance criteria. Support the User Acceptance Testing (UAT) process to validate that delivered solutions meet the business requirements. Required Skills & Experience: 3+ years of experience as a Product Owner or Business Analyst within a software development environment, with a strong understanding of the software development lifecycle. 3+ years of experience as a Business Analyst or Product Owner within a software development environment, with a strong understanding of the software development lifecycle. Demonstrated experience working with agile methodologies (Scrum, Kanban). Proven ability to translate complex business needs into clear, concise, and actionable requirements or user stories. Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage with both technical teams and non-technical stakeholders. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Experience with project management or product management tools (e.g., Jira, Azure DevOps, Asana, Trello) is highly desirable. A passion for technology and a commitment to delivering exceptional user experiences. Experience in the manufacturing sector is a plus. Technical background or understanding of software architecture concepts is a plus. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
We are looking for an advanced physicist to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert understanding of physics- a completed or in progress Masters/PhD is preferred but not required. Other related fields include, but are not limited to: Astrophysics, Biophysics, Electrical Engineering, Nuclear Engineering, Chemical Engineering, Mathematics. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at $40+ USD per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex physics problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in mathematics, inductive/deductive reasoning, physical/temporal/ spatial reasoning A current, in progress, or completed Masters and/or PhD is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. Job Types: Full-time, Part-time Pay: From £30.14 per hour Work Location: Remote
Oct 18, 2025
Full time
We are looking for an advanced physicist to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert understanding of physics- a completed or in progress Masters/PhD is preferred but not required. Other related fields include, but are not limited to: Astrophysics, Biophysics, Electrical Engineering, Nuclear Engineering, Chemical Engineering, Mathematics. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at $40+ USD per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex physics problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in mathematics, inductive/deductive reasoning, physical/temporal/ spatial reasoning A current, in progress, or completed Masters and/or PhD is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. Job Types: Full-time, Part-time Pay: From £30.14 per hour Work Location: Remote
IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance Are you currently working in IT support, providing first line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required. You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems. This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies The Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence
Oct 18, 2025
Full time
IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance Are you currently working in IT support, providing first line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required. You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems. This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies The Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence
IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
Oct 18, 2025
Full time
IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 18, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 18, 2025
Full time
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 18, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 18, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we
Oct 18, 2025
Full time
Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we
SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. We have an opportunity for a Commercial Business Specialist - Systems and Processes based out of our head office in Basingstoke. The role: The role will work in partnership with locality and compliance managers to support with the successful delivery of operational budgets by becoming the expert in your field across the business. This role is integral to gaining maximum impact from our systems, driving a value for money culture by collaborating with operational leads, exploring automated solutions and continuous improvement in effective job management. The successful applicant will be working closely with the Senior Commercial Business Partner and other partners across the Property Services and CIO Directorate; the role will develop dynamic and automated systems solutions which are crucial in supporting the operational and financial performance of all workstreams within localities and compliance. Essential Knowledge and Skills: Qualification in data analysis such as Microsoft Certified Power BI Data Analyst Associate or other relevant certification in SQL and DAX languages. Good understanding and management of risk, financial planning, modelling (advanced excel skills are essential). Excellent knowledge of reporting software tools such as Sequel Server Management Studio, data warehouses and advanced data models in Power BI. Ability to interpret complex datasets and translate business requirements into actionable insights using SQL/DAX. Familiarity with data governance and performance optimisation Experience in communicating responsibilities to data users and ensuring the proper use of data. Track record of meeting deadlines and working effectively with others in a complex and dynamic environment. What can we offer you: Discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) x3 paid wellness days per year Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Private medical insurance, dental insurance & critical illness cover
Oct 17, 2025
Full time
SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. We have an opportunity for a Commercial Business Specialist - Systems and Processes based out of our head office in Basingstoke. The role: The role will work in partnership with locality and compliance managers to support with the successful delivery of operational budgets by becoming the expert in your field across the business. This role is integral to gaining maximum impact from our systems, driving a value for money culture by collaborating with operational leads, exploring automated solutions and continuous improvement in effective job management. The successful applicant will be working closely with the Senior Commercial Business Partner and other partners across the Property Services and CIO Directorate; the role will develop dynamic and automated systems solutions which are crucial in supporting the operational and financial performance of all workstreams within localities and compliance. Essential Knowledge and Skills: Qualification in data analysis such as Microsoft Certified Power BI Data Analyst Associate or other relevant certification in SQL and DAX languages. Good understanding and management of risk, financial planning, modelling (advanced excel skills are essential). Excellent knowledge of reporting software tools such as Sequel Server Management Studio, data warehouses and advanced data models in Power BI. Ability to interpret complex datasets and translate business requirements into actionable insights using SQL/DAX. Familiarity with data governance and performance optimisation Experience in communicating responsibilities to data users and ensuring the proper use of data. Track record of meeting deadlines and working effectively with others in a complex and dynamic environment. What can we offer you: Discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) x3 paid wellness days per year Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Private medical insurance, dental insurance & critical illness cover
