20 jobs found

We're Hiring: ServiceNow - Solution Advisory UK-wide | Hybrid (remote, office & client travel) £100,000-£120,000 + bonus + benefits Are you a ServiceNow expert ready to make a real impact? We're building a new Solution Advisory Practice and looking for someone with deep technical expertise to design, implement, and optimise enterprise-scale ServiceNow solutions. You'll work with CxO-level stakeholders , influence major transformation programmes, and drive innovation across ITSM and platform services. What You'll Do Lead architecture and design across ITSM, ITOM, HRSD , and other ServiceNow modules. Advise clients on platform strategy, governance, and roadmap development. Deliver scalable, high-performing solutions from concept to implementation . Champion automation, integration, and process optimisation. Collaborate with senior stakeholders to define and execute transformation strategies. What We're Looking For Strong knowledge of the Now Platform and managing ServiceNow in SaaS environments. ServiceNow CSA (Implementation Specialist certifications desirable). ITIL Foundation certified with ITSM best practice expertise. Experience leading enterprise programmes and solving complex architectural challenges. Strategic, innovative, and confident building lasting senior-level relationships. If you're passionate about technology, innovation, and transformation , this is your chance to help shape a new advisory capability and make a real difference. Apply now or message for a confidential chat!

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with various business units to guarantee the stability, performance, and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users. You must have experience of supporting ERP Systems and SQL Database and Workflow skills Core Responsibilities Enterprise (ERP) System Ownership & Support Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform . Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries. Manage technical escalations, system updates, and third-party vendor relationships. Translate functional business requirements into effective system configurations or enhanced processes. Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage. Identify opportunities for and lead the implementation of minor system optimisations, automation, and process refinements . Application Integration & Documentation Provide robust support for other critical business systems utilised across the organisation. Assist in maintaining the integration points between the ERP and associated systems (eg, Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience. Cultivate effective relationships across departments, establishing yourself as the go-to partner for application support. Develop and deliver training and onboarding materials for new and existing ERP users. General IT & M365 Operations Offer expertise and support for the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive). Manage user accounts and licensing within Active Directory and Azure AD . Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks. Strategic Projects & Improvements Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives. Perform root cause analysis on persistent problems to recommend and implement lasting solutions. Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability. Candidate Profile Required Experience Proven track record in troubleshooting and supporting ERP or complex business applications . Prior experience with ERP systems such as SAP, Dynamics, or a similar platform is highly beneficial. Technical Competencies Solid grasp of data flow, system integrations , and support processes. Familiarity with the Microsoft 365 ecosystem , Windows Server, and Active Directory . Proficiency in Scripting languages like SQL or PowerShell is a distinct advantage. Personal & Service Skills Exceptional communication and interpersonal skills , with the ability to support users across all organisational levels. A strong commitment to service excellence and ownership -dedicated to providing dependable, prompt support. The ability to distil complex technical concepts into simple, understandable explanations. Highly organised, self-driven , and effective at prioritising a varied workload. Comfortable operating independently and contributing collaboratively as part of a larger team. Desirable Knowledge In-depth working knowledge of ERP customisation, reporting, and user administration . Understanding of business functions like sales order processing, inventory control, warehouse management, and EDI within an ERP context. Familiarity with ITIL principles for service delivery and experience using ticketing systems (eg, Halo, Zendesk, ServiceNow).

