2336 jobs found

Portfolio are proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a friendly, supportive team that offers a clear progression pathway ! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position.

We're looking for 3 German Speaking Customer Service Advisors to join our Customer Support team in Edinburgh. If you're fluent in German and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 + Monthly performance incentive Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home after training. Training: First 12 weeks, Monday - Friday, 8:00am - 4:30pm. Language: This role requires spoken and written fluency in German and English RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. Why You'll Love Working Here 33 days annual leave (including bank holidays) Hybrid working 3 days in the office, 2 days from home (subject to training and performance) Monthly performance bonus $600 USD in annual Trip Coins to put towards your own travel Health Cash Plan covering dental, optical, physiotherapy, massages and more Free on-site gym or discounted memberships with Nuffield Health and PureGym Enhanced family leave, enhanced sick pay and an Employee Assistance Programme Life insurance worth four times your annual salary $450 USD employee referral bonus Continuous learning and genuine career progression many of our leaders started in this role Regular team socials, free lunches, celebrations and recognition events Additional leave for parents/guardians and long service leave after 10 years What You'll Do Deliver outstanding customer service across phone, live chat and email in both German and English. Support customers with flights, hotels and other travel-related enquiries. Take ownership of customer issues from first contact through to resolution. Deliver an empathetic, professional and efficient customer experience. Manage multiple customer conversations while maintaining accuracy and quality. Work collaboratively with colleagues to achieve team KPIs and service targets. Identify opportunities to improve the customer experience and internal processes. Represent 's values in every customer interaction. What You'll Bring Fluent spoken and written German and English (essential). Previous customer service, customer support, customer care or contact centre experience. Excellent communication and problem-solving skills. Confidence handling multiple live chats and navigating multiple systems simultaneously. Comfortable working towards KPIs and performance targets. Strong attention to detail and accurate typing skills. A positive attitude with the ability to adapt and learn in a fast-paced environment. Experience using CRM systems or customer service software is advantageous. Travel or tourism industry experience is desirable but not essential. About Group is one of the world's leading travel technology companies, helping millions of customers book flights, hotels, trains and holidays across the globe. With more than 30,000 employees across 30 countries, we operate global Customer Support Centres that provide 24/7 support in multiple languages. Our mission is simple: to make every journey the best it can be. Our Edinburgh team is home to colleagues from over 30 nationalities, creating a truly international and inclusive workplace where everyone is encouraged to learn, grow and develop their career. Many of our managers and senior leaders started their journey in this very role, making this an excellent opportunity to build a long-term career with . If you're passionate about delivering exceptional customer service and want to join a fast-growing global business, we'd love to hear from you.

Are you an experienced German Speaking Customer Service Advisor who enjoys building customer relationships, solving problems and supporting customers from initial enquiry through to order fulfilment? We re recruiting a German Speaking Customer Service Advisor to join a successful global manufacturing business based in Nottingham. You ll primarily support customers across Germany, as well as some UK customers, working closely with sales, manufacturing and other internal teams. This is a varied B2B customer service role covering quotations, order processing, customer queries and coordinating orders through to delivery. What s on Offer c£32,000 salary Annual bonus of up to 5% Monday to Friday working 50/50 hybrid working (Tuesday and Wednesday are office-based days) Opportunity to join an established global manufacturing business The Role As German Speaking Customer Service Advisor , your responsibilities will include: Supporting German-speaking customers with enquiries and new orders Preparing and issuing customer quotations Following up quotations and supporting opportunities for business growth Processing customer orders and maintaining accurate information within SAP Carrying out contract reviews to ensure customer requirements are understood and met Providing customers with product and order information Building strong relationships with internal teams to support on-time order fulfilment Processing customer returns Working with Finance to resolve credit and invoice queries Maintaining accurate customer information across ERP and CRM systems What We re Looking For You ll need a high level of spoken and written German , as some customers communicate exclusively in German. Ideally, you ll also have: At least 2 years' B2B customer service, sales support or order management experience Experience working within a manufacturing environment Strong customer service and problem-solving skills Experience using ERP and CRM systems , ideally SAP and Salesforce Excellent written and verbal communication skills (English and German) The ability to build effective relationships across different departments Experience within a regulated manufacturing sector , such as aerospace or medical, would be particularly advantageous. If you have the required skills and experience for this German Speaking Customer Service Advisor position, apply today or contact Stuart Cooper at Wagstaff Recruitment for a confidential discussion. Wagstaff Recruitment Building Trusted Relationships to Create Great Opportunities

