Compliance - Financial Advice Delivery

Overview

This is a leadership role that sits at the heart of our advice teams making sure everything runs smoothly behind the scenes so our Advisers can focus on what they do best: helping clients.

You will lead the Advice Support Functions made up of our paraplanning and planning support teams. Making sure they're working efficiently, consistently, and collaboratively across other teams, delivering high quality support to Advisers and clients. You'll be the main person for team performance, hiring, development, and day-to-day operations.

The role

• Leading Paraplanning and Planning Support teams
• Reporting directly to the Team Leader and acting as a key leadership figure
• Ensuring smooth workflows and resource allocation so Advisers can spend more time with clients
• Driving operational excellence and consistency across other teams
• Hiring, developing, and managing team members with support from our People team
• Using data and performance metrics to improve service and support bonus schemes
• Supporting onboarding and ongoing training in partnership with our FP Training Team
• Acting as the first point of contact for team issues or escalations

Qualifications/ experience

This role is suitable for someone with extensive knowledge of paraplanning and planning support, enthusiastic about developing high-performing teams, and the ability to drive operational efficiencies while maintaining a high standard of client support.

What sort of experience or knowledge do I need to have?

• Strong operational oversight with expertise in financial planning, paraplanning, and client support.
• Skilled in performance monitoring, using MI to drive improvements and support structured bonus schemes.
• Proven leadership and team management within financial services, ensuring efficiency and service excellence.
• Minimum of 3-5 years experience in paraplanning or planning support.
• Excellent stakeholder management, collaborating with leadership, training, and support teams.
• Familiarity with FCA regulations and compliance standards within financial advice firms.

Preferable to hold the CII DipPFS Level 4 qualification