Software Support Analyst SQL Abingdon / Hybrid £40,000pa £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit a passionate and articulate Software Support Analyst into a new client support team. On a day to day basis the Software Support Analyst is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. About you: The Software Support Analyst needs to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into my clients culture. You ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to manage escalations and work with multiple stakeholders An excellent approach to problem solving. To have detective like skills and take a positive approach to understand and solve even the most complex problems. To be able to mentor more junior members on their investigations Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond Essential: A passion for technology and desire to learn about new systems and tools Experience in ITIL best practices, experience in supporting bespoke software, experience in supporting cloud infrastructure and hardware , experience in query languages such as SQL and KQL Desirable: Experience in Power BI and the languages used M query and DAX Awareness of programming languages such a Python and C# Experience in or awareness of software requirements gathering Experience in or awareness of software development Experience in managing 3rd party supplier relationships Our client is offering a highly competitive salary (£40,000 - £45,000) and our generous benefits package includes: Life Assurance, Income Protection, pension contributions and 27 days holiday (not including bank holidays). They also operate a profit share scheme so that our people share in the success of the business. The profit share bonus is based on company performance and typically paid out in March and September. Joining this impressive business also brings many social benefits. They have a full social calendar with Spring activity days, Christmas events, a 2-day Summer event and 4 sponsored weekends a year. If you re a Software Support Analyst with 1-2 years of experience commercial experience, and you re looking for a career defining opportunity, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Oct 17, 2025
Full time
Software Support Analyst SQL Abingdon / Hybrid £40,000pa £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit a passionate and articulate Software Support Analyst into a new client support team. On a day to day basis the Software Support Analyst is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. About you: The Software Support Analyst needs to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into my clients culture. You ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to manage escalations and work with multiple stakeholders An excellent approach to problem solving. To have detective like skills and take a positive approach to understand and solve even the most complex problems. To be able to mentor more junior members on their investigations Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond Essential: A passion for technology and desire to learn about new systems and tools Experience in ITIL best practices, experience in supporting bespoke software, experience in supporting cloud infrastructure and hardware , experience in query languages such as SQL and KQL Desirable: Experience in Power BI and the languages used M query and DAX Awareness of programming languages such a Python and C# Experience in or awareness of software requirements gathering Experience in or awareness of software development Experience in managing 3rd party supplier relationships Our client is offering a highly competitive salary (£40,000 - £45,000) and our generous benefits package includes: Life Assurance, Income Protection, pension contributions and 27 days holiday (not including bank holidays). They also operate a profit share scheme so that our people share in the success of the business. The profit share bonus is based on company performance and typically paid out in March and September. Joining this impressive business also brings many social benefits. They have a full social calendar with Spring activity days, Christmas events, a 2-day Summer event and 4 sponsored weekends a year. If you re a Software Support Analyst with 1-2 years of experience commercial experience, and you re looking for a career defining opportunity, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
My client is a fast growing service provider based in the Bury area. As a result of growth, a consent change my client is seeking a Business Analyst Operating in a highly regulated industry, my client is subject to continual process and system changes, brought about by changes to regulation or legislation. Such changes, combined with recent growth, have meant that they have developed a suite of internally developed IT applications enabling my client to comply with market changes, become efficient and above all, provide excellent customer service. Reporting to the Senior Management Team, this person will help facilitate internal changes following the change management process. This is very much a mixed role fusing both Business Analysis and Delivery Manager skills. The right candidate will be responsible for determining the change requirements, documenting the functional specification, and overseeing the successful delivery of such changes by working with IT Developers. You will have excellent communication and interpersonal skills and be confident at providing updates to management (and other relevant stakeholders) at any level. You will be the bridge between business departments and the IT development team prioritising changes and collaborating closely with stakeholders to define and deliver changes within agreed timelines. The successful candidate will work in a rewarding and challenging environment ensuring our business can continue to provide a first-class service to customers. Daily responsibilities for this role will include; Engage and collaborate with internal teams Capture, understand, analyse requirements and produce functional specifications based on change requests Ensure documents and analytical work meets stakeholder expectations Ensure information is communicated and maintained in an effective manner Proactively identify and resolve potential problems Perform effective handover of specification to IT development team, software testing teams and any other relevant internal or external person Ensure that all management/stakeholders are kept informed of progress and any significant issues Perform effective version control management in all aspects of analysis/design output Prioritise tasks effectively and achieve delivery deadlines Deliver projects as part of a Stakeholder led Project team with support from management, managing scope, dependencies, risks, timelines and resources Manage internal changes which have been assigned, ensuring successful delivery on time The right candidate will be; Highly confident, self-disciplined and autonomous Ability to adapt to changing priorities and project/stakeholder requirements Excellent verbal and written communication skills Excellent attention to detail Proficient in Excel to an advanced level Basic SQL skills a bonus SDLC Jira In return this role offers a motivated and growing work environment, an excellent package and development for the right person.