Retail Sales & Service Advisor Location: Belfast Branch, BT36 4WX Salary : £26,208 per annum, plus Bonus scheme Vacancy Type: Permanent, 9am-5pm Mon-Fri (37.5 hours per week) Indespension is a leading manufacturer of trailers offering a complete service including sales of new and used trailers, a full range of parts and towing accessories for most makes of trailer, trailer servicing and repair and a towbar fitting service. An excellent opportunity has arisen for an experienced retail Sales & Service Advisor. The successful candidate will be required to actively contribute towards achieving Branch sales/margin targets through increasing sales to existing and new Customers. Responsibilities include: Actively sell (face to face and over the telephone) and promote Indespension trailers/parts/associated equipment ensuring correct procedures are followed; Serve customers politely and efficiently either at the counter, off site, on the telephone, providing professional and timely advice on trailers/services and towing accessories; Advise and take orders for trailer hire and towbar fitting updating the diary accordingly. Liaise with the Store Workshop to ensure they are kept supplied with a steady workload; Ensure all stock orders received are shelved at the earliest opportunity and are presented safely, tidily and in an attractive manner. Displays should be updated and maintained regularly to maximise customer interest; Assist with stock takes as required; Keep work area tidy and operate within the Health and Safety policy of the Company; Wear the Company uniform at all times and uphold the Indespension Brand. Administrative duties, including daily cash paperwork, banking, petty cash, raise invoices/credit notes accurately and maintain accurate filing systems. Ensure payment for goods is received accurately. The Candidate: Previous experience in retail sales, ideally in a trade counter environment, motor trade or hire industry; Excellent communication and presentation skills; A full clean driving licence preferable; Train/drive a Fork Lift Truck if required. Detail: Competitive basic salary; Branch bonus scheme; 32 days holiday including Bank Holidays; Auto Enrolment Pension Scheme. To Apply If you feel you are a suitable candidate and would like to work for Indespension, please do not hesitate to apply.

CUSTOMER SERVICE ADVISOR NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients vibrant team as a Customer Service and Sales Agent , where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance. Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. NO COLD CALLING Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game. Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth. Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth. CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Customer focused Self-motivated Able to manage complaints professionally Keen to drive business forward Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm Working 1 Saturday per month 9am-3pm 20 days holiday plus Bank Holidays Onsite Parking £26,500 - £30,000 plus commission Fantastic opportunity to build a career Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION

Job Title: Customer Support Expert (Contact Centre) 6 Month Contract £19.06 per hour - Inside IR35 (Umbrella Rate) Based in Manchester As a Customer Support Expert in a contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience. Position Responsibilities: Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment. Respond to customer enquiries received through other channels including emails, live chat, SMS, and post. Achieve business targets by efficiently managing call volume and resolving customer issues effectively. Maintain accurate and up-to-date customer account records. Process customer payments made by debit/credit card and investigate payment-related issues, including refunds. Provide settlement quotes. Assist customers with financial health and loss recovery enquiries. Support customers through the end-of-contract process. Address and resolve customer dissatisfaction issues. Provide support to customers dealing with bereavement. Perform account administration tasks, such as name/address changes and sending letters/emails. Qualifications and Skills: Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction. Commit to ensuring customers receive the best possible outcome for their individual circumstances. Embrace a positive attitude toward change, including business transformation, new technology, and systems. Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed. Maintain a focus on achieving personal and team objectives by delivering results. Demonstrate resilience and adaptability in a fast-paced contact centre environment. Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone. Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training. Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training. Desirable: Previous experience working in a customer service environment. Additional Information: Working Patterns: Mon Fri 9:00 am - 5:15 pm, Sat 9:00 am - 1:00 pm on a rota basis