Your new company Working for a globally renowned financial organisation based near St Paul's in London. Your new role Seeking a hands-on Enterprise Solution Architect to join a newly established team within the Governance, Risk, and Compliance (GRC) function of a leading financial organisation. This strategic department is focused on enhancing the organisation's GRC capabilities by identifying architectural gaps and designing robust, scalable blueprints that support regulatory agility and operational resilience.In this role, you will be a product-focused architect embedded directly within the product engineering lifecycle, collaborating closely with cross-functional teams to ensure architectural decisions are aligned with business goals and regulatory requirements. Your expertise will be instrumental in shaping the future of GRC and Operational Risk architecture, leveraging your deep understanding of regulatory frameworks to develop solutions that span multiple compliance mandates.You will bring hands-on experience in building or implementing products and platforms, with a strong emphasis on reducing time to market and delivering tangible value. A background in development is highly preferable, as it supports your ability to engage deeply with engineering teams and contribute to the technical execution of architectural strategies. You will have a proven track record of delivering enterprise, solution, and technical architecture projects within financial services, including cloud platform integration and data platform design. Experience in architecture design and proof-of-concept delivery is essential. What you'll need to succeed Experience with GRC tools such as MetricStream, which is planned for implementation/ Familiarity with other GRC platforms such as ServiceNow, RSA Archer, SAP GRC, IBM OpenPages, or LogicGate etc is fine too. Skilled in developing proof of concepts, technical solutions, and prototypes. Strong grasp of Operational Risk practices. Proven ability to design holistic architectural roadmaps and blueprints. Exposure to regulatory frameworks such as DORA, SOX, HIPAA, and CSRD. Knowledge of architectural frameworks (e.g., TOGAF) and systems/data integration. Effective communicator with strong stakeholder management skills. Product-centric architect embedded within the engineering lifecycle. Hands-on experience delivering products and platforms with a focus on speed to market. Development background preferred. What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Cyber Security Risk Manager required to join a globally recognised SaaS company in Edinburgh, leading the governance, risk, and compliance (GRC) function and helping shape cyber security strategy in a cutting edge environment. The Company This is a modern, globally recognised SaaS company operating at the forefront of data analytics. Their datasets are relied upon by clients to make very high stakes decisions, making security critical both for the business and the clients it serves. With a strong focus on innovation, they deliver high value insights that enable fast, confident decision making in complex markets. Security is integral to the company's operations, safeguarding platforms, data, and users against evolving cyber threats. The business is currently enhancing its risk management program, providing a unique opportunity to shape processes, influence strategy, and drive tangible results. You'll join a collaborative and transparent team that values open communication, shared success, and measurable impact. The Role As Cyber Risk Manager, you will lead the maturity and execution of the governance, risk, and compliance (GRC) function. You will ensure the business has clear visibility of its cyber risk exposure and the processes in place to respond effectively. You will oversee the enterprise risk register, manage the risk exception process, and drive SOC 2 readiness initiatives. Partnering with IT, architecture, SRE, and procurement teams, you'll translate complex technical risks into actionable business decisions and provide senior leaders with clear, data driven insights. You will also align the company with leading industry frameworks such as NIST CSF, NIST , and SOC 2, helping advance its risk maturity. What You'll Be Doing Lead and continuously improve the cyber risk management program, including oversight of the enterprise risk register. Manage risk exceptions and ensure timely review, tracking, and remediation of risks. Drive SOC 2 readiness activities and collaborate with auditors and internal stakeholders to ensure compliance. Develop and enforce cybersecurity governance policies, standards, and procedures aligned with industry frameworks. Work with IT, SRE, Architecture, and Procurement teams to identify, assess, and mitigate technology and third party risks. Provide clear, actionable reporting and metrics to senior leadership, translating technical risks into business impact. Act as a trusted advisor to business leaders, balancing security requirements with operational objectives. What We're Looking For We're seeking a proactive cyber professional with proven experience in risk management ideally within a SaaS or technology environment. You'll be confident managing enterprise risk registers, internal audits, and exception processes, with a strong ability to influence stakeholders across IT and the business. You'll bring: 5+ years in cybersecurity risk management, GRC, or equivalent senior role. Hands on experience with NIST CSF, NIST , SOC 2, and risk frameworks. Experience in SOC 2 audit readiness and execution. Knowledge of enterprise GRC tools such as ServiceNow, Archer, or Purview Compliance Manager. Strong analytical skills with the ability to turn data into actionable insights. Excellent communication skills, able to engage technical teams and senior business leaders. A collaborative, transparent, and solutions focused mindset. The Offer You'll receive a competitive salary of up to 70,000, plus bonus opportunity and a comprehensive benefits package including private healthcare, enhanced pension, generous leave, and wellness support. The role offers flexible hybrid working, with just two days per week onsite in a modern, Edinburgh city centre office. If this sounds of interest, please apply or reach out to Murray Simpson.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