Oct 17, 2025
Full time
My client is a fast growing service provider based in the Bury area. As a result of growth, a consent change my client is seeking a Business Analyst Operating in a highly regulated industry, my client is subject to continual process and system changes, brought about by changes to regulation or legislation. Such changes, combined with recent growth, have meant that they have developed a suite of internally developed IT applications enabling my client to comply with market changes, become efficient and above all, provide excellent customer service. Reporting to the Senior Management Team, this person will help facilitate internal changes following the change management process. This is very much a mixed role fusing both Business Analysis and Delivery Manager skills. The right candidate will be responsible for determining the change requirements, documenting the functional specification, and overseeing the successful delivery of such changes by working with IT Developers. You will have excellent communication and interpersonal skills and be confident at providing updates to management (and other relevant stakeholders) at any level. You will be the bridge between business departments and the IT development team prioritising changes and collaborating closely with stakeholders to define and deliver changes within agreed timelines. The successful candidate will work in a rewarding and challenging environment ensuring our business can continue to provide a first-class service to customers. Daily responsibilities for this role will include; Engage and collaborate with internal teams Capture, understand, analyse requirements and produce functional specifications based on change requests Ensure documents and analytical work meets stakeholder expectations Ensure information is communicated and maintained in an effective manner Proactively identify and resolve potential problems Perform effective handover of specification to IT development team, software testing teams and any other relevant internal or external person Ensure that all management/stakeholders are kept informed of progress and any significant issues Perform effective version control management in all aspects of analysis/design output Prioritise tasks effectively and achieve delivery deadlines Deliver projects as part of a Stakeholder led Project team with support from management, managing scope, dependencies, risks, timelines and resources Manage internal changes which have been assigned, ensuring successful delivery on time The right candidate will be; Highly confident, self-disciplined and autonomous Ability to adapt to changing priorities and project/stakeholder requirements Excellent verbal and written communication skills Excellent attention to detail Proficient in Excel to an advanced level Basic SQL skills a bonus SDLC Jira In return this role offers a motivated and growing work environment, an excellent package and development for the right person.
Deerfoot Recruitment Solutions Limited
Cowes, Isle of Wight
Software Support Engineer Cowes, Isle of Wight (Office-based) Approx 46k + bonus + healthcare + pension + 25 days holiday Permanent 37 hours per week Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for. In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure. Key Responsibilities Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite) Reproduce, diagnose, and resolve software/system issues quickly and accurately Plan and implement system health and preventative maintenance measures Create and deliver engaging training courses for users and engineers Develop and update best practice guides, FAQs, and knowledgebase articles Deploy, configure, and update software solutions to customer sites Liaise with development teams on feedback and continuous improvements Stay updated with new product releases and technologies Travel internationally as needed to support customers and colleagues Key Skills & Experience 3+ years' experience supporting, troubleshooting, and deploying software solutions Solid background in software and systems engineering Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols Strong working knowledge of Microsoft Office suite Analytical, methodical approach and strong problem-solving skills Excellent verbal and written communication skills; team player with self-motivation and customer focus Desirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security. What's on Offer Permanent, office-based contract (Cowes, Isle of Wight) Competitive salary ( 46k region) plus discretionary bonus 25 days' holiday (+ bank holidays), increasing with service 5% employer pension contribution, private healthcare after probation, and death in service benefit Innovative, global company with exceptional career progression and opportunities for international travel If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support. Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Oct 17, 2025
Full time
Software Support Engineer Cowes, Isle of Wight (Office-based) Approx 46k + bonus + healthcare + pension + 25 days holiday Permanent 37 hours per week Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for. In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure. Key Responsibilities Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite) Reproduce, diagnose, and resolve software/system issues quickly and accurately Plan and implement system health and preventative maintenance measures Create and deliver engaging training courses for users and engineers Develop and update best practice guides, FAQs, and knowledgebase articles Deploy, configure, and update software solutions to customer sites Liaise with development teams on feedback and continuous improvements Stay updated with new product releases and technologies Travel internationally as needed to support customers and colleagues Key Skills & Experience 3+ years' experience supporting, troubleshooting, and deploying software solutions Solid background in software and systems engineering Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols Strong working knowledge of Microsoft Office suite Analytical, methodical approach and strong problem-solving skills Excellent verbal and written communication skills; team player with self-motivation and customer focus Desirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security. What's on Offer Permanent, office-based contract (Cowes, Isle of Wight) Competitive salary ( 46k region) plus discretionary bonus 25 days' holiday (+ bank holidays), increasing with service 5% employer pension contribution, private healthcare after probation, and death in service benefit Innovative, global company with exceptional career progression and opportunities for international travel If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support. Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Deerfoot Recruitment Solutions Limited
Cowes, Isle of Wight