We're looking for a Greek Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Greek and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 + Monthly performance incentive Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home after training. Training: First 12 weeks, Monday - Friday, 8:00am - 4:30pm. Language: This role requires spoken and written fluency in German and English RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. Why You'll Love Working Here 33 days annual leave (including bank holidays) Hybrid working 3 days in the office, 2 days from home (subject to training and performance) 6% employer pension contribution via our company scheme Monthly performance bonus $600 USD in annual Trip Coins, plus up to 8% off hotel bookings worldwide and a birthday Trip Coins gift Health Cash Plan covering dental, optical, physiotherapy, massages and more Free on-site gym or discounted memberships with Nuffield Health and PureGym Enhanced family leave, enhanced sick pay and an Employee Assistance Programme $450 USD employee referral bonus Continuous learning and genuine career progression, plus 4 days paid leave for work-related exams Regular team socials, free lunches, celebrations and recognition events Additional leave for parents/guardians and long service leave What You'll Do Deliver outstanding customer service across phone, live chat and email in both Greek and English. Support customers with flights, hotels and other travel-related enquiries. Take ownership of customer issues from first contact through to resolution. Deliver an empathetic, professional and efficient customer experience. Manage multiple customer conversations while maintaining accuracy and quality. Work collaboratively with colleagues to achieve team KPIs and service targets. Identify opportunities to improve the customer experience and internal processes. Represent 's values in every customer interaction. What You'll Bring Fluent spoken and written Greek and English (essential). Previous customer service, customer support, customer care or contact centre experience. Excellent communication and problem-solving skills. Confidence handling multiple live chats and navigating multiple systems simultaneously. Comfortable working towards KPIs and performance targets. Strong attention to detail and accurate typing skills. A positive attitude with the ability to adapt and learn in a fast-paced environment. Experience using CRM systems or customer service software is advantageous. Travel or tourism industry experience is desirable but not essential. About Group is one of the world's leading travel technology companies, helping millions of customers book flights, hotels, trains and holidays across the globe. With more than 30,000 employees across 30 countries, we operate global Customer Support Centres that provide 24/7 support in multiple languages. Our mission is simple: to make every journey the best it can be. Our Edinburgh team is home to colleagues from over 30 nationalities, creating a truly international and inclusive workplace where everyone is encouraged to learn, grow and develop their career. Many of our managers and senior leaders started their journey in this very role, making this an excellent opportunity to build a long-term career with . If you're passionate about delivering exceptional customer service and want to join a fast-growing global business, we'd love to hear from you.

Customer Service Advisor Customer Service Representative Customer Support Advisor Contact Centre Advisor Crewe, Cheshire Full-Time 40 Hours per Week 7-Day Rota Variable Shifts Introduction Acorn by Synergie is recruiting for Customer Service Advisors to join a growing team in Crewe, Cheshire . This is an excellent opportunity for someone with experience in customer service, contact centres, retail, hospitality or another service-focused environment who enjoys helping people and finding solutions. You'll handle customer enquiries, understand their needs and take ownership of issues through to resolution, while working as part of a supportive and collaborative team. If you're a confident communicator who can stay calm under pressure and genuinely enjoys making a difference to customers, we'd like to hear from you. What We Offer Full-time position, 40 hours per week . 7-day rota with variable start and finish times. Free onsite parking. Free access to onsite gym facilities. Access to the Acorn by Synergie Worker Wellbeing Programme . Acorn by Synergie rewards, discounts and offers scheme. Supportive, friendly and inclusive working environment. Opportunity to develop your customer service skills within a growing team. Key Duties Handle inbound customer enquiries professionally and with empathy. Listen to customers, understand their needs and identify appropriate solutions. Take ownership of customer issues and work towards the best possible outcome. Provide clear and accurate information using a range of internal systems. Resolve queries efficiently while maintaining high customer service standards. Work closely with specialist teams when additional support is required. Maintain accurate and up-to-date customer records. Handle customer information responsibly and maintain high standards of data security. Contribute positively to a team environment focused on collaboration and customer satisfaction. Requirements Previous experience in customer service, contact centre, retail, hospitality or another service-based role . Excellent verbal communication and active listening skills. Positive, professional and customer-focused approach. Confident using computers and able to learn new systems quickly. Ability to remain calm, organised and professional in a busy environment. Strong problem-solving skills and willingness to take ownership of customer queries. Ability to work effectively as part of a team. Flexible approach to working hours and shift patterns. Working Hours The role involves working 40 hours per week across a 7-day rota , with variable start and finish times within the following core opening hours: Monday-Friday: 8am-8pm Saturday: 9am-6pm Sunday: 10am-5pm You will be required to work one weekend day for two out of every three weekends , with the third weekend fully off. Interested? If you're an experienced Customer Service Advisor, Customer Service Representative, Customer Support Advisor, Contact Centre Advisor or Customer Care Advisor looking for your next opportunity in Crewe , apply today with your up-to-date CV. This role could suit candidates searching for Customer Service Advisor jobs in Crewe, Customer Service jobs in Cheshire, Contact Centre jobs in Crewe, Customer Support jobs in Crewe and Customer Service Representative jobs in Cheshire .