SPM ServiceNow Developer Our client, a leading global supplier for IT services, requires an experienced SPM ServiceNow Developer. This is a fully remote role. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate In this role, the ServiceNow Developer will be responsible for developing and maintaining the ServiceNow platform primarily within the SPM module, configuring and customising the out of box system to meet the business needs, troubleshoot issues, and provide ongoing support to a variety of teams and individuals in a dynamic Agile environment. The successful candidate will work closely with the ServiceNow Solutions Architect to design and implement requirements from the SPM Process Team, creating and maintaining integrations with other systems, maintaining Service Catalog Items, configuring the strategic planning and project management workspaces, developing scripts and workflows, and increasing automation to make the business more efficient and effective through ServiceNow SPM. For this position, the client is seeking a candidate with particular experience in implementing and supporting the SPM module, who can resolve complex technical problems while ensuring minimal disruption to the environment. Key Requirements: At least 3+ years' experience working with the ServiceNow platform, specifically in the SPM module, and with good familiarity with ITSM, and the general ServiceNow platform Have the ability to assist requesters in refining business requirement details to ensure the customers will be receiving functionality requested Gain knowledge of the overall ServiceNow implementation to understand and identify cross platform impacts of changes or enhancements being requested Design, develop, and implement SPM solutions including workflows, Catalog items, workspaces, and integrations to meet complex business requirements Configure and customise the ServiceNow platform using JavaScript and ServiceNow APIs to extend capabilities and enhance user experience Design and implement workflows to support business needs and increase automation Develop and configure integrations between ServiceNow and other enterprise systems using integration spokes or custom APIs Work within the Agile methodology to develop, build and test alongside other developers to ensure the best product is delivered to requestors in a timely manner Work with implementation partners, or internal project teams to implement new modules as business needs evolve Assist with regular ServiceNow version upgrades to ensure we remain compliant and supported by the vendor Due to the volume of applications received, unfortunately we cannot respond to everyone If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

SPM ServiceNow Developer Our client, a leading global supplier for IT services, requires an experienced SPM ServiceNow Developer. This is a fully remote role. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate In this role, the ServiceNow Developer will be responsible for developing and maintaining the ServiceNow platform primarily within the SPM module, configuring and customising the out of box system to meet the business needs, troubleshoot issues, and provide ongoing support to a variety of teams and individuals in a dynamic Agile environment. The successful candidate will work closely with the ServiceNow Solutions Architect to design and implement requirements from the SPM Process Team, creating and maintaining integrations with other systems, maintaining Service Catalog Items, configuring the strategic planning and project management workspaces, developing scripts and workflows, and increasing automation to make the business more efficient and effective through ServiceNow SPM. For this position, the client is seeking a candidate with particular experience in implementing and supporting the SPM module, who can resolve complex technical problems while ensuring minimal disruption to the environment. Key Requirements: At least 3+ years' experience working with the ServiceNow platform, specifically in the SPM module, and with good familiarity with ITSM, and the general ServiceNow platform Have the ability to assist requesters in refining business requirement details to ensure the customers will be receiving functionality requested Gain knowledge of the overall ServiceNow implementation to understand and identify cross platform impacts of changes or enhancements being requested Design, develop, and implement SPM solutions including workflows, Catalog items, workspaces, and integrations to meet complex business requirements Configure and customise the ServiceNow platform using JavaScript and ServiceNow APIs to extend capabilities and enhance user experience Design and implement workflows to support business needs and increase automation Develop and configure integrations between ServiceNow and other enterprise systems using integration spokes or custom APIs Work within the Agile methodology to develop, build and test alongside other developers to ensure the best product is delivered to requestors in a timely manner Work with implementation partners, or internal project teams to implement new modules as business needs evolve Assist with regular ServiceNow version upgrades to ensure we remain compliant and supported by the vendor Due to the volume of applications received, unfortunately we cannot respond to everyone If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

