Collections Specialist - 12 month FTC

Job Purpose:

The Collections Specialist will be responsible for managing overdue accounts, contact customers to collect outstanding payments, and ensuring timely resolution of inflowing payment issues to maintain a healthy cash flow. You will be part of a Collections team embedded in the Global Trade business for ADM Agriculture.

Main Responsibilities:

• Monitor and manage accounts receivable to identify overdue payments.
• Contacting customers primarily by phone, following up via email to collect outstanding debts.
• Maintain accurate records of all collection activities and customer interactions.
• Collaborate with internal departments to assist with resolving issues.
• Ensure compliance with relevant laws, regulations and company procedures related to collections.
• Provide exceptional customer service whilst maintaining professionalism and empathy.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Must be pro-active, hardworking and able to communicate and follow up effectively with stakeholders regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with traders and sales
• Documenting the steps taken in the collection system GetPaid
• Preparing the weekly report for the assigned unit
• Support projects relevant to collections
• Any other reasonable duties as requested by business managers.

Skills, Abilities & Experience:

• Good problem-solving and decision-making skills
• Proven experience as a Collections Specialist, AR Clerk or similar role.
• Excellent communication and team working skills
• Ability to prioritise and manage multiple responsibilities
• Assertive, target-driven and autonomous work approach
• Commitment to excellent customer service
• Basic accounting knowledge esp. of billing and collections procedures will be an advantage
• Relevant working experience in international agricultural business or in a collection agency is desirable
• Banking, commercial or administrative apprenticeship or comparable
• Excellent language skills in English, other languages are considered as a plus