We are recruiting on behalf of a reputable, family-run automotive business located in the South Wiltshire region for the position of Vehicle Service Advisor. This is an excellent opportunity for an experienced Service Advisor seeking a stable, long-term career within a respected independent service centre. The successful Service Advisor will play a crucial role at the front desk, providing exceptional customer service and ensuring efficient communication between customers and the workshop team. Benefits: Competitive salary between 30,000 and 35,000 per annum, negotiable based on experience 20 days annual leave plus bank holidays Workplace pension scheme Access to ongoing technical training and professional development Opportunity to work with a well-established, family-run business operating since 2003 42.5-hour week, Monday to Friday, with shifts either 8:00am-5:30pm or 8:30am-6:00pm Staff purchase discounts Duties: Meet and greet customers at the Service Department front desk Coordinate with the workshop team to monitor work in progress and communicate updates to customers Schedule vehicle services, maintenance, and repairs Source and supply parts required by the workshop team Upsell additional services and products where appropriate Maintain a high standard of customer service through effective communication and organisation Keep accurate records of vehicle service history and customer interactions Requirements: Recent or current experience as a Vehicle Service Advisor or in a similar role within the automotive industry Strong organisational skills and IT literacy Excellent communication skills to deliver outstanding customer service Reside within a reasonable commuting distance of South Wiltshire (e.g., Andover, Salisbury, Marlborough, Devizes) Ability to maintain a professional and proactive approach in a busy environment Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement, covering Durrington and Wiltshire, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.

Service Advisor Franchised Motor Dealership - Epsom Our client, a well known main dealer group, are looking for a Service Advisor to join the team. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Join a friendly local team, and a company that offer a comprehensive training and development programme (including a week at a residential induction academy) In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Bonus payments based upon your performance Pension Scheme & Life Assurance Vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website 42 hour week Basic Salary from 28,800 + Bonus Apply in confidence with an up to date CV! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Service Advisor Franchised Motor Dealership - Warrington Our client, a well established franchised dealer group, is looking to recruit an experienced Service Advisor. As a Service Advisor you will the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary, Dealing with customers' requirements for service and repair work in an efficient and courteous manner. To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department. Deliver exceptional levels of customer service You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager. You will have experience in the role, ideally within a franchised car dealership Further training and development with huge career prospects Do you have exceptional customer skills or experience in a customer service advisor role? Working hours/days: Mon - Fri - 8am to 6pm 1 in 2 Saturday mornings Salary: 31k Basic + Bonus Company Benefits: Enhanced Annual Leave Company Sick Pay Career Development Time and a half for Overtime Long Service Awards Discounted Car Schemes Discount and Saving Scheme Staff Retention Rewards Employee of the Month Company Events and Gifts Company Apartment in Spain for you and your family Bonus & Commission Pension Options Free Flue Jabs and Eye Tests Confidential Wellness Support Free Tea and Coffee Apply in confidence with an up to date CV! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Service Advisor Franchised Motor Dealership - Pendle An exciting opportunity has arisen for a Service Advisor to join one of the best employers in the motor industry at their main franchised car dealership. Salary: Basic - 29,800 OTE - 35,500 Working Hours: Monday - Friday 8.30am - 5.30pm Saturdays - 8.30am - 12.30pm (1 in 2) The Job: - To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction. - To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. - To record vehicle details and service histories accurately and effectively operate a customer follow-up system. - Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller. Experience, Qualifications and Training: - Ability to communicate clearly and concisely with customers and other staff members. - Up-to-date knowledge of warranty procedures and documentation. - Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer's information bulletins and service information. - Completion of manufacturer training courses as appropriate. If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Service Advisors, Dont you think you deserve to earn a market leading £45,000 + OTE working MONDAY to FRIDAY, as a Service Advisor? Working with a great brand and a progressive, supportive, privately owned dealer group. If so, The Recruitment Solution have the perfect role for you! The opportunity is working within their clients' successful dealership based in the St Albans area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge experience this would also be a distinct advantage. Why Apply for this Service Advisor vacancy? • You get to be a part of a great brand, who provide you with excellent support • NO WEEKENDS • Excellent career opportunity • Privately owned, expanding dealer group • Well organized department • You will receive a fabulous package and benefits • Market leading £45,000+ OTE If you feel this Service Advisor role is for you, call Daniel Walton today on (phone number removed) or send your CV to (url removed) and one of our specialist consultants will be in touch. Alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