Software Support Engineer Cowes, Isle of Wight (Office-based) Approx £46k + bonus + healthcare + pension + 25 days holiday Permanent | 37 hours per week Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for. In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure. Key Responsibilities Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite) Reproduce, diagnose, and resolve software/system issues quickly and accurately Plan and implement system health and preventative maintenance measures Create and deliver engaging training courses for users and engineers Develop and update best practice guides, FAQs, and knowledgebase articles Deploy, configure, and update software solutions to customer sites Liaise with development teams on feedback and continuous improvements Stay updated with new product releases and technologies Travel internationally as needed to support customers and colleagues Key Skills & Experience 3+ years' experience supporting, troubleshooting, and deploying software solutions Solid background in software and systems engineering Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols Strong working knowledge of Microsoft Office suite Analytical, methodical approach and strong problem-solving skills Excellent verbal and written communication skills; team player with self-motivation and customer focus Desirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security. What's on Offer Permanent, office-based contract (Cowes, Isle of Wight) Competitive salary (£46k region) plus discretionary bonus 25 days' holiday (+ bank holidays), increasing with service 5% employer pension contribution, private healthcare after probation, and death in service benefit Innovative, global company with exceptional career progression and opportunities for international travel If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support. Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Oct 17, 2025
Full time
Software Support Engineer Cowes, Isle of Wight (Office-based) Approx £46k + bonus + healthcare + pension + 25 days holiday Permanent | 37 hours per week Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for. In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure. Key Responsibilities Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite) Reproduce, diagnose, and resolve software/system issues quickly and accurately Plan and implement system health and preventative maintenance measures Create and deliver engaging training courses for users and engineers Develop and update best practice guides, FAQs, and knowledgebase articles Deploy, configure, and update software solutions to customer sites Liaise with development teams on feedback and continuous improvements Stay updated with new product releases and technologies Travel internationally as needed to support customers and colleagues Key Skills & Experience 3+ years' experience supporting, troubleshooting, and deploying software solutions Solid background in software and systems engineering Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols Strong working knowledge of Microsoft Office suite Analytical, methodical approach and strong problem-solving skills Excellent verbal and written communication skills; team player with self-motivation and customer focus Desirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security. What's on Offer Permanent, office-based contract (Cowes, Isle of Wight) Competitive salary (£46k region) plus discretionary bonus 25 days' holiday (+ bank holidays), increasing with service 5% employer pension contribution, private healthcare after probation, and death in service benefit Innovative, global company with exceptional career progression and opportunities for international travel If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support. Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Position: PRODUCT MARKETING MANAGER - CITRIX Job Description: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Learn more at . CITRIX PRODUCT MARKETING MANAGER Arrow ECS is seeking a Citrix Product Marketing Manager to join our dynamic team in EMEA. We are looking for someone who will be responsible for positioning and messaging the Citrix line of products and competitive differentiators. You will partner closely with Citrix/ Cloud Software Group, product management, sales and marketing to ensure we effectively communicate Citrix value proposition, enable revenue growth, and deliver compelling product experiences to customers. What will you be doing at Arrow? In alignment with sales strategy, develop and execute go-to-market strategies for new product launches and feature releases Craft clear, compelling product positioning and messaging tailored to the Citrix partner community and end- consumers as well as internally for enabling the sales teams Conduct market research, competitive analysis, and customer interviews to inform strategy and identify opportunities Partner with product management to influence roadmaps and ensure market fit Create and manage sales enablement tools, including pitch decks, product demos, battlecards, and case studies Collaborate with sales strategist and marketing to develop campaigns that drive awareness, adoption, and retention Measure and report against KPI's on the effectiveness of product marketing initiatives Act as a product evangelist at events, webinars, customer meetings, and with industry analysts What are we looking for? Bachelor's degree in Marketing, Business, or related field (MBA a plus). Minimum of 5 years of experience in product marketing within the technology or software industry. Strong understanding of go-to-market planning, customer segmentation, and buyer personas. Proven track record of developing messaging frameworks and product positioning throughout the entire product lifecycle. Exceptional analytical, organizational, and problem-solving skills. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Strong customer orientation and a passion for delivering outstanding customer experiences Ability to work effectively in a fast-paced, collaborative environment. What is in it for you? Competitive and attractive employee compensation package Reliable & trusting work environment Cooperative team with flat structures and communication Professional and personal development Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Do you see yourself as our future colleague? If yes - send us your application. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Product & Supplier Management
Oct 17, 2025
Full time