Your Role As a ServiceNow Architect, you will: Establish and enforce systems design and architectural standards across the delivery lifecycle. Act as a Design Authority, providing expert input into the design of ServiceNow-based solutions. Contribute to bids and proposals, presenting innovative ideas and solutions to potential clients. Bring thought leadership and creative problem-solving to both existing engagements and new opportunities. Champion equity, diversity, and inclusion in your day-to-day work Your Skills and Experience We're looking for someone with: Proven experience in ServiceNow development and architecture , with broad exposure across the Now Platform. Prior experience with at least one of the following modules: HRSD, SecOps, IRM, GRC. Strong background in designing and implementing complex ServiceNow solutions, including custom applications and integrations. Experience managing and administering ServiceNow in SaaS environments. Ability to produce and maintain Low- and High-Level Design Documentation . Excellent communication skills and a keen eye for detail. Understanding of architectural structures within both SaaS and on-premises ServiceNow environments. Certifications (Required or Expected) ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Spec

IT Service Design Consultant Luton 6 - Month Contract Paying up to 550p/d (Outside IR35) Responsibilities : Lead service readiness and transition activities for a large-scale Microsoft 365 Tenant Migration and Windows 11 upgrade program. Define and own the Service Design & Transition strategy for the M365 tenant migration and Windows 11 upgrade. Engage with programme, technical, and operations teams to ensure new/changed services are fully documented, supportable, and aligned to ITSM best practices. Conduct impact assessments and readiness reviews across technical, process, and people dimensions. Develop and maintain Service Design Packages and Service Transition plans. Facilitate workshops with Service Owners, Architects, and Support Teams to agree service models, support boundaries, and escalation paths. Support UAT and hypercare phases by ensuring clear service desk processes and incident management readiness. Manage service acceptance criteria, ensuring successful transition into BAU operations. Provide reporting and assurance to programme leadership on service readiness and transition progress. Experience required: Proven experience in IT Service Design & Transition roles within enterprise-scale programmes. Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams). Familiarity with endpoint service transition for Windows 10-11 upgrades. Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement. Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent). Excellent stakeholder engagement and communication skills, bridging technical and operational teams. Experience delivering in M&A or complex migration environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Job Title: Lead Technical Consultant Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You ll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services. Skills & Experience: 5+ years in IT Operations, consulting, or related technical roles Hands-on experience with observability platforms : Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools : BigPanda, Splunk ITSM, ServiceNow, or equivalent Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven experience delivering solutions to large enterprise clients Ability to bridge technical delivery with business strategy , advising senior stakeholders Excellent problem-solving, communication, and stakeholder management skills Experience implementing and optimising IT Operations solutions across multiple technologies Compensation & Benefits: Base salary: £75,000 £100,000 (depending on experience) Annual performance bonus 25 days annual leave plus bank holidays Hybrid working with flexibility around client engagements Opportunity to work on innovative, high-impact projects in a fast-growing start-up If you re ready to push boundaries in IT Operations and make a tangible impact , this is the role for you.