SERVICE ADVISOR Location: Shrewsbury Salary: £29,000 Basic Salary OTE £35,000 Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) Saturdays, 8:00am - 2:00pm on a Rota Job Type: Full-Time, Permanent Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment. As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance. WHAT'S IN IT FOR YOU? £29,000 Basic Salary OTE £35,000 Generous Annual Leave, Increasing with Length of Service Enhanced Family Leave Eyecare Vouchers Smart Health - 24/7 GP & Wellbeing Support Dental Insurance Optional Critical Illness Cover Discounted Gym Memberships Travel Insurance Home & Technology Vouchers Retail & Lifestyle Discounts Ongoing Training & Career Development THE ROLE As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department. Key responsibilities include: Booking customer vehicles in for servicing, maintenance, and repairs Ensuring efficient workshop loading by liaising closely with the workshop team Keeping customers informed throughout the repair process Advising customers on additional work required and associated costs Upselling service plans, maintenance work, and aftersales products where appropriate Preparing estimates, invoices, and service documentation accurately Working closely with Technicians to ensure vehicles are completed on time Delivering exceptional customer service from vehicle check-in through to collection ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience as a Service Advisor within the automotive industry Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS) A proven track record of upselling additional work, service plans, and aftersales products Excellent communication and customer service skills Strong organisational skills with the ability to prioritise workload effectively A positive, professional, and team-focused attitude Full UK Manual Driving Licence (subject to licence checks) Right to work in the UK (sponsorship is not available) APPLY TODAY This is an excellent opportunity to join a dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a supportive and rewarding working environment. If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you. Interested in finding out more? Apply today or contact Kieran at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54760.

Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Temporary Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and permanent opportunities for the right candidates. To be considered for the role, you ll require the following essentials: Customer Service Experience Proven ability to provide excellent service Strong Communication A professional telephone manner & written skills Resilient & Calm Able to handle customer queries with reassurance & confidence Within this position, you ll also be: Customer Contact Engage with customers via phone, email, SMS, live chat & WhatsApp Problem Solving Understand customer situations and provide effective solutions Service Excellence Deliver a high-quality customer experience with professionalism CRM Management Ensure all queries are handled promptly & accurately within SLAs Process Optimisation Identify opportunities to streamline operations & improve efficiency What s on offer Competitive Salary £13.61 & overtime opportunities Various shifts 8am-6pm and some weekends START MONDAY 5TH OCTOBER Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as a Recruitment Business in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

A brand-new opportunity for a customer care professional! Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients. - Mon Fri, 9am 5pm (37.5 hours per week). - Excellent benefits to include 25 days' holiday + bank holidays and Blue Light discount card. - Easily accessible city centre location. A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre and provide the highest standards of service to patients and healthcare professionals. Key Responsibilities will include - The customer service advisor role involves working as part of a small, friendly team. You will handle customer enquiries and orders by phone, email, and in person, building rapport with both new and regular customers and efficiently supporting community-based nurses. Regular liaison with healthcare professionals regarding patient records and orders. Accurately input and process orders, paying close attention to product codes and quantities. Update patient files and databases, always maintaining patient confidentiality. Booking of appointments and delivery dates on behalf of patients and nurses. Handling queries through to a satisfactory conclusion. Ensure sufficient (lightweight) stock levels are maintained within the branch. Skills & Experience Required - You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting. You will demonstrate excellent communication skills, both verbal and written. You will take pride in building effective working relationships with your team and providing the very best customer care. You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities. A can-do attitude and a well-organised, tidy, and methodical approach to work are essential. You will demonstrate efficient administration skills and follow strict operational guidelines. Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail are essential. Healthcare sector experience would be an advantage, although not essential. To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.

Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15764

Job Advertisement: Inbound Banking Customer Service Advisors Location: Northampton Contract Type: Fixed Term (12 Months) Start dates: November 2026 Hourly Rate: 14.56 Working Pattern: Full Time Our client is seeking enthusiastic and dedicated Inbound Banking Customer Service Advisors to join their dynamic team on a fixed-term contract basis. This is an exciting opportunity to engage with a diverse range of customers while providing exceptional support and service! What's in Store: Comprehensive Training: Start with a robust 8-week training programme (Monday to Friday, 9 am to 5 pm) designed to equip you with the skills to succeed. Experience a mix of face-to-face, virtual, and self-led learning, including operational insights, process training, and telephony skills. Flexible Shift Patterns: After training, Advisors will work in a 3-week rotation covering early (8 am - 4 pm), mid (9 am - 5 pm/10 am - 6 pm), and late shifts (11 am - 7 pm/12 pm - 8 pm). Enjoy 6 weeks' notice for your shift pattern while maintaining a balanced work-life schedule. Key Responsibilities: Handle a variety of inbound calls from customers, addressing complex queries and supporting vulnerable individuals with empathy and resilience. Provide assistance with balance checks, new card requests, and resolving unrecognised transactions. Utilise up to 11 IT systems while engaging with customers on the phone, ensuring multitasking efficiency and accuracy. Adapt communication styles to suit the needs of each individual customer, providing tailored solutions and leaving them satisfied. What the Ideal Candidate Looks Like: A background in customer service with strong communication skills and a passion for helping others. Comfortable with technology and proficient in using computers/laptops. Resilient and empathetic, capable of having difficult conversations with customers facing financial challenges. Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously. Why Consider This Opportunity? Join an organisation that values its members and operates with a social purpose, creating a positive impact in the community. Be part of a supportive team that prioritises collaboration and inclusivity, reflecting the diverse needs of their customer base. Opportunities for career advancement, including upskilling after six months in the role to support Fraud and Disputes. Embrace the chance to make a meaningful difference in the lives of customers while advancing your career in a vibrant and fulfilling environment. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

WHAT'S IN IT FOR YOU? Supportive team environment Hybrid working pattern with flexible in-office days 25 days' holiday plus bank holidays Life Assurance x 3 Employer pension scheme (8%) Paid day for volunteering each year Staff discounts on products Discretionary bonus scheme up to 2,400 annually MUST HAVE'S Experience in a customer service role Excellent communication skills (verbal and written) Proactive approach to customer servicing Strong organisational skills with attention to detail Ability to work under pressure and meet SLAs Good computer literacy and quick to learn new processes NICE TO HAVE'S Experience with e-commerce platforms (Shopify, NetSuite, Amazon) Experience resolving customer complaints and escalations Knowledge of courier processes and logistics Experience working in retail or product-focused environments SO, WHAT WILL YOU BE DOING? Handling high volumes of customer enquiries via all communication channels Providing product advice, aftercare, and support to customers Resolving queries related to orders, refunds, and deliveries promptly Communicating with courier providers to resolve shipping issues Responding to online reviews and feedback on FeeFo & Trustpilot Processing and managing orders on Shopify and internal systems Monitoring order statuses and customer accounts in NetSuite Addressing customer complaints and escalating when necessary Collaborating with internal teams such as Stock Control, e-Commerce, and Quality Control Contributing to continuous improvement of customer journey and satisfaction Supporting additional business needs, including potential additional duties or training HELPFUL EXTRAS Willingness to work additional hours during peak periods Attending occasional product training sessions Team-oriented mindset and flexibility Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.