Position: PRODUCT MARKETING MANAGER - CITRIX Job Description: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Learn more at . CITRIX PRODUCT MARKETING MANAGER Arrow ECS is seeking a Citrix Product Marketing Manager to join our dynamic team in EMEA. We are looking for someone who will be responsible for positioning and messaging the Citrix line of products and competitive differentiators. You will partner closely with Citrix/ Cloud Software Group, product management, sales and marketing to ensure we effectively communicate Citrix value proposition, enable revenue growth, and deliver compelling product experiences to customers. What will you be doing at Arrow? In alignment with sales strategy, develop and execute go-to-market strategies for new product launches and feature releases Craft clear, compelling product positioning and messaging tailored to the Citrix partner community and end- consumers as well as internally for enabling the sales teams Conduct market research, competitive analysis, and customer interviews to inform strategy and identify opportunities Partner with product management to influence roadmaps and ensure market fit Create and manage sales enablement tools, including pitch decks, product demos, battlecards, and case studies Collaborate with sales strategist and marketing to develop campaigns that drive awareness, adoption, and retention Measure and report against KPI's on the effectiveness of product marketing initiatives Act as a product evangelist at events, webinars, customer meetings, and with industry analysts What are we looking for? Bachelor's degree in Marketing, Business, or related field (MBA a plus). Minimum of 5 years of experience in product marketing within the technology or software industry. Strong understanding of go-to-market planning, customer segmentation, and buyer personas. Proven track record of developing messaging frameworks and product positioning throughout the entire product lifecycle. Exceptional analytical, organizational, and problem-solving skills. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Strong customer orientation and a passion for delivering outstanding customer experiences Ability to work effectively in a fast-paced, collaborative environment. What is in it for you? Competitive and attractive employee compensation package Reliable & trusting work environment Cooperative team with flat structures and communication Professional and personal development Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Do you see yourself as our future colleague? If yes - send us your application. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Product & Supplier Management
SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. We have an opportunity for a Commercial Business Specialist - Reporting and Insight based out of our head office in Basingstoke. The role: The role will work in partnership with locality and compliance managers to support with the successful delivery of operational budgets by collaborating and educating data owners to drive improvements and the accuracy of data across multiple systems. This role is integral to the maintenance and administration of all ROCC systems and Power BI reporting, and upholding data integrity across systems used within property services to support a value for money culture within the business. Working closely with the Senior Commercial Business Partner and other partners across the Property Services directorate, the role will develop dynamic and insightful reporting solutions which are crucial in supporting the operational and financial performance of all workstreams within localities and compliance. Essential Knowledge and Skills: Qualification in data analysis such as Microsoft Certified Power BI Data Analyst Associate or other relevant certification in SQL and DAX languages. Good understanding and management of risk, financial planning, modelling (strong excel skills are essential). Excellent knowledge of reporting software tools such as SQL Management Studio, data warehouses and advanced data models in Power BI. Familiarity with data governance and performance optimisation Knowledge of how to use and apply R and Python in data analysis. Ability to plan, track and forecast income & expenditure against relevant budgets, to deliver a value for money service whilst taking action to mitigate any risks. Ability to analyse business information and formulate metrics that drive improvements. What can we offer you: Discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) x3 paid wellness days per year Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Private medical insurance, dental insurance & critical illness cover
Oct 17, 2025
Full time
SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. We have an opportunity for a Commercial Business Specialist - Reporting and Insight based out of our head office in Basingstoke. The role: The role will work in partnership with locality and compliance managers to support with the successful delivery of operational budgets by collaborating and educating data owners to drive improvements and the accuracy of data across multiple systems. This role is integral to the maintenance and administration of all ROCC systems and Power BI reporting, and upholding data integrity across systems used within property services to support a value for money culture within the business. Working closely with the Senior Commercial Business Partner and other partners across the Property Services directorate, the role will develop dynamic and insightful reporting solutions which are crucial in supporting the operational and financial performance of all workstreams within localities and compliance. Essential Knowledge and Skills: Qualification in data analysis such as Microsoft Certified Power BI Data Analyst Associate or other relevant certification in SQL and DAX languages. Good understanding and management of risk, financial planning, modelling (strong excel skills are essential). Excellent knowledge of reporting software tools such as SQL Management Studio, data warehouses and advanced data models in Power BI. Familiarity with data governance and performance optimisation Knowledge of how to use and apply R and Python in data analysis. Ability to plan, track and forecast income & expenditure against relevant budgets, to deliver a value for money service whilst taking action to mitigate any risks. Ability to analyse business information and formulate metrics that drive improvements. What can we offer you: Discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) x3 paid wellness days per year Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Private medical insurance, dental insurance & critical illness cover