Location: London (Hybrid, 3 days on-site - City of London) Duration: Contract (6-9 months initially with potential for extension) Key Essential Skills: Strong architecture experience - mapping as-is and to-be states, defining transformation pathways, and developing target-state architectures that align with business strategy. Proven experience in Operational Risk and Resilience frameworks within large, regulated financial environments. Deep exposure to Governance, Risk & Compliance (GRC) tools and frameworks - understanding how policies, controls, and data constructs InterconnecT (eg DORA, MiFID II, SOX, ISO22301). Strong knowledge of technology architecture principles and how they intersect with risk and resilience objectives. Proven ability to manage and influence senior stakeholders, gaining alignment across Risk, Compliance, and Technology leadership teams. Experience working across the three lines of defence, partnering with Risk, Compliance, and Architecture Governance functions. Excellent communication skills, capable of articulating complex architectural and risk concepts to both technical and non-technical audiences. Desirable Skills Prior experience in operational resilience, technology risk, or enterprise architecture within financial services. Familiarity with enterprise architecture and control frameworks (TOGAF, SABSA, NIST). Hands-on experience with resilience testing, RCSA, or control design . Exposure to GRC tooling ecosystems such as MetricStream, ServiceNow GRC, or Archer. Background in consulting or transformation programmes , particularly around risk and compliance integration. Understanding of automation, metrics, and control assurance tooling . Overview: We have an exciting opportunity for an experienced Operational Risk & Resilience Architect to join Thebes Group , supporting a major financial institution in defining and delivering its next-generation risk and resilience architecture. This strategic and hands-on role combines architectural strategy, GRC enablement, and stakeholder influence . You'll be responsible for assessing the current ecosystem, designing the target-state architecture, and shaping a pragmatic transformation roadmap that connects technology, controls, and business outcomes. Working across Risk, Compliance, and Technology, you'll ensure that resilience, control effectiveness, and governance are Embedded into every layer of the organisation's operating model. The ideal candidate will demonstrate the credibility, confidence, and influence to bring diverse senior stakeholders together behind a unified architectural vision - turning regulatory and risk requirements into practical, measurable design outcomes that enhance organisational resilience. Role & Responsibilities: Architecture & Target State Design Assess the current ( as-is ) architectural landscape and define a clear, actionable ( to-be ) target state. Map the transformation journey - immediate improvements, medium-term priorities, and long-term strategic objectives. Develop architectural blueprints that align technology solutions with enterprise goals, regulatory expectations, and resilience outcomes. Risk & Resilience Framework Design Design and implement enterprise-level operational resilience frameworks aligned to DORA, PRA SS1/21, ISO22301, and related standards. Define and document risk control architectures , ensuring processes, technologies, and controls align with risk appetite and governance requirements. Develop and maintain control taxonomies , impact tolerance metrics , and resilience testing methodologies . GRC & Control Integration Leverage experience with GRC tools and data models to integrate policies, controls, and standards within enterprise architectures. Connect regulatory compliance , operational risk , and technical controls into a cohesive architecture. Collaborate with Risk and Compliance to ensure consistent control application and traceability. Governance & Oversight Partner with Operational Risk , Compliance , and Architecture Governance teams to ensure consistent application of resilience and control principles. Support RCSA processes , control assessments , and governance reviews . Produce and present risk and resilience dashboards , reports, and architectural artefacts to senior stakeholders. Stakeholder Engagement & Influence Manage upwards - influencing senior stakeholders with clarity, credibility, and confidence. Build alignment across functions through a balanced and collaborative approach to change. Act as a trusted advisor, providing architectural insight that drives business confidence in transformation decisions. Importance of Influence: Beyond technical and architectural capability, the ideal candidate will possess the ability to influence through confidence and credibility - guiding senior stakeholders toward consensus and adoption of the architectural vision. They will not only design the path forward but bring others along with it. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.

Role: Solution Designer - Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: Strong hands-on experience in ServiceNow case management system design (data models, workflows, integrations, user interfaces) Experience with other major case management platforms (Camunda, Pega, Appian) Ability to deliver lower-level technical designs and proposals, with hands-on coding (Python is a plus) Experience designing large-scale, multi-year, complex engineering solutions, ideally in financial crime compliance (sanctions, fraud, AML, KYC, export controls) Advanced communication and stakeholder management skills, able to align technology options with business, operations, and architectural requirements Familiarity with cloud (AWS, Azure) and on-prem platforms, including system integrations to services (CRM, billing, access/document management) Proven capability to work independently across technical and business functions, supporting solution delivery and technical troubleshooting Adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture) Desirable Skills Deep understanding of ServiceNow data concepts (data capture, reporting) Excellent written and verbal communication, complex technical matters for non-technical audiences Familiarity with automation/orchestration strategies for case management Experience supporting code reviews, testing, and release management teams Experience communicating and presenting architecture/designs to governance or technical review forums Hold relevant technical certifications or continuous professional development in engineering, cloud, or security domains Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world's leading financial organizations. Role & Responsibilities: Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI) Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial) Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued Evaluate and recommend ServiceNow modules/plugins to enhance functionality Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories) Support code reviews, testing, and release management with best practices guidance Implement automation and orchestration for streamlined case management Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA) Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture Communicate solution design and present to governance forums for review/signoff Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)

Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London

We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services

ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)