Senior Service Engineer

Job Overview

We are seeking a Senior Service Engineer to join our dynamic team at MED Equus Ltd. The ideal candidate will be responsible for providing exceptional repair & maintenance services as well as technical support for our products. The Senior Service Engineer will manage and train other Service Engineers in our workshop. This role requires a strong understanding of engineering principles, excellent problem-solving skills, and the ability to work independently and as part of our service team. The Senior Service Engineer will play a crucial role in ensuring customer satisfaction through timely and efficient repair & services for MED Equus Ltd's product line.

Job Perks

• Base gross salary from £40,000 to £45,000 - dependent on experience and qualifications.
• Company pick-up truck as a benefit-in-kind.
• Annual Bonus - share of the team's performance-related bonus once per annum.
• Salary Review - performance-related salary review once per annum.
• Pension - 5% employer pension contributions.
• Private medical insurance.

Duties

• Conduct repairs and routine maintenance on all equipment and systems provided by MED Equus Ltd.
• 3D printing, CAD, CAM and R&D projects for helping us to improve our equipment. We continually strive to have the highest quality equipment and support within our industry - we value our Service Engineers input to stay ahead of the competition.
• Troubleshoot technical issues and provide effective solutions for our equipment.
• Install new equipment at client's premises - ensuring proper functionality upon completion.
• Produce and maintain Standard Operating Procedures.
• Maintain accurate records of service activities via documentation. Including reports on repairs, and installations.
• Collaborate with other Service Engineers, our logistics department, and other required departments as necessary to ensure efficient delivery processes for equipment and our services.
• Follow and manage daily workload plans for the Service Team.
• CPD training with our suppliers - this may include international travel for training.
• Ongoing in-house training consistent with MED Equus Ltd's policies & guidelines.
• Adherence to the Health & Safety rules at our premises.

Qualifications

• An Electrical and/or Mechanical Engineering qualification is required.
• Previous experience in a similar role within the mechanical and/or electrical engineering industry is required.
• Strong technical knowledge of mechanical & electrical engineering is required.
• Previous experience managing and training other team members on mechanical and electrical engineering products is essential.
• Excellent problem-solving abilities and attention to detail for technical repairs and maintenance.
• Ability to work independently as well as part of a team environment.
• Strong communication skills to effectively interact with clients and colleagues.
• A valid driver's licence is advantageous for travel to client sites.