Job Title: Application Architect Location: Hybrid - Leeds-based (2 days on site) Salary: up to c.£75,000 per annum, plus benefits Why Apply? This is a fantastic opportunity for an experienced Application Architect, or a Solution Architect with a strong applications background to play a pivotal role in shaping enterprise-level solutions for a forward-thinking organisation. You'll design and implement scalable, secure, and modern application architectures that directly support business goals. This is a permanent role offering the chance to influence strategy, guide development teams, and work with the latest technologies in a supportive and innovative environment. Application Architect Responsibilities Design, develop, and maintain high-level architecture for new and existing applications. Define architecture standards, guidelines, and best practices to ensure scalability, maintainability, and performance. Collaborate with stakeholders, business analysts, and development teams to translate requirements into robust technical solutions. Lead architecture reviews, offering guidance and mentoring to technical teams. Evaluate, recommend, and implement tools, frameworks, and technologies that align with business needs. Ensure alignment with enterprise architecture and security policies. Document architecture designs, workflows, and technical specifications. Troubleshoot and resolve complex architectural challenges. Support modernisation, migration, and integration initiatives across the application landscape. Application Architect Requirements Degree in Computer Science, Information Technology, or related field. 5+ years of software development experience, with at least 2 years in an architectural or leadership role. Strong understanding of architectural patterns (eg, microservices, layered, serverless). Proficiency in programming languages such as Java, C#, Python, or JavaScript/TypeScript. Hands-on experience with cloud platforms (in particular Azure) Excellent communication and stakeholder engagement skills. Desirable: Experience in enterprise application integration (EAI). Knowledge of data modelling and application security best practices. Certifications such as TOGAF, AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect. What's in it for me? Competitive salary. Hybrid working with flexibility and occasional travel fully expensed. Comprehensive benefits package Professional development opportunities with access to training and certifications. Work on exciting, large-scale projects that make a real impact We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Oct 17, 2025
Full time
Job Title: Application Architect Location: Hybrid - Leeds-based (2 days on site) Salary: up to c.£75,000 per annum, plus benefits Why Apply? This is a fantastic opportunity for an experienced Application Architect, or a Solution Architect with a strong applications background to play a pivotal role in shaping enterprise-level solutions for a forward-thinking organisation. You'll design and implement scalable, secure, and modern application architectures that directly support business goals. This is a permanent role offering the chance to influence strategy, guide development teams, and work with the latest technologies in a supportive and innovative environment. Application Architect Responsibilities Design, develop, and maintain high-level architecture for new and existing applications. Define architecture standards, guidelines, and best practices to ensure scalability, maintainability, and performance. Collaborate with stakeholders, business analysts, and development teams to translate requirements into robust technical solutions. Lead architecture reviews, offering guidance and mentoring to technical teams. Evaluate, recommend, and implement tools, frameworks, and technologies that align with business needs. Ensure alignment with enterprise architecture and security policies. Document architecture designs, workflows, and technical specifications. Troubleshoot and resolve complex architectural challenges. Support modernisation, migration, and integration initiatives across the application landscape. Application Architect Requirements Degree in Computer Science, Information Technology, or related field. 5+ years of software development experience, with at least 2 years in an architectural or leadership role. Strong understanding of architectural patterns (eg, microservices, layered, serverless). Proficiency in programming languages such as Java, C#, Python, or JavaScript/TypeScript. Hands-on experience with cloud platforms (in particular Azure) Excellent communication and stakeholder engagement skills. Desirable: Experience in enterprise application integration (EAI). Knowledge of data modelling and application security best practices. Certifications such as TOGAF, AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect. What's in it for me? Competitive salary. Hybrid working with flexibility and occasional travel fully expensed. Comprehensive benefits package Professional development opportunities with access to training and certifications. Work on exciting, large-scale projects that make a real impact We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Senior Oracle APEX Software Engineer (SC Cleared) Bristol, Leicester, or Plymouth (2 days per week onsite) 425 - 525 per day (Inside IR35) 6-month contract Must hold live & transferrable SC clearance ( used within the last 12 months) The Opportunity We're seeking an experienced Senior Oracle APEX Software Engineer to play a key role in supporting critical engineering and digital programmes for the UK's naval fleet. This is a unique opportunity to apply your skills on projects that directly contribute to national security and the safety of those at sea. The Role As part of the Digital Solutions Team, you'll be responsible for designing, developing, and maintaining complex software applications that underpin through-life engineering support for the Royal Navy's submarine fleet. You'll take a lead role in requirement analysis, solution design, and efficient software delivery, ensuring quality, performance, and innovation remain at the forefront. Key Responsibilities: Lead requirements analysis and technical design of large and complex programmes. Develop efficient and reusable solutions using Oracle APEX. Write and optimise complex PL/SQL code for validation and data processing. Apply technical expertise to evaluate solutions and recommend improvements. Collaborate closely with business analysts, project managers, DBAs, and infrastructure teams. Participate in Agile ceremonies (stand-ups, reviews, workshops) and demonstrate development progress. Share knowledge with peers and mentor junior developers where required. About You We're looking for someone with: Strong expertise in Oracle APEX web application development. Proven experience with complex PL/SQL coding . Solid understanding of JavaScript within APEX applications. A disciplined approach to configuration control and development best practice. Experience working in Agile environments with tools such as Azure DevOps and Scrum. Excellent stakeholder communication skills, with the ability to work collaboratively across teams. Why Apply? This is a chance to contribute to mission-critical defence projects while working in a supportive team environment. You'll be involved in projects that are both technically challenging and genuinely meaningful - supporting the safety and operational readiness of the UK naval fleet. If you're an experienced APEX Developer with the right clearance and a background in complex, secure environments, we'd love to hear from you.
Oct 17, 2025
Contractor
Senior Oracle APEX Software Engineer (SC Cleared) Bristol, Leicester, or Plymouth (2 days per week onsite) 425 - 525 per day (Inside IR35) 6-month contract Must hold live & transferrable SC clearance ( used within the last 12 months) The Opportunity We're seeking an experienced Senior Oracle APEX Software Engineer to play a key role in supporting critical engineering and digital programmes for the UK's naval fleet. This is a unique opportunity to apply your skills on projects that directly contribute to national security and the safety of those at sea. The Role As part of the Digital Solutions Team, you'll be responsible for designing, developing, and maintaining complex software applications that underpin through-life engineering support for the Royal Navy's submarine fleet. You'll take a lead role in requirement analysis, solution design, and efficient software delivery, ensuring quality, performance, and innovation remain at the forefront. Key Responsibilities: Lead requirements analysis and technical design of large and complex programmes. Develop efficient and reusable solutions using Oracle APEX. Write and optimise complex PL/SQL code for validation and data processing. Apply technical expertise to evaluate solutions and recommend improvements. Collaborate closely with business analysts, project managers, DBAs, and infrastructure teams. Participate in Agile ceremonies (stand-ups, reviews, workshops) and demonstrate development progress. Share knowledge with peers and mentor junior developers where required. About You We're looking for someone with: Strong expertise in Oracle APEX web application development. Proven experience with complex PL/SQL coding . Solid understanding of JavaScript within APEX applications. A disciplined approach to configuration control and development best practice. Experience working in Agile environments with tools such as Azure DevOps and Scrum. Excellent stakeholder communication skills, with the ability to work collaboratively across teams. Why Apply? This is a chance to contribute to mission-critical defence projects while working in a supportive team environment. You'll be involved in projects that are both technically challenging and genuinely meaningful - supporting the safety and operational readiness of the UK naval fleet. If you're an experienced APEX Developer with the right clearance and a background in complex, secure environments, we'd love to hear from you.
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support the ever-growing needs of our business. This is a full time position offering h ybrid working with 3 days per week based at our regional office in Solihull . You will be required to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis of company-approved software. • Supporting projects regional office and site print solutions. • Investigation and triage of network faults; notify Infrastructure when required. • Hardware & Software troubleshooting • Triage incidents and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role with 3 days per week based at our Fore regional office in Solihull and will require to support our projects in the Midlands region including eastern regions of the UK. Reporting to the IT Foundation Level 2 Support Team Lead your general responsibilities will include: • Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilising What s in it for you? In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would be beneficial. • Understanding of VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license
Oct 17, 2025
Full time
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support the ever-growing needs of our business. This is a full time position offering h ybrid working with 3 days per week based at our regional office in Solihull . You will be required to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis of company-approved software. • Supporting projects regional office and site print solutions. • Investigation and triage of network faults; notify Infrastructure when required. • Hardware & Software troubleshooting • Triage incidents and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role with 3 days per week based at our Fore regional office in Solihull and will require to support our projects in the Midlands region including eastern regions of the UK. Reporting to the IT Foundation Level 2 Support Team Lead your general responsibilities will include: • Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilising What s in it for you? In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would be beneficial. • Understanding of VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license
Integration & Solution Architect - Cloud Solutions - Banking Excellent opportunity opens for an Integration and Solution Architect to join a growing International Bank's London office and play a crucial role in designing, implementing, and managing complex software integration solutions. You will work closely with stakeholders to understand business needs, creating architectural designs that align with enterprise goals, and ensuring seamless integration of systems, applications, and services across the bank. The ideal candidate will possess deep technical expertise , strong problem-solving abilities , and a strategic mindset to drive the banks technology and business roadmaps forward. Key responsibilities Solution Architecture Design Develop and document high-level architecture designs, solution blueprints, and integration strategies that align with the bank's business requirements. Define and maintain architecture standards, principles, and best practices. Lead the design and delivery of complex integrations involving cloud solutions (public, private and SaaS) Integration Strategy and Implementation Design and oversee the implementation of end-to-end integrations using Middleware platforms, APIs, microservices, and other technologies. Collaborate with development teams to implement integration solutions, ensuring scalability, security, and reliability. Technical Leadership and Collaboration Act as a technical advisor to stakeholders, providing guidance on system and data integration challenges and opportunities. Partner with cross-functional teams, including software engineers, data engineers, DevOps, and business analysts, to ensure successful project delivery. Mentor and guide development teams on integration best practices and architecture principles. Solution Validation and Optimization Review existing systems and integration points to identify opportunities for optimisation and innovation. Ensure solutions comply with architectural guidelines, security standards, and regulatory requirements. Troubleshoot and resolve complex integration issues to maintain system reliability and performance. Documentation and Knowledge Sharing Create comprehensive architecture documentation, including diagrams, process flows, and technical specifications. Share knowledge and expertise through training sessions, presentations, and technical workshops. Define and execute an integration roadmap and strategy. Qualification & Experience Bachelor's or Master's degree in Computer Science, Information Technology, or related field Certifications in relevant technologies or architectural frameworks (Microsoft Azure and Software AG are preferred). 7+ years of relevant work experience overseeing/driving technology transformation within the banking sector. Proven experience in developing integration solutions with on-premises and cloud-based applications. Familiarity with Agile methodologies and DevOps practices. Excellent communication and presentation skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Strong analytical, problem-solving, and decision-making capabilities. Ability to work in a fast-paced, dynamic environment, managing multiple projects simultaneously. Interested? Please Apply Azure Solutions Architect Integration Engineer Azure Engineer Architect Bank Banking Strategy DevOps Microsfot Azure Digital Transformation Financial Services Agile
Oct 17, 2025
Full time
Integration & Solution Architect - Cloud Solutions - Banking Excellent opportunity opens for an Integration and Solution Architect to join a growing International Bank's London office and play a crucial role in designing, implementing, and managing complex software integration solutions. You will work closely with stakeholders to understand business needs, creating architectural designs that align with enterprise goals, and ensuring seamless integration of systems, applications, and services across the bank. The ideal candidate will possess deep technical expertise , strong problem-solving abilities , and a strategic mindset to drive the banks technology and business roadmaps forward. Key responsibilities Solution Architecture Design Develop and document high-level architecture designs, solution blueprints, and integration strategies that align with the bank's business requirements. Define and maintain architecture standards, principles, and best practices. Lead the design and delivery of complex integrations involving cloud solutions (public, private and SaaS) Integration Strategy and Implementation Design and oversee the implementation of end-to-end integrations using Middleware platforms, APIs, microservices, and other technologies. Collaborate with development teams to implement integration solutions, ensuring scalability, security, and reliability. Technical Leadership and Collaboration Act as a technical advisor to stakeholders, providing guidance on system and data integration challenges and opportunities. Partner with cross-functional teams, including software engineers, data engineers, DevOps, and business analysts, to ensure successful project delivery. Mentor and guide development teams on integration best practices and architecture principles. Solution Validation and Optimization Review existing systems and integration points to identify opportunities for optimisation and innovation. Ensure solutions comply with architectural guidelines, security standards, and regulatory requirements. Troubleshoot and resolve complex integration issues to maintain system reliability and performance. Documentation and Knowledge Sharing Create comprehensive architecture documentation, including diagrams, process flows, and technical specifications. Share knowledge and expertise through training sessions, presentations, and technical workshops. Define and execute an integration roadmap and strategy. Qualification & Experience Bachelor's or Master's degree in Computer Science, Information Technology, or related field Certifications in relevant technologies or architectural frameworks (Microsoft Azure and Software AG are preferred). 7+ years of relevant work experience overseeing/driving technology transformation within the banking sector. Proven experience in developing integration solutions with on-premises and cloud-based applications. Familiarity with Agile methodologies and DevOps practices. Excellent communication and presentation skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Strong analytical, problem-solving, and decision-making capabilities. Ability to work in a fast-paced, dynamic environment, managing multiple projects simultaneously. Interested? Please Apply Azure Solutions Architect Integration Engineer Azure Engineer Architect Bank Banking Strategy DevOps Microsfot Azure Digital Transformation Financial Services